They treat you like THEY are the client. I went with my heavy iMac for repair and they told me to come back in 3 hours. I asked if I could leave the iMac as it was very heavy and they said no as it would take time for them to fill all details and that could be done in 3 hours, not now. Worst customer service (if any) EVER!!! read more

I have been to this Apple store on a few occasions, whether to purchase an item or just peruse. Usually, the customer service is great and everyone is very friendly. The store itself can get packed but the employees seem to handle it pretty well. I was there today to exchange my iPhone 5 and was very surprised,disappointed, and slightly offended to find that the customer service was lacking big time. The 'Genius' my fiancé and I dealt with (employee #1097522470, he didn't even introduce himself) was not engaging or friendly whatsoever. He seemed to try his best to avoid speaking with me and every time I addressed him, he feigned deaf, choosing to only deal with my fiancé. It wasn't a pleasant experience. We left immediately after our appointment, which our 'Genius' was in a rush to end, feeling very uncomfortable. read more

Horrible experience. My work iPhone stopped working while I was having lunch at the mall, I showed up at this hectic store to be told "we don't accept walk in, it's going to take a few hours" really??? Considering I gave them our corporate account number and had more than 5 Apple products on me they couldn't help. Treat your clients better, especially those with more than 2500 products. read more

My 16 day old iPhone plus was not charging correctly. I went to this store to have it checked out and a young man inspected the phone. He state some pines were missing from the charging port and it was covered by warranty so if they can't fix it I would get another phone. After waiting for 2 1/2 hours in line the lady told me it was not covered by warranty and wanted to charge over $300 to exchange it. I asked for the supervisor and she came with security and a huge attitude saying there's nothing she can do and if your not buying something to leave. The women is very racist and at no time was I loud or rude to anyone there. read more

Unfortunately my computer hasn't been working to it's potential. So the last couple of times I've had a glitch with my MacBook, I bring it here. Yes it's far in comparison to the other Apple Stores but their customer service is out of hand amazing. I drive out of my way just for their genius bar. These people know what they are doing and make sure you leave there happy. I have already been to the Falls & Dadeland stores and they don't compare. If you want your Mac fixed guaranteed come here read more

This store is seriously ALWAYS busy, there has never been a time I haven't seen it filled to capacity. My parents got me a Macbook as a graduation gift and we went the night after Thanksgiving, and of course this place was a madhouse. Right away, however, we found someone to help us and not even 45 minutes later I had a brand new Macbook! He was extremely friendly, helpful, and knowledgeable and wasn't a crazy upseller, which is definitely what you expect when speaking to computer salespeople. read more

This feelings like home... I couldn't imagine any other place to be... I love the Apple Store!... The service is great, the new store is awesome! And the sale team great! read more

Apple stores are always crowded, this apple store is much larger than a traditional apple store. Service by apple employees are always excellent and never had a problem. Apple Care is always the way to go. read more

Had the MacBook there today for diagnostics and TLC. The genuis bar is just that - Genius. The problem was ID'd - and I'm a happy customer. I liked how before you actually met with the tech at the bar, that someone met with me to discuss the problems so that the time at the bar is utilized more efficiently. The noise level in the store is always high, given that it's always super busy. I'm always nervous that I won't hear my name called when they're ready for me. That wasn't the case today. read more

I'm a victim of love when it comes to the Apple products! The staff is very helpful and you can test the products before you buy them.

I'm going to buy a new Mac Book Pro w/ Retina display. Hoping it wasn't so pack-up. All these iPhone 5 seekers.

Overall, this is a really nice store. It is ALWAYS full. So, make an appointment. It is also a bit of a walk from the mall's entrance. However, it's a price to pay for GREAT Apple products. read more

I should have written this a few months ago but better late than never. I was having a lot of issues with my almost out of warranty iPhone 4 and since i was close to the mall i figured I would just stop in. WOW! this place is packed with people and I was expecting a long wait since I had no appointment. In less than 20 min I was at the Genius Bar getting great service. Long story short , it was easier for them to just give me a new phone. Since they had no iPhone 4 left I was upgraded to a new, not refurbished iPhone 4s. Great service read more

