Test your water before they leave. For the expense charged, everything should be right and mine…read morewasn't. I have no hot water in my bathroom tub, something's not hooked up right. We're very satisfied with the job they did, looks great, but familiarity breeds complacency and the guys who did the job did this a million times before to the point they didn't think to check their work when they were done. The customer shouldn't have to bird dog the contractor to check their work and make sure it's right.

This company was great, seriously. Professional, courteous, polite, and on time when they said…read morethey'd be at our house. The installers were great and tolerated my yappy dog barking at them every time they went out to get things from their truck.....so annoying, the dog that is. I would have given them five stars but the boss I'm married to said they forgot the spare shower head! I hate when that happens....lol.

They replaced my bathtub and surround. They insisted the work would take 2-3 days. It took them…read moreTWELVE WEEKS. Between Bath Tune Up and their subcontractors, I had 5 different contacts I worked with and scheduled separate appointments with- each of whom told me different things. None of them seemed aware of discussions that I'd already had with the others. Multiple times they either didn't show up for appointments or canceled last minute (especially frustrating when I had taken time off work to be home for the appointment). To their credit, early in the process they identified a leak in the side of our house that we needed to fix immediately. Bath Tune Up paused their work and was very patient while I got the leak fixed. After 10 days I notified them that the leak was fixed and the bathroom work could continue. It took them 9 weeks after that to finish the work. Also to their credit, multiple times when I complained about the quality of the work they did send someone out to see and then later come out to fix the work. However- this required a ton of time and management from me. I'd rather they did it right the first time.

I stopped here before the Memorial Day weekend to get the propane tank for my grill checked out. He…read moreweighed it and said it was about 1/3 full which would be an hour or two of grilling. I mentioned the tank was at least 10 years old. He noted the tank was at or past the expiration date. He recommended I use it over the weekend and exchange it for a new one then bring the new tank for refills.

Just a FYI: On Friday's Specialty Gas House on Indianola…read moregrills out burgers with all proceeds going to Honor Flight. DELICIOUS burgers!!! $5.00 donation gets you a burger, chips and a drink. What a wonderful way to help veterans and Honor Flight!!

I run a small remodeling company and I have sent multiple clients here because the design service…read morewas outstanding with great selection. I love the idea of my clients having personal one on one care for their remodels. The selection is high quality which in turn gives value to the customer and their standards. I have used bath works for 10 years and give it 5 stars .

I would NOT recommend this business!! Customer service in the show room is terrible and…read moreunprofessional! I scheduled an appointment (otherwise you can't get help). Ok...got there at the appropriate time and my sales person Stephanie was with another customer. I figured she was just finishing up. I ended up waiting 40 minutes. In hindsight should have walked out! I had to finally tell the bookkeeper I was waiting, and have her relay the message. I placed an order for a product and scheduled another appointment (as she had another customer waiting) to add to the bath remodel and consider everything else I needed through Kohler. Another item I was considering I asked if I could call in to buy. So I called to confirm and pay by phone, to get ahead of shipping time. Had to leave a voicemail for a callback. Got the callback quickly to take the payment. (Spent about $3,900.00 by this time on the two products.)The receipt was to be emailed to me. Also needed shower and faucet fixtures and wanted to order them in person, reason for my next appointment, since there wasn't time on the first or second appointment. Called and left a message for a return call as I hadn't received my receipt and was trying to schedule another appointment. Left two messages on a Thursday morning, but call No back by Monday! I finally had to call the showroom manager, and leave another voicemail, for a call back from her. No one that answers the phone can do anything but transfer you to a voicemail! She called back and emailed the recipient. Now...picking two products up after they came in. Go to 'pick up and delivery' for two items...was/is the next hurdle! Got one item that I could fit into my SUV, but the other item (15x60) was on a skid, and (suggested for product safety, needed our truck to get it. Sent my husband to pick it up today and when he comes home says,"I could have gotten this in the SUV!" Well they gave him the WRONG item! Now they are... "trying to figure out what happened". Called the showroom manager, AGAIN and had to leave another message AGAIN! Asked who the overall store manager was and was told "the owner and he is out of town till Wednesday". This is Monday. No idea what they are having such a hard time getting an answer and getting my product is about! Sure took the payments on a heart beat! I finally ordered the fixtures from Robertson's heating and plumbing supply, Moen. Smooth process, Brooklyn my salesperson was excellent. Took time to make sure I had exactly what I wanted and needed, She checked the order when it came in to make sure it was all there. Took 5 days to come in. I also found a product at Ferguson's that was sent to my house in two days! Bathworks has been a nightmare to deal with! I will say, Josh in the shipping department has been trying to figure out what is going on. If you're not working with a large contractor (this is a small gut remodel with a one person contractor) I think the sales department discounts you as a customer, or they are just inept! Kohler may want to rethink Bathworks as a distributor. If I could give them less than one star I would!

