the worst company stay away at all costs!!! they advertise a certain color and received a totally different color. Manager would not assist in the return and had to file a dispute. do yourself a favor and order elsewhere!!! read more

THERE ARE 2 COMPANIES WITH THE SAME NAME Appliance Connection. You can distinguish them by their 2 different websites: appliances connection dot com and appliance connection dot net. The dot net is a local Woodbridge VA company that is mistakenly getting bad reviews because of the dot com company, which is based in Brooklyn, NY. read more

The worst customer service and delivery experience I've ever had. Very unprofessional. I usually give people the benefit of the doubt and rarely write negative reviews, but this was by far the worse experience i have ever had! After spending over $6,000 on a new Lions Island Grill , a refrigerator and a Microwave oven via Appliances Connection they promised me a delivery date of August 4th -- 1 month after placement of order but lies after lies, they had no response to me as to an actual date of delivery. after numerous attempts and phone calls, I finally had a normal rep finally get in touch with the manufacturer and set up an appointment freight delivery with a tracking number but when the item came and one again was later then specified. The item came finally in a crate and when we opened the crate the island of the grill was damaged - the tiles were broken, the grout was all over the place, the metal door of grill drawer was sprung out. When I called the next day i got an attitude from a customer service rep who I waited for 1/2 hr on hold only to request to be transferred to a supervisor who asked me to send photos of damage and would call me back. To make matters worse the, instead of calling and trying to settle the issue, he emailed me an RMA letter requesting for me to send the item back to the manufacturer and pay for return for an item that is over 1000 lbs. or if I wish for them to pick up it would cost me $1.50 per lbs. All he had to do was call me an offer to discount the item for the amount it would cost for me to repair it. And the refrigerator that came and was installed with white glove service for an additional fee was also not installed properly and they ended up breaking the fan compartment of the ice maker- that was what the Fridgidaire repair service dept who came to check the installation confirmed. so basically everything from this store comes broken and late. And I am still waiting for a phone call from the supervisor. I guess that not happening either. read more

Best appliance buying experience EVER. Huge selection, friendly knowledgeable staff and competitive prices. Everything was delivered within a week by their in-house delivery team. No need to deal with a third party company. I'll be back around Memorial Day for a refrigerator. read more

I don't even know where to start with these guys...they are amazing. My old Miele dishwasher died on December 13. Kaput. Too old to put money into repairing it. We had a houseful of guests coming December 21. I needed a dishwasher pronto! Went to a big box store beginning with L the same afternoon because Mieles aren't always easy to find in a hurry. Bought a Kitchen Aid, maybe it will be as good as a Miele. Big box store sent ridiculously unprofessional and obviously inexperienced installers at 6:30 in the evening, December 18. Dishwasher didn't really fit space but they didn't measure ahead and all but tried to sledge hammer it into place and clearly wanted to be done for the day. Damaged our custom cabinet in the process. OK, Kitchen Aid isn't going to work. Now to find a Miele...every local dealer that I spoke with said they had to order (7 to 10 days, maybe longer because of the holiday) then schedule the install probably 7 to 14 days after that. Miele had a $200 rebate deal going as long as the dishwasher was purchased and installed before December 31. There was one local dealer in Warrenton who had them but just refused to deliver to Chantilly, VA. I tried ordering from a couple of the online appliance dealers who just flat out lied about when they would get it here (the promise of before December 31 changed to mid-January after I placed the order). One (the one who has a similar name as Appliance Connection which must account for the couple of bad reviews here) has a particularly bad reputation on Yelp which I hadn't checked before ordering because I was desperate for this particular Miele dishwasher. Friday morning, December 27 I called Appliance Connection. Spoke with Chris Higgins. Explained which dishwasher I wanted but told him I realized I was never going to get it in time to get the rebate...but oh, well...still needed the dishwasher. He said, "Wait! We're going to make this happen! We have the dishwasher, we'll put you on the delivery schedule for Monday, December 30 so you'll be able to get your $200 rebate." Honestly, I had my doubts after getting the runaround from so many others. But as I write this, on December 30, my beautiful new Miele is installed (to perfection by John, who DID measure first and was so very meticulous with the install!) and my rebate form is submitted. I will never buy another appliance from anyone but Appliance Connection as long as I live in their delivery area. Which will probably be forever. read more

