Would give it 5 stars but their marketing is sub par. They…read morepost on Facebook, offer up, letgo... but they post things that are already sold and never update it. They give excuses why it isn't updated. You have to take a trip to the store to actually see if the item is really there....very disappointing. I have sent clients here and bought a really good used refrigerator and dryer so that is 5 stars. Best deal in town!!!!!!! Recommended them to get a yelp page to promote their business but if they can't handle the other apps then yelp will hurt them in the long run.

I bought a stove from Kayden appliances on 7/29/19. Got 45 days warranty. When I called for a…read moreservice, Lady told me there will be delivery fee will be charge, Since I picked stove my self to save delivery fee. Asked for a tech visit, she said, there will fee between $80-$100. She was not giving me any option to get repair my stove. She said, I need to bring it back or pay delivery fee to get it check. While I was talking to the lady at this location, she was laughing at me. She was very rude. Bad customer service. Will not do business with this unethical people.

I rarely leave reviews, but this has been one of the most frustrating customer service experiences…read moreI've had. I purchased a stove from this store and have been dealing with issues for FOUR months. The original unit's oven did not work properly, and after months of back and forth, they replaced it , but I had to PAY EXTRA for the "new open box" unit. This was not a free replacement. When the replacement was installed, the installer tested it and said the stovetop wasn't getting hot because it had been sitting out in the cold for a long time. I was told that if I had any issues, to call the store. The stove never worked properly. When I called, I was then told they would charge me to send someone out to look at it, even though it was just installed and I was following their own instructions. I even had to physically drive to the store because they were not answering calls. While I was there, I overheard the manager say, "I'm going to take my time and eat my lunch, she can wait." After four months of ongoing issues, that level of unprofessionalism was shocking. Instead of taking responsibility or even inspecting their own installation, I was told it was "my issue." After months of stress, paying extra for a replacement, and still not having a working stove, I asked them to pick it up and refund my money. I paid for a working appliance. Instead, I experienced months of inconvenience, additional charges, and dismissive service. I would not recommend doing business here.

From the owner: At Best Appliance Outlet, we specialize in high-quality used and scratch-and-dent appliances at…read moreunbeatable prices. Every appliance is tested, cleaned, and ready to use, so our customers get top brands without the high retail cost. Located right here in Lake Ridge, VA, we’re proud to serve our neighbors with friendly service, honest deals, and same-day pickup options.

I share the same sentiments as the other review. I had a warranty claim on an appliance. The DMV…read moreAppliance "technician" walked in. Did not even look at the unit. Left and called the insurance company. He came back in and said the unit was not covered. I asked what he told them to have the claim denied. He would not tell me. I asked what his assessment was of the machine and what was wrong. He would not tell me that either. This place is a scam. Avoid at all costs. There are many other appliance repair places to go to and not have to deal with this horrible service and attitude.

Terrible. DMV was assigned to evaluate our failed Lowes Whirlpool washing machine that we owned…read morefor less than two years. He properly evaluated there were major broken parts costing $500 to repair and left the house to file the warranty claim. Not only did we have the original two year warranty, but I spent an additional $130 for extending the warranty to five years. After he left our house, he reported that the failure was due to "overloading the washer" with no evidence, no indication, and no common sense. We are two grandparents living by ourselves with little laundry that we do quite often, so the loads are small. Whirlpool used to be a quality brand, and with a $600 washer with all of the sensors included to complete a proper wash, you would think the sensors would let you know if it truly was overloaded. Anyway, specifically because of the DMV technician's claim that the damage was our fault, the insurance will not reimburse us. I have filed a claim to the Better Business Bureau and will continue to fight this until it is fixed.

