Extremely caring group of people. From the receptionists to the techs to Dr. Piper, these people love what they do and love all of their patients! I've never been happier with the care my fur babies receive!! read more

Apple Tree Animal Clinic - My sweet boy - Veterinarians Near Me - Ranson, West Virginia

It is a horrible place to take your pet to. They will make you run around to get prescription filled. I was there to get my cat examined and injection. I left 5 minutes and called in to see if I can get perscription. They wanted me to wait 24 hours. They I called in the next day to ask to fill a perscription. They wanted me to wait another 24 hours. So this place has a reputation to make you run around. Don't go there!!! Bad place. The vet Nicole Piper - simply doesn't care about taking care of her clients. It's all making money from pet owners. They don't have compassion for people's pet. It shows how they treat pet and the owner in this case/ I have heard of the complaints people have but chose to ignore and give them a chance. Trust me. Bad vet and bad place. The only way they can survive is because we don't have enough vets here. Seek out others : in Frederick, banfield, etc etc read more

Dr. Piper was absolutely fantastic and willing to work with me even though I had not been in in a few years due to a move. All the staff was so friendly and treated my cat with care. Clean clinic and lovely care. Thank you Dr. Piper and staff! read more

Apple Tree Animal Clinic - Veterinarians Near Me - Ranson, West Virginia

I called early to make an appointment for my poppy, who already has an account open. They wanted me to pay $55 to secure an appointment and open an account, like a bank account. I guess having an account with this ppl, cost $55. They all about the money. This vets, will make you feel terrible if you don't spect all your salary on your pets, they act like they love animals but the reality is about filling the pocket. Is your pet sick? Don't worry if you want as to see your pet pay $55 plus a blank check. Sadly we live in a world that is not about compassion towards animals anymore, unless the owners have money. I will not recommend a place that pets are not their concern, pets are their business transactions. I was outraged by the lady's attitude that I hanged out the phone, for that I apologized, I know better than that. My advice, reconsider why you became a vet and go back to your first love. Life is tough and we all need a bit of understanding and compassion. read more

We used Dr Hough for 15 years wonderful!!. She sold the practice the new office manager is rude does not care about patients and just wants to over charge. She told me when I asked for an office appintment that I was harassing them and go elsewhere do yourself a favour find a new vet !!! read more

Why didnt I read this ONE review before I even wasted my time even coming here??? I wish I could give ZERO stars. Why on earth would I trust the care of my beloved dog to a vet that says "make an appt if you want to, if you dont, well..." Really? I'm supposed to feel comfortable to bring my dog here now to this uncaring vet person??? I mentioned this to the front office lady and she just laughed and said "haha thats Norma". Theres was nothing funny about it. The vet's attitude was weird and disgusting. The office also looked disgusting on the outside, so I should've known it would have been disgusting on the inside as well! This office also did a bait and switch with the cost for our requested treatment for our dog. It was a certain amount over the phone and then when I get to the office the cost is now double. Their defense in them doing so was because the doctor may have seen something different during the exam... but how so if the doctor did not do an exam?? My dog wouldnt allow it! The doctor was not able to see anything to be able to make that judgement. Anyway, all I wanted to do was leave this office but the women there just kept talking their nonsense and some drama unfolded. I do not shy away from exchanging words in my own defense when I know the facts so I stood my ground. The vet came out wagging her finger and getting loud as if I did something wrong. Disgusting. How is it my fault as the client if I am given incorrect information? This vet needs to get the miscommunication within this office under control. One younger office lady tried to redeem them all by "acting" professional and running her mouth about procedures. Boo. What a joke! Too little too late. They all showed their nasty attitudes already and I really did not care to hear anymore of what they had to say. Get it right the first time and maybe new clients will trust you. Do not assume clients are stupid! The witches at this office finally asked me to leave and gladly I did. DUH its all I wanted to do the whole time! I hope many people think twice before they bring their pets here to this horrible place! Pay more to vets that earn and are worth your trust. Interesting that there was only ONE review here on Yelp in existence for this vet place before mine and she had a HORRIBLE experience as well! Maybe WORSE! Interesting also how a few 5 star reviews have since mysteriously appeared all at once. Damage control seems to be in effect. For the record, I don't even know the people at this office. I only met them for the first time that day. I have no intention of being an unreasonable person to give them or anyone a hard time ever. I speak my truth only. The behavior towards me from the vet and other personnel present that day was just reprehensible. So, I WILL take the time to share what happened to me so that it may not happen to someone else. Please understand that whomever's past great experiences at that place is all fine and good but it unfortunately was NOT my recent experience. What happened to me can very well happen to anyone else and I really hope it doesn't. I hope many pet owners will BEWARE of this vet if they take the time to read my long drawn out review and learn from my horrible experience and NEVER trust these people with their pet's care! Also, please consider regarding any review on here saying they were present in the lobby during my visit and disparaging me AS SUPECT. I do not know this person and they are simply making things up. This person's review has since been removed. Prior to its removal, the vet herself, Norma H., had voted FOR this person's review. This means it was a biased 5 star and not a true personal experience review. Very dishonest. read more

