Today, March 19, 2018, I went to the Throggs Neck Applebee's to celebrate lunch with my family. I would like to add we frequent this location often but during peak hours. The waitress, Lousita "Lucy," barely came to the table. Half the orders were cooked well but the other half were not. The chicken was undercooked for dishes and then replaced; however, the replacements were not seasoned. Because we couldn't access Lucy, we asked the host to bring a manager. He had an attitude but said he'd let the manager know. After 45 minutes of waiting (oh and Lucy didn't come back to the table), we noticed the manager Jose Valdez assisting another table. My husband had to get up and ask Mr. Valdez to return to the table to discuss the poor service and poor food quality preparation. Mr. Valdez failed to make eye contact. Then came with a compensated receipt that wasn't even the correct items purchased. So the receipt was not adequately compensated and the complaint was not addressed. We paid the bill because we simply could not waste anymore time in the restaurant. We will be contacting corporate and the franchise owner with a detailed complaint and copies of the different receipts. This complaint was written to advise potential patrons to visit during peak hours when the restaurant has it's A-team on staff or to go to the Applebee's in the Hutchinson Metro Center. It always exemplifies professionalism and courtesy. read more

I used to frequent this place but on Monday I went with my family to eat after 5:30pm. It was a disaster, the plates for two should be played for children. There was hardly any servings in a plate for two. The worst part is that the waitress came by after we finished eating to ask if everything was okay. This was unacceptable. Please don't advertise photos of food that look great and then serve something completely different and missing some of the sides. I had to speak to the gentleman that brought our food because the waitress didn't. I won't be coming back at all. Huge disappointment!!! read more

Demsond , was a wonderful as manager he assisted me when I really was looking to have a good breakfast thank you Jennifer was my waitress thank you Jennifer. read more

Applebee's Grill + Bar - Great manager. - American Near Me - Bronx, New York

Most likely you've been to an Applebee's so you already know their food & prices . This location is probably the best one in the Bronx. The food was about the same as anywhere else nothing bad to say about it. The service was good & I didn't have to wait too long to be seated or get my food. A good place to go to if you like Applebee's but I'm not crazy about their prices or their menu read more

Applebee's Grill + Bar - Three cheese chicken penne (comes with tomatoes & Parmesan cheese on top) - American Near Me - Bronx, New York

This is by far the slowest Applebees ever..Ordered appetizers for kids simple Mozzarella sticks took 20 mins my Cesar salad took just as long..entrees well I had to remind waitress and also speak with Manager about my order now we are about 45 mins sitting with no refill on drinks or even an acknowledgement..when entrees finally arrive it was unsatisfying, food was not hot and plated as if they rushed (makes you think would the cook or wait staff eat this stuff?) Very disappointed read more

I was truly disappointed, I took my mom and daughter here for their birthdays. First it was a long wait to be seated, this is on a Tuesday night. There where plenty of available seats, so I saw no reason for the wait. They weren't reserved because the seats were never occupied. Secondly the appetizers took a very long time to come out and the main courses even longer. When the chicken parmesan my m I'll giveom ordered came it was raw inside. She sliced it open and it was literally raw. The server and manager were apologetic, but the damage was done. My Daughter and I were finished eating instead eating with my mom as a family out to dinner should. My mom said here birthday dinner was ruined, such a bad feeling on a special day. I'm done with Applebee's. I must say though the manager made it up to us towards the end. I won't say how, because every customer is different. I'm still done though read more

I came with my family for dinner and they didn't even have silverware like wtf ? I tried to avoid all the other locations in the bronx and i came here thinking it was going to be a great experience ?? Shittiest place yet...they have us plastic silverware for steak !!!! Don't come here. Then what we ordered came and we all got different orders that WE DID NOT ORDER. My chicken was then burned and i said i can't eat this. This whole place is bad, people just don't seem to want to work here. Luckily our waiter was nice. DO NOT COME HERE read more

My daughter has a food allergy everything that continues beef products and ingredients. So the manager Jamie Podojil made her food himself and she said it was delicious yummy shrimp and baked potato. I will keep coming to this restaurant every single time bc they are very attentive. read more

Throggs Neck Shopping Center, 815 Hutchinson River Pkwy, Throggs Neck, NY 10465 Jennifer the waitress is spot on with professionalism! The food tastes better and the drinks drink better! This Applebee's is a favorite putting the others in the Bronx, to shame! The service is great, the food is preparred perfectly, not too salty and always hot ! read more

