I just want to start off by saying this is one of the best Applebees I enjoy dining in when the right people are working. I am a regular here at throggs neck and I always ask for Dennise. Her name should be speedy because she works fast with the sense of urgency she is hands down one of best waitresses there and perhaps the only one that seems to care a lot for her guests and her co-workers. I've seen good days and bad days here but honestly it comes down to the work environment. Structure needs to be addressed. I've been in many Applebees and I realized a few things on my visits here this place lacks apple buddy system there is no flow everyone is all over the place I am flabbergasted that no one wears headsets anymore which is probably why things get haywire and there seems to be no communication between the foh Or the boh. Overerall this place needs better staff and management. read more

It's just ok !!ive been to few different applebees never impressed so I was not expecting to be wowed,like the rest as long as you order a simple burger or a salad you'll be ok,I will say make sure you tell them to give you freshly cooked fries,when they get busy I've been giving stale fries!!!stay away from soups they suck!!! read more

Great staff!!! Food is great Happy Hour is phenomenal!!! The management team rocks!!! The whole location is just amazing!!! Ladies nights on Wednesdays are the best, the ladies from Mary Kay are there giving hand rubs and free samples. They have a lady from Origami Owls there as well with remarkable jewelry pieces!! They know you by name once you become a regular like myself!!! Great Job Applebees!!! read more

My family and I came to Applebee's for dinner. Each one of our orders was bad. Cold or undercooked. Ordered a baked potato and it was hard as a rock. Chicken was cold. Even my iced tea had a strange taste. $70 dinner, left hungry. Will never come here again. read more

Very long wait & it was no where near busy. Waited 20 min for a waitress to take our order and that's only because I asked for a waitress.

They service it's not really got last time I was there they forgot what I order, and the food was a little bit cold

What a GREAT idea to open this new location I don't have to drive is close to my house, the staff is very friendly and professional, the food is nice and fresh...I will definitely will be coming back. Thank you Jamie! read more

I went to eat today with my wife and daughter. Greeter tells me as soon as I walk in that both chef called out and not enough servers. He also tells me you can sit here if you want but food going to be long. If you have no chef working why did you open? read more

About a month or so ago, I decided to dine at Applebee's for breakfast with my family. Upon arrival my older son had an epic meltdown - WWIII style. He is on the spectrum. My MIL and I tried to calm him down and the manager Jamie came by to check on us. I was totally embarrassed as my son doesn't have frequent meltdowns of this epic proportion. We finally got my son to calm down and sit at the table. I went to the restroom to compose myself (meaning cry and get it out of my system). Upon leaving the bathroom Jamie was with his team doing their morning meeting. I passed by and apologize for what happened and he was just so kind, sweet and understanding - I wanted to cry again but this time because he was so caring. Usually parents of children with special needs just get looks from people instead of offering help. I just want to take a moment to do this review because of the importance of acceptance and tolerance of people with special needs. Thank you Jamie and your staff for making us feel welcomed. You went out of your way to make our dining experience as stress free as possible. We went back a week later and Jamie personally attended to us. My son was calm and placed his order. Jamie came back making sure we were all taken care of. Can't thank you enough. You're a #1 Manager in our book! read more

Honestly, if I could give a zero I would. I've come here twice and both times the wait time to even have someone come take our order was ridiculous!! Second time we had to actually go find someone to take our order!!! A manager came and took the order. The place was not even crowded. The doos comes out room temperature too. If people would stop hanging out and actually do their job the place would actually be manageable. Won't be going back. WILL tell people how awful this place is. read more

My favorite spot every Thursday ever since my wife and I sat at the Bar and Frank (bartender) tended to us. He's awesome. Thanx Frank!!!

I love that new turkey sandwich with the coleslaw that they have you guys need to try it. It's awesome

Service is great ! I go almost every day for drinks on my lunch break food is fresh and always to my liking...highly recommend it....

