In May 2020, I purchased a Refrigerator, that still needs the Ice Maker repaired. July 17, 2020 I purchased a stove. It came damaged by the control panel. Sent it back, and still waiting for a stove. Was told not until Mid -August, maybe. read more

I have bought multiple appliances here over the years and have been very pleased so far. I've had different salespeople that helped me each time and Matt earlier today helped with a new washing machine- all have been very helpful and pleasant. The prices easily beat Home Depot and Lowes. I've also been happy with the delivery folks as well! read more

i was in need of installation on 7 items I purchased. I paid for this up front and now they are not helping me install They lied to make a sale. do not do any business with them ! RUN read more

The worst company I have ever dealt with. They didn't install appliances properly. Didnt install brace so range wouldn't fall over. Stole parts and accessories. When you go to their cigorette filled show room they have bad attitudes and play games with you. This is a horrible company. read more

They jut get the money and never ship the item. They pretend they the item but that's a lie to trick you. I purchased a table from them supposed to come Nov 5, got email gonna get Nov 17, then, 21 then order canceled. My advise; Go get from store or Amazon for more but never deal with them. read more

Look elsewhere if you need customer service.... I was looking to replace my entire kitchen suite with high end appliances plus buy a spare refrigerator/freezer for my garage. I live in Arlington and some of the local appliance stores and the big box stores didn't have the greatest reviews in terms of delivery. Appliance Connection in Woodbridge was rated pretty highly so I called to see if they could assist with such a major purchase without going into the store since it was difficult for me to get there (not to mention Covid). The sales person said they do that all the time for customers in my area and DC and would be happy to help. She asked that I send her information about what I'm looking for, dimensions, ect which I did. The first email exchange was great, but after that I felt like I had to jump through hoops to get assistance. Like send multiple emails and if no response after a week, call. I basically had to to beg to get assistance. While I was able to measure the spaces for all the appliances and even sent my current appliance dimensions (which I had from the manufactures' product manuals), the sales person recommended I have her delivery team come out and measure since there's a tight turn on the stairs between the first and second floor. I agreed and thought the $85 fee was worth it considering the hassle of a refrigerator not fitting up the stairs on delivery day. A few days later the delivery team came to measure and refused to measure the stairwell or even the front door clearance. They said they only measure the space where the appliances fit. I said I already had that and I purposely set up this appointment since the turns were the questionable part of delivery. They didn't measure the clearance of my kitchen island, the path the appliances had to go to get to the kitchen ect. The entire "appointment" took 90 seconds. They wrote down the measurements, and said they needed to give them to the salesperson. Basically I felt like a fool and I just wasted my time and money. But I thought at least the salesperson would know I'm serious about purchasing since I paid for the "measurement appointment." Well I was wrong. She did email a few days later to say I could only get the same size refrigerator that I currently have and to send her a list of items I'm interested in. Before the measurement appointment I said I wanted a French door style refrigerator from three specific brands and emailed 10 serial numbers with web links of items I was interested in. Due to Covid shortages and back orders, my choices were unavailable which I understand and do not fault Appliance Connection. I don't generally need a ton of handholding since I tend to do research before I purchase major items, however in this case I expected some level of assistance and customer service. I would think it would be the sales person's job to recommend some options especially considering the supply issue. I responded back immediately requesting that she send me some options that are available to order based on my preferences provided before the measurement appointment. That was over a month ago and I haven't heard anything since. A customer shouldn't have to work this hard to get assistance before the sale and I can only imagine if I had an issue during/after delivery, after they took thousands of dollars, customer service would be nonexistent. Generally companies work hard and are helpful before a sales transaction, and it's only after they have your money are you ignored. The whole experience left a really bad taste in my mouth. While I'm not happy about wasting the time and money for the measurement appointment, I'm thankful I was only out a few minutes of my time and $85 compared to what a nightmare it could've been if I had an issue with the appliances. Not only did Appliance Connection lose a big sale on my behalf, I have several friends in the midst of kitchen remodels that are also shopping for appliances and friends who work in real estate so it's too bad this wasn't a more positive experience. read more