We have been using Apple Tree Clinic for almost 15 years. NEVER AGAIN! Our dog has not been doing well and we took her to the Clinic a couple of weeks ago with symptoms that included pacing and collapse. They suggested a couple of things, but nothing notable. Today, our dog collapsed, breathing hard, and is incontinent. We called and asked to bring her in as an emergency. We were told that they were booked up and would not see her. We emphasized that it was an emergency, but they did not care, but they would not work her in. After 15 years, and a lot of money, no loyalty! read more

Norma has cared for our pets for 20 years. She has always shown a great deal of compassion for all of them. They get great veterinary care and I wouldn't take my pets anywhere that she doesn't recommend. Other reviewers say that she has poor people skills but I have found that she doesn't have much tolerance for people that don't have the best interests of their pets in mind. Such as poor pet care or waiting too long to get their pets vetted. The staff there are all animal lovers and I get timely reminders for my dogs shots. I recommend Norma and her staff. read more

I called this vet since they are close to where I live. I told them what services I wanted and they gave me very specific amounts. Due to my dogs age they said they had to do a blood work test before the real appointment so I set it up. When my wife took my dog in they tried to charge her double and then every amount they quoted over the phone doubled. This is not the first time a vet has tried the old bait and switch so we are very aware of their tactics of making you feel bad if you don't spend a fortune on minor services. We won't go here again and don't trust all the 5 star reviews which seem to have been written within hours of each other. They are most likely written by friends and employees. read more

She is the best vet I know. Very personable and supportive. I highly Recommend this clinic and her. I have a very special needs cat. Her advise has been very beneficial to her recovery Wendy Simpson. read more

After 20 years this practice is not the same since it has been sold. my dog has a bleeding torn toe nail that is hot to touch and she needs antibiotics and I was told on the 5th of the month can't see her until the 22nd, asked for more antibiotics until we could be seen and was told can see you on the 22nd. where is the vet oath to care for animals. i understand it's Covid, but 4 months ago you wanted to rip her toe nail off under sedation in the back of my car, instead gave me antibiotics and pain killer and now you want to make me wait 17 days to see my dog! WTF I'm headed to the emergency vet for this and to find a new vet. Oh not to mention you gave my one of my other dogs more shots than were on her chat chart and did not need. So do really care about my dogs or the dollar? read more

My cat has been going there for 2 years. I called them this morning, because he is sick. They said they are booked for the day and can't see him. I am very confused. I am never going there again.. read more

Norma is not compassionate at all and has little personality. When going to a vet, I would like to know that my pets are being cared for and I trust that you will do a good job. Norma on the other hand does not show that she cares for the animals. When drawing my cats blood work, she called him a stupid cat right in front of us because he was scared and trying to get away. You should not be in this type of job field if you don't like animals. I wish I could give her zero stars. Do not go to this vet if you want your pets to be loved and treated the way they deserve. read more

This animal care facility used to be good but they've really changed since the pandemic. Only 1 staff member (that I observed), wore a mask which if you've kept up with the corona news, you'll know that our fur babies can contract coronavirus too! How disrespectful of our beloved pets AND their owners regardless if you believe in masks or not, wearing them is the new way to show respect, good customer service, and compassionate care toward our fellow citizens and their pets. The staff member held my terrified pet with an iron grip even though my kitty was terrified but NO aggression towards the handler at all like she was a bag of heavy potatoes! Completely unnecessary. Then this staff member practically yelled at me in a tiny room until I had to speak up and let her know that I was NOT hard of hearing! Basically unfriendly and cold interaction. Then they have raised their prices on animal vaccinations to the point where it's no longer affordable to bring my pet there. Overall, a bad experience so I'm going to be looking for a different vet. read more

Wonderful first visit with my dog. Great veterinarian and fantastic staff! Everyone was very nice, professional, and careful to ensure great care for the patients and their humans. read more

I don't know who stitched up my pup but i think my 8 year old son could do a better job. Worst stitching job I've ever seen in my life. They gave my dog the "meds" when I got there to pick her up then didn't even try to wipe the excess blood off her. The cut that they stitched up was still bleeding. My first dog got her spay through here. I will never ever in my life again go to this place for anything. I'd get better help at the 7-11 across the street. I'm not saying all staff is bad... but whoever stitched my dog up needs to be fired and try to go back to school. read more

Horrible vet. No personality. Not very kind when speaking to her. Also, they don't communicate very well. I took my dog in when I first got her and was told she was likely pregnant and I needed to have to fixed. I asked how would they fix her if she's pregnant and she just said "we fix her anyway", she was likely impregnated by a large dog and she's fairly small. I went to pick her up and they told me she was in fact pregnant and if I had waited much longer she would have gone into labor and had them. So they took her puppies and killed them instead of just cutting them out and saving them and gave me no option in the matter. I was a first time dog owner (as an adult) and I trusted the vet but later realized that is not how they should have handled it. My dog was depressed without her puppies and so was I! I felt awful and guilty because I just didn't know she could have in fact had her puppies safely if the vet had simply gave me that option!! read more