I'm not a fan of chain restaurants but on a whim I came to Applebee's and I must admit it was yummy. Ok the service is not the best but I did get my food quickly and the bar keep was on her game. I'm a convert. read more

Always feel great about this place staff are super nice and pleasant to work with. This is my favorite spot for lunch since they have tons of parking . read more

Went to eat here for dinner as of a few hours ago with my family and the food was dry, my little sister ordered a 6-piece chicken tender ADULT meal and they only gave her 3 tenders, and not only that they ran out of SALT!! What restaurant runs out of salt??? The food was horrible.. and the thing is I LOVE APPLEBEE'S, but this was the worst experience I have ever had. read more

I didnt want to give a star at all. It took a 20mins for someone to come and take my order. Took even longer to receive the food after order was taken finally. Bought the wrong order. Did not apologize. Then I was told 3mins for the burger when actually it took longer. Finally received burger and it was raw I asked for medium. I then asked for a manger. The worker replied "ok bet". And no manger ever arrived. Service was disgusting & rude. Not only from waitress but from another young woman who bought out the food. read more

Don't get me wrong the three stars are more because of the food which was by far so nasty I couldn't finish my steak. I ate my mashed potatoes and broccoli instead. But the service was on point. I know it's not their fault for the food but we did go to eat not to see the servers. The lady who took care of us was super attentive and saw to it to make our experience better. The icing on the cake was the manager who discounted it from the check. Major plus. If the food improves we might go back because of the service but right now definitely not the food. read more

Besides a half hour wait for my table. We ordered and were waiting about 40 minutes. Then the waitress came to take our order which she had forgotten to put in. Finally I had ordered onion rings with my meal which I never got. read more

So I got here for lunch with a friend. We ordered and the food came out incorrect the Bartender was extremely nice about it and said don't worry and went to get the manager Jennifer who immediately hooked is up with a beer while we waited on the the food which came out perfect this time. Normally when things go wrong it's a oh well situation. Thanks for making it all good. read more

Applebee's Grill + Bar - The hook up - American Near Me - Bronx, New York

Horrible service, waitress got the order mixed up and the food arrived with the appetizer. I came with 3 guest and one guest didn't receive their drink or order the entire time i ate with the other guest i came with. Basically one of my guest had to take their order to go because the waitress took forever to bring our food. I do not recommend this apple bees the customer service sucks and the food was too over cooked. Plus the drinks was water downed. Never again will I come to this apple bees. read more

Just bad. Musta been on a bad night. Idk. Idc...it was 9 pm I was hungry. Went there to get something fast but nope...Had to wait 10 mins to be seated when half the place was empty.. Waited another 10 mins and no server came by. No greeting from anyone. No body asking us for drinks n etc.. The typical...I looked around and don't see a single server. So I figured they must be pressing the automated system. So I order food and waters.on this crap device. The salad came out. I asked the guy who brought it to us if our waters were on the way before I can ask him about utensils. Dude bolts out...He leaves and comes back. I ask him if we can get something to eat this salad with. Leaves. Comes back with them. Later I ask someone for more napkins. He tells me "to wait till I see my server as ask him" I asked him who is my server. All I had was some guy with his hat on backwards bring me a salad that I had to order thru this iPad wanna be.. He reluctantly hands me a stack of napkins...what a dick. He cuda given them to me the whole time but wanted me to wait for this mythological server whom I've never seen???? So....it gets better trust me... I then realize where all the servers are. They are all tending to a large party of 10-12 ppl. Like 5 servers all bringing out food and drinks and more food n etc. It's so bad that other people are now walking out... So I did the same after waiting 20 mins and seeing the staff/bartender/cooks/ & dishwashertend to this "huge" party.. Thanks. I'll never go to an Applebee's ever again. read more

Sloppy, slow as hell service! Waited long to be seated when the place was empty...wth. Waiter was nice but the kitchen and other waiters took our orders for their tables! Wow...not happy. read more

Applebee's Grill + Bar - These tabletop chargers console is disgusting! The service is horrible, slow and sloppy. The place was empty I was so confused. - American Near Me - Bronx, New York