What an incredible experience at Applebees Throggs Neck today, Veterans Day. My husband and I really appreciate that they offer veterans dinner on Veterans Day each year. We came with our kids and were really impressed by how the manager, Eddie came around to make sure we were ok and we saw him go around to the other tables as well. They had a full house but they made sure they took care of everyone. It was a really great dining experience for us. Our waiter, Abby was very attentive and we were really blown away by the incredible service. The food was excellent as well and I just love their spinach artichoke dip! read more

This place must think it is a nightclub, loud horrible music. I can't even hear my son sitting next to me. This is the last time we will come here! read more

Came here with the family today after a long draining morning and afternoon. The service was awesome and the manager Jamie has to be one of the friendliest and genuinely nicest guys I have ever met at any restaurant! He took care of my family as if they were his own...thank you sir and we will be back soon! read more

This is about the 4th time I came here with friends/family and it still doesn't surprise me how overrated this Applebee's is. Last time I sat in the bar with friends and the female bar tender ignored us (only had a drink each). Waited 30minutes for any attention. Numerous of times the manager needs to be called because of the incompetent staff, dirty dishes not cleaned and their forgetfulness about your orders (which are placed on the tablet they have on the table). Thumbs down & find another place to dine in where the food isn't overly salted and soggy. read more

This was the worst restaurant experience ever. I brought my poor father for his birthday, and the service was horrible. First, we walk in and waited around 20 minutes for a table. During these 20 minutes a family, who came in after us, was seated before us. Eventually, we got our table, without utensils or napkins. After waiting a whole hour and a half we finally get our food, cold. My father deserved better. The staff was nowhere to be found, and workers were walking around doing nothing. -1/10 would not recommend going to this Applebee's. read more

I used to love it here but there burgers were horrible and the steak got smaller and prices got higher never again

The server I had was very sweet however, I think the food I had ordered was absolutely inedible and completely overpriced. They handled the situation good which is why I'm giving them 2 stars but honestly; the place is always DEAD. And not that clean. My food came out burnt, tasting like plastic and under seasoned. I'm not ever planning to come here again. read more

I was in town with my family and decide to go inside to check out the new applebees. The hostess Siara was very sweet and took us to our table right away. We were immediately served by our waiter Carolina B she was very friendly, nice and helpful. She suggested that we try the Sangria and I was very pleased with the cup sizes. Our food came out fast and everything we order was and taste delicious. She got us water without us asking. The bathrooms were very clean, I was very surprised with such a busy restaurant. My husband and I were very pleased with the service and everyone was very nice we will be back again. read more

The best service ever!!! Stephanie was my server she was just the best!! Their mucho long island are the best ever!! And their happy hour is off the hook!!! Best happy hour in this area!!!! read more

I usually like this Applebee's, mostly because of the good customer service. But Jesus Christ! They are hiring some seriously shitty bartenders. I came in today at about 9pm and the female bartender they have now (Hispanic, short black straight hair and glasses) she has a terrible attitude, didn't greet us, didn't smile, even after she finally got to us and we ordered some drinks she dissappeared without getting our drinks, we had to ask someone else to get the drinks. They need to get the girls they had when they first opened. read more

Horrible experience, won't be back. From the time we order our drinks they were served in dirty glasses, the quality of food was no where near decent. Not like any Applebee's I've been to. I've never had a salad served on a plate with more cole slaw then lettuce, it hard to mess up a salad, but they did! Cheap doesn't even explain how limited they were on they're serving size literally 20 fries come with the burger of mcdonalds quality. At the end to pay 65 dollars for a salad burger a dirty beer was ridiculous, if I could have walked out I would have and not gave a dime. I can be sure to not give another penny to that business horrible food cheap cheap cheap with plates and horrible presentation. Doesn't deserve a star even for a rating. A waste of a night read more

Had a horrible experience at this place i walked in the server took firever to see us i asked for a beer with my food because i had wings that were hot my mouth was on fire and i did not get a beverage till my meal was finished he messed up the orders and he messed up the bill read more