Even though their staff isn't as well trained or knowledgeable about the product as the staff in New York I still got really good service while trying to repair my cracked screen on my iPhone. I originally had an appointment but I decided to walk in and they told me a right off the bat that he will be two hours for me to bring in my phone and have it fixed properly. after two hours I brought it in and it took them two hours to fix it which isn't so bad because they're located in the mall so it's nice to just walk around while somebody fixes your phone. Overall I had a pleasant experience I also bought a screen protector for my phone and one of the sales associates agreed to help me put it on and that was that. No complaints here but no stellar customer service read more

Still a long way before the so promised luxury retail experience by Angela Arhend. Newly hired from Burberry to raise the level of customer service and experience in the apple stores, Luxury is space, Luxury is excellence, Luxury is smooth running, Luxury is permanent. a bon entendeur... read more

I always get all my apple products here. Very busy store, however I always receive the help that I need. Burleigh is a gem. Very polite, knowledgeable and super helpful. Thank u so much. Burleigh well deserved promotion to manager. Congrats!!! read more

I Ordered a I-Mac 27 inch with Keisha Johnson via phone. She helped me make my decision and was extremely friendly. She provided all of her information so i can contact her with any question. I called her 2 hours later and she helped me place my order for pick up. Order was ready in an hour. I went to Aventura Mall and was in and out quickly! Great service! read more

What can I say Apple has the best employees always friendly and inviting. No matter how busy the store may seem you know that you will be helped as soon as possible. It is really big as well with lots of tables and sitting areas. read more

Brenden was super excellent ! He helped me in a matter of moments resolve my issues quickly and professionally. Make sure to request him if you have a technical issue he's awesome. read more

I'm an Apple Fan Boy!!! There, I said it!!! LOL! Some might say that they products are over-priced, but I have yet to have an issue with any of the products and the service is top notch. I went in on Friday to pick up my iPhone 6 Plus and even with the crazy amount of people outside, it was so organized. Raina took excellent care of me and made sure that I was receiving the correct product. read more

Worst Apple Store. Worst one. Chaos in the store, non-responsive employees, don't answer the phone, answer and hang up, don't follow up when service is completed. Even Apple phone support has trouble reaching a person in this store who will answer the phone. Store is always packed with customers. Go somewhere else. read more

Lost my phone while in Isreal needed a new one and my sister talked me into an I Phone. Way too many things I don't know how to use but the employees were so nice and said I could come back anytime and they would help me and they didn't make me feel like an old woman. Now that is customer service read more

What a joke! I came to the store for a problem concerning the Sleep/Wake Button of my iPhone since there is a "recall" program. The guy at the entrance told me that "it was not about the Sleep/Wake Button it was about the battery" and anyway indicated me to go to the genius bar. So why if the recall program fixes something else than my problem am I supposed to go to the genius bar? Why people working in stores always think there are smart? If they were they wouldn't work in stores. And why do they systematically think they are smarter than the clients when they are EVEN not able to listen to them? Then at the genius bar a guy came in front of me and said: "So?". I then didn't pay attention to him since I was not in the mood to waste my time with a stupid unable to use a magic word such as "Hello" for example. He finally offered to help me but was still unable to say "Hello" and had nothing else to tell than the waiting time was about 3 hours and a half. That was enough BS for me. I said "thank you", left and promised to myself to never come back to this store. Thanks God, Apple's employees in charge of software and hardware are from another planet than the geniuses working in stores... read more

Customer service (Aventura) by George Brito and manager, Lorin Van Whie was superb. The 4 hour wait was definitely worth it. These two gentlemen conveyed the best customer service I have experienced in a long time. read more

What shocking customer service!!!!!I was waiting to collect a product I had order and was watching while a customer (an old man , not English speaking) was being check out. The shop assistant was soooo rude to this poor old man. So what happened....She greeted him, to which he did not respond and then goes on to say to him a couple second later with such attitude "ITS ONLY GOOD MANNERS THAT YOU SHOULD GREAT ME BACK" to which he does not respond. She was standing next to a an Apple Security guard at the time and goes on to say to him, and in front of the customer again "AND OUR COSTUMERS WONDER WHY WE TREAT THEM LIKE SHIT AND GIVE THEM BAD SERVICE'. I was truly appalled by her behavior as an Apple employee. I wish I could have gotten her name and I wish I had stepped in and defended the customer, but honestly I was in such shock I was literally speechless. This behavior is not acceptable!!!! I won't be returning to this store any time soon and I wasn't even the customer affected by this rude assistant. Disgusted. Got to add though that the lady who checked me out was amazing. Such a pity that one bad apple can ruin the experience read more