This location lacks professionalism. The hostess was on her cell phone when I entered the restaurant. Once seated at the table two waitresses argued on who was going to take the table, as if we had the plague and they did not want to catch it. After 2 minutes one surrendered and said "fine I'll take the table" to add insult to injury they've rolled their eyes and ask so y'all know what y'all want??? Now I understand that Applebee's isn't s 5 star restaurant however professionalism is a must in any establishment. read more

ok so ive been here two times before so i came back today... it was bad from the start first it took 20 mins for the bar tender to even say hi (the location wasn't busy) then he took our drink orders and disappeared for another 10min till i seen him walking by and told him we wanted to order food then had us wait cuz he was going to make our drinks , it took about 25 min for the food to come and everything was cold . even better they burned the taco shells .. i font understand why the manger snd all the wokers just stood around talking most of the time ... and im allergic to oranges and the bar tender put it in my drink any way (he say i thought you ment don't put orange juice and an orange in it ) it was a sangria pitcher i didn't see it till after i drank a cup of it !!!!!!!never coming back again read more

Applebee's Grill + Bar - American Near Me - Bronx, New York

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I have been a regular guest here at Applebees and finding that lately service has been horrible. I had to ask for my appetizers more once. Finally when I stated why are others getting there orders before us and I, spoke up I, received my appetizers. At that point i was not happy.. I, also and waited over 15 mins for a refill on my drink. I felt very I'm welcome.. read more

I came here a couple days ago and I was not satisfied with my visit first there was many tables that were clean and I sat and waited for 30 minutes then when I sat down the rag they used smelled like wet dog and then made the table smell like that the whole time then I ordered an appetizer and their was a hair in it this was the first and the last time I will be coming here ! read more

I have had a few bad experiences recently with Applebee's. When I walked in I said that if this location is as terrible as the last few I have been I would never step foot in another Applebee's again. Great service, clean taps, excellent happy hour... I will be back :) read more

I have been to this Applebee's before. I'm wait 15 min for someone to ask me if I need something to drink or I wanted to order something? Well at this point I should just walk out! I don't thinking give them a chance. Well I placed my order. Got my dinner before my appetizer! I guess better then the last time. I got both at the same time. Maybe come for a beer that's about it. read more

11/24/2017 Went here for drinks and appetizers, drinks and service was not bad, the BAD part was when the food came so did a roach!!! The manager came over and apologized saying this was because of the pet store next door. If they know about this problem they should try and address it !!! read more

My family and I stopped by this establishment for my dads birthday lunch. The hostess was polite, server awesome and the manager kept checking to make sure we were okay the entire time we were there. Our food and drinks came out in a timely manner and everyone was happy. This is a completely different experience from the one I had at the Applebees in New Roc City. I will definitely come back here as it is clean and the people most of all were polite....something I haven't seen much of since coming to NY:) read more

I went there today and the service was great. Love how the manager ask if we were ok with a smile. Atmosphere was extremely nice.

This place is complete trash I live in the area and I have come here numerous times and I must say every time I come it's just complete garbage I go in and get seated pretty fast but that's pretty much the only good thing about this place, and the waitress/waiters or ok, but then the drinks are trash, the food is complete trash, and don't even get me started on the wait time for the food. On top of that the employees that work there seem like they don't even care about their jobs or good service. It's like they just go in, read a script and collect and check and go home. One time I went in and I order some food and some drinks. My bill comes out to $125 dollars and I'm looking around surprised cause I wasn't sure what I order that was so much. Come to find out that the waiter I had forgot to close out the bill to his other table so it was all added together in my bill. Yea nice try buddy. One of my last bad experience was that I went in and sat at the bar, waited 20 mins for a bartender to serve me, there was 2 employees a couple of feet away from me just chatting away about who had more Instagram like, and completely ignored me. So I politely got up and walked out. On my way out I told the hostess they took too long to serve me In conclusion this place HORIBBLE, all in caps and complete trash. read more

ONE WORD: HORRIBLE!!! I have had food here three times and the first was ok the second the server had her hair n my food and last time I did take out smh for what they don't care what they give you when you order take out! The food will be sloppy and old smh ughh no good! read more

I went to Applebees with my wife last Saturday at 12pm on August 24th. From the moment we sat down I knew we should have exited the place. Before I start talking about the recent experience we had, I want to say that up until a year ago the Applebees in Throggs Neck was clean and the service was good. Well things sure have changed. I should have realized that the place at 12pm on a Saturday should have been at least 1/3 occupied. At the time only two other customers were in it. Sitting down I noted the table was extremely sticky. A total turn off. I kindly asked our waitress if she could wipe the table down. Her response was all the tables are like that and she couldn't do anything about it. Ok I said to myself. I didn't want to upset my wife so I tried to make the best of it. Going through the menu, I was happy to see that they had Sam Adam's Oktoberfest clearly featured. I requested that. She then asked if we were ready to order. I asked for a steak sandwich which the waitress abruptly asked me where I saw that on the menu. I politely answered that I took that as a giving. I then requested the Bourbon steak and a hero roll to make a sandwich myself. She replied that we cannot do that, I said ok, give me the bourbon steak with Fries. She said she couldn't do that and I would only get red potatoes. I then said, just give me a cheeseburger and fries. At this point it was about the cold Oktoberfest beer I was waiting on. She came back to the table and said they don't have Sam Adams Oktoberfest and only some Summer ale that I don't like. I then said to my wife lets go. I will never return to Applebees again. So sad what happened to this place. read more

