So far my son and I have had a good experience. They only charge $60 a session which is good for self pay in my opinion and he really seems to like his councilor. read more

So disappointed with my experience at this counseling office. My credit card was overcharged more than double on my original visit. Then, was charged again the same day before the first charge was refunded.The front office staff was uncaring and uncommunicative. The billing department was downright rude. I don't think these people care about their clients or patients.I would definitely avoid this place and find a counseling office that cares. read more

Visited with Leslie Shepard based on a ComPsych referral. I guess you get what you pay for. This woman didn't have in office visits and you can clearly see that she very must not leave her home often and is very depressing. Just hard to have someone give you advice when they do not seem to have very much together themselves. read more

I was looking for a Farsi speaking Therapist around the Plano area and I found Yas Farrokh. I highly recommend you go and see her at Apple Counseling (Frisco location). She's a great listener, very caring, very friendly, easy to talk to and very professional. Although I only had a few sessions with her since last month I do feel much better after each Therapy session. I wish I could give Mrs. Yas Farrokh more than 5 stars because she's just amazing! read more

Is there a '-' rating? Highly unsatisfactory business Their owner Michelle Apple treats the client like it's a widget on assembly line. She didn't take responsibility for her billing department's incompetence and error. The billing department- keeps changing from bad to worse with every new company they outsource it. Allison Temple manager - incompetent, uncaring, strings the client along for months with incomplete and inaccurate details. Blames the client and leaves it on her to follow up with insurance, and still not resolve the issues favorably. Family Tree was a great company before they were taken over by this big behemoth Their therapists are ok but they should leave and find a better job. read more

It was a year ago when I moved back to Texas my home state. I had so much turmoil in the last 5 years I knew I needed to talk with someone desperate. I finally hooked up with a company through medicare who helped me with a doctor and was supposed to help me find a therapist, which they could not provide. I called APPLE COUNSELING And was crazy happy that I got some one to talk to which was Sandra Walton. Having a few sessions with her which was going well. Something traumatic hit my brain I was overwhelmed distraught and couldn't believe what I was about to face. The strangest thing happened that blew my mind Sandra actually guessed what was happening. I was confused scared and relieved. She said I think you need some trauma help. I said ok. She recommended Dr. Cindy Morrison who they "Apple Counseling" said she took my Insurance and it would be a couple weeks before I could get into see her. So I'm waiting patiently and they called me before the appointment to tell me she doesn't feel qualified to help me. And she does not take my insurance! I'm thinking ok I just need to cry and talk. It's been over three weeks now i'm still patiently waiting. In the mean time I send this very revealing email about what was going on in my life. They assigned me to Lauren Kellersman Saliba. I'm like finally. The day that I had my appointment with Lauren APPLE COUNSELING calls and say my appointment has been cancel. I hit the roof. all this time waiting to talk to somebody, I talked to three people about the emails I sent they promised me they would call me back about the emails and they never did. I talk to you a lady named Jennifer after much complaining I ask her to give me a recommendation, she recommended Colin Ross I looked him up and thought I just need to talk to someone I don't need to go to day Hospital I don't need to be in the hospital. I'm writing and needed emotional support. The people at Apple counseling did me so wrong. Sandra did reach and said she would work me back into her schedule. I said no, you people don't care, times are hard people are hurting consideration is important. This Company gets a D+ for Medicare clients. read more

I just found out that Apple Counseling & Consulting had terminated my counselor(only Black counselor), because she's not like the other counselors. I'm so upset that they terminated this wonderful counselor who could relate to my pain and helped me so much. I'm so outraged that this happened to my counselor. My counselor suffers from illness and they watched her move all her stuff out and didn't even help or hold the door open for her. Now that they took away the best person who was on her way to help me, I'm once again back to square one. Thanks, Apple Counseling & Consulting for taking away my help I desperately needed. read more

Horrible experience. Tried to schedule appointment. The lady was very rude and disrespectful. Called my PCP and changed the referral to other group. read more

I highly recommend Leslie at Apple Counseling. After years of searching and trying to find the right therapist, I found Leslie. She has been such a blessing in my life. read more

So sad this place does not care about it's patients. Only cares about getting your money. There is a high lack of communication and common sense. Trying to find a therapist is already a stressful situation, then to deal with an admin stuff who doesn't listen to the clients needs. They charged without consent before they even submitted the claim to insurance. What kind of doctors office does this? read more