Well ,I must tell everybody this is by far the worts placeto got rhere 6 minutes late this guy tell me to wait in line ,then this other apple employee told me that they can't take my problem because I was 6 minutes late ,please this store ,I don't recomend to any one,take my advise go to any other store but not this one. read more

GET AN APPOINTMENT TO COME HERE and try to come early or on an off day to get parking at the cheesecake factory side of the mall since its right there, and if your early theyll see you sooner if you need specific help very helpful , there was a really hot guy that helped me forgot his name but he was nice to stare at read more

I'm an Apple fan and love their products. However, this store employs the biggest douchebag turds outside of South Beach. My iPhone 3GS was having some issues. The volume button would only lower ringer/music, it wouldn't go louder and 3 months later, my phone started freezing. I could live w/o my volume button not working, but a freezing phone was something that I had to take care of ASAP. I made my reservation via website and went to my appointment the next day. The employee that helped me had a weird name like Wimbledon or Sherlock, anyways, he kept asking me if I dropped my phone. I told him no, which was the truth, I'm Perfect Patty and have never dropped my phone. I actually stumbled upon numerous threads w/ the volume issue. He told me "I have never seen this problem, I'm sure you dropped it" and kept giving me bitchy looks. Then he proceeded to tell me that I have water damage...I never have my iPhone near water. He said "Oh, sweat and humidity can cause the damage", considering that I live in South FL, it makes sense. Anyways, he said normally he wouldn't give me a refurbished phone because it's "water damaged" but he's feeling nice and in a good mood. I did everything I can to shut up because I just wanted a phone that worked. His co-worker actually overheard his BS and tried to lighten up the situation(a non-douchebag turd!). My husband just got me the iPhone 4 for an anniversary gift, we did not give this store our business. read more

Lazy employees standing around in groups chatting while several customers wait for service. Even Lincoln Rd is better.

this is my fourth time entering an apple store. i have purchased 2 mac book pros since 2004 because they are designed to fail every 3 1/2 years. my business requires me to use this type of device so i need one constantly. i have been in apple stores in many cities an states. this apple store service was weak. the clerks didn't attend to customer needs but could be seen playing around. i had to wait for 20 minutes before buying a laptop. the clerk that assisted me was very thorough and clear but his inability be sensitive towards my personal space was a big error on his behalf. I had to slow him down and tell him to back off. I will never return to this apple store again. read more

Just called to ask about scheduling a reservation with one of the associates because I did not know why the website did not allow me to schedule a week from today. The wait to speak to an associate was not long, which was good, but whoever answered the phone was not very welcoming nor helpful. He never gave a name but just by the tone of his voice, I felt he was annoyed to answer any of my questions. Before ending the call I was still respectful and thanked him but I was just hung up on. I wasn't asked if I needed help with anything else nor told to have a nice day. Very unprofessional and horrible customer service. I see some good reviews from previous people but I definitely was not given a good impression before actually walking into the store. Sad that my first review had to be negative. read more

Horrible customer service. Rude, incompetent employees. Don't even bother making an appointment with their genius bar. This store is just there to sell over priced products to foreign tourists. read more

This was not a pleasant experience at the Apple Store in Aventura today. It seems like they're lightning fast to sell you a product but snail slow to help you fix a problem. The guy taking care of the line was like a rude robot didn't much care for me or my issue he just knew I had to write my name down on the iPad and it would take two hours and he didn't care how that would affect me. He also kept talking to other co-workers while helping me and the other people in the line. I didn't know if I was dealing with a government agency or a private company. My phone has become my mobile office, my servers and pretty much a very essential tool for me and my business. Apparently there is a bug going on with the new update and my touchscreen stopped working right in the middle of 4 different transactions that I was dealing with (Real Estate related ) I left after the not so helpful clerk at the store told me it would take 4 hours and I went to T-mobile. It took 4 mins. So Apple... I don't know... You better get you s***t together. read more

