After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

Following a shoulder replacement surgery, I researched several facilities for skilled Nursing Care…read more Congregational Home came up with the highest ratings by far for care and comfort. Turned out to be true. I was there for two 10 day stays. The PT, OT, general care, food, and room comfort was as good as it could be. Response time from the help button was seconds and minutes, not the horror stories I hear about other nursing homes. I would not even consider another location for future needs for myself, family, or friends.

Newer facility with well designed roomy common areas. Staff seems well trained. Excellent…read moreentertainment and activities schedule. The grounds are pleasant, the landscaping is impeccable.

My 95 year old mom's last 10 days at VITAS Inpatient Hospice Care at Ruth House in West Allis were…read morethe best they could have possibly been. Attentive nurses, aids and doctors, a homey setting, compassionate care and excellent communication. I wouldn't have wanted her anywhere else.

Vitas Healthcare staff were the best. They went above and beyond caring for my husband during his…read morebattle with ALS. They guided us through every phase of the disease and were there til the very end. I will be forever grateful to the love, compassion and support you gave us. You were the best decision I made for my husband's care. God bless you all. The office staff also also were very responsive to all my supply request. We had everything we needed for his care. I will recommend you to everyone I meet. Thank you

Our family's experience with Brookdale Brookfield Woelfel Road over the course of nearly four…read moremonths (summer-fall 2025) was mixed. While there were some positive aspects, significant concerns about staffing, communication, and quality of care ultimately led us to move our mother-in-law to another facility. On the positive side, the food was very good. Residents were offered choices and could eat in a restaurant-style setting, which she genuinely enjoyed. Additionally, some staff members were exceptionally kind and went above and beyond in their care. However, there were consistent issues that impacted her well-being. Planned activities were frequently canceled due to staffing shortages. Because she is not mobile and requires assistance to attend activities, she often depended on staff to inform and help her participate. Without regular family advocacy, she was not consistently included. About a month into her stay, she was moved from a shared dining table with other residents to sitting alone--this occurred on her birthday. Given that she was adjusting to a major life transition and grieving the recent loss of her husband, this change was especially difficult. During her stay she was not consistently being taken to meals and lost a lot of weight in a short amount of time. We also observed concerns with staff presence and responsiveness. At times, staff appeared disengaged, sitting on phones or eating in common areas, making it unclear whether they were on break. Staffing levels seemed particularly limited during evenings and weekends. More concerning were issues related to personal care. During her stay, she lost 10 pounds and experienced multiple UTIs. There were several occasions when my husband arrived in the morning to find her still in the previous day's clothes, in wet incontinence garments, and with soiled bedding. While staff sometimes stated she had "refused" care, we were not confident that consistent or sufficient efforts were made. The call button system was also problematic. It required residents to hold the button down for an extended period before activation, and response times were often delayed. Some staff members were unfamiliar with how to properly reset the system so my husband had to show them how to use it. Although we requested the simple old style call button, we were told none were available, despite observing newer residents being given the old style buttons. We also encountered issues with missing personal belongings. A gold chain was replaced with a non-gold one, and a new TV remote went missing. Additionally, our mother-in-law reported that a staff member asked her to write them a personal check, which we immediately reported. Another resident nearby also reported missing cash. As her condition declined due to UTIs, she required the use of a Sara Stedy transfer device. We had to purchase this equipment ourselves and train staff on how to use it, as they had not received prior training. Eventually, we were advised to move her to memory care for more support, but instead we chose to relocate her to another facility. Since moving, her condition has improved significantly. She has regained strength, is walking short distances, maintaining her weight, bathing regularly, and is consistently dressed and cared for. While there were some compassionate individuals on staff at Brookdale, our overall experience did not meet expectations for the level of care being provided, especially since we were paying for the highest level of care. In speaking with long-term residents, we also heard concerns that the quality of care has declined over time.

I have a loved one that has Parkinson's and Dementia so I has faced last September 2020 with…read morefinding a facility to meet his care needs. I chose Brookdale Senior Living/Capital Drive - Brookfield for his long term assisted living care. I was impressed with the intimacy of the facility because they only has 24 residents and they specialize in Dementia Care. Their staff is caring, attentive and they get to know each persons individual needs. They know my voice when I call and they are respectful to both his needs and mine as his caregiver - Are they perfect NO - Do they make every effort to take care of any situation and communicate - YES - If I had to do it all over again I would still pick Brookdale - Their Staff is the BEST

The food is very good and some staff are very friendly and go above and beyond. My mother in law…read morewas there from the summer of 2025 and left before Christmas 2025 because she was paying the highest level of care but not receiving care. My husband would visit daily. She was not getting her weekly showers and received frequent UTI's. She was not changed when wet and her sheets were soiled. She wore a gold cross necklace and her gold chain was replaced with a cheap chain. She lost 10 pounds in 3 months not always taken to the dining room. There were activities planned but they did not always happen because there was no staff available. PT's were not consistent and she was not making progress with walking. It was not uncommon to see employees sitting on their phones throughout the building. Not sure if they were on their breaks or not. Several residents said that things were better last year. We left Brookdale in Brookfield off Bluemound Road and took my mother in law to a different facility. At the new facility, she has always been dressed with her earrings on and eats in the dining room. At the new facility she is getting her baths and is able to walk the length of the PT room now. She eats in the dining room and participated in social activities daily.

This newly expanded retirement home/assisted living complex is clean, pleasant, and generally well…read morestaffed. Judging by just one visit, it seemed a little disorganized, but they are pretty new. Nice friendly group of residents, the kitchen dining area is very pleasant. The grounds still need landscaping (the expansion is very new), and the parking area is just barely adequate in size.

My mother in law was here for 5 years. Three years at the attached assisted living facility and 2…read moreyears in the nursing home. She had nothing but the best care possible from both facilities. They would call us if they had the slightest concern and we greatly appreciated that. The staff was very compassionate and caring every step of the way. We highly recommend it.

St. Anne's is operated by the Sisters of the Divine Savior order and as such is still run in a very…read moretraditional Catholic manner, very unlike the profitable corporate capitalist cancer that has usurped the American healthcare system. I'm not Catholic, I'm giving you a sociological observation, the staff and administrators here exude sincere compassion driven by their faith. I do volunteer entertainment work so any assisted living-skilled nursing facility I review is going to be good at scheduling social activity and cultural stimulation for patients and residents, but St. Anne's seems extra special in this department. The outside isn't so attractive but the insides are clean and comfortable, the chapel is lovely and there are many friendly gathering rooms. Family and friends seem quite welcome but the most remarkable thing about this place is that the food is good, though they did foist some decaffeinated coffee on me.