I was starting an entire remodel of my kitchen and I was overwhelmed at all I needed to do. Elijah H. did the BEST job at helping me and calming my nerves. He sold me the most beautiful and functional appliances that I could ask for. I was a little worried about changing to an induction range , but Elijah promised I would love it...and I do! I love the way everything looks in my kitchen and was so happy to have Elijah's help. I 100% recommend that you go in and talk to him! read more

Lived in NoVa for a while... always passed by this place thinking it was a contractors store. Well a few years later while I'm looking for a inexpensive washer/dryer set we were driving east on Prince William PKWY and see the trucks on the side of the road so we made a detour to the store. Came in a gentleman came up to us and asked us if we needed anything and we told him what we were looking for. Assisted us with finding where the price point and quality met. Arranged payment at the desk and it was easy going from there. Received a call about two days before delivery to confirm delivery to my Fredericksburg address. *Day of delivery- The driver called to let me know he was about 20-30 minutes away. When they arrived, they were swift, professional and knowledgeable. They put my machines through the tests they had to perform to ensure quality and then proceeded to ask if there was anything else they could assist me with. Even to haul away any machine even though there weren't any machines. (Instead of assuming, great job) I signed my paperwork and they said have a nice rest of your day and left. Very respectful gentlemen. My machines are working great! read more

**This review is for the person I spoke to over the phone from this retail store.** I never write reviews - but, I cannot not write one for what happened this past week. I had a terrible customer service experience over the phone with a representative from Appliance Connection. In fact, it was one of the worst experiences. I spoke to a gentleman by the name of Yuri. He was absolutely belligerent, not willing to help, super sarcastic and very rude (i.e. constantly cutting me off). It's people like him who give companies a bad reputation; such a shame. read more

My husband and I ordered all appliances (refrigerator, gas range, dish washer , microwave ) from Appliance Connection in September. The salesperson told me everything was in in November. I told her we had to delay our kitchen renovation in January and asked her to hold my appliances until then. She said sure "no problem ". I talked to her again in December to touch base and told her the Renovation would start in January 8 th. Great ! Every thing was still good. Then this week , - Jan 4th , I called to confirm the delivery and another salesman told me that Everything was in except my Kitchen Aid 33" refrigerator . It was NEVER IN and that this model would not be available until at least April and that due to the backlog it could be months longer. At that point in time , there were very very few 33" frig available even in any other brands. I almost had a stroke. How can that be! They told me repeatedly that all of my appliances were in . I had no choice but stuck with only two models to choose from (Maytag and whirlpool). I ended up had to switch to an inferior refrigerator - no French door , just regular bottom freezer. I m very disappointed and very mad and suspected that either they gave my refrigerator to another customer or there was a backordered and NEVER informed us early enough so that we had time to switch and had more models to select from. This is very bad customer service and the salesperson who took our order of $7000 worth of appliances never apologized. She only said she could not explain what happened. Don't do this to another customer, Appliance Connection! Follow up with your customers and be honest when mistakes happen! My advice is if you buy appliances from them , don't hesitate to pester them to check on the availability/ delivery status and make sure that they actually check the order! read more

I bought an $1,800 dishwasher on 3/19/21. They broke it when they installed it and it literally NEVER worked. We fought and fought and fought and finally got a refund on 10/26/21. They sent people out several times (weeks apart as they were "busy") and could never get it working and then had the nerve to claim it was too late to get a refund! Then they promised me a refund on BBB and STILL didn't give it to me for 2 more months. These people are scammers of the worst kind. Do not buy anything from them! read more

Do not buy from this place. I purchased a Miele washer and dryer and upon delivery the dryer was broken and did not work out of the box. Customer service is atrocious and refused to assist me on this matter. A simple request to deliver another dryer that worked and for them to take the broken dryer back was completely dismissed. Instead I was forced to coordinate "repairs" to be done on an appliance that I never used. I asked to speak with a manager on 3 occasions and never received a phone call. I was sent a return form via email and was told if i wanted something done about this matter I would need to pay out of pocket and coordinate the return of this appliance on my own. If anything were to go wrong with your order you will not be appropriately helped. This was a total nightmare and a waste of my time and money. If you chose this place to buy from you better pray nothing goes wrong with your order. The deals aren't worth the headache if you need assistance. read more

