Outstanding Property Management - Highly Recommended!…read more Rick Soles Property Management has been my trusted management company from 2017 to 2025, and I couldn't be happier with the service they provided over the years. As someone living abroad, I had to rely heavily on their responsiveness and professionalism across different time zones--and they never disappointed. It always felt like the team was just waiting on the other end of the email, ready to resolve any issue quickly and efficiently. They consistently went the extra mile, were always on time, and maintained a high level of professionalism. My tenants throughout the years were also very satisfied with the team, which gave me peace of mind knowing my property was in good hands. That sense of security is exactly why I stayed with them for so long. Recently, they supported me through the process of selling the property, and their help was invaluable. I'm genuinely grateful and proud to recommend Rick Soles Property Management to any property owner looking for top-tier management, or to any tenant seeking a team that truly cares about their needs just as much as the owner's. Thank you for everything!

i've had very good experiences with this company. i've been renting from them almost 5 years. any…read moreissue or any repairs that needed to be addressed were taken care of the same day. the office staff are always friendly,kind and helpful.

I have had an excellent experience with Acorn and Oak property Management. The agent I worked with,…read moreLisa Rietzes, was pleasant, easy to work with, and clear about the steps I needed to take to rent. When I walked into my new kitchen, there was a gift box there. It contained a roll of toilet paper, a small Hammer, a bottle of water, and several other necessities. It was so thoughtful because those are the kind of things you never can get access to when you move in. At first. Kudos to Lisa and the company!

We worked with Acorn + Oak for roughly 3 years managing our rental property, and unfortunately our…read moreexperience steadily declined over time due to poor communication, constant turnover in points of contact, and lack of follow-through. The final issue that led us to terminate management involved landscaping/tree work that perfectly summarized the broader problems we experienced throughout the relationship. We requested quotes for landscaping work in mid-March and did not receive them until we followed up weeks later. When the quote finally arrived, the pricing didn't add up correctly and had to be clarified after additional follow-up. We approved what was described as trimming and cleanup work, but communication throughout the process remained inconsistent. Scheduled work dates were missed, partial work was completed without updates, equipment was left at the property, and both we and the tenant repeatedly had to ask for status updates. Most concerning, a large holly/privacy barrier on the property was cut back far beyond what was communicated in the approved scope of work. We were later told after the fact that the vendor believed mildew/mold treatment required such an aggressive cutback, but that was never explained to us before the work was performed. Had that been communicated upfront, we would have had the opportunity to discuss options and understand the actual scope of work being approved. The larger issue, though, was not just the landscaping situation itself -- it was the ongoing lack of proactive communication and oversight. Over the course of our time with Acorn + Oak, we went through multiple points of contact and consistently found ourselves needing to follow up for updates, quotes, scheduling information, and basic responses. Even our tenant expressed frustration with delays and communication issues. For a company charging a 10% management fee, we expected significantly better service, coordination, and accountability. Instead, the experience often created more stress and work for us rather than less. The Broker in Charge ultimately allowed us to terminate our agreement early, and we are now self-managing the property while evaluating better long-term options. I rarely leave negative reviews, but I think it's important for prospective owners to understand that communication and consistency were major issues in our experience.

Everyone on staff has been super helpful and attentive. Couldn't ask for more!…read more Pam

Stay away from Susan at Bob Schmitz Properties. This is probably the worst experience I've had with…read moreany business. When I expressed concern about a clause in the lease allowing them to enter our home at any time without prior notice, Susan promptly emailed my roommates telling them they needed to find a replacement even though my name was already on the lease, which Susan had previously said was unchangeable because it was a "legal document." (It was still an unsigned legal document!) We finally gave up and signed the lease anyway because there were very few three bedrooms on the market when we needed to move in. However, in February (3 months before the end of our lease), we received an email from Susan's email address (that she now says was sent by someone else) saying there would be some exterior work to our house over the next week. Basically, our lease allows B.S. to do maintenance on our property while we live there in a reasonable time. However, applying plastic siding over wood siding on 3/4 of the house is really more of a renovation than maintenance. Especially, when you wake up to pounding on the outside of your bedroom wall at 7:45 every morning for two and a half weeks. The contractor continually set up his equipment over our path to the car despite the ample yard space to set up and frequently left his drill on the step outside our door. After the siding was done, workers showed up regularly for two more weeks to do "yard work." I'm not sure why it takes two weeks to rake leaves and why you didn't do it until you were getting ready to list the property. After all the leaves have been there since before Thanksgiving. It's so great to finally be able to see the dirt under the leaves, especially now that's it's started raining and turned the dirt to mud. Last week, painters showed up without notice. (Thanks for warning us that people in an unmarked car without uniforms would be showing up at our house less than two weeks after a woman in our neighborhood Additionally, she was culturally insensitive, refusing to pronounce my name correctly. (Sorry I'm not white enough for you Susan.) Also, they kept half of our security deposit claiming that they had to paint the interior after we moved out despite the fact that we didn't paint anything in the place. You might think that we trashed the place or that this was an anomaly but they accidentally sent us someone else's refund, so we know they did it to them as well. If you must rent from them, take pictures when you move in and move out so you can fight them in small claims court.