Watch out for their price match policy!! I just bought a watch and asked the salesperson whether they match price in case i found the same item elsewhere. Sure enough the same watch is on sale at Best Buy for $ 100 less, almost 30% lower!! I went back to the store and to my surprise, the price match is limited to 10% only; which i have never been told before. I spoke with the manager who just apologized for the misunderstanding but did not match the price. She suggested i could return the product and buy at Best Buy!! Unfortunately i did not have time to do that but i will certainly shop elsewhere before i buy anything at an Apple store again! read more

This store by far probably has the worst customer service in the world! I came in for a "Genius Bar" appointment and we'll let me make one thing clear there is nothing genius in this store what's so ever my appointment was for 5:30 I wasn't seen until 9:00 pm I patiently waited around and at 9 I asked when I would be seen and the answer was u still have 45 minutes left at which point I asked for a manager because I could not take the stupidity anymore, I was then taken care off in a horrible attitude the guy wouldn't listen to my needs he couldn't even take the time to back up my stuff on my iCloud before replacing my phone so I lost all of my info! In general the store is chaotic no organization whatsoever and all staff is extremely rude! Apple should really train staff a little better and have more staff, there should also be more stores in general! I have been a loyal apple customer for about 10yrs but after my experience I have lost all faith in apple my iPhone 7s software fried after having my phone for a month and horrible customer service! read more

I'm 75 years old, and certainly not a genius when it comes to IPads. This morning I went to the Aventura Mall Apple Store, with what I thought was a big problem on my IPad. I was greeted by a very helpful employee named Emanuel, who in a very short time had my IPad up and working. He certainly taught this "old dog" some "new tricks." Now, if the problems ever arises again, I will know how to fix it, all because of Emanuel. Thank you so much Emanuel. read more

Technician Johnny Chavez saved my life He really helped me with my phone, he is amazing guy But the Apple Store always busy

I had a very positive experience at the Apple Store in Aventura. I went to the store yesterday seeking to resolve a serious issue with my iPad. I had previously scheduled an appointment with the Genius Bar. Upon my arrival, I was met by a very pleasant employee who introduced me to the Genius tech, Wadson Fleurigene, who would be working with me. I found Wadson to be extremely knowledgeable, thorough and patient. I was extremely impressed with his professionalism and ability to communicate with an iPad novice, such as myself, in a clear and concise manner. It was also very evident that he wanted to ensure I receive the best service possible. I went to the Apple store not knowing what to expect in terms of service and left very happy with the overall experience. Wadson was extremely helpful and was able to provide a more than satisfactory resolution. I not only left with a working iPad but also with the confidence knowing that whenever I need assistance in making a new purchase or in obtaining service for a currently owned Apple product, the Aventura Apple Store will meet my needs in every way. read more

Store was package, i had an appointment but the technician until was helpful and patiente was not able to solve my problem. I was waiting going back and foward many time with many diferent people until I found Justin. Actually he saw we need help and offered. He was helpful, full of knowledge, proactive, he knew what he was doing and immediately found the solution. I wish all employees was like him!!! Best service in apple store ever!!!! read more

Horrible disorganization. Over-crowded and only one person attending for the drop offs and pick ups. Steve Jobs must be turning on his grave. He was all about quality and customer service. It took 35 minutes to drop off the phone for a battery replacement, and at that time, there were just two persons in front of us. When they told me to come back in 90 minutes, I asked if I should get back on the line since at this point there were about ten persons in line already. The guy told me that I would not have to do the line again, to just come straight to the counter in 90 minutes. HE LIED!!! When I returned, of course, he was nowhere in sight. And I was told I had to go to the end of the line (20 persons now) to pick up my phone. I asked for a manager and they could not find one. I'm so upset, I just left. Of course, at some point I will have to return since they have my phone. AND THAT IS WHY I'M NOT BUYING THE APPLE WATCH!!!!!!! read more