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    Apple Stonestown

    3.0 (761 reviews)
    Open 11:00 am - 9:00 pm

    Apple Stonestown Photos

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    Yippee -Great and helpful class!!
    Jacqueline S.

    Yippee -Great and helpful class!! Closest Apple Store to us. Great selection of products. Helpful staff too. Classes- wanna learn about the new software and new phones. Get some great camera skills- there is a class just for that ... sign up online at the store! Learned what I needed, and then some!

    Abel A.

    Unfortunately I've had to come to the store and visit the Genius Bar a handful of times over the last few weeks due to some issues with 3 phones in my household. Fortunately all but one time i had dealt with great staff who were knowledgeable, had great energy, and were willing to help. I wrote about one bad visit in my recent review. I want to give huge kudos to Claire, Mohammad, and Grant for their help and good spirits during these frustrating visits. It does not go unnoticed and is really appreciated. p.s. Cliare is a superstar. We worked with her on 2 separate visits and she was so helpful and transparent. Not to mention she called to follow up (since they had to send an escalation for situation). Now that's customer service, she went above and beyond and always with a great attitude.

    iPhone
    Kevin C.

    It has been a few years since I've been to an actual Apple Store for anything, but my visit to the Apple Store in Stonestown Galleria was an incredibly smooth and efficient experience. I came in to pick up an iPhone I ordered online, and the entire process--from check-in to leaving with my new phone--was well-organized and hassle-free. One thing that really stood out to me was how well the staff coordinated with each other. Each step of the way, I was guided by an employee who clearly communicated what was happening next. Whenever I moved to a different station, the staff members would inform the next person about my situation, so I never had to repeat myself or explain what I was there for. This level of teamwork made everything feel seamless and effortless. In the past, I remember being sent to a table and left waiting until someone from the Genius Bar became available. This visit was completely different--every employee had a specific role, and the handoffs between them kept everything moving quickly. I was able to check in, trade in my old phone, transfer my data, and set up my new device, all within 30 minutes. That's incredibly efficient for a process that could easily take much longer. The store itself maintains the same modern and minimalist Apple Store aesthetic, and while it's functional, I do think better seating would be a nice improvement. Other than that, the location is convenient, and parking is easy since it's inside Stonestown Galleria. Overall, a fantastic experience that left a great impression!

    iPhone Air 09/19/2025
    Tui B.

    I've been to the Apple Store at Stonestown for years. I had my iPhone 13 Pro battery replaced. I picked up the iPhone 16 Pro last year and recently, I picked up iPhone Air on 09/19/2025. The pickup process was incredibly smooth and quick, and I was able to leave the store in less than 10 minutes. Overall, I had a fantastic experience at this Apple Store.

    Daniel H.

    Apple Has Lost Its Innovation!! From the first iPhone to the iPhone 6 or 7, I always stood in long lines in front of stores on launch day. Whenever I had free time, I would walk into an Apple Store and play around with different products in amazement. But recently, for me (and for others as well), Apple is no longer exciting or innovative--it's just another smartphone. Yet, Apple employees still act and speak as if they are part of something revolutionary. Sometimes, I even feel a bit sorry for them. Of course, creating something new every year is not easy... but making something so similar every year doesn't seem easy either!

    J T.

    I met w a Genius Bar tech at the table and I needed to purchase a cable before I continued to charge my phone. I left my bottle of water on the table and told a neighboring customer lady that I'm coming back. I came back w my cable and my water was gone. The lady said I tried telling them you're coming back and they insisted on needing to clean the table. An employee asked what's wrong.. after telling her what happened, she said, "Oh" and just looked at me. WTF?!?! I was annoyed but chose not to get riled up. I thanked the neighboring lady for speaking up for me, wished her a good day and exited.

    Genius bar is worthless for any advanced troubleshooting. Fixed it myself

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    3 months ago

    Yajaira was so good, Genius Bar was down and she helped me with my question without them. Great experience!

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    9 months ago

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    1 year ago

    Shoutout to one of the bar workers Gunner for being awesome. He was really patient and helped me fix my MacBook!

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    9 months ago

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    11 months ago

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    4 months ago

    Worked with Jay. Good attitude and very helpful. Helped resolve the problem. Excellent Apple ambass

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    9 months ago

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    9 months ago

    Courteous and knowledgeable staff. Always been happy going to this location for Apple products. It can get busy on the weekends.

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    10 months ago

    Worse customer service EVER! Rude, unhelpful, all about the upsell. I've had better experiences on used car lots!

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    Review Highlights - Apple Stonestown

    Angela was super helpful, and we had a nice conversation about how much she loves her job at the Apple store.

    Mentioned in 22 reviews

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