I am writing to express concerns about the service and management at this Applebee's location. This was my fourth unsatisfactory visit. Despite previous negative experiences, I continued to give the restaurant opportunities to improve. During each visit, I have experienced a consistent lack of attentiveness from staff and management. On several occasions while picking up curbside orders, I waited inside for extended periods as employees and managers passed by, acknowledging me only to say, "Someone will be with you shortly," without providing assistance. Most recently, I placed a takeout order that included a dessert with ice cream. I arrived promptly and saw my order on the pickup shelf. Because the sign instructed customers not to remove orders, I waited for assistance. Despite standing there for about ten minutes, multiple employees and a manager walked past, assuring me someone would help, but no one did. By the time I received my order, the ice cream had completely melted. As a Chef Manager in the food service industry, I understand the challenges of staffing and retention. However, basic guest acknowledgment, attentiveness, and follow-through are fundamental service expectations. The repeated lack of urgency and customer care at this location is disappointing and suggests a need for better training and stronger management oversight. I hope this feedback is taken seriously, as there are clear opportunities to improve customer service and the overall guest experience. Changes are needed to ensure customers feel valued and receive the service they expect. read more

Husband ordered a medium rare steak This mess is completely raw!!! Don't even look like you put it on the grill it's gooey bloody and looks so gross I don't live in Goldsboro area but I will not be getting supper from yall ever again for pick up ! read more

Applebee's Grill + Bar - Ask for a medium rare steak ' - American Near Me - Goldsboro, North Carolina

Went to applebees today I've had mixed experiences here in the past but Lindsey made our lunch ghe best today! Definitely ask for her if you're looking for great customer service. read more

Make sure you check your bill and account after leaving. We ordered to go and the next day got a notification from our bank that our charged amount was changed. They added themselves a tip without consent or my knowledge. Spoke to the manager and they refunded us the extra tip but who knows how many times this fraud has happened and gone unnoticed, if I didn't get the alert from my bank, I would have never even known. This Applebees won't be getting business from me and my family and I'll make sure to let the people on the base know as well. read more

They sat my girlfriend and I. Nobody checked on us for 20 minutes as we sat around, hungry, waiting for anyone to come and even offer us water. They were NOT busy. Servers walked past us multiple times in the section, there was only one other table in ours. Got up and left, on the way out the ladies at the hostess stand didnt even ask what's wrong, or why we left after not being served. That's how I knooooowww they were on some BS. LOL Will never come here ever again. Yall suuuuuucccckk. read more

Would not even give them a star they were not busy and failed to seat us.wanted us to wait until the next shift came in. Will never go there again. read more

I love the 3 cheese chicken penne always so great from here! The service was great even though they were busy, although the only bad thing I can say is it's a little dark inside brighter lights would help the Ambiance read more

The Ribs come out cold, also they do not participate in the 10% military discount. Service is poor at this location, do not recommend read more

This is the worst Applebee's I've ever been too. Management needs to be fired. How are they sitting families at tables with MOLD! AS IF COVID isn't already bad, they sit my family at a mold infested table. I do not recommend this place. read more

Applebee's Grill + Bar - Mold!!! This place needs to be closed down this is unacceptable! - American Near Me - Goldsboro, North Carolina

Food was cold, salad was wrong... just bad and live to far away to return to the store and too tired to deal with it

https://youtu.be/QQfDzfdEj9o My youtube video review: Saturday Night, May 21, 2022. I have been inside Applebee's in Goldsboro, NC at night before, and seen employees smoking dopw outside on the side. Waitresses working, wearing no uniform, under the table (I heard her tell her friend she wasn't employed there, but she just helped out on weekend nights, and got paid directly by the manager. I went in tonight and ordered a cheeseburger and fries and tea. Every time one of the waitresses looked at me, they did so rudely. That unemployed waitress was there, walking into the kitchen, and waiting on tables. I kept flagging my waitor down for a tea refill, but he'd just look at me and ignore me. I finally went up to the bar and asked where was my waiter was, I wanted a refill. Some big middle aged waitress came out and told me he was busy, that I needed to sit down up front and wait till he came out. The manager (I assume), dressed in gang street clothes, a big 300 pound, 6'3 black man, came out and told me I was making the waitresses uncomfortable when I looked at them. He ordered my outside to wait for my ride. I told him it was hot, and he replied, "I know it's hot, but you got to wait for your ride outside." read more