Appliance Connection - Appliances Near Me - Woodbridge, Virginia

I was steered to Appliance Connection by the company redoing my kitchen. Selecting new appliances for a kitchen is about as daunting as it gets. I needed an oven/microwave combination, a gas downdraft range top and a dishwasher. Went in with a bunch of confusing and conflicting Consumer Report printouts. Rob Mosier patiently explained various things about each item and walked me around the showroom. After becoming even more overwhelmed, we tried to make some rationale decisions. Some were easier than others. For instance, there are only a few downdraft range tops on the market, so its not hard to narrow down a winner. As it turns out, Jennair was providing a free dishwasher if you bought two other major appliances, which I was leaning towards anyway, so it all came together. The installers were great. All had worked for the company for some time and they appeared to know what they were doing. I peppered them with questions about the products I had bought and problems they see with appliances in general. They interacted fine with my kitchen contractor so there were really no problems. I've been using the appliances for about two weeks now and I'm very happy with what I bought, including the dishwasher. All in all, it was a very positive experience. I never felt pressured at any point of the process. Renovating a kitchen is stressful and all kinds of things come up that you do not anticipate (like having insufficient voltage in the wire to the oven) but Appliance Connection helped make it manageable. read more

Not sure why the negative reviews on customer service, I've had a great experience working with Melanie. I'm in the market to upgrade most of my kitchen appliances and wanted to go the brick and mortar route as opposed to taking my chances with eBay or other online outfits. I actually assumed that I would pay more by going into the showroom but that hasn't been the case. Melanie has been very patient with me, mixing and matching various mid-grade brands and communicating with me as I try and determine the best bang for my buck. I am close to settling on a KitchenAid suite with a Jenn Air cooktop and am looking forward to having the measurements/estimate shortly. Melanie is setting up the guys that take the measurements with all of the specs that I have identified (which includes a laundry list of different brands/sizes) but has been very professional with her service. Compared to Lowes, Home Depot, etc., the pricing is actually more competitive and obviously the personal service has been impressive. They do not hide any costs in their estimates, showing how the installation + tax breakdown works up front so that a full picture can be constructed (because I sure as heck don't want to hook up a gas range, dishwasher, electric oven, etc). I am giving this review prior to delivery and installation and will update it if there is anything out of the ordinary to be wary of, but right now I am completely satisfied and would definitely recommend Appliance Connection as a very reputable outfit and can see why they have been in the business for 25+ years. I am happy that they are in my neighborhood and encourage more Yelpers so give them a try if in the market for any of their products. read more

I just had a customer service rep hang up on me. On top of that, shopping on their website involves "call for best price" dead ends to the e-commerce experience, rather than making those prices readily available like the other options. Total waste of time. read more

I bought all high end appliances at this location. My salesperson was Charlotte. It has taken me many months to finish remodeling my kitchen and I have made many a visit to this store. I find that most times I am greeted when I walk into the store and the staff are very helpful and knowledgable. My delivery team rocked and I can only give a big thumbs up to all the guys who not only brought my appliances to my home but showed me how to use them before leaving for the day. I would buy an appliance from this location in a heartbeat and would def recommend them to anyone looking to buy. read more

Great customer service. I called because I thought they did repairs. Joe on the phone told me that they don't but spent few mins to understand what my issue was and even made recommendation. Good customer service is a rarity these days but not a this place. I will come back to this store if I need appliances. read more

Appliance Connection is something I've recommended to all my friends and family. I live downtown and was in need of a vent less washer/dryer combo. I had only a 220V hook in my laundry closet. I live in a high-rise condo building so installation, size and scheduling were tricky. I spent about a month researching options. Few people had the unit I needed, and few people would actually take it to my home, install it, and remove the old appliance. Few businesses even knew details about the unit I was looking to buy. I eventually ordered my appliance through Sears. It was a nightmare. They were confusing, had separated my orders, and every time I had a question, it took well over an hour to get on the phone. Finally, by chance and luck, my co-worker who lives in woodbridge told me about Appliance Connection. I picked up the phone and dialed the 703 number (which was awesome) and a friendly employee picked up the phone and knew all the details of everything I was asking about. In a few minutes we had scheduled a date (where they were flexible with my own schedule) and purchased the appliance. I immediately called Sears and cancelled my order. I've had my unit for about a 1.5 months. After installation some follow-on adjustments were needed (mostly because it was a ventless dryer--it was unique and in a really small spot) but the folks at Appliance Connection were very helpful, professional and effective. I've recommended them to my whole family and all of my friends. read more

I would like to write a review about the appliances I ordered but it is going on 4 weeks and still no appliances. Ordered 08/25/19, shipped 09/08/19, as of today 09/16/19...NOTHING. The tracking site it awful! Absolutely no details so you have to email another trucking company and they are saying they do not have all the pieces and not sure when they will be sent. NEVER AGAIN. read more

