Went looking for a refrigerator. Stopped in to see what they had. I'm so glad I did. Never have I have such good service as Cameron gave us. So very nice and helpful. First time I had fun spending money on a refrigerator. Cameron will have my business as long as he is there. He is truly one of the best, thank you Cameron for a great experience read more

Good selection and prices nick and Danny hooked us up excellent service got us loaded up while we were there

Whirlpool Washing Machine Model WTW4957PW0: I have bought several appliances in the past without issue including a dishwasher, refrigerator and even a bed! On Saturday, a Whirlpool washer was delivered. On Monday, after attempting to start a load of laundry I noticed the water level was not sufficient; even while set for 'deep water'. I called the store and spoke with Melissa who is the store manager. She said I would receive a call to address the issue and to let her know if it couldn't be fixed; it would be replaced. The service people called twice. Each time; they advised it was a probably a water pressure issue. I advised that the last washer did not have this problem and the washer was installed by Appliance Factory. The representative advised that if it was a water pressure issue; I would be charged $120 for a service fee; let alone parts and labor. I called the store and spoke to a man. He advised the only way to get it repaired without cost would be to go through the manufacturer, Whirlpool. Be aware that even if an appliance is delivered less than 3 days prior to an issue arising; you may have to deal directly with the manufacturer for resolution instead of Appliance Factory. I admit to being naive after having had no prior issues and having developed a trust in Appliance Factory. I will not purchase any future appliances from Appliance Factory. ============ 10/7/25, Tuesday: I called Whirlpool. The representative was kind, but unfamiliar with the washer and was reading from a script. I described the problem and was told that I may have to take 'bulky' items to the laundromat. The representative offered for a service technician to come out, but was advised that if the washer was found to be functioning normally; I would be charged a fee. I might not understand how to fully operate this washer or how it works. I do understand that the service I received was always offered with the 'risk' of being charged a fee by both the Appliance Factory and Whirlpool. ============ 10/7/25, Tuesday: Today's Wash. Low water level again. ============ 10/8/25, Wednesday: Phone call from their representative. Again; the offer was made to send out a technician......with expectation of a fee if they found the issue to be related to water pressure. read more

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I went in looking for a stove today, Melissa, the manager showed me my options and i was so happy to have gone there and they take the old one away. My son has gotten several appliances there and was happy with his choices. I will definitely recommend to others. read more

Great place to find deals! Lots of options. The employees were super helpful and knowledgeable!

We went to Appliance Factory recently in search of some new appliances for our kitchen remodel. The entire process was made so much simpler thanks to the helpful and friendly staff here at Appliance Factory. Upon arrival, we were greeted immediately and made to feel welcome and we knew right away that these wonderful folks would take great care of us! We had the privilege of working with our knowledgeable sales person, Sarah Ruiz. She was absolutely amazing in helping us select our new appliances. She really went out of her way to get us the best products and for the best value. She listened to our concerns and made our vision come to life! Thank you to Sarah and to the rest of the team at the Miamisburg store for all your knowledgeable support and great selection of products. We will absolutely recommend to any and all of our friends to check out Appliance Factory. read more

I have purchased two washers and one dryer on two occasions. the prices are competitive. After both times buying I was told of a rebate. The rebate was not part of my buy decision. It was offered after the sale was complete. On both occasions I was unable to get the rebate. I went back to the sales person both times, and they filed a claim. After weeks of run around I still didn't get the rebate. Why offer a rebate after the sale and make it impossible to get? I'll never buy from here again. read more

Cameron White was very professional. We live about 45 minutes away and we were able to travel there and get what we were looking for. He was able to explain all of the functions of the stove, compare pricing with other models, and quickly check us out. I can't wait until it's delivered. I would recommend the Appliance factory and also Cameron White as a sales associate. read more

Great staff and excellent service! Lots of product to choose from and deals on deals on deals!!

