Thomas is an asset to AT&T! Sunday I found our service on…read morethe ground, 1 call and 45 minutes later Thomas called and said he be there in 30 minutes, right on time! My wife and I found Thomas to be very punctual, professional, and patient. We were very impressed.. It was very thorough and knowledgeable and relayed information to us very clearly. Thank you so much for all of your help and attention to our issues with the Internet. Sincerely Michael and Dianne Tambornini

UPDATE: Internet…read morewent down in windstorm in April of 2026. Would have taken AT&T over a week to arrive. They didn't. (They often don't show up in the Outer Sunset section of San Francisco, then blame the customer.) Though no repair was made, and I didn't have AT&T Internet for over a week, they charged me full price for the entire month. Have had other gross overcharges in the past - including with an old landline they kept charging me for calls on I'd never even heard of! And I was told to bring a burned-out modem to a location on Market Street in San Francisco that subsequently said they'd never received it back. Don't trust or believe them. And don't bring a modem into a store. Get a shipping label and address from them and return it to that address via Fed-Ex. (

I don't usually write reviews like this, but DIRECTV has earned it…read more Hands down the worst company I've dealt with. I've now wasted TWO full days waiting on a technician who never showed up, and no call, no update, nothing. Just complete disregard for my time. On top of that, their customer service is an absolute nightmare. Endless transfers, zero accountability, and no one seems to have any idea what's going on. It's frustrating, exhausting, and honestly unbelievable that a company can operate this way. When you do actually speak to a person, they are condescending and rude! At this point, I wouldn't recommend DirecTV to anyone. Save yourself the time, money, and stress.. go literally anywhere else.

Re: DirectTV; DirectTV.com; 877-895-9291 On January 5, 2026,…read moreI called DirectTV to make a one-time ATM/debit card payment for Bruce J. Brickman's subscription. I emphasized it was one time only. On 01/16/2026, DirectTV debited my account for $120 fraudulently. I called Fidelity Investments to dispute the charge and had to cancel my card and wait for a new one. I called DirectTV and complained about the additional charge to my card. They said the 1st rep SHOULD HAVE TOLD ME that unless Brickman supplied them with a credit card, they would continue to attach my card for auto payment every month! I asked them to bump my recorded calls to a supervisor to hear that my card should have only been used ONCE. I asked if they would reimburse me with a check as they couldn't credit the card I used on 1/5/2026 as it had been canceled. They couldn't send me a check. The dispute takes 10 business days. Thankfully, the $120 was pending, and because I canceled it, the new charge ended up not going through, and my account is restored. Thanks for listening to this complaint about the 1/5/2026 DirectTV rep.

My internet has never been better. The installation was fast and the tech Guillermo went above and…read morebeyond my expectations.

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

NAY is the sales person to look for. After one of the associates dismissed my request for help on…read moremy e-mail and voicemail, he sent me to 611 for "tech support". The 611 was useless. NAY reached out after he overheard of my attempts calling 611, came over and quickly sorted out the issues of connecting to my voicemail and e-mail. What an awesome professional and he deserves all of a 5 star rating for customer service!

We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink antenna install. A pleasant experience! Setting up the appointment with Remo was quick and…read moreeasy with a few questions about the Starlink kit I had purchased. Day of, the Installer Armando was on time. He was friendly and explained what he would do, then got to work. About an hour and a half later the antenna was installed and aligned, and he vacuumed the area where he brought the cable through the wall. Do not hesitate to employ the Remo Group!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

Horrible Horrible Horrible service provider - the other reviews on this page say the same but never…read moreEVER use Frontier Internet. We had gotten Frontier Internet/Comms for a primary phoneline that we later discontinued. Even after we cancelled the phone number and told Frontier that we no longer need their service we continued to see charges (upwards of $400) and being charged for a phone number that does NOT EVEN exist. After being with them on the phone for 4 hours all to communicate that we want this line cancelled and to reverse charges that they had charged us WELL after we indicated that we do not need them - we CONTINUED to get charged. Horrific and extremely frustrating experience- convinced this service is a scam. Never ever use them

Frontier is the WORST!!!!!! They had offered a tool to block incoming calls, specifically by the…read morenumber. I have had this service for several years. This week I tried to block a number that keeps calling me at 6:30 a.m. The Frontier system wouldn't work. It said I could only block 10 numbers, but I already had blocked 21. The user manual says I can block 100 and in past years I could definitely block for than 20 because I had up to 40 at one time. I have called in previously when I was unable to add numbers even though I was well below 100 and Frontier fixed the problem, so I could block more numbers. What's interesting is that the first person I talked to, on April 27, 2026 (Ryan) said I could only block 10, than he changed it to 20. I called and talked to another person, Thabo on April 27, 2026 and he said I could block up to 100. He said he would call me back to confirm when it's been fixed. He never called back. The next person on April 28, 2026, Robert, said I could block up to 20. April 29, 2026, Vince, from Frontier called to confirm what the issue was. April 30, 2026, John, called me back andck and left a message that I can only block 20. I had asked him to find out when they changed the plan and why didn't they notify me, but he didn't bother to leave that information even though he said he would. THIS IS THE VERY WORST COMPANY!!!!!! THEIR CUSTOMER SERVICE IS TERRIBLE!!!!!!!