I wish I had read the reviews before I purchased my appliance from them. The item arrived damaged (which they denied) and they reluctantly offered to swap it out - but then made me pay the full amount for a new dishwasher and then sat on the money even after the damaged appliance had been returned. As of now I have still not been refunded. Don't do business with them. They only care about themselves not the customer. read more

Recently purchased a GE washing machine, model#GTW680BSJWS and my wife loves it. Paid for disposal of the old unit and installation of the new one. A problem occurred with the installation and I had to call customer service. I spoke with a woman named Katty and she resolved the issue to my satisfaction in minutes. The only downside to the entire transaction was that it was delivered two days later than originally stated. Would recommend them to a friend. read more

This company advertises a rebate on products with specific brands. These advertisement many times contribute positively to the decision to do business with Appliance connection by the general public. However, after purchase, the tools to acquire those rebates are not made available to the consumer. My case lies similar to the above claim. My order (order number 1306621) was placed on February 16, 2018. The order was for a Maytag Washer and dryer, delivery, installation, additional parts for installation and the washer and dryer bases. The order number came to the sum of $2760.15. A big part of why I ordered the goods from Appliance connection was because of the advertised rebate that they offered in the sum amount of $350. The rebate had to be claimed online with a 3rd party group at https://www.necoonlinerebates.com. There was a time cap on when the rebate could be claimed. Most of the items ordered were delivered to my home on 02/23/2018. Upon inspection of the good, there were damages to the dryer, so the delivery was declined. The washer was installed with the base, completing half the order. The dryer was sent back to be redelivered. This company advertises a rebate on products with specific brands. These advertisement many times contribute positively to the decision to do business with Appliance connection by the general public. However, after purchase, the tools to acquire those rebates are not made available to the consumer. My case lies similar to the above claim. My order (order number 1306621) was placed on February 16, 2018. The order was for a Maytag Washer and dryer, delivery, installation, additional parts for installation and the washer and dryer bases. The order number came to the sum of $2760.15. A big part of why I ordered the goods from Appliance connection was because of the advertised rebate that they offered in the sum amount of $350. The rebate had to be claimed online with a 3rd party group at https://www.necoonlinerebates.com. There was a time cap on when the rebate could be claimed. Most of the items ordered were delivered to my home on 02/23/2018. Upon inspection of the good, there were damages to the dryer, so the delivery was declined. The washer was installed with the base, completing half the order. The dryer was sent back to be redelivered. The second attempt to deliver was on 03/28/2018. Upon inspection of that dryer, there were damages founds even worse than the first, so it was declined. The final time they tried delivering was on 04/11/2018, and the dryer was in good shape, but they had forgotten to add all the purchased additional to the dryer to make it work. These items included the hoses to move air which rendered significantly diminished the effectiveness of the dryer. With all this going on the rebate timing expires. To file a rebate both washer and dryer serial number have to be filed together to get a significant portion of the rebate. The other part of the rebate was for the two bases for the washer and dryer. The reason the rebate season was missed was because of the delivery timing of Appliance connection. If it were not due t them I would have received my rebate and been really happy. After reaching out appliance connection several times to rectify the issue, the sales representative I was speaking to starts to avoid my calls. I would not receive a phone call back or any correspondence back after several calls and voicemails on several dates. I finally spoke with a representative (Azalia), who claimed that they weren't responsible for the rebate and they could not take responsibility and said it was my own fault even though they were responsible for the late filing. This company is misrepresenting their advertisements to get business. They charged me the purchase price but would not take responsibility for their role in the debacle. read more

This is the second time we've bought a full set of new kitchen appliances from Appliance Connection and are happy we did so. Fridge, stove, microwave, dishwasher, disposal. Good selection, good price. Our salesman, Yuri, was knowledgeable and helpful. Delivery was made on the date promised and right on the dot at the scheduled time. The obviously eperienced delivery crew got all the old stuff out and the new appliances installed cleanly and neatly and took the time to check us out on appliance operation. Very professional. Total satisfaction. read more

No one could have worked harder to install our range than Adrienne and Armando. There were issues that no one could have anticipated and they were determined to do an excellent job and make sure we were satisfied. Appliance Connection is the only place to buy appliances and we highly recommend Charlotte, Adriennce and Armando for their exceptional knowledge and customer service. read more