(A perfect blend of professionalism and kindness)…read more I had the pleasure of renting a 1 bedroom, 1 bathroom from them for three years in the area of bahama. Everyone there is kind and attentive towards tenants needs, and concerns. Shout out to Pam who i spoke with on the phone several times for being so understanding and easy to talk to. They are fast to respond to tenants and reliable. This company is also passionate about pet owners and want your pets to be as comfortable as their owners are. I would recommend this company to anyone in the durham area wanting fairly priced housing with the addition of friendly staff. I also will continue doing business with them in the near future.

This management' company needs to close their doors. They have antiquated systems, they are…read moreterrible at communicating and they are NOT stewards of your money. I guess you get what you pay for. No updated leases for the tenants, no late fees, etc. I had to have some of these things updated. She advocated more for the tenants than she did for the owners. Make it make sense. Bd careful if you sign up with this company.

I am renting a house from Muscadine+Pine and am quite pleased with my experiences over the past few…read moreyears. My dealings with Eric, who is very professional, conscientious and courteous has handled any of my issue that have arisen in a timely manner. For example, last New Year's Eve, the furnace quit working so I contacted him and within two hours someone was on site to fix it. I'm appreciative of the way Eric handled this emergency! I would recommend doing business with this company and can honestly say Muscadine + Pine Property Management, and especially Eric, has proven to me to be a landlord who cares for their renters and properties alike! Thanks for all the efforts you put into your house which allows me to enjoy my home all the more!

From the owner: You deserve a property management partner that you can mutually work with and combine complimentary…read moreservices. We help execute your investment strategy and deliver unbeatable peace of mind. Far too long, property management has been something to endure, not enjoy. We’re taking a fundamentally different approach by questioning the norms of the industry and creating truly great outcomes for everyone involved. So property investors can thrive. So tenants can love where they live. An example of challenging industry norms is how we amortize our lease-up/renewal fee over the lease term. We understand that investors have bills to pay and going a month without some cash flow hurts. So, we spread the lease-up/renewal fee over the course of the lease term for your convenience. We’re doing this (and more) by combining the sophistication of technology with the personal touch of a local management company. That means caring for properties like they’re our own. Operating with transparency. And developing solutions that dramatically reduce stress and improve performance. We are industry veterans; real estate pros with property management experience and track records of driving change through innovation. Together, we’re here to set a new standard and make people happy in ways they never expected. In everything we do, we want to change property investing and management for the greater. We look forward to helping you execute your investment strategy!

Hands down the best realty company in the area is A2Z Realty.  I mean, Joel and his staff will do…read moreanything they can to help you out.  They are Johnny-on-the-spot with repairs and/or preventative maintenance.   The place is always well mowed and groomed.  And it is a beautiful location. There flowering trees everywhere.  The neighborhood features multiple walking and/or biking trails as well as the community park and rose garden are just a block down the road. While we're talking location, bus stops out front will take you anywhere you need to go.  There is a mall across the street with restaurants, a movie theater, shops, and a grocery store.  The post office, banks, dentists, eye doctors, massage therapists, and hair salons - all in the same block.  Library is a short walk away.   You cannot ask for a better location, especially if you don't own a car.

Summary: As a property owner, they are a worry-free management company!…read more A2Z has been fantastic at managing my property - around 8 years and I've never had to worry about a thing. They are trustworthy, competent, fair, and good at getting tenants who pay their rent and keep the place in good shape. All repairs were very reasonable in both cost and timing - I'm a bit sad I've sold my property because I couldn't ask for a better management team, and I will certainly use them again if I get another property in the area!

property looks bad. resident on peppertree have junk everywhere. no class. embarrassing for the…read moreowner that left Joe in charge.