Been purchasing appliances from them since 2004. Great store and service. Highly recommended, especially Charlotte - she went above and beyond in getting us our new washer and dryer delivered - top notch!! read more

During remodel of 2 high end homes, both over $3M each, I purchased roughly $100,000 in appliances with appliance connection. Strongly recommend NOT using them. Their customer service, shipping, and tracking of shipping is 3rd worldish. 1st Viking double oven came damaged. It took months for initial delivery, then had to pay for 2nd oven (another $9,000 on top of 1st $9,000) or would have had to wait months to return original oven and wait for replacement another 2-3 months. On 2nd larger purchase (tracking of shipment, abysmal....again), upon "delivery", delivery person didn't knock on door to notify presence, then left. Their customer service said, they'll try again next day...14 days later (multiple calls, hours on hold, emails) still no delivery when +$60,000 in appliances at trucking warehouse 20 miles from my home. Deeply, deeply disturbing lack of customer service. I will never use them again and advise others to use their local brick and mortar stores for appliances. read more

The absolute WORST customer service EVER! I ordered my washer and dryer in August..was not delivered for over a month and the dryer is defective! I was told another dryer would be sent however weeks later the dryer had not been replaced as had been promised! They will not give any time frame for replacement! And when I asked to speak to a supervisor or owner I was told NO!! WORST SERVICE EVER! Don't make the same mistake! Use AJ Madison! read more

Purchased a complete kitchen bundle last November. The refrigerator was damaged so I was offered a 10 warranty, the fridge had a dent in the back. I was never told that I had to register the appliances, I was told a year later that an email was sent to me, never got it, I wasn't looking for it because I wasn't told about it, apparently it went to span. Of course a little over a year, two of my appliance are not working. When I called to find out about repair was told sorry to late. They were not helpful at all, and very rude on the phone with me. Paid over $10,000 for appliance that break 13 months after purchased is unacceptable. DON'T BUY FROM THIS PLACE read more

Kudos to the Appliance Connection team starting with Charlotte Jordan and Armando's install team. We purchased fridge, stove top, dishwasher and double wall oven. Researched over a year went to Best Buy, Lowes, Home Depot and Bray and Scarf. We found AP to have better prices and customer service. The box stores outsource their installers and this sometimes create communication issues. The scheduling was easy and they were very accommodating. The process had some minor hiccups but AP made it right. Do give them a look before your next purchase. read more

I'm glad I read the responses of these reviews on Appliance Connection. Someone could have made up a bad review easily but this owner Andrea N. just confirmed they were true by her own doing! Whenever there is a bad review the owner Andrea N. responds with "I'm sorry but your leaving a review with the wrong company, we are a brick and mortar company and not a appliance store". The same exact owner Andrea N. with the same photo of herself responds to all the good reviews for the same company Appliance Connection saying "thank you, I'm happy to hear you had a great experience". AND the customer would have a photo on the review of some type of appliance or the review will specify they are talking about a type of appliance. What happened with the Brick and Mortar Company excuse? Here I was looking at the Fivestar 36 inch natural gas range for almost $6,000. read more

Ordered dishwasher Jan 3. Was scheduled for delivery Jan 14. That was canceled resceduled for Jan 15. Canceled rescheduled for Jan 17. Canceled rescheduled for Jan 18 Very poor customer service. Stay away! read more

I really don't know what people are talking here about follow through? I have to call and email this company several times in order to get, at least, an ETA on my order. However, I have to say Gary was wonderful and helpful when it came to assisting with the issue. My biggest disappointment is that ordered a light retro fridge and received a white one instead now I am stuck with a white fridge. It took a month to get this item ordered and when it arrived it was the wrong color. Horrible experience to say the least. read more