Worst service ever... A place that's supposed to treat people with compassion has the most unfriendly people ever to help customers.. All they care about is their payment. I had to cancel my appointment because my baby was sick and had to go to the doctor, and all she said was ok, but you will be charged for your appointment. Sad to say this kinda places must not be allowed to be in practice. read more

Several years ago when my daughter was a teenager she needed help for her anxiety and depression. Apple Counseling guided her with coping mechanisms and ways to deal with "life." My daughter recently graduated college and can manage her depression successfully. I am thankful for Michelle Apple and the years she worked with my daughter. There are not enough words to express the impact Michelle Apple made in my daughters life. Thank you! read more

Michelle Apple in the Highland Park office was tremendously helpful in helping me navigate some anxiety issues that popped out of seemingly nowhere in my early 40s. I found Michelle to be a great listener -- talking to her was validating in a way that friends and family who hadn't experienced anxiety could not be, through no fault of their own. Highly recommended! read more

My family has received great treatment at Apple for over a year. We have been treated very well and with great professionalism. I highly recommend Apple. read more

I had the same negative experience as previous reviewer. When I called the office to ask about counseling, the first thing out of the receptionist's mouth was "what insurance do you use?" The message: we're only interested in your money. I would have been fine discussing payment but only after investigating whether it was a good fit. It's hard enough to reach out for help but when you're treated like a dollar sign it only makes it worse. read more

We've been going to Apple Counceling for years and their staff is all incredible. Love their office and the care for their patients!

My family and I have been seeing Michelle for several years. Michelle is very down to earth and has great advice. Shawn (I hope I'm spelling her name correctly) and Nolan are both pleasant and great to work with. There's also a patient portal that'll let you schedule your own appointments. read more

April Dodson is a wonderful counselor that has really helped my husband and me. She really cares and is very invested. She made a big difference in our marriage and I would recommend her to anyone. We went to 3 psychologists before her and are so happy we found her. read more

I wouldn't recommend, I scheduled an appointment for my son in which they immediately requested a $70 deposit. I've never paid a deposit before an appointment & this should've been a red flag. About a day later we realized that the therapist wasn't in my network & would have to cancel the appointment. I tried calling for about a week & never got an answer nor a return call, trying the get a refund of the $70 that I was charged. I finally got a hold of someone in the Prosper office that was very rude & pretty much called me a liar. She informed me that they would process the refund & the person in the Frisco office would call me back. About an hour later I see a call coming through from them, but when I answered they had already hung up (after 2 rings). This was on May 1st. Today is May 10th. I called & was told that the refund was issued on the 1st, I informed them that the money hasn't been refunded to my card. I was told to call the bank, no customer service at all. When I called to schedule my appointment, the girl that answered was so pleasant, but now that I'm not a potential patient the tables have turned. Please find another place, avoid the headache that I've been dealing with just trying to get a refund of funds that shouldn't have been withdrawn until the appointment anyway. read more

I don't understand why a facility who is supposed to treat people with compassion has the worst receptionists ever. Unfriendly people i had to deal with so I will save myself the trouble and go somewhere else. read more

The absolute WORST experience ever. Just trying to make an appt stresses you out. It sucks when you're already going through something difficult and then you have people who answer the phone- who are supposed to be the face/frontline of the business being rude. First off in order just for them to run your insurance to see if they even accept it will cost you $75 (as told to me by Allison) and even if they don't take your insurance you "might" get it back. I was then told that "fine" they will check my insurance but I cannot make an appt. Isaid that was ok. I later received a call from Shawn who said to me "I understand you were having some confusion about your insurance or about your credit card?" Ummm no. I told her there was no confusion and I was just waiting for Allison to call me back to verify if they even take my insurance. Shawn then says well unless you are a client we cannot check your insurance and it's not $75 it's only $70. Odd right? Before you make an appt anywhere else they typically run your insurance before even making an appt just to make sure. It seems as though this place is really just trying to take advantage of people who are seeking help. I was trying to make an appt for my 9yr old daughter and they turned a very stressful situation into an even worse situation by their sheer rudeness and lack of unprofessionalism. Please DO NOT WASTE YOUR TIME. There are people that get into healthcare to help others bc it's a calling and there's other people that get into it for the money...it's clear that Apple Counselig is the latter. read more

Tried to send med. records to the office. We only had a phone number, so we left 3 messages within 2 days. On the 3rd day I got the receptionist and she was super rude.... read more