Poor property management! They use substandard contractors and nothing is ever fixed properly…read more That's even if you can get them to pick up the phone, and get anyone out to your residence in any kind of timely manner. If you own property and are looking for management, please keep looking. Mr. Southern Sweet Joe maybe be the cheapest guy in town, but as a tenant, this situation is beyond frustrating.

We have been living in a property managed by Allenton for just over a year now, and the folks at…read moreAllenton have just been such a pleasure every step of the way that I need to share this information. So when we were looking for a place to rent here in Durham, we had to fly in from California and only had 3 days to look, and we came in the middle of the weekend. Even though Allenton isn't usually open on the weekend, Jeff spent some time driving around to several different properties with us (a couple other comparable management companies completely blew us off). Unfortunately, none of the properties Allenton had in their portfolio at the time matched what we were looking for in our price range. Well, Jeff did not let that stop him. Apparently, the morning of the day we were to fly back to California, Allenton had gotten a call about a potential new property. The people buying the home wanted a representative of Allenton there during the final inspection, and once Jeff got the details about the property, he called us and asked us to meet him there, as he was sure that it was exactly what we were looking for. He couldn't have been more right. The new owners of the property were very happy with having rented it out before they even actually owned it as well. And even with all this, Allenton stepped it up even more by helping us negotiate a few terms of the lease. But wait!, the excellent service doesn't stop there. Apparently there were a few minor, but important, repairs the house needed which came up during the inspection. As soon as we moved in they set up a time for their handymen to come out and take care of the problems. Not only that, but while they were here they fixed up a couple of fittings for the gate and the doors that were giving us trouble. And it is not just documented necessary repairs that they handle promptly. Every time we have put in a maintenance request, the matter has usually been handled within 48hrs. For example, yesterday I had someone from Time Warner come to wire another cable outlet, but he refused to do the work without written permission from the owner or manager. Well, within no more than 10mins of me calling to ask if someone could fax a signed letter over, BAM! there it was. It was because to this that I decided to write these guys a good review (Time Warner, however, bletch, though the cable guy did show up at the right time) Oh, and did I mention how understanding they are, and how promptly they respond, when you lock yourself out, even after hours? (I can be a bit absentminded) The only problem we had was due to us renting the property before anyone at Allenton really had a chance to get to know the property intimately. No one knew exactly which utilities we needed and which ones needed to be turned on versus just changed into our name, but we should have asked about that prior to the day before we moved. Still, they did make sure the electricity was on and the keys were available to us when we flew in with our cats and a few very large bags in tow at around midnight. It has been a very long time since I have had such a pleasant experience with the people managing the property we were renting. If you are looking to rent in the Durham area, I recommend making sure you check out whatever properties Allenton has available. Oh, and sorry about the novel.

Beware of these people. Before even touring a property, I was required to submit extensive personal…read moreinformation and pay a $100 application fee, despite having excellent credit, verified employment as a professor, and a strong rental history. The application process dragged on for over a month due to repeated delays, poor communication, and what appeared to be avoidable administrative errors. I had to repeatedly follow up, resubmit documents, and even contact their screening company myself to resolve issues that should have been handled internally. After providing every document requested, I was eventually told the property had been rented to someone else because my screening was never completed. I lost time, money, and shared sensitive personal information with nothing to show for it. I ultimately renewed my lease elsewhere. If you're considering applying, I'd be cautious about paying the application fee until you're confident the process is being handled efficiently. These company don't know what efficiency is. Don't waste your money/time

Bottom Line: I have never had to try harder to give someone thousands of dollars. Gave up on…read morerenting from them after I hadn't heard back about my application in two weeks. Pros: Setting up a showing was easy. The two apartments that I viewed were nice and priced comparably to other places in downtown Durham for the quality and location. Cons: The person showing me the apartments (not the property manager) was not well-informed. I was told that there was no laundry on-site at one of the apartments, even though other companies had advertised on-site laundry for the same building. I emailed and called the property manager to confirm and didn't get a response for three days. Unlike the three other companies that I have been in contact with in Durham, if you are not the first to submit an application for a unit, West and Woodall keeps the $50 application fee, even if they don't run your credit. Being desperate to find a place, I called and their receptionist told me no one had submitted an application for one of the units I was interested in so I applied. They said the application approval process is supposed to take 3-5 business days so when I still hadn't heard anything after a week and a half I called several times to request the status of my application. Eventually, I gave up and applied for an apartment with a different property management company and got the application approved within a day.

Thank you for your professional help and kindness, I'm so incredibly grateful for your teamread more