They have officially been in this neighborhood for a year now! Although they've have a little bit of a turnover on staff, the changes have been positive! Their staff is super energetic and polite! Now onto the important stuff, food! Ok it's a chain restaurant so it serves what all chain restaurants of this kind serve. However being a sucker for these types of establishments this one has been by far the best!!! Their food always comes to the table fresh, and unlike other chains I've been to, I've never gotten sick from anything at this particular location. I average about once a month in visits here (usually when I'm coming to the mall for groceries) location not too bad, free parking available. It's truly eating good in THIS neighborhood! Lastly, the noise level totally decent! You can have a conversation over dinner with your party without yelling. Oh before I forget my last two and most favorite words that this location has mastered HAPPY HOUR!!! read more

For the first time ever my wife and I DID NOT tip any of the three that waited on us. Tonight was the worst dinning experience we've encountered, and we only asked for appetizers. We sat at the bar, and received our food not the way we wanted. Not once were we asked if we are fine, neither were we asked if we wanted desert at the end of our meal. Not one of the three checked on us to ask if we were okay. This is the worst Apple Bee's that we've ever been in. To top it off, it took us about 20 minutes to pay the bill, I had to grab the hostess from the front to come and help us. So, if you come to this place be prepared for the half ass service. read more

Went for breakfast this morning and broughtvxvnxmmnz our family 8 people total. Our waitress was absolutely the sweetest person and certainly tried her best to provide the best service possible under the circumstances. We have been to this Applebee's on 3 other occasions and the service and food was good. Today was something completely worse. We waited over an hour to be served our breakfast. Our waitress was the only waitress for the whole restaurant plus the hostess. We watched other tables getting served as we continued he to wait. Our waitress kept apologizing and eventually brought us a plate of fries due to our 2 year old was screaming for food for 20 mins. At this point our waitress had gone into the kitchen to help get the food out. While she was in there a group of military personnel came in with a party of 10 people. They waited to be seated and even approached the kitchen doorway to call back for help but with the waitress being all alone in the front and having to help in the back the group got tired of waiting and eventually walked out. At this time we still had not received our food and began to watch 6 other employees strolling in before 12pm. Clearly only there for a paycheck and not a team player and didn't care about their fellow employee running around like crazy. They sat ate breakfast, drank coffee, walked around talking to each other and sat on their phones for a good 30 mins. Not once did they pay attention to the waitress that was the only one working. The one gentleman came in and sat down in a hoodie watching everything going on and didn't even approach the group of 10 military people that had walked in. He watched them standing at the front, placing tables together on their own and saw them at the kitchen door yelling to the back. He never got up to let them know someone would be there to help them or try and seat them. He watched them walk right out the door. Finally we received our food and not one of the orders were okay. The food was disgusting!! Watery eggs, over cooked steak dried out, burnt food, missing items we ordered, jalapeños in food that someone can't consume due medical reasons!! This place was SEVERELY under staffed and our poor waitress suffered the whole morning into the afternoon which we can say cause we waited from 10:30 on to get food!! I feel bad for our waitress that a manager would allow a place to be run that way and sorry for her that her own coworkers would literally just sit and watch the chaos she was stuck in and not even care enough to get up from their group table in the back of the restaurant!!! So sad we will unfortunately never return to Applebee's for breakfast and looks like we are going back to family breakfast somewhere else!! read more

The food is good i enjoy the atmosphere. The employees were kind and very friendly. I appreciate how the employee even helped us out with saving money. She could have just taken our order and not even told us, but the fact that she notice we could order the same items and save about 10 dollars I was thankful for that. The manager was kind as well he made sure we were enjoying ourselves and made sure our food was great. I would come again. The food won't wow you, but it's a good place to get a quick meal. I'm giving it 4 stars based on the service than the actual food. With service like that I'm sure more people will come in. read more

My boyfriend and I did the 2 for $20. We ordered the mozzarella stick appetizer. Not sure if it's different at each Applebees but they gave 4 mozzarella sticks rather than 7-8 that they give at an applebees in LI. The unsweetened ice tea tasted horrible, the frozen strawberry lemonade was very watery, hardly anything "frozen" about it. I got the chicken fajita wrap which was good as well as the fries which tasted fresh and crispy. The bathroom only has 1 stall and i almost fell on the floor due to the toilet seat being broke. Staff was friendly, environment was clean. read more

