Really great people. Very good service. Nice facility. Got a tire repaired. Everything was great.read more

took my jeep here and they left my gas line unhooked and almost blew my jeep up! Then they changed…read moremy oil and I had to take it to another shop to find out I only had 2 qts of oil in my vehicle! About blew my motor up! so no I will never take my vehicle here again, nor do I recommend it! VERY UNSATISFIED CUSTOMER VERY DISAPPOINTING UNDER THIS NEW OWNERSHIP!

Gets a 1 because I can't give him a 0…read more DIY brake bleeding didn't go well, so I took it here. The owner takes an initial look and thinks I got all my information from YouTube then uses every third sentence to tell me I was some kind idiot. Evidently, his shop stays busy and successfully performs lots of repairs. I just draw the line at condescending behavior and since I'm in charge of who I choose to do business with, I paid his diagnostic fee and had my vehicle repaired elsewhere.

In my opinion, the very best, most honest mechanic in Paris. I recommend this place to anyone…read moreneeding their vehicle serviced. A 100% straight shooter and very personable.

Great service. Friendly folks. The work they did on our vehicle was fantastic and at a great…read moreprice. Go out of their way to make sure the work is done right. Will give them more of my business.

We own 2 F250 trucks and we had to replace the transmission on one and then a week later the…read moresuspension needed work on the other. Stephen's was extremely responsive and had the new transmission in and ready to go in less than a week. The suspension issue happened on the weekend and they answered my late night text AND let us tow the truck directly to their shop. They diagnosed the issues on each and called us ASAP to discuss the issue, price to fix, and timeframe before they started any work. I will continue to bring our trucks to this location.

My 2001 Honda ST1100 broke down in Oklahoma on my way down to Texas, about 300 miles away. You…read moremight not know that most dealers will NOT work on old bikes and there aren't many dealers in the area I broke down so it was a desperate situation for me. I can't know if it was just pity or kindness but they accepted my bike and were very customer focussed and my bike is back running like new. I am SO grateful and indebted to them for probably bending their own rule about old bikes and helping me get the bike fixed and home. I have no idea what I would have done without the help I got from Chapman's Honda. And it's a beautiful dealership and well stocked inventory.

Customer service is a thing of the past, but not here! They go out of their way to assure a great…read morebuying experience. Not only is the owner hands on during the sale, but the entire staff from sales to detailing, leave you with the feeling that you are the most important customer there. Great job Cody, Ryan and staff! Happy customer here!!

Best ford experience we ever had. Our RV broke down. They got right on it. We are from out of…read morestate. Diagnosed it on the spot. Fixed it in two days. Desiree was awesome.!!

Even though you are encouraged to make an online or a phone appointment, it doesn't mean you have…read morean appointment for your car to be serviced at a specific time. Other than the service rep not having to enter your information when you arrive, there is no upside to making an appointment. They just put you in the line with first come first served. Don't bother making an appointment here.

My husband was 50 miles away from home when his alternator quit. I went to Yelp to find someone…read morethat might be able to replace it. I read the reviews on Road Runner, it seemed they really cared about their customers so I gave them a call. They told me to have him bring it right in (amazingly his truck was still running). Even though they were busy, they met him when he arrived..determined it was indeed the alternator...replaced it and had him back on road in a very short time! We will absolutely use them for all our automotive needs!

I personally will never go there again. They will not…read moreexplain what might be wrong with your car, onçly that they can tell u when they look at it. But to get them to look at it I must make sure that I have enough money in the bank to pay for it.

Horrible horrible experience!!! To much to put all on here. But I will NEVER use them again. I…read morehighly suggest you don't either. They are rude. Do NOT fix your vehicle. And do not stand by their work. Do not recommend.

This facility and these guys have been apart of my family for over 20 years.The service is still…read morerespectful, fair and produces impeccable quality work. Even if it means bringing my car over 200 miles to Lone Star, I will, because I have. Thank you guys for doing what the "BIG" Brand facilities didn't do for me :)

UPDATE - do NOT recommend. Update 6/19/26:…read more After everything that happened with the vehicle I purchased from Paris Nissan, I attempted to resolve the situation reasonably and in good faith. I offered to settle for only half of the financial loss I incurred from the significant loss in value of the vehicle and even offered to remove my negative reviews because I appreciated that they had at least shown some willingness to stand behind their customer and try to help make things right. Unfortunately, communication has now stopped completely. Despite my efforts to reach a fair resolution, I am no longer receiving responses. What has disappointed me most is not that a vehicle had serious issues--problems can happen with any manufacturer. It's how a dealership chooses to treat a customer when those problems occur. When things went wrong, I tried to work collaboratively toward a solution. Instead, I was ultimately ignored. If you're considering doing business with Paris Nissan, understand that the true test of a dealership is not how they treat you when they're making a sale, but how they treat you when there's a problem afterward. Based on my experience, once things became difficult, communication ceased and I was left to deal with the consequences on my own. I hope other consumers will take this into consideration when deciding where to purchase a vehicle. Update approx 6/10/26: I am retracting the positive review I previously left for this dealership. When I originally purchased my *brand new* Nissan from this dealership, I had a positive experience and left a favorable review. Unfortunately, my experience after developing serious issues with the vehicle has completely changed my opinion. The vehicle experienced repeated repair attempts for the same safety defect (the first one less than a month after having it) and spent over 30 days out of service. When I ultimately returned it to the dealership (after owning it barely five months) because the defect happened again, both the salesperson and finance manager acknowledged that they believed something was wrong with it and stated that they would not be reselling it on their lot. Despite those statements, the dealership significantly undervalued the vehicle during the trade-in (approximately $10k) process rather than treating it in a manner consistent with its lemon law history. I was also told there was nothing the dealership could do regarding the situation and was encouraged to sign paperwork that, as I later learned, affected my ability to seek relief through Nissan corporate with them saying the only remedy was through the dealership. So both pointed fingers. What is most disappointing is that I trusted this dealership because I had purchased the vehicle from them and had been a satisfied customer. Instead of helping a customer who was dealing with a vehicle that had ongoing serious issues, I was steered toward a transaction that cost me a significant loss. My advice to other consumers is to thoroughly research their rights before returning a vehicle with significant repair history and not assume the dealership will explain all available options. For these reasons,I am withdrawing my previous positive review and can no longer recommend this dealership. Original post: This was THE easiest car buying experience I've ever had. They worked with me, were quick to respond, were upfront about pricing; financing was NOT pushy which was VERY appreciated, and they even delivered the car TO me. Fantastic, 5 star service!

I had the best experience buying my new Nissan from Jay Walters. Everyone there was so friendly. It…read moreseemed like family. I met so many employees there even though I was not buying the vehicle from them. They were all so welcoming. It was a quick and easy process. I was introduced to the service team. So I feel at home there. They are the best! Thanks so much Jay!