This was the worst expierence. We went in and the place was slow. Almost all the tables were dirty and after of being there they were still dirty. Our waitress started out pleasant. We waited almost 37 min for our food and got it and it was cold and I mean COLD. When I told the waitress she got real negative. After this she never said a word to us. The manager came and was very apoligetic. He comped our meal which was kind of him. Would I recommend this place? Never! I would recommend going elsewhere. read more

I find their food over seasoned for the most part. The service was dreadful our last visit. (And I mean LAST). I heard the server's life story. The manager was unconcerned with our disputed bill, so this was the end. Much better eateries within the same driving distance. Local owned and not serving colostomy bag food. read more

Took over an hour to get our food, which was cold and below even applebees standard. They also completely forgot an order of fries for our table. read more

I've been going to this Applebee's for about 20 years now and that must speak for itself. The food is as good as any other of their restaurants and I've been to them all over. The service is very good and of course the atmosphere is pretty much the same. Have no idea what could be on other's minds to give them such a low grade. We go there about 4 times a year as we live 30 miles away but we love them. Best ribs anywhere in our opinion. Fabulous Perfect Margarita and outside of these things I've never had anything on the menu I wasn't happy with. In all of my years of going to Applebees and that's actually 32 years starting in Knoxville, TN, I've only had one incident which wasn't an A. That's pretty damn good. read more

Waited 36 minutes after our pickup time just to get the wrong order. I recommend thinking twice about doing carside to go at this location.

This was terrible - go somewhere else! My husband and I went here today for our anniversary lunch. My husband order a chicken and potato skillet. The chicken was over cooked and dry and the potatoes we under cooked. I order the walnut glazed salmon with a side salad and garlic mashed potatoes. My salmon came out with no glaze and drenched in salt - it was so terrible I couldn't get past two bites. My garlic potatoes were semi mashed and had no garlic. Not to mention my side salad I ordered with no tomatoes, came with chopped tomatoes in it. Needless to say, we paid $40 for over cooked chicken and a side of potatoes. The waitress asked if she could get me a to go box and when I told her why I didn't eat it she said she was sorry and just took my plate away. She didn't even off to comp my meal. We will NOT be coming back. Such a disappointment. read more

Never had a bad thing to say about this place. The food is good and filling, but the last time I ate there the order was wrong and the waiter didn't seem to be all there. Other than that it was good. read more

Upon arriving we had 3 different waitresses and one person did not get their food until about 15 minutes after the rest finished their meals due to new chefs. One friend found a noodle in their chicken wings. Another found fingerprints all over his plate. About half an hour later all 9 of us had to stop at a nearby walmart to rush to the bathroom to relieve ourselves of massive stomach pain. read more

Service was decent. Food was cold & unappetizing. Noodles were very undercooked. The house salad was sloppily thrown on a plate and was missing several toppings. Our bill was also screwed up. Sad to see this place go downhill. Simple things would improve this place very much. Will not spend money here again seeing that every time I come, I am disappointed. read more

This place "SUCKS!" My vegetables were under cooked! It was so hot inside I was sweating!

Applebees used to be one of my favorite places to eat. But the service and quality of the food has gone downhill. The chicken was dry and our fries were cold and we had to grab anyone walking by just to get drinks or barbecue sauce. Then to top it off our waitress couldn't even get anyone to help her sing happy birthday. What a shame. We will be celebrating elsewhere for now on that's for sure. read more

We came to eat together and ate seperate due to medium steak being well done and dry-sent back-got another that was better but no seasonings-drinks went dry-and manager didn't check in until we were getting up to leave and she was in a rush-go to a steak house if u wanna steak-appetizer was good-and four cheese Mac and cheese was good-will choose another restaurant in the future for us read more

Friendly staff, affordable food and a nice atmosphere. Applebee's isn't trying to change the wheel, they are just good at what they do which is provide value. Good place to take the family. read more

I brung my twin daughters to apple bees for their birthday and they were amazing. our apps were delish and hot we didnt wait for anything. the ice waters were delish and refreshing. the girls birthday dessert was the bomb and they loved it when they sang HAPPY BIRTHDAY to them. thank you apple bees! i would highly recomend this apple bees to every one. very friendly and clean and fast. read more

Worst Applebee's ever. Ordered steak medium rare came back well done. Other food was barely warm. Replacement steak arrived when we were ready to leave. No apologies. No compensation. I had a bad experience here once before and decided to see if it improved. It didn't. read more