What originally started as a bad review, i feel i owe to them at least an update. Wile being an angry customer, it doesnt help to get the run around. I made this review to receive the attention i required. Another manager named jennifer saw my review n felt a massive need to get in touch with me. After speaking with her, the original person i tried getting in touch with finally called me back. Hes the reason the review is still low...he was dismissive n was making it seem like i was lying to get money back (really $15? Not like i fought for my entire meal to be refunded). Overall, jennifer kept getting in contact with me and ensured me i would receive the refund. Wile i understand customer service can be difficult at times (i work in the medical field as front desk)..there were simpler ways to resolve it without me resorting to negative reviews to get my point across. This location is fairly new, i live in the area, i have hopes of it getting better and when it does ill give it a second chance. After all, another reviewer said the same after a few tries of going there. I appreciate each person that reached out to me personally to make things right. read more

Poor customer service at the bar.... I am usually here every Thursday and it's the same low quality service with the same bartenders. I understand when it's crowded and it is hard for the bartenders to attend to customers but as far as tonight there are 14 people including my boyfriend and I. Everyone else has their order and we've been waiting here for approximately 25 Minutes and no one has taken our order or even asked if we are ready. Like I said this is a every week thing. One of the bartenders Frank tries hard to accommodate customers to the best of his ability but the female bartenders only focus one side or group of people which is very unprofessional. If this kind of bad service is not being taken cared of I will be forced to speak to the manager personally about proper training for customer service because this is complete BS. The only reason I come to this location is because it is very low key... If this location wasn't so convenient I would not come back. read more

Had a very positive experience at the Applebee's at the Throggs Neck shopping center. My girlfriend and I are doing a 30 day strick diet which has limit us to preparing all meals at home. We were running errands and decided to stop at Applebee's for a steak and a salad. We looked over the menu, I decided instead on the herb crusted steak, which came with roasted cherry tomatoes, saute spinach, and broccoli. She had the 9oz steak and veggies with a baked potato. We requested a few changes in the food preporation. We asked about steaming our veggies as opposed to sautéing in butter. Our waitress Elizabeth was more than accommodating and went above and beyond. She then explained the situation to the manager, Jaime P. Our waitress returned and informed us that the manager would personally prepare our meal. The steak was cooked exactly how we asked, the veggies were steamed perfectly, and it was complimented with roasted cherry tomatoes and steamed spinach. We were extremely pleased by the service, the attention to detail, and the food. Two thumbs up!!! read more

After a long week I decided to bring my girlfriend out for dinner to Applebees to have a relaxing dinner and some drinks. As soon as we step foot into the establishment we had go wait about 20 minutes to be seated when the restaurant was fairly empty. After being seated we waited another 30 minutes to have the server come to us. Then after the appetizers came we waited another 15 mins for stencils. During all this time the bartender decided to play music from his cellphone on a Bluetooth speaker playing explicit music. Songs with the words fuck and nigga should not be played in a place of business especially where families and children are present. My girlfriend on several occasions asked the manager to have them turn off the music and he refused. This is not a way to run a business and it was an overall horrible experience. I spent over $130 tonight (11/24/17) and because of this experience I will never go to another Applebees again. I made me feel degraded to hear all those curses and as if this business does not know how to train it's employees or select proper people to run them. Very unprofessional and horrible. So disappointed. read more

HORRIBLE!!!! Came here with 3 of my friends before for some drinks and food for happy hour. Sat at the bar the bar was not clean at all. Only 1 employee was working the bar which was not a bartender he was a manager. Very unorganized. Approached an EMPLOYEE NAME DOMONIQUE SHE WAS VERRRRYYYYYYYYY RUDEEE WITH US. She wears glasses and has a nasty attitude. I will not be eating at this establishment anymore. She needs to be fired or held accountable for the rudeness towards customers. Long story short fuck this place read more