We have used Appliance Connection for over 10 years. We purchased all new kitchen appliances and also a new washer and dryer from them because we appreciate their personalized service and professional installers. Now we are moving and needed to buy a washer and dryer for our new home, so I went back to AC. Charlotte, Elijah and Scott all assisted me on my visits to decide which products to purchase. They answered all of my questions and gave me great prices and easy delivery set up. Thank you! read more

We purchased two appliances from this company. Both were high end with one a Liebherr 80"+ tall refrigerator. Approximately a $7000 purchase. Both were delivered by one man with a small truck. Both were delivered damaged, scratch n dent shape with a lot of damage to the boxes on both items. The delivery man wanted to leave them outside, because obviously he could not move the refrigerator himself safely. My wife was home alone and insisted he help her put them in the garage. While she steadied the refrigerator and he lowered it on a small pick up lift gate, his quote to here was "just jump out of the way if it starts to fall". She weights 115lbs. So now they are in the garage, she is inspecting them, he can't get them reloaded if she wanted to. She takes photos, shares them with the delivery driver, notes the box damage on the manifest. I told her not to unwrap them. I call Appliances Connection to come pick them up. They instead insist that we do take the boxes off of them. I told her to wait until I got home. I get home, we take off the cardboard, note the actual damage with photos and then I am told to try see if they work before they will offer any discount since I told them we could live with the aesthetic damage for a scratch dent discount which is typically 25%. We then pay a contractor $1500 to install both appliances but never get any feedback as to a discount from Appliance Connections, so I ask Citibank to step in. Shortly thereafter I get a call from a hack type guy from Appliance Connections saying we are trying to steal the appliances? We had asked Citibank to ask for the 25% back for damages to the appliances. He was strictly trying to intimidate us. I told him to put every thing he had to say in writing, which he refused to do. We are going to head to litigation, and will seek punitive and attorneys fees so others can hopefully avoid going through this experience with the vendor. Every time a new person calls representing this company, they act like they are just checking on "their customers" and have no idea of the well recorded claim/issues. As soon as I complain about everything that has transpired, they immediately threaten us with theft. This company tries to wear you down with mid evil strategies in todays transparent internet commerce model. Harass, deny, threaten, act oblivious to the situation. read more

I verrry rarely post on yelp, but I'm doing so now just to express how wonderful appliance connection is. We have purchased appliances from them twice now over the past 6 years--and both times we have found their customer service, from purchasing to fixing broken appliances, to be outstanding. Most recently we worked with Elijah. He's literally the best at customer service that I've EVER seen. Prices are great, responses are timely. They're reasonable in working with customers, including coming to the rescue when I screwed up on something. We will definitely go to them again, and recommend others do so as well. read more

I have been buying all our appliances here since 1992 when we moved here to Virginia. I can not say enough GOOD about Appliance Connection, this past month I had to replace my Bosch Dishwasher from 2005, for the newest model, and now my Sharp Microwave went on me. Appliance connection was right there to help me find the ones I wanted, and were fast to deliver. By the way, going back to my washer and dryer in 2017, All I do is call Rob and he helps me with the newest and best available. Yes I did say call on the phone. I haven't been to the store since before 2005 all has been done by phone. both purchases and replacements. THANKS APPLIANCE CONNECTION for keeping my house running smoothly. Joyce read more

Prices are great, but customer service and delivery isn't. I ordered 3 sofas which were supposed to be placed on the 2nd level of the house. Delivery men told me that the sofas were too wide for the door and staircase and even told me that I should've measured my doorway before ordering. I measured the sofa and doorway and it turns out it was doable but they were too lazy to bring it up the stairs. So disappointed because now I need to spend a solid 200$ just to bring it up the stairs with another company. read more

Never got the futon frame I ordered the wooden futon frame made by Coaster that was listed for $125.00 at the time. Appliance Connection kept delaying the futon delivery saying that it was in transit. Eventually, weeks later I got tired of waiting and cancelled the order. I later found out that Appliance Connection discovered that they were not making any money on this futon frame, so they decided they would give me the run around until I finally gave up and cancelled the order. Instead of being honest and notifying me that the price was listed wrong and that they could not sell it to me for that amount, they decided to be deceitful and dishonest. The irony is that I would have bought the futon frame at the current price of $259.00 if only they had let me know the situation. Never do business with this company. They lie and are dishonest? read more