Purchasing a TV from Best Buy, especially the Woodbridge branch, has been, by far, the worst…read moreshopping experience of my life! On May 22nd, my wife and I purchased a Sony Bravia 98" TV bundled with a Bravia 9 soundbar, subwoofer, and rear speakers. The total came to around $6,600, including delivery, handling, installation, audio setup, and calibration. At the time of purchase, the employee who helped us, Kile Kirk, was extremely friendly, knowledgeable, and professional. We later found out he was a regional manager! We explained clearly that we live in a 4-level townhouse and that the home theater would be installed in our 4th-floor loft. At no point did he mention that there could be any issue delivering or moving the TV upstairs. Everything seemed perfect. We were excited and eagerly waiting for the delivery scheduled for June 6th. Then came the nightmare! On the night of June 5th, literally one day before delivery, we received a call from Best Buy informing us that they could not fulfill the delivery because they "believed" the 98" TV would not fit through the stairway and that it would be "impossible" to move it to the 4th floor. I explained multiple times that we had already measured everything ourselves and were confident there would be no issue. I also reminded them that during the purchase process we had fully explained our home layout to Kile, and nobody mentioned any concern whatsoever! I even suggested they send someone to inspect and measure the stairway before making assumptions.They refused! The representative repeatedly insisted they would not send anyone and would not even attempt the delivery. Instead, they offered two ridiculous options: 1. Exchange the 98" TV for an 85" or smaller model. 2. Have the TV dropped off on the first floor and hire a third-party moving company at our own expense to move it upstairs. The second option made absolutely no sense! If the job is supposedly "impossible" and the TV definitely cannot fit through the stairway, without them ever taking measurements, then how could a third-party company magically do it? Either it fits or it doesn't! After the call, I immediately contacted two professional moving companies. One of them sent someone to our home that same evening, to inspect and measure everything in person. His response? "This is an easy job." He said it would only require two movers and there would be absolutely no issue getting the TV to the 4th floor. The quote was $350. The second moving company reviewed photos and measurements of our stairway I sent them and said exactly the same thing! So what's really going on here? To me, it feels like Best Buy, especially this branch, either lacks commitment to fulfilling deliveries properly or uses selling tactics to convince customers to downgrade to smaller TVs! But the situation somehow got even worse! On June 6th, the actual delivery date, they completely canceled the delivery without notifying us! My wife and I were furious, so we went directly to the store and asked to speak with a manager. I believe his name was Marcus. After explaining everything, he offered to cover about half the cost of the third-party movers, which we reluctantly accepted. Then he dropped another bombshell! He told us the next available delivery date would be June 29th, "if the TV becomes available." I couldn't believe what I was hearing! We had already waited two weeks. The night before delivery, their team suddenly invented the "impossible stairway" issue without ever inspecting our home! Then they canceled the order without notice! And now we were being told the TV was out of stock and that we might need to wait another three weeks with no guarantee?!!! At that point, we had enough. We canceled the entire order, including the Best Buy membership! We will NEVER purchase anything from Best Buy again, ever! And honestly, my recommendation to everyone is simple: Stay far away from Best Buy! Buy your electronics from Amazon, Costco, or other companies that actually respect their customers and honor their commitments!

This was one of the most frustrating retail experiences I've had…read more We purchased a 98-inch Sony Bravia TV along with delivery and installation. During the sale, we explained that the TV would be installed in the loft area of our townhouse. Based on that information, we completed the purchase and even opened a Best Buy credit card. Almost two weeks later, on the night before the scheduled delivery, we were informed by the delivery team that they would not be able to deliver the TV to the installation location. We then spoke with customer service, delivery representatives, store management, and others multiple times in an effort to find a solution. What was particularly frustrating is that two independent moving companies later assessed the route and both confirmed they could move the TV to the installation location while still in the box. Yet no alternative solution was offered. The biggest issue was the disconnect between sales and delivery. After the fact, we were told that customers in situations like ours are often encouraged to purchase a smaller TV. If delivery limitations are known, those conversations should happen before a customer completes a major purchase, not after waiting weeks for delivery and going through a lengthy resolution process. We were also told that a manager would look into possible solutions and follow up. We expected to hear back from the regional manager who assisted with the sale, but no follow-up was ever made. Then, on the morning of the scheduled delivery, we received notice that the delivery had been canceled without any explanation. We ultimately had to visit the store in person to understand what was happening. Adding to the frustration, we were told the TV would not be available again until the following month. At the same time, we were expected to continue carrying and making payments on the purchase through our newly opened Best Buy credit card, despite not having a confirmed delivery date or a clear plan for how the TV would ultimately be delivered to the installation location. The employees we interacted with were generally polite, but the overall experience left us feeling that sales, delivery, and customer service were not aligned. Had the delivery concerns been addressed before the purchase, we could have made an informed decision from the start. Unfortunately, the entire experience ended with the cancellation of a major purchase.

I was nervous about all the bad reviews here, but I thankfully had a great experience with…read moreAppliance Magic. My home warranty, AHS, sent them after the previous service provider rescheduled then outright cancelled on me. Aqeel was right on time and very efficient and professional. He said it was a clogged drain line causing my fridge to leak, so it seemed like a very straightforward and simple fix.