Same story as everyone else. What we ordered wasn't delivered. New model numbers sent in email to replace order were not what was delivered. Partial install. No one has invoice to even see if install kit is ordered. Going to reverse charges on credit card and drop fridge freezer columns off at store. Can't believe the whole ordeal. Afraid to go any further with them. 10 days of stories and delays and the regional manager will call. No calls from anyone. read more

We bought a GE monogram built in refrigerator freezer. Do not buy from this company. The item was either damaged on arrival or was damaged during the installation process. The company/store/delivery individuals rarely called back, delivery people were no shows. They never follow up when they say they would. I'm still waiting for the freezer handle and it's been 4-1/2 weeks. The salesmen call you multiple times but when there's a problem, you never hear from them again. If they have an appliance you want, or a cheaper price than another store, walk away. This is not a company you want to ever do business with. read more

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We purchased a mattress (Purple) at the Miamisburg location and then decided to take advantage of their mattress guarantee to exchange for a different one. First they delivered one that had oil all over it, then we had to wait while the manufacturer made another as they didn't have any in stock. On 11-16-22 after 6 weeks we received the new one and when the shippers removed the plastic I noticed a hole in the mattress. The shippers took a photo, as did I and immediately emailed the manager at the store. I have since sent a second email with no response at all. This hole is not something the manufacturer will address as it happened during delivery. It is unfortunate but the lack of response is something that we have experienced since the beginning. All we are asking for is satisfaction as this is a expensive purchase. And on a side note there is no 'corporate' voice to talk to, only a President's hotline where you leave a message... no response there either. My advice is to steer clear of this company. read more

Clear case of "BAIT AND SWITCH" Ordered and paid for refrigerator, delivery and haul away of old frig on line. All indications that unit would be delivered in a day or so. Received confirmation. Got call later in the day to say "out of stock". Invited to come to store and pick out a different unit. Very disappointed. read more

We purchased over 20k of appliance for our new home during covid in 2021, sales people and deliver was great, i would recomend them, however may 8 one of our refrigerators quit working thank goodness we purchased the extended warranty, only to be told that it can take up to 72 hours 3 days for a service person to call us to schedule a service call, i have spoken to the store, their president office, the district manager for ohio, and been told they have been trying to call me so i provided a screen shot to show that nobody called me now silence, my opinion of this company has went from A+++ to F-------, dont think I could ever recomend them any more and hope this does not happen to people that i have recomended them to. read more

This is absolutely by far the worst experience I have ever had with a business. Do NOT purchase anything from them. I purchased all of my appliances 7 to 8 weeks ago. Delivery was set up for last week. Nothing delivered. Delivery came and was out of the box and damaged and wasn't even what I had ordered. I spoke with the manager and sales re and you receive different answers from each. Don't try and call their corporate number you just leave a message also. And you have to wait for a refund for approximately 6 weeks which I was never told also. So if you are considering purchasing anything I would definitely not. read more

Mark helped me find an entire package for my new home. He is professional and knowledgeable. Their new delivery team was excellent and professional. I will be back! read more

Well. We ordered stove and refrigerator from this store. Scheduled for delivery but stove wasn't in and we were doing remodel of our kitchen so we cancelled the delivery date. Due to not being ready and wanted only 1 delivery. They showed up anyway. Had neighbors telling us there was a rental truck at our house while we were at work. And taking pictures. I called the store and was told we wasn't on the delivery schedule so it wasn't them. Manager (Jeff) finally decided after a LONG conversation on phone to call the store that was going to be delivering. He called me back and sure enough it was their delivery people. We used the financial company they have progressive. Got an email the next day that our merchandise was delivered and our payments would be scheduled to start bring drafted. I had to call financial company and stop the drafts. Due to they don't start drafting till you receive your merchandise because you get the option of 90 days to pay off with no interest. Rescheduled the delivery for today (Saturday June 29,19). Was to receive a call on Friday to give estimate time of delivery. Didn't receive a call. Waited all day for delivery and finally called store around 4:30. Was told yes scheduled for delivery and they tried to call on Friday with no answer. And had also sent an email. After a very aggravating conversation with store manager again they had wrong phone number and wrong email. Store manager admitted the sales clerk had put in wrong. Store manager agreed this has been a very aggravating experience. But confirmed delivery was scheduled for today and he will call finance company due to the fact they keep calling me and saying our account is delinquent due to not making my payment??? Don't have the stove and frig yet. And he would call me back on Monday. Well it's 8:30 PM and still no delivery today. Has been a very beautiful day I have sat at home waiting for nothing. This has been a huge bad experience. read more