Great job! Love the quality of the granite and the staff were great to work with! They were…read moreflexible when I needed to move my time!

I came over to see if they offer any specials for the Fourth of July holiday since some of their…read morecustomers mentioned very reasonable pricing online. An old woman there told me no specials unpleasantly. She told me their starting price was $39.99/sf and sat in her chair without moving and showing me anything during my visit. I mentioned some competitors were advertising $29.99 and $35/sf and wondered if she would like to match. She said no and told me rudely "I am in charge in this place and I set the pricing". In our conversation, she raised her voice like she was in a fight. It was absolutely a terrible customer experience for me.

They've done a bathroom for us this year, along with some lighting, flooring, countertop, and…read morebacksplash for our kitchen. We are very pleased and the price was right.

The owner came out, measured, and gave me a sq. ft. installed price that was competitive with some…read moreof the other fabricators that I had talked to, not the lowest price by the way but within my modest budget. They were able to get a particular stone that I wanted so that clinched the deal. He was, throughout this purchase and installation, always pleasant and polite. I wanted a honed finish on the stone: he first quoted me double what anyone else had for honing, but then he did agree to match the pricing from other stone yards for that finish. I had to wait many weeks for him to template and be ready to install. Whoops, he suddenly discovered that my walls were not straight! In a 75 year old house that he had already seen and taken measurements before quoting -- Well, that would be an extra $200 to scribe the stone to the wall (I do not understand why every fabricator makes a template if they expect the walls to be straight and not have to cut the stone to fit...). He then asked if I wanted an "enhancing" sealer on the stone -- explaining that the stone would be darkened by it. I told him "NO" because the color of the stone, as it was, was just what I was after. Installation day: he had applied the enhancer to the stone anyway. It changed the color of the stone from grey-green to gray-black. The seam was not well color matched to the stone, much lighter, unexpectedly wide and very visible. I would guess that he had mixed it to match the original color of the stone. When I asked him if it could be improved, he said "NO". He told me that it would darken as it cured. The edge along the wall, that I had paid extra to have the stone fit, varies from 1/16" to nearly 3/8" gaps (I have seen example of other installer's work that is closer, including much narrower seams, so, I don't understand just what I paid the extra $200 for), filled with BRIGHT WHITE caulk. The stone is dark and the walls were not going to be white. He told me that I would need to paint the caulk to blend it in. Colored caulk is readily available, by the way. UPDATE AT JUST ABOUT 2 YEARS LATER: the caulk is starting to fail (gap and crack) at points. Shouldn't it last longer? Also, he attached the undermount sink to the counter with caulk only. My cabinet guys told me that they have to redo that sort of installation often because they fail. Clips or a harness should be used. I am purchasing a harness device to secure the sink myself. After some time when it became obvious that the seam material was NOT going to darken, I asked him to come back and make it better, and to try to remove the enhancing sealer. To his credit, he did come back: the seam is much less visible now, which is why I originally gave an A-OK rating, but his effort to remove the enhancer only produced a subtle restoration toward the original color. Plus he skipped one section of counter entirely so it is visibly darker than the rest (although as it is subtle, most wouldn't notice). So, I would say that his work is just barely okay, definitely not top quality, and left me somewhat disappointed with my countertop. Apparently the honing and edge scribing was done by the yard where he got the stone, Mees Distributors. So I can't be sure if the uneven scribe is their error (careless work) or his (bad template)..

They have just what you need for you do-it-yourself appliance repair needs. Look up the part number…read moreon the part or online, give them a call.

Quick reply time, service was fast and now my dryer is fixed. Very happy with S&K, we will…read moredefinitely use them again in future.

We found Custom Home Works (CHW) during an exhaustive contractor search for a master bathroom…read moreremodeling project. We interviewed most of the big name remodeling companies in the area but we were uncomfortable with the either the cost or the job supervision process. In CHW we found a boutique firm whose co-owners, Bill Maibach and Dave Walker, had over 20 years of experience and are with you from design to finish. They are a can do team and, but for a few items, did the complete "to the studs" remodel themselves. Having the owners on site actually doing the work is both highly unusual and very beneficial in making sure the remodel is being executed to plan. They were a pleasure to work with. We found them responsive and professional while delivering a very high quality finished project. I couldn't recommend more highly.