Best Applebee's Ive ever been to. The manager Jaime is awesome, professional, accommodating and a really great guy. He is really concerned with his customers and did right by us in one instance. The waitstaff is friendly and professional. A neighborhood gem for sure!! read more

I want to start off by saying this is the worst Applebee's I have been to and I will not be going to this Applebee's anymore. The reason being is because I have been going to this Applebee's for about 3 years and the first time I went it was welcoming but after that it went all downhill. Every time after I felt that the servers were very rude and most times forget about their customers. I use to go there with my girlfriend and we use to always be treat very rude and sometimes we will be forgotten upon being seated. One time we waited for almost 40 minutes before a server came to us. It took for us to get up and call for a manager so that we could be seen. Today I call it quits with this one because I called 3 times so that I can place a pickup order but all three times I was put on hold by an employee and no one ever came to the phone. So I then decided to go to this Applebee's to order at the bar. The bartender then came to me and ask if I was placing an order and I stated yes. The bartender told me to hold on and then left before I placed my order. I was standing up for about 20 minutes and she didn't show up to take my order. So that's when I decided to leave. The only reason why I wanted to do an order to go was because I hated to dine in there because of the traumatic experiences I had. Today was my final straw and I will no longer be returning to this establishment again. read more

Only 1 star because 0 stars is not an option. I come here frequently and always have a great experience, but today was just TERRIBLE. Let me start off with the fact that the hostess told us that it is a 10-20 min wait for a less than half full space, the excuse was that the tables weren't clean... I checked the space and that obviously was a total lie, lol. She just didn't want to say that they are short staffed. Next, their soda machine broke down, our server advised that they have to go to the nearby Target to get some Pepsi - that Pepsi took a long while. I asked for a Lemonade Quencher that gets strawberry pieces in it, the drink came looking like all the sugar was at the bottom & the lemonade was just poured in with some ice - no fruits. I asked the server about the fruit pieces & was told that they never put fruit in them - this is my go to Applebee's drink, it always gets fruit and the menu clearly states the same (she then admits they do not have any fruits). We ordered some classic buffalo wings, they came with no celery - we asked for some celery and guess what?! Yupp, you guessed it! They had no celery either. The waitress then goes on to ask us if we want our entrees now....what?!? She takes a long time to bring that too - she totally forgot about us and the manager came by advising that he was sorry, that she is new and gave us some discounts or whatever (by the way she is not new, I have seen her several times in the past months.) We asked for some cheese because one of the entrees was tasteless, she forgot that too. It was just an ongoing series of events where the service was terrible, the food was tasteless, beverages were gross, and of the manager coming by to say that he was sorry to try and cover for her lack of attention. This manager clearly treats staff as friends, so there is no sense of respect or urgency. This location has fallen apart, unfortunately. How do you run a restaurant with no basic products? I, as a previous food service worker would NEVER let this happen. And if these were the circumstances that I would have to work under, I would have a plan and work extra hard on my customer services skills, because although the product is what really makes the consumer happy, an attentive waiter/waitress creates the experience. read more

This use to be one of my favorite applebees, after last night it is no longer. I assume it's under new management because as often as I go I'd never seen the manager I saw last night before. Went I entered the applebees there wasn't anyone present at the host stand and nor did anyone come when they saw me and my boyfriend standing there. After waiting for about 10 minutes we sat ourselves down and still no one attended us. I looked at the bar and saw someone who looked like they work there, it turned out to actually be the manager. He was sitting at the bar socializing. After telling him how I sat myself down he apologized and ensured someone will attend to me shortly, and then he proceeded back to the bar to sit and finish his conversation. Our server was okay other than bringing our food out and forgetting our utensils and bringing them 5 minuets later. My boyfriend ordered a steak well done, he got mid way into it and it the steak wasn't cooked well done and showed a lot of pink. They ended up taking it off the bill, but still it was just an annoying experience all together. I was very disappointed. read more