POOR...I had a worst experience at this store. The waitress was so unprofessional. She took s long time to take our orders. Our drinks sat at the bar for at least 10 minutes, that I asked the manager that was walking by if he could ask someone to bring them over. He ended up bringing them himself. The food can out cold. Finally, when it was time for us to pay our bill the waitress list my debit card. Never came over to tell us what was happening and we sat and waited for 30 plus minutes. Card never was returned to me. The manager was very useless and did not take action like a manager should. They were Ll looking for my card and didn't even let me know what was taking so long. The funny thing is that the waitress looked overwhelmed with only 2 tables and one of them was mine a party of 2. Very incompetent. Will never go there again. read more

This Applebee's is terrible. We waited 45 minutes, my child's food was cold and they served three out of four of us. Don't come here.

This is one of the worst restaurants I've ever been to, which is sad to say since it's the local Applebee's in Throggs Neck. Wouldn't recommend it to anyone after receiving forks and knifes that were clearly uncleaned, they still had residue from the people who used them before us. The plate that had my appetizer on it was also poorly cleaned and I had old dried food on it from whatever it had on it previously. Not only were the utensils, plates and cups dirty but my daughter also found hair cooked within her food and my food was poorly cooked. This is the 3rd times we go to this Applebee's and it will be the last! Zero stars!! read more

Today is Veterans Day. I went to this establishment with my parents this afternoon. The wonderful treatment of our veterans is very much appreciated by my family and neighbors. The food was great as well as the service. Never Forget and Thank everyone for their service. read more

Maybe because this Applebee's is fairly new they are trying to iron out the kinks... The staff is pretty un organized and unsure of what they should be doing... My table ordered 4 Long Island ice teas which were not made correctly the manager had to bring shots of the missing ingredients... The food didn't all come out at the same time 2 guest at my table waited over 10 mins for their plates while the rest of the tables food was delivered the mistakes were noticeable and I hope as time goes on they can correct their service issues... read more

The food is average Applebees...but the customer service is terrible. They are slow slow slow. It wasn't even crowded. Dont waste your time.

I took a seat at the bar. It took the young lady 12 minutes to come over to me. Only two people at the bar at the time. I order a stella ...no stella...I order a Corona regular ...no corona regular . Smh. I then order a blue moon...no orange...smh again. She's busy talking to her coworkers. It took her over 20 minutes to come over and take my order. I ask her if then going to replace the empty keg of Stella. It took her 25 minutes to come over to me. Just to tell me no...so I order water... The place wasn't busy at the time. Last time I come to Apple bees...some of these servers forget to focus on the customers. read more

This place is the worst no water no menus waited 35 min for a drink -the waiter is preoccupied with settling checks . Table dirty this place is the worst read more

Went there on three separate occasions and it was bad every time - ( the good- the place is nice its new and still is in great shape- its convenient - has ample parking - great menu choices as any Applebee's - etc.) The most recent visit was a Sunday around 10pm- seated immediately place was fairly empty - which is why we couldn't understand the problems we had - the waitress was very nice and she did her best but we ordered ( wanted to do drinks first ? Wouldn't take appetizers) and it literally took 20-25 min for the appetizers to come out and the green beans came out with no sauce and were like rubber - yuck - we asked finally for sauce (took 5-8min for someone to even check on us) and they brought us like a thousand island sauce - not the wasabi that goes with green beans -sent back Offered to drop another batch but the moment passed and my taste for them was gone - The entrees were ok- but again another 20-25 minutes from appetizers (with a rather empty place) ! There were times where the servers, host/hostess and just everyone was off the floor- maybe in the kitchen?! Dunno - contemplated leaving - the manager came over wanted to make it up to us said he would give us business card for two free appetizers and never saw him again He was nice and the gesture was nice - but as we explained this wasn't the first time visiting this Applebee's and again never saw him again. I don't leave bad reviews and I didn't the first 2 times - but 3rd is a charm - Every time we have gone it's slow or lack luster service and takes forever to get food - maybe they will get better?! Maybe they are better at lunch times? Dunno but don't care to find out. . . read more