This was nasty there was a bug and hair in my food!!!!! so nasty and I mean beyond nasty I lost my appetite just a 1 star and service is really bad I ask for ranch and it took them 40 minutes to get me some ranch read more

Horrible, my food was cold before I left the establishment. Poor management! They need all the help read more

Applebee's Grill + Bar - Cold and nasty - American Near Me - Goldsboro, North Carolina

Delicious food! Five star service! Thank you Tomás and Trey for turning my day around. You welcomed me in as a solo diner and made me feel like family. This kind of customer service is top tier; you two are truly gifted at what you do! Thank you so much for such a refreshing and enjoyable dining experience! -Dominique read more

Place needs a face-lift badly. Looked like it was dirty walking through the front door. Food was OK but felt it was overpriced. I could have got a quesadilla at taco bell that would have been better and cheaper. Sorry I came in 25.00 not counting tip. I should have ate a local steak house..would have been twice as good including service. By the way ..hostess smile and greet people. Don't just have a dirty look and drop a menu without a word. Place blows big time. read more

I have reviewed several Applebee's locations this past year because I do travel quite a bit. I do find some of the other limited reviews of this location to be unfair. As I have stated in other reviews of most franchised restaurants, this place with never win any Michelin Stars......and they are not trying too. They serve an easy to prepare menu of decent food at very good price. There are no $30 steaks on the menu and does not have things that most American can not pronounce. As usual I ordered a sirloin steak, mashed potatoes and steamed broccoli. The steak was done properly, the potatoes were wonderful and the broccoli was well, broccoli. Although broccoli is good for you it disapates heat rapidly so it is almost always room temperature before you get half way into your steak. If you want hot broccoli, eat it all as soon as it comes to you. Do not blame the servers if it gets cold faster than you consume it. The servers can not change the physics of heat disapation. As for the complaint of still felt hungry when you left....order more food. They are not going to adjust portion size to each individual's expectation of portion size. I am 6'2" and 210. I have never even remotely thought about complaining about portion size. For desert I was asked to try new caramel bites. Not having a menu in front of me I said okay. When my exceptional bartender Crystal recommended them I said okay. When they arrived I instantly realized they were the pretzel bites I ordered in Sanford, NC the previous month. Difference is that this desert is completely different in all aspects....taste and presentation. Presentation was beautiful and inviting. And the taste was exceptional. This is my new desert at Applebee's and now knowing their standard I will not except anything less from another location. If this place was really as bad as what other reviewers wrote, I would not come back. But I actually know better. I have been coming to this location for years before I started Yelping and I thought that I should actually formulate a review for this place. Lastly I gave this location a review of 5 stars. By no means is this a 5 star restaurant but felt i had a responsibilty to rectify worthless low ratings that were completely unjustified. In reality, it is comparably a 4 star restaurant compared to others restaurants of its type. A four star rating here means that this restaurant does its job and does it well. If this style of food is not your taste and level of service meets your standards, then do not come here. But if you do after reading this and decide to leave negative comments or reviews then you really need to adjust you expectation level to a reality that is at what franchise America serves too. This place is Always packed for a reason! Nuff said. If you do not want decent food at a good price...stay home and complain you don't have anything to eat........ read more

Applebee's Grill + Bar - This is what to expect for new pretzel bites. When ordered if they look like the image from Sanford NC review, send them back! - American Near Me - Goldsboro, North Carolina

Have enjoyed outings with friends at Applebee's. The staff is very friendly. Service is great. Food is good.. great and varied menu. Just wish they'd list drink prices! read more