These people are liars. I ordered a stove and refrigerator from them, After looking online it showed next shipping on items was 7-01-2020, Then i checked on the items again and seen earliest shipment on the refrigerator would be late August. I canceled the refrigerator and had already paid for the stove, Now it is being shipped and is showing august on the stove as well, It was paid for on 6-04-2020, They told me at first 2 weeks now 2 months, To me that makes the people liars. I just left a review on appliance Connection, I was directed here and left a review on Appliance Connection in New York they are not the same people, I myself am a business owner and would hate for a review on another co to be left on me, These two Are Not the same companies. The one I purchased from is in New York . I changed my review rating after the owner emailed me explaining the mix up. I am truly sorry for the mix up, read more

In spite of the good prices, when it came time for delivery and everything was scheduled and coordinated with the contractor for installation of the stove top to coincide with the granite counter installation, SURPRISE! Sorry, Sir, but the stove top you selected and paid for, which was to be delivered tomorrow, is now back ordered for two weeks. Yeah, tell that to the general contractor and granite installers. We had to tradeout the model we wanted for a cheaper one with less features...or put off our kitchen renovation for weeks more. All the blah blah commitments of services were fake. And then the promise for missing parts to the dishwasher....couldn't wait and just got it from the manufacturer. Good prices, crappy service. read more

Wrong product, Poor service, Took 3 months to get partial refund. Stay away.,

The appliance was scheduled for delivery yesterday. No one came. I called and they said there was a routing issue and it would be here tomorrow (day2). They could not give me a window. By late morning I called to find out what time they would be here now they are saying tomorrow. I had the contractor scheduled to look at it tomorrow (it is a built in). Now I have pushed off my appointments for tomorrow and I cannot be here. Even though I don't have the appliance they say since it is already shipped I would be charged. Also they said "things happen" but when things happen people call! They also said it is not like "two weeks late". What? Who can sit around for 2 weeks waiting for a delivery. Something is seriously wrong here. read more

We were in need of a new refrigerator for our rental condo. After some searching, I found Appliance Connection. I called and asked some questions about delivery and installation, and the person I spoke to was very helpful. Unfortunately, the delivery company they chose to use was not reliable. They knew it was a rental condo and yet would not wait 2 minutes for a 3-day renter to remove a few things from the old appliance and left. Our purchase ended up over a week late being delivered and they left a mess in the condo upon completing the job. I spent probably 2 hours over several days on the phone with both Appliance Connection and the delivery company (AM Home Delivery) trying to get everything set up for them to re-deliver. I found both Appliance Connection and AM Home Delivery difficult to get ahold of by phone, however Appliance Connection was much better at responding to emails. I would probably not use Appliance Connection again unless they changed the delivery company, and even then I'm not sure. read more

Purchased an allegedly, brand new Kitchen-Aid double oven in 2018 from Appliance Connection, located in Woodbridge Virginia. This was my second, new oven purchased from this particular appliance location. Unfortunately, both the Kitchen-Aid and former oven purchased, GE Profile were defective! I regrettably assumed the initial, defective, purchase, GE Profile was an isolated incident. Sadly, the second occurrence confirmed my suspicions that - quality, new products are an issue at this store! The unprofessional conduct of the general manager, Mr. Mark Romeo further compounded my experience and pursuit of resolution. Encountering persistent opposition to a complete refund given the aforementioned is totally unacceptable! New appliances confirmed to be defective by YOUR service techs (as was the case) should either be - returned and replaced, or refunded! Do note - this Appliance Connection, located in Woodbridge Virginia sells both new and used appliances. Buyers BEWARE! read more

We just had a Speed Queen washer delivered. Bought it Tuesday night, and delivered Friday morning. The two guys were great. Very helpful, honest sales guy. A friend of mine recommended them and said would always buy any appliance from here, and now I can see why. Delivery guys are employees of Appliance Connection, not a 3rd party. It makes a difference! Good company, will do business again! read more

Purchased a Whirlpool Washer 9/10. Have had it serviced 14 times. Tried to have washer replaced. I would not recommend this company to my worst enemy. This is with a complete warranty. They would not replace the machine. read more

Has the biggest showroom I have ever seen. Easily had 80-120 fridge models to choose from (I'm just guessing). Kenny helped us a great deal, honestly steering is away from a model $1000 more that we really didn't need. Because our fridge wasn't working, they expedited our delivery. Installers were in an out. A place like this is far preferable to a department store. read more