We purchased a fridge from this company several months ago. The fridge doors were uneven, a result of unevenly placed hinge holes. Their customer service department was slow to respond and unhelpful. They sent a technician who could not straighten the door, and the company was unwilling to replace the defective fridge. Moreover, for no apparent reason, they mailed us a replacement door (that would not solve the problem of the uneven doors, which was related to the unevenly placed hinge holes) and then left us to deal with disposing of this bulk item, which is a complicated and time consuming process in our town. They did offer us a small credit at their company, which was a tiny fraction of the cost of the fridge, and unhelpful to us, as we are not interested in purchasing more items from them. Additionally, although the fridge was supposed to come with free delivery, the delivery man refused to deliver it upon arrival until we gave him $100 in cash. We were very disappointed in this company. We would not purchase other items from them. Although their prices are low, "you get what you pay for," and we would advise other customers to pay slightly higher prices and purchase from a company that will either not sell defective products, or replace defective items when it does sell them. read more

The "Go To" place for appliances! Our Salesperson Chris was wonderful in helping choose the right appliances and save us money. Delivery and installation was seamless and we couldn't be happier! It was well worth the trip from Fredericksburg to get great service and savings! read more

High prices for sure. Better prices on line if you're willing to carry your own appliance up stairs. Sales staff are ok. If you have studied the particular appliance you're looking for, don't expect them to know more than you do. They don't. As far as delivery, you will likely be given a delivery date at the time of your purchase; not asked WHEN you would like it delivered. And....they DO NOT CARE about your delivery timing needs on the date THEY give you. The afternoon prior to delivery, you will be called and TOLD a four hour time block for delivery the next day; if that time block doesn't work for you, too bad...pick a later date. Awful, awful delivery process. Since they're prices are certainly on the high side, I'll probably not purchase from them again based solely on how we were treated by the people who schedule their deliveries. read more

We are already weeks past their estimated delivery date and still don't have a revised date. It's nearly impossible to get through to customer service and they offer virtually no useful information when we do. They repeatedly complain about their own delivery company and I can't get a manager on the phone. We will never purchase from them again. read more

This is the absolute worst company I have ever dealt with. They are so dishonest. They sent me damaged furniture. I tried all I could to work with them. I eventually, had to dispute the claim with Visa. Due to overwhelming evidence in my favor, I won the dispute. However, Appliances Connection wouldn't honor the evidence or the decision by Visa. This company literally sent me chairs the feet could not be attached to. They are a terrible company. read more

The amount of time it would take to write a review about this company I could read the encyclopedia backwards in braille. This company is a complete joke and I don't know how they are still in business. I would not use them unless you want your stuff delivered a month late read more

This place has all the major home appliances you thought you'd never see in one place. Probably not EVERY model from EVERY manufacturer, but close enough. I stopped in several times over a month or so to orient myself with the clothes dryers, which have changed a lot since I last bought one in 1992. The first visit was educational and I talked with Chris Higgins, who gave me a quick tutorial on the various features and selling points. Since our existing dryer had not given out yet, I was not in a big hurry to buy a replacement. But I knew from the noises our old standby was making that I should not wait until it quit. After researching ratings in Consumer Reports and stores in Checkbook Magazine, I made a decision. During two of my visits I talked with other sales reps, but on the final visit I made a purchase through Chris. All of the folks with whom I talked gave sound advice, asked good questions, and in general were very helpful. I never once felt like anyone was trying to pressure me into a purchase or a specific machine. They each added experienced opinion and product knowledge to my decision process. The delivery team arrived on time and they were careful and thorough in removing the old dryer and installing the new one. I cannot imagine a better experience. This kind of customer-centered focus is becoming more and more rare in today's retail world, and I will return to Appliance Connection the next time I need an appliance. My first experience with them was several years ago when I bought a replacement dishwasher, and the experience was much the same. High standards, a customer-oriented approach, and a wide selection of brands and models. read more

They sent a bedroom suite that was broken and marred, but they would not take it back because I had not opened the boxes in front of the delivery drivers. Well, the drivers took off after two minutes of unloading the furniture, so how could I? Then they refused to let me return the furniture until I had been arguing with four different managers for over three weeks. To add injury on top of insult, they charged me almost $500 to take their broken garbage back! read more

They have some of the best collection of appliances. No high pressure sales. They are extremely helpful and knowledgeable. We have been using them for the past 10 years. read more