I ordered takeout from Applebee's , One 8 oz sirloin , and chicken broccoli Alfredo . The steak was rubbery , super over salted , and tasteless . As far as the chicken broccoli Alfredo , they didn't even bother putting alfredo sauce on it . What a bloody waste of time and money !! I mean, I don't expect high-end stake from a joint like this , but this was horrible ! Don't expect to see me back !! read more

My brother and I dined at this Applebee's last night. As weary travelers , we were in no rush and relaxed at the spacious large tables in the bar area. Our experience was fine. The waitress was working hard- she never stopped moving. However, she was clearly overwhelmed . Large groups kept rolling in as it was at least one high school graduation in the area. I counted four severs, one barkeep, one manager, and hypothesize one cook. The BBQ ribs were tender and sticky. The wing appetizers had a surprising kick. The vodka tonics were nothing special- did have to ask for lime in my second- but they were cold and refreshing. Reasonably priced and friendly service with classic American grill fare- Applebee's is a of course a go to dining option. This particular location does seem to be understaffed and the service was slow- although our young waitress was working hard and friendly- I still must deliver a three star verdict. read more

Applebee's Grill + Bar - The bees ribs! - American Near Me - Goldsboro, North Carolina

HELL NAW! Quesadilla burger not what you expect: false advertisement. Timing on food was not understanding since there was less than ten people in there and they just opened. Card reader went down so everything else slowed more. Went to rest room before departure and it was nasty as hell. This is only an hour open and there's no paper towels and piss all over the floor. If I would've came in there first then I wouldn't be telling this story cause we would be gone. Asked a staff member about the rest room and she said that wasn't her job to monitor the men's room. That's not what I asked you but just wanted to make it aware. Not going there anymore cause it's obvious there is no care for cleanliness. Avoid if possible and go to Sheetz for a better, hotter, cleaner and timely meal. read more

The place has a great music sound track, and a great sanitation rating. Also very economically friendly with the 2 for $23 deals. However , the steak was severely undercook and when sent back it was brought back looking the exact same, the grill was too hot. The bathrooms were clean but had a very big gap in the stall doors allowing no privacy. Waitress brought the wrong drink and had an airpod in her ear. The rest of the food was great, all appetizers, pasta, Cajun chicken. read more

Food was good. But I will say that I am confused as to why they are allowing a couple and their two little kids sit at the bar!!!!! These kids look like they are about four years old. Unbelievable!!! read more

If I could give negative stars I would!!! Came in for lunch, ordered a margarita and crispy chicken salad. The bartender/server had the damn audacity to put some slimy a$$ limes from the day before or longer in my drink. Whooosah! Server looked and acted like he just rolled out of bed after sleeping in his uniform and came straight to work to serve day old food. Chicken was cold asf, when it's usually cooked to order. Asked another server for flatware and she proceeded to tell me it be dirty sometimes, do you want plastic? read more

Welp I highly do not recommend the tenders on the 2 for $20 they're very rubbery! The chicken Alfredo was good though

Ordered chicken tenders and they're basically the size of my pinky. Should be called chicken nuggets instead. I should have gone to Wendy's for better tenders and would have been way cheaper! read more

Applebee's Grill + Bar - American Near Me - Goldsboro, North Carolina

Due to the Corona Virus, we ordered pickup. The service was excellent, food excellent, and we were quite pleased. We've eaten at lots of restaurants and would definitely patronize this restaurant again. We ordered the chicken & shrimp--it was cooked well and brought to us quickly. read more

I am a real fussbudget and I've traveled around the world and nobody gets my rare hamburgers like Applebee's in Goldsboro SC. The waitress/bartender knew what I was talking about and talked to her manager who came out and told me that he could do it because he understood what particular grill would be helpful for the rare burger/very very rare. It was excellent. My husband had a chicken dish it was fabulous as well. We are impressed with this particular Applebee's. Thank you. read more

Well I was staying at the Hampton in Goldsboro and the windchill was 12, so I just decided to call in to Applebees and get me something to go. Trying to be healthy so I go some steak black bean soup and the grilled chicken Caesar salad. Got my foo and everything was fine. I honestly don't care about food so I ain't gone be all critical of it. It's applebees. The soup was ok, not exactly what I was expecting, at least it had a little spice which I like. The salad was I guess subpar but I can't hate on it that much either. A lot of the pieces of lettuce were turning in color as if they were old, but still very edible. I'll go back next time I'm staying in Goldsboro just cuz I don't give a shit but whatever. read more