I bought the floor model slide-in range, floor model refigerator, new microwave and new dishwasher in July. The factory warranty covers the floor model items and I was able to save significantly by purchasing them vs. new products. Our salesperson was knowledgeable and friendly without being pushy. We didn't get around to installing the applicances until 5 months after purchase when we noticed (post-installation) that the microwave was black and should have been stainless. I called our salesperson Joe and he called me back an hour later and said that the new microwave would be delivered a few days later. I'm taking off one star becuase they messed up the original order but it was completely painless to correct the error. Overall great savings and great customer service. I can't speak to the install however, as we have a general contractor. read more

I have now bought three appliances from Appliance Connection, and they will be my ONLY go-to place from now on. I bought a washer and dryer for my last home; they delivered the new ones with a smile and took away the old ones for free. Delivery guys were great; salesperson was great! I bought a new washer a couple of weeks ago; great experience again - sales and delivery. I asked them to put the old machine in my yard (the repairman who suggested I buy a new one said he'd fix it up for charity). When the guy didn't come to get it (and ignored my phone calls requesting him to do so), I searched frantically for a charity or scrap metal company to come get it. No luck at all. Called Appliance Connection and Melanie was WONDERFUL. She told me they'd pick it up and take it away. No charge, no problem. Hallelujah! I wish I'd called Appliance Connection first to save myself some frustration. I love Appliance Connection and you will too! read more

I am happy to give Appliance Connection an OUTSTANDING rating. In August 2016 we bought four major GE Profile appliances: gas range, refrigerator, dishwasher, and microwave. Rob, the sales manager, was extremely helpful during the purchase process. He took his time with us and explained everything thoroughly. And Rob gave us a very competitive price - about the same as the local 'big box' stores. Appliance Connection used their own employees to do the installation - they did a great job. Most important was the follow through - when we had a problem with the dishwasher, Rob scheduled the GE Warranty repair for the next work day. Rob said if we were not satisfied with the repair, he would get us a new replacement dishwasher at no additional charge. Appliance Connection is all about service and customer satisfaction! read more

Avoid at all cost !! They have no intent on customer service, sell and "pass the buck" to the supplier. If you envy being put in the middle they are your resource. I went to the school of if you have an issue go to the one who took your money. Not with these clowns, they deliver items not as advertised and then think their money is bank so it becomes your problem to resolve with manufacturer as a response. Have dealt with them in the past, all went well as long as no issues arise. Shop Godeckers, I am sticking with them, they "own it" and go way above and beyond. Take heed or get the short end of the stick !! read more

Appliance Connection is awesome! Jim Moser, the general manager, offered to help one of the clients for Project Mend-A-House (www.pmahweb.org) with her stove. Thanks, Jim! read more

Really poor customer service. Felt no one was interested in helping or giving any good information. Finally when I got someone's attention they were more interested not selling and wasting my time. Please never use their measurement professional because they are likely to do it wrongly and waste your time. Don't buy stuff from them as they are not helpful and deliver faulty appliances. read more

The installers for this company are not well trained. They installed a stove for a friend improperly. He had pure natural gas flowing into his home for a month. He had to call the gas company and have the gas turned off. The gas company said the carbon monoxide levels in his house were off the charts and that this posed not only a danger of explosion to him, but, also his neighborhood. It was not a defective stove, the installation was improper. The owner of the company is not taking any responsibility for this. read more

DO NOT BUY FROM THE WOODBRIDGE VA STORE! I recently purchased a floor model GE Cafe' Dishware from Appliance Connection in Woodbridge Va. I know what you are thinking that you would never buy a floor model, this machine was perfect cosmetically so in saving some $600 I bought it. I picked the machine up on Monday and installed it on Tuesday, after connecting the power and making sure water actually flowed from the supply line I tried to perform a test run. Within 30 seconds of closing the door the pump started squealing and a smell of burning rubber emitted from the bottom, of the machine. When I opened the door to the unit I noticed only a very small amount of water far less then a 1/4 cup to be close. I went to the store early this morning to see what they would do about fixing the problem. I was told that I could wait until sometime next week to have someone out to fix it or I could pay the full price and buy a brand new one that was not on the floor for display. However if I went that rout I would have to pay for the Delivery and the Installation on top a extra $280.00. Now some of you may not care if a item you buy and pay alot of money for breaks before you even get a chance to use it, I am not one of those people. The folks at Appliance Connection in Woodbridge seem to care more about money then they do the customer, I will never buy from them again and to bad for them as I have two more Kitchens that require all new appliances. Use them as a showroom to see what the appliances look like and feel then buy them from a site like Newegg.com or even Amazon, but not from them. If you are dead set to buy from Appliance Connection us either web site to buy from, bnot only to you save on the sales tax but you can cut a better deal! read more