My iPhone alerted me that I needed to get my battery replaced, as it was now at 75% capacity. Thankfully, I had AppleCare+. I followed the prompts on my phone and made an appointment for 5:30 PM at this location. However, after I checked in, I was told that battery replacement usually takes about two hours or more and that I wouldn't get my phone back until the following day. This was highly disappointing as I had driven an hour and a half from 29 Palms to make this appointment too. I wish the system would have notified me of how long the replacement would take or prevented me from booking such a late appointment (this store closes at 7pm). Nevertheless, Benny made it happen. Debbie also took really good care of me, and was such a pleasure to talk to, too. This kind of customer service is what makes Apple so great, and why I continue to be devoted to their ecosystem of products. Again - Benny, Debbie, and whoever performed my battery replacement in the back - THANK YOU! read more

I had the absolute pleasure of meeting Apple Executive Michael David. Michael was the consummate professional-- patient, knowledgeable and kind. He troubled shot my phone and was in a word: Awesome. Michael is a great reflection on the Apple Brand-- and deserves to be recognized for his customer service and' bedside manner' by Senior Management. Also, I was assisted by Hector who also demonstrated excellent customer service and and like Michael had a positive attitude and great customer service skills. Excellent job from both Michael & Hector. Thank you for helping out old " Fred Flintstone ". You guys are the A TEAM!! read more

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I was very happy with a customer service at Apple Store today. Trying to connect my New Car to CarPlay and the representative was very helpful and confirmed. Everything was set correctly on my phone and then suggested I reset the info center on my car which did the Trick. read more

Was not greeted while I walked around waiting to find someone in red available. I had a 2:35 appointment to go over options for my damaged screen on my MacBook Pro. Flagged a woman down and was told you check in at the door, mind you there's no sign nor stand to check in with and she advised me that guy standing there is checking people in. Well he wasn't there when I arrived. After that hiccup, I was greeted by Cody and he changed my experience. Thanks Cody your the reason for my store rating. read more

Apple El Paseo Village - Computers Near Me - Palm Desert, California

I have since visiting this store three times to get my 20,000 apple mac pro repaired, deleted my account and told them to recycle my 2024 machine since they are unable to repair it and do not honor the warranty mail in to headquarters. PS. dont trust their warranty....they do what they want and tell me tons of options and then bar me from them all. I have also cut the cord to Apple and deleted my account, and am feeling more free than ever before. They can care less about my investments, or my losses, and I am done being scammed by their staff that dont know what they are doing. The best advice I can give you, Run! stay away from this company and its staff and devices, and live a free life, unencumbered by never ending updates and mind control. Break Free!!! read more

Had a reservation at the Apple Store, Palm Desert. I have taken many "classes" since 2012. All have been very professional. When I arrived a half hour early, I was directed to the table in the back with the screen. There wasn't a chair (stool) to sit. I wasn't going to stand for an hour, so I left. Recommendation: don't overbook your classes. read more

Excellent! So helpful & thorough, my questions answered for me to proceed with purchase have a lot more understanding of things now

Ignore the bad reviews. They're from a bunch of angry, stupid people without Apple Care. I dropped my iPhone last month and brought it to this store today. I wasn't expecting much because my phone only had faint lines at the top, nothing too serious. The genius I spoke to, Jason, told me they could replace the screen that same day. Since I had Apple Care they replaced the screen in just one hour for free. I had an awesome experience here and will be back. read more

Apple El Paseo Village - Badlands from inside the store - Computers Near Me - Palm Desert, California

My Mac Book Pro was acting up and after many attempts to fix the problem myself, I made an appointment at the Genius Bar. Shoutout to Michael who saved me a lot of stress by fixing my laptop! He was nice and patient and efficient. I couldn't believe there was no charge for excellent tech support! read more

I learned that my good friend whose spouse suddenly passed, tried to return ipad air, ipad mini and two otter skins once she regained some semblance of sanity after the death and was declined several times simply stating that the return time had expired. No sympathy no bereavement exception, just SORRY. Items were still unused, in original boxes in store bag. No exceptions! I have been asked to sell on her behalf but wanted to exhaust my options as death should not result in penalty to a purchase from such a large and international conglomerate. They always only purchase Apple products but these extenuating circumstances would seem to fall under an exception clause. Please advise and I should be able to amend my review, but not cool on apple el Paseo village store! Perhaps national needs to step in and create a bereavement clause for just such situations. read more

Apple El Paseo Village - Original sale bag, ipad air, ipad mini and otter skin symmetry series 360 protective covers for each. - Computers Near Me - Palm Desert, California