Warning to Other Consumers - Dishonest and Unreliable Service…read more As a small business owner, I'm very hesitant to write negative reviews, but I feel it's important to share my experience with Appliance Magic to help others avoid what happened to us. Our LG washer/dryer broke, and based on online reviews, I contacted Appliance Magic for repair. The first red flag was that their initial quote was $150 higher than the last company we used (who is unfortunately no longer in business). When I showed them the previous receipt, the technician reduced the price by $50. The technician came out and replaced the drain pump, and we paid in full. However, the machine never worked properly after the repair. He came back a second time to try to fix it, but it still didn't work. We then hired another appliance company for a second opinion, and they immediately identified that the wrong drain pump had been installed, which explained why our washer still wasn't functioning. When I contacted Appliance Magic to ask about replacing the incorrect part--which was supposed to be covered under warranty--they insisted on charging us again for both labor and parts. We ended up having to pay the other company to remove the wrong pump and install the correct one. To make matters worse, the phone number for Appliance Magic has since stopped working, and I've been unable to reach them for any resolution. I'm embarrassed to admit we were scammed, but I hope sharing this experience helps others avoid the same situation. Be cautious before doing business with this company.

If I could give this place 0 stars I would. Were do I start....I placed an order for a full…read morekitchen apliance upgrade on Feb 28. When I placed the order I was told that everything was in stock with the exception of the range. I was asked if I wanted separate deliveriea and I said no.I want everythin at the same time. Delivery was scheduled for March 18th which was the soonest after the range came in. Then I was asked what time works best and I said morning so we booked 8-12. Fast forward to the night before installation. I get a call at 845pm from an associate saying my diswasher would not be delivered the next day because it was not in stock. Later I was told it was i stock but because of a mix up they separated it from my order. The next morning I get a call from the Geek squad installer saying he would be at my house around 230. Remember my window was 8-12. They have 2 team...one that just drops stuff off that doesnt require installation (fridge amd stove)one that actually does the install (dishwasher and micro) So now...they have basically taken up my entire Saturday. So the guy finally comes to install the microwave and its the wrong one. WTF!!!! So I basically wasted the 2nd half of the day for nothing. I called the office to complain. Spoke to Matt and Jason the manager. I was told by Jason they filled an escalation on my behalf and i should hear from someonein the next couple of hours to discuss compensation from my troubles. Still havent heard from anyone as of April 2. I I went into there the following monday, March 20th so see what the hell was going on with my stuff sinceI had heard from noone. They couldn't figure out what was going on so Jason ended up upgrading my appliaces in an attempt to make things right and get my dishwasher and mcrowave sooner. That deliver was bot until April 1....remember I purchased the appliances on Feb 28th. So now lets get to that installion. It seemed to go amoothly until at the end the tech tella me he sawa minor leak under my sink (mind you there were no leaks prior) He said nothing to be overly concerned about but I would keep an eye on it and you may want to call a plumber. This happend to be the connection to the water line for the dishwasher (I didnt realize this until after the fact) He also said he could remove my old water line and had to leave the existing one. The next day I look under my sink and it a mini flood down there. So lets ise a little common sense here. There just so happens to be a minor leak under my sink to the water connection that you were unable to remove the line from. Secondly if you noticed a leak...why the hell would you continue to install the dishwasher. Go to the store and they tried to say it was a preexisting. Bullshit! So I'm currently in the process of dealing with this now. Do youself a favor and stay the heck away from this place.!!

I will now buy all of my appliances from Pacific , but I will never purchase a Bosch product. I had…read morea terrible experience with a Bosch dishwasher. But Jefferson Bates quickly rectified the situation and replaced the terrible Bosch dishwasher. Jefferson Bates made me believe in customer service again. He is an outstanding representative for Pacific Kitchen & Home

This store was very quick to sell me items in October of 2024 that to this day has not been…read moreresolved. I purchased a washer dryer set an refrigerator with ice maker. The washer leaked, they attempted to fix once to no avail. The last time I asked them to come fix the leak they sent me through a warranty company that wanted me to pay them $100 for service. They did not honor their in store warranty. Tgmhe ice maker on the refrigerator never worked. They have been out 4 times to fix, even putting in new ice maker to no avail. I sent them a nice email asking to take the refrigerator back and refund some of my money and my email has been ignored. They want me to wait until they may possibly get another refrigerator and switch out. I have waited patiently for 4 months for a fully functional ice maker and want to go elsewhere to purchase an open box one but this store will not negotiate with me. My next step is to take them to small claims court and see if they ignore a demand letter or a judge. I would never deal with this place to purchase anything. Service after sales is terrible and they ignore their customer after the sale.

If I could give this place a zero I would. My next step is taking them to court. They sold me a…read moreused machine with a supposed warranty. The machine has a faulty motherboard and died a little over one month after purchasing. Then they told me I would have to pay a 'deductible to use the insurance. When I initiated a credit card company claim they sent me an edited invoice which now had the warranty and terms and conditions attached. To this day they haven't tried to pick it up. I had to pay to get a new machine. DO NOT SPEND YOUR MONEY WITH THESE THIEVES.