If I could give this restaurant a 0, I would. Service was terrible, I never got my drink, and the staff complained about my party being "too needy". The only help we had was from Amber our main waitress. read more

I frequently come to this restaurant and I always have good service, but on prom night I went and it was the worst service ever! My bill was not that much and I paid with a large bill amount and I waited over an hour for my change. The waiter acted like he didn't owe me change but yet it was almost $20! Worst service I ever experienced! read more

What the heck? I ordered the Thai shrimp salad this past Friday night. The shrimp and fried noodles came on a sparse handful of lettuce. When I complained I was told that because it's a weight watchers entree it's automatically a half portion. I didn't see that disclosed on the menu. Furthermore, lettuce wouldn't add to WW points anyway! Finally I was brought some more lettuce. I don't remember seeing any almonds. I suspect this Applebee's is deliberately stingy to save money. I won't be going back! read more

My wife and I always get good service here, and did tonight also....thank you Jamie. The issue for the lower review is they took fajitas off the menu. Really, this is one of the only menu items my wife gets because she enjoys them ao much. Bad decision guys. This has been a menu staple for as long as I can remember. Guess we're going to find a new spot. Too bad, really liked the service there. read more

Went there for dinner last night. Our order came out wrong, and COLD! When they fixed the order it was still COLD! Waitress was very unattentive, she didn't really seem like she even cared, she even tried over charging us and when I told her she did over charge us she looked at us like a deer in headlights! That's not a good way to make extra money!! Then we had to ask a different waitress for a bag for our boxes! Also, the music was up so high we had to yell at each other to have conversation! Worst Applebee's EVER! That is sad to say because Applebees is our favorite, but we sure WON'T go back to that one!!!! read more

I was very disappointed during our stop on Sunday 4-2-17 at around 2:30 pm. The Place did not seem that busy when we arrived. I had a party of 4 total. We were sitting in the bar area, with just a couple of folks sitting at the bar when we arrived. Our bartender started us off by stating how busy she was and that we would need to be patient with her while we waited. Fine I can wait I thought to myself no big deal. We finally got our drink order taken, again we waited. Finally got the drinks, she left again coming back a while later. We placed our late lunch order. People had since arrived in the bar area. We had another drink while we waited, and waited. Other tables which arrived much after us had their munchies arriving no problem. Our bartender looked up at us and said they didn't bring out your order yet? I could tell she was scrambling at that time to enter the order that she had forgotten to put in the computer. I stood up and walked over to her asking her to tell me the truth did she forget our order? She looked up and said yes. I told her to just cash us out and to forget about it.. She did do this and gave a free drink off of my bill. Nothing to the other couple that was with us.. SO we left and went to the lumber jack just across the parking lot from them and had a wonderful meal. I will not EVER BE BACK to Apple Bee's in WEST BRANCH MI. read more

My sister and I came in for dinner around 7:00, so it wasn't super busy at that time. However for some reason it took 15 minutes for somebody to take our drink order and then our waitress, Mariah, didn't seem to understand that we were ordering food. She said to us "Oh, you wanted to order?" As we both had menus in front of us. I ordered a salad to start my meal, and had to ask three different employees for a set of silverware. I didn't get it until I got my dinner. The food was delicious though, my steak was cooked and seasoned perfectly (Which is why this isn't a one star review). However we never saw our waitress after our food was delivered. We both wanted desert and so we ordered on the tablet thinking somebody else would bring it out if our waitress had actually vanished. Nobody did and we waited another 15 minutes for those to be brought. Our waitress brought them out and said to us "sorry, I was waiting on the ice cream". This was the only time she apologized for the wait and it was also a lie. The whole desert was melted, so we could tell it had been sitting out for a while. Overall bad experience and we won't be back. I do not recommend dining here AT ALL. read more

I've never really had a problem with this Applebee's before this experience but this experience was the WORST I've ever encountered. The staff was rude from the get go, our waitress was not on her a game, half our table waited over an hour to get food( split our group up even after calling in advance to give them a heads up we had a large group coming n we were told they'd put tables together...yeah, no they wouldn't ), my father walked out because of the poor service and our wait time. When the manager was approached he told my brother he n his staff had done nothing wrong and that he was done entertaining my brother...not exactly manager material. My son sat there on his b day n watched a few other people get sang to n what did he get??? NOTHING! We were putting our coats on n the waitress finally said "did u want us to sing to him now?" Thank you Applebee's for ruining my sons birthday, u were his favorite place to eat but we will never be back n I will make sure I tell everyone I know about our experience. read more