I looked at the reviews here and expected to have a terrible experience. This is the only Apple store in the area, so the only choice is to go here, or wait until I was back in San Diego. After visiting here, I have no idea how there are so many poor reviews for customer service. Everyone was highly friendly, engaging and happy to help! I highly recommend as my experience here was as good, if not better than any of the other Apple Stores I have been to! read more

This place is a joke. My iPhone 13 had cellular issues because of a security update in the middle of the night. I woke up phone was hot and battery dead. Ever since then it would only have one or two bars, or go into no service. (i did take to verizon and they changed out the SIM card) Did diagnoses on it and the antenna was bad. Because of the update apple did in the middle of the night. He gave me this 1-800 number with a ladies name on it to call and escalate the issue. I called and it was some clown in Vietnam or who knows where who had no idea who the person was they referred me to..So all of it was BS and to get me out the door and pay $495 to fix the phone apple broke remotely F'off PS: just cause your gay libcuck and doesn't make you smarter then everyone else, you totally get that vibe in there. read more

Liked the El Paseo location and plenty of parking behind the store. Had appointments to replace both mine and my wife's battery. Got text reminders and showed up on time. Unfortunately neither one of us remembered our apple passwords so resetting will automatically wait 60 minutes. I wish this know your password was included in the text reminders. Since we were already there, we waited out the phone security app and reset our passcodes. Staff is helpful and takes the time to answer any and all questions. There was a blond lady who was working (4/6/26 at 12:30 and still there at 3 pm who was just so nice and has a genuine attitude, it was because of her that we decided to get a phone upgrade. Also we shared pictures of our dog and no surprise, she's got three! Anyway process for battery replacement (me) and phone upgrade (wife) went well. The process for both takes time. Plan on an hour or two for most things. so we took advice from one of the girls working there and ate at Luna grill. Left with a new phone battery, a new iphone 17 and a pleasantly full belly. read more

CJ helped me out with getting my phone charged and borrowing a phone I appreciate you! Was very nice. Thank you

Horrible experience two days in a row. My husband and I walked in yesterday to look around and make an appt. We were basically accosted at the front door area demanding if we had an appointment. We said we are going to make an appt. The gentleman set up an appt for today. We went to look around and he did not say, "No leave" but his body language and attitude communicated that. Came in today for our appt. We were about 15 minutes early. The gentleman at the entrance checked us in and told us to go to the back to wait to be called. We did. We sat at one of the large 8 person tables to wait. Mariana was at the table working with a customer. We sat on the other side. She rudely told us this was her table and we needed to move. Then rephrased that if she got customers we would need to leave. The table sat 8 people and she was helping 1. We had another man come over to help with the appt (syncing phone to Apple Watch). Got us started and from then on (an hr) we did it ourselves, no questions were able to be answered, no help setting up after it was synced. Except, for one female associate who came over 2 times to see if I t was syncing. We got it synced. Then left. Still have a lot of questions but no help and sitting at Rude Mariana's person table. Very bad experience. Very rude associates. Not a welcoming environment. Will not be back. read more

Great store. Everyone is Kind, Knowledgeable, And Courteous. They are very patient and helpful. Even if you don't have an appointment they will accommodate you. read more

I have visited this Apple Store many a time as I've had an iPhone since they first came out. It's a beautiful store, and every time I've visited the staff is very professional. It's extremely clean, and I most recently went in about seven or eight weeks ago and had a very pleasant experience. Unfortunately, my phone needed their help, not due to anyone's fault but mine (because I forgot my password). I was there for two hours while they figured out a different way to transfer everything for me. but, I was able to talk to some associates throughout that time and they were just very friendly and I actually know the previous manager there so highly recommended. I love Apple always groundbreaking! read more

Painfully inefficient, lack of staff Waited an hour to pick up a product I bought through Apple, not one person in the store acknowledged my presence the whole time I waited. I did ask the greeter/ concierge about my pick up and was told to wait in line ! read more

If I could give a zero, I would. The manager is Ryan, and this guy is as dumb as it gets. He knows nothing. Everything you ask him, he'll tell you to go to the Apple Store online. What's the point coming in here. In getting to him, I must have walked through three other employees with nothing to do but did not bother to ask how they can help you. After I'm done with Ryan and in my way out, I see they don't ask other incoming customers either! This place is not a business. It's a place hiring underemployed and incompetent people who cannot work anywhere else. Apple is allowing a lot of bad people hiding behind their brand! read more