Purchase was made at the Dayton Mall, Rt. 741 store. Nice appliances, but very poor customer service. We bought an expensive washer/dryer set. Washer on order, but had to pay for it in full, even though, we were told it would take 3/6 months to get it. (!) dryer was delivered on time, but ended up being a cheaper model. If my husband did not catch it, we'd be stuck with it. And this one carries only a 3 year warranty vs 5 years, which is what we paid for. The store manager (Amanda) told me that after all it was an honest mistake, and only a model below ours!!! Was eager to set up a new delivery date for the right dryer this time. We did that, but the delivery day came, and went without our dryer being delivered. I was upset, and asked for some sort of compensation. Amanda told me very rudely, that there would not be any compensation. But what they could do, is to deliver the dryer we paid for on another date. She made it sound, as though they were going to do us a favor by actually delivering the right dryer to us! Is this what customer service looks like now? In need of more appliances, but lets wait and see how long it will actually take, to get our expensive washer in... I am not happy with this store. read more

We were looking for quality appliances at a reasonable price. We shopped several stores before we found Appliance Factory. The sales representative was very knowledgeable, which was encouraging after shopping other stores where we got the impression the sales people had very little knowledge about the appliances they were trying to sell. We liked the idea of getting a better quality appliance with some very minor damage for the same price as a a lesser quality appliance. We were very happy with how quickly they were delivered and the minimal damage that gave us a great price!! read more

Mark and staff were Awesome!! Very friendly and helped me stay in my price range. I will definitely be back and recommend them to anyone!

If I could give this place 0 stars I would. Took multiple attempts to replace a damaged beverage center with management involved. After reaching out to the regional manager, Jesse, he quite responding to my calls and emails after he personally selected and sent up the wrong model. Amanda and Shane at the Dayton Mall location promised me they would get back to me or trust them to fix the issue and am still waiting for a call back or for them to fix the issue. The one beverage center scrapped my brand new cabninets and now I am waiting once again on a claim that's been filed over a month ago. James down at the Cincinnati location was finally able to get me the correct item in perfect shape. Unfortunately it does not fix the damage caused by one of the other damaged beverage centers. read more

Hope you have time to read this saga. I wish I had read the Yelp reviews before shopping at AF. We ordered a new microwave from AF on 1/4/2022. Inventory in the market overall was low but they said they would do everything possible to find one in time for our remodel. The first microwave was the wrong color. The second microwave was an open box and badly damaged. When I went to the store to tell them it was used, the rep said "did it have food in it?" The third microwave was again an open box. We're now in March. The unit had small dents and was scratched. One part was missing and two parts were not for that microwave. Two of the three parts were received from the store after a couple weeks of searching. Our contractor installed it, with AF's promise they would get the final part to complete the installation. After three weeks of phone calls about the last part, I went into the store this week and was told, for the first time, the part was on backorder. What they didn't know was that we had ordered it ourselves a few days ago, and it just arrived today -- four days after we paid for and ordered it ourselves. We settled with them for a deep discount. In all of my long adult retail life, I have never ever been treated so poorly. They actually told me they had bent over backwards to try to help us. We ordered a new microwave, and 3.5 months later, we never received one. Judge for yourself. (We also bought a range and in-store model dishwasher. The range was fine but the dishwasher had missing pieces.) read more

I would give zero stars if I could. My experience at Appliance Factory has been absolutely terrible. I tried to remain patient but I have had the last straw. The only positive part of my experience was my salesman, Ryan. He was friendly and helpful. Other than that, the process to get a washer and dryer has been a disaster. First, my original delivery was canceled because they only had my dryer on the truck. No washer. Then I finally get my delivery. More to come on the washer later later. The delivery men show up at my door with no warning and no phone call. I'm at work and have to leave. They bring me a broken dryer. I wait and wait for a new dryer. I then get a different dryer. They told me it will come on a Saturday. I call Saturday morning. "Oh, it's coming Monday." Is it? Lovely. Thanks for telling me. So now I have the washer and dryer, at last. Guess what? My washer doesn't work. Won't do anything at all, other than turn on. I have spent the past 2 hours trying to troubleshoot. Phone call after phone call. I am livid. I do not recommend Appliance Factory. They have caused nothing but stress. No communication, broken appliances, a complete mess. read more