Great price. That's it. Took a month to get to us. Their initial information is misleading about when you'll receive the appliance and whether you actually pay for the install or not. We argued with them. They put the dishwasher in the living room and left. Didn't take all the packing with them. I'll never do this again. Ever. read more

The salesperson who sold me a fridge lied. Told it was 7-10 days delivery from pick up. Now after buying it, site says 2 weeks. They charge for $450 for a return. I will not be a returning customer read more

A few weeks ago we visited Appliance Connection. We were looking to upgrade our older washing machine. We ended up purchasing an Electrolux front loading machine from Ray. He was helpful and knowledgeable about the products on the showroom floor. He also offered us a competitive price, versus the big box stores. While we had a positive purchasing and sales experience the delivery did take a few weeks. The item was out of stock, we ended up rescheduling delivery three times. We bought on 2/19, delivery arrived on 3/8. Once the guys came with the machine the installation was quick, they hauled away our old machine and ensured our new one was properly working. I'd recommend Appliance Connection, but you may need to be patient for your delivery. Happy Shopping! read more

I talked to Alex about ordering some things and he would not commit any timeline for ordering and would not stop talking over me to understand what I needed. Ultimately I felt like the customer service was terrible and decided to take my business elsewhere. I wish my business was so good that I could talk to my customers like that and be able to stay open - even though I would never talk to any potential or existing clients like that. read more

READ THIS POSITIVE REVIEW FIRST!!! Please note this outstanding business is being reviewed negatively inadvertently because of an online retailer with a similar name who clearly has service issues. I had an amazing experience with a fridge purchase, delivery and installation during a very difficult period for retail (COVID lockdown was in progress.) Marty was incredibly knowledgeable and accommodating, the delivery scheduling was easy and super quick and the young men who came to install were respectful and friendly. Overall stellar experience and I almost didn't give them a chance because of negative comments online. Highly recommend!!!! read more

Reviewed wrong company. Appliance Showroom is how they're listed if anyone is looking to review the applianceconnnection.com company that sells kitchen appliances. read more

After our refrigerator dies with a house full of people on Easter, we were referred to Ray at Appliance Connection. He hooked us up with a refrigerator that fit our kitchen and our needs. The delivery guys were like ballerinas with a hand truck in our tight kitchen spaces. Our experience was so good that when our dishwasher died 3 weeks later we were back to Ray and Appliance Connection. He did not disappoint. Ray was ready with recommendations and we were all set. When the install guys showed up on a Friday and discovered that the new unit wouldn't fit, Ray was available to help us find the correct unit from his vacation out of state! We were up and running by the following Tuesday. Ray and Appliance Connection understand customer service!!! read more

DO NOT Buy from them. They charge your credit card and will not deliver the product. PLEASE BE WARY!!!! We have been calling and asking to talk to management for the past few weeks and can't get an answer or someone who knows what is happening read more

I would give this company a zero if possible. Ordered a/c unit that never arrived and get a notice in the mail that it had shipped back. Customer service would not give me a full refund or even offer to help resolve the issue. Beware and read the fine print before you order something or better off just go with Home-depot or Lowes. read more

location should be :Dumfries, Va. not San Francisco. went in to Appliance connection today in the pouring rain looking for an electric range and microwave. I looked through the products on display for at least a half hour. Not one of the six employees approached me until I walked to the door. Then a tall, long haired male employee made a beeline for me. He asked me if he could help me. I told him that I had been here for at least 1/2 half hour and it was too late now. He said that he had thought another salesmen had approached me and I said I was just looking. What salesman? There were only six employees kibitzing -laughing and having a gay old time. Not one offered to help me. The man who had run to me then offered me a great deal if I would shop. Now of course I had been there to shop. Did he think that I would come out in the pouring rain and spend that much time in an appliance shop if I didn't need to buy appliances? Maybe this gray haired old lady looked like she didn't have a penny in her pocket. read more

the worst company stay away at all costs!!! they advertise a certain color and received a totally different color. Manager would not assist in the return and had to file a dispute. do yourself a favor and order elsewhere!!! read more