Applebee's Grill + Bar - the best thing about this picture is the crappy john grisham novel in the background - American Near Me - Goldsboro, North Carolina

Overpriced for average food. However the service is great :) would definitely visit again

Most blah meal I've had in a while. Asked for medium rare steak. It was rare. Loaded potatoes were not... As the bacon was "still cooking and she'd bring it out later"...she didn't. Asparagus was barely warm. Won't visit again. read more

Visiting family so this is the only place w can go to for drinks in Goldsboro. Its Applebee's so the food is just what you expect (regular and blah). The staff on the other hand is something else. Our waitress was so focused on another table (laughing, playing, and engaging) that she forgot to put some of our food in. The other table was loud and just all over the place. Come to find out, they were actual employees who were off (some in uniform). This place lacks professionalism beyond belief. I understand its one of the only places in Goldsboro but do better. read more

I'm not really an Applebee's fan and every time I make an attempt they always disappoint. We showed up to a 4 pm party 30 minutes late and still waiting 20 more just to get drinks. They had one waitress servicing 7 tables. Food wasn't bad. But seem that the regulars have made this spot complacent Updated after my 40 min wait Horrible service read more

I went here for the first time in a couple of years about a week ago, and was pleasantly surprised. In the past this place wouldn't have earned a single star, but it looks like new management has recently taken over. The menu is standard Applebee's fare, but tasted way better than I remembered. I guess it's not difficult to improve upon utter crap, and adding to this is the current "2 meals for $20" deal--cheap night out for a couple. Part of the reason for this improvement is the vast improvement in service--waiters/waitresses are much, much friendlier and able without being overbearing. Other than that, all "Neighborhood Grill and Bar" standards apply: beer is cold, small plasma screens are mounted, cute hostess, fairly clean bathrooms, etc. I'm not expecting an exquisite dining experience when I go here. In fact, I've always considered the chain somewhere between Shoney's and Chile's. The Goldsboro Applebee's, of all locations, definitely improved my perspective. Applebee's: the new Bennigan's? read more

While dining at this restaurant I watched several of the employees children go in and out of the kitchen which I know to be a health code violation then the guy at the bar kept cussing and carrying on it was just an all around bad experience read more

Worst applebee's I have ever been to ....2 cold cups of coffee my daughter's noodles were cold then microwaved then they were so tough she couldn't eat them.... Manager came by and never apologized just said let me talk to the waitress read more

I concur with the negative reviews. The Applebee's corporate office needs to shut this place down and clean house with ALL NEW PERSONNEL. Some customer service training needs to be emphasized so everyone who comes here has a positive experience. This is not your typical Applebee's experience. read more

So staying at the Hampton and this location is in front of hotel. Service was great, staff was very good. Food was good. Steak was tuff, not a good cut of meat. Was a little disappointed because it was their signature dish. Was hoping for a better steak but overall it was good. My only other issue is that have a U shaped bar with one TV at the end. And it a long U. There are other TVs but the bar one is a long ways away! read more

Food is average at best. The bigger issue is the arguing and fighting between staff members at times that requires police attention. Some of the staff need to get out of restaurant business. read more

This place needs to close! It was bad 20 years ago when I worked there and now it's horrible! Maybe thy could bring an actual restaurant here like,... I don't know. Anything with decent food and service! read more

And yet there was more. For in this crisp time when autumn begins to fade the chef brines chicken in habanero and even at habanero powder to the crust. But the heat is restrained. You experience the fruity, delicious flavour of this without any spicy pain. I don't need any more pain. Hell, does anyone? It's one of a few larger dishes available for actual ordering off a short, printed menu. In finality, I would say that my experience at Applebee's was sublime and my treatment near that of a gladiator most decorated. But the street parking wasn't that great. 2 1/2 Stars read more