I was on vacation and received a new Apple watch from my amazing husband for my birthday and wanted to activate it right away and trade my old watch in. I was a little leery about going to this location due to the negative reviews, but luckily I had a very positive experience. All the staff members were super helpful, friendly and patient. I locked myself out since I couldn't remember my password and had to wait an hour for it to allow me to reset it. It was 5 minutes past closing time when I could finally get into my account and they were all still kind and equanimous. I really appreciated they allowed me to wait since it was just after the official closing time when I was able to complete my transaction. It actually only took the fantastic associate Kevin a couple minutes to assist me once I could gain access to my account. The store was very clean and I never felt rushed (just annoyed at myself for not knowing my password, but they did not make me feel stressed or bad about it). Thank you Apple El Paseo for making my birthday a little better. read more

Apple El Paseo Village - Computers Near Me - Palm Desert, California

The management of the store has changed and the service got better . Erin , tall guy , one of the managers , went above and beyond trying to help me with an unconventional issue with my phone . The answers were not clear and we couldn't fix it completely, but he sure tried and cared about it . read more

Apple El Paseo Village - Computers Near Me - Palm Desert, California

Get competent people. I had an appointment at 4:50 when I walked in at around 12:30 and then when I came in early for my appointment, the clown at the front told me I was checked in and to sit at the bar where I was not greeted or asked if I was doing OK for at least 28 minutes I'm not sitting at the idiot bar for drinks so why nobody asked if I was being helped for that long is beyond me and bad customer service, It's not like I was hiding. Bad first impression for sure. read more

Although this place was busy , Jenny and the rest of the team were so great. They were all so consistent in giving great service. She helped me with some iCloud problems I had on my phone , Thanks again apple support read more

The worst service ever, don't go there. We waiting hours for a a compuetr we paid for via phone. When we arrived, we waiting hours and they said they could not find our order, however one guy said to me I see it here, I don't understand. The "managers" all three of them came up to me and said I need to leave or they will call the cops. Unreal, do not buy from them. I reported the "managers" to the corporate office. They should be fired. read more

The space is always busy, but very efficient when it comes to CUSTOMER SERVICE. And you have a wide variety of things to choose from.

I walked into the Apple Store on El Paseo on one of the most difficult days I've had in years. To make matters worse, my phone--something I rely on heavily--suddenly stopped working and wouldn't stay powered on. In a moment of panic, I rushed to the store without an appointment, unsure of what to expect. The moment I stepped inside, I was greeted by an incredibly kind concierge associate (I wish I remembered his name--he was wearing glasses). His warmth and attentiveness immediately put me at ease. Despite my lack of an appointment, he reassured me that I would leave with a smile, and he quickly arranged for me to meet with a Genius Bar technician. I was then helped by Mageline (apologies if I'm misspelling her name), who provided what I can confidently say is the best customer service I have experienced in the valley. She went above and beyond in every way--she listened carefully, communicated clearly, and answered all of my questions with patience and detail. Her kindness and sincerity made a meaningful impact on me during a moment when I truly needed support. Not only did she resolve the issue with my phone, but she also lifted my spirits and even made me laugh. Exceptional service like this has become rare, and it deserves to be recognized. This location has earned my loyalty for life. A sincere thank you to Mageline and to the wonderful concierge who helped set everything in motion. You are both outstanding. 10/10--I highly recommend this Apple Store. read more

We each have our opinions on Apple products and stores. Do you remember when Apple wasn't the cool kid on the block? I remember buying a 520 laptop (black and white) and thinking I had struck gold. Or my Newton Message Pad I30... that was ahead of it's time for sure! Bring back the rainbow Apple logo. Okay, enough for the trip down memory lane. My iPhone decided to die on me. It was sad, like I had found my goldfish floating belly-up in the bowl. I went to the El Paseo Apple store and made an appointment with Leslie. A few hours later the technicians were diagnosing the problem. The staff were friendly, helpful, and a pleasure to be around. Here's the kicker, I could have had my phone fixed for a nominal fee, but the staff set aside a 13 pro max just in case I wanted to buy it. Well, I told them I would probably NEED it! Joseph, Gilbert, and Stephen did an excellent job getting me set up, even with some unforeseen issues with my carrier. They were patient and made sure I left the store happier than a pirate visiting a tavern filled with booze and courtesans! I could tell we were under the watchful eye of some managers. They stood with their backs to the wall, practically perched like Cooper's Hawks, waiting to assist if needed. Yes, those are some hawt and sexy Accipiter cooperii. They have a keen eye for staff. If the hawk can pick out its prey from a distance you would need a telescope to observe, these managers are picking and choosing their staff with equal discerning standards; that's all I have to say about that. Bring back the rainbow Apple logo. read more

Apple El Paseo Village - Waiting for my appointment... - Computers Near Me - Palm Desert, California

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Went with my partner, Miguel gave us the most incredible service, saved my butt at work and I cannot thank them enough! 10 out of 10 would recommend! read more

We bought a new MacBook Pro at the Apple Store in Palm Desert, CA. Tina N., their Senior Manager, helped us by answering many of our questions about various Apple devices and programs. Tina was friendly, very articulate, and professional. It was a very positive experience and kudos to Tina! -Susan from Santa Cruz read more

Crap service, fake promotions that they can't follow through. Zero transparency, and crap policies that make no sense. Like you can't buy a phone if you have spectrum mobile. read more

Terrible customer service. Promised replacement never showed up. denied I was ever in the store even though I sat at the Genius Bar for an hour while they tried to fix my new I pad. Do not go here. Call apple care instead. read more

If I could give this store a negative ranking, I would. Set up my Genius Bar appointment to replace my brand new Ultra Watch that failed after one week. After 30 minutes of waiting. I finally said something. 15 minutes later was told they would replace my watch. Because I purchased on a business account they told finally me I had to go to the source I purchased from - which was Apple. Not Best Buy. Not T-Mobile. Not Amazon. Apple. I had purchased 19 new Ultra watches from Apple two weeks ago for my staff. A complete waste of two hours of my Saturday. Now I have to call the 800 Apple number on Monday. Which I don't have time for The proper thing for these idiots to do would have been to replace my watch. Horrific customer experience. read more

Was almost afraid to go here for help with my iPhone & Apple Watch after seeing some of the reviews. My experience couldn't have been better. Everyone was kind , helpful & respectful, I would definitely recommend giving them a try if you need any information or help. read more

Unfortunately, the customer rep was unbelievably curt and standoffish when all I asked was how long ago I purchased a product there , to see if it was still under warranty. Even with paying "Apple care" as a monthly service to get supposedly better service and treatment , they said they only keep records of purchases for 90 days! Really? I've been coming to this store for many years but this time I got a bite of the bad apple ... no pun intended! read more

I had to make an appointment which was a little annoying. But I had a difficult problem with my iPad that I had spent an hour on the phone with an apple tech. When I went to the store they were able to fix it. My tech was friendly and definitely extremely helpful. The place is very busy but the staff is very nice. read more

Problems with my iPad shutting down randomly. Lots of staff standing around with their fingers up their ###. First person at genius bar subbing for my appt. said my battery on a less than 1 year old iPad was to blame. Bulls###. 5:30 appointment tech is 25 minutes late. Service here sucks. Apple get your act together. read more

Apple El Paseo Village - Apple employees standing around while our appointment is 25 minutes late. - Computers Near Me - Palm Desert, California

Do not take a device here for repair. I took my iPhone in to have the screen replaced. The initial inspection and diagnostic test the phone was fine and was told to come back in an hour. Upon pickup, I was told my phone had a stripped screw and they were unable to complete the repair because I had damaged the screw. The phone had never been anywhere other than an Apple Store and the screw was not stripped when they took it to the back to repair it. They refused to acknowledge their employee damaged my phone and now it can't be repaired. I was told to call Apple support and start a claim. It has now been over a month and I have mailed my phone in twice to Apple repair only to be told they will not repair it because the Palm Desert store documented the screw was stripped by a "third party" person. Complete runaround and horrible customer service. Go to the Rancho Cucamonga store instead of Palm Desert. read more

Worst store ever. 90% employees were not knowledgeable non caring made several mistakes with my order. Took 5 hours. 12 people off and on. Never again. I am a senior and they don't care. Owner of this store will be informed but they probably don't care. Really ruined my holiday. read more

POOR customer service. I had a representative named Evelyn attempt to help me. I recently purchased a new iPhone 16 pro. Fully insured . The screen protector was shattered due to an accident. She managed to take off the old screen. She wasn't sure what I wanted to do next. I was obviously in need of a new one as I did ask. She went to get one and she wanted to send me home with it to take care of it on my own. I told her I needed her to put it on. She went to get her box to install it, but then had to ask a co-worker to help her. I was under the impression my insurance covered it as it did in the past but I guess it doesn't. She had to go get a manger who proceeded to argue with me. I finally got out of there and was extremely disappointed as she didn't know how to install it and didn't know how to explain circumstances. While I will continue to use apple, I will make my next purchase somewhere else. read more

After a 30 minute wait, the genius member was pleasant and helpful. He did some investigating and discovered that my I phone issue was with the service provider and not my I phone. I would strongly recommend getting an appointment before hand, which I didn't do. read more