Curtis was very accommodating and courteous. He was quick to respond and resolve my issue with my…read morerefrigerator. He was a pleasure to work with.

Al is trustworthy, ethical, and an expert…read more In our economy, ethics are important when we invite people into our homes to fix issues. We had a concern with our dryer that could easily have been turned into a hundreds-of-dollar issue. He disassembled our dryer and found that the problem was pretty mundane. He easily fixed it and reassembled the dryer. He then explained what might have led to the issue and told us how to keep it from happening again. His price? Only his time, which was very fair. If you need help, I highly recommend him.

Very disappointing interaction -- communication went from helpful to hostile…read more I contacted Al's Appliance Repair about a refrigerator that wasn't getting any airflow into the refrigerator compartment. I sent pictures of the model number and the louvers, explained the issue, and initially had what I thought was a pretty good interaction with the repairman. He responded with troubleshooting questions and suggested a hard reset. I explained that I had already done that multiple times, including leaving the refrigerator unplugged for 24 hours to make sure any ice had melted. He then suggested that the control board was likely not sending power to the evaporator fan and offered to come out the next morning to diagnose it. So far, so good. I then asked a very basic question: "How much do you charge for the trip and diagnosis?" I didn't hear anything for the rest of the day or the following morning, so I sent a follow-up asking if he had seen my question. Several hours later, I received this response: "Sorry, but I don't allow people to waste my time. I asked you for your address not once but twice and nothing so I am out." Honestly, I was stunned by that response. There had been a misunderstanding. When we spoke on the phone, he asked generally where I lived. I told him west Bentonville, by the airport, and he said it would typically take him about 30 minutes to get there. When he subsequently asked for my address by text, I wanted to first establish what the service call and diagnostic fee would be before giving out my home address. That seems like a completely reasonable question to me. I certainly wasn't trying to waste his time. I was trying to become a paying customer and simply wanted to know what I would be paying before scheduling a service call. What really bothers me isn't that we didn't end up doing business. It's the unnecessary hostility toward a potential customer over what was clearly a simple misunderstanding. There was absolutely no reason for the interaction to go from professional and helpful to "I don't allow people to waste my time" simply because I asked about the price before providing my address. Ironically, I'm now glad I didn't schedule the appointment. If this is how a potential customer is treated before the technician has even arrived at the house, I don't have much confidence in how problems would be handled if something went wrong with the repair. I would strongly recommend getting a clear understanding of the service/diagnostic fee and expectations before providing your address or scheduling with this company. For me, this interaction was enough to take my business elsewhere.

Just used this establishment recently. The gentleman was friendly and his service and turnaround…read morewas really quick! Would highly recommend this repair shop. I had our old Kirby and old Oreck serviced. Well done, sir.

Only vacuums are serviced, and the owner is an expert on all brands. He is very helpful and…read moreservice oriented.

They charged us only one time the diagnostic charge to figure out what was wrong with our Samsung…read morerefrigerator. They came back three times for parts to try to get it to temperature inside the refrigerator even though the freezer was fine and they only charge for the part. Extremely professional came when they said they would, called ahead of time to say how far out they were and we're way out between Rogers and Eureka Springs on Highway 12. No mileage charge no additional fees just the parts charge. I believe our 11-year-old fridge was shot so we went ahead and bought a new one but extremely impressed and will use them and only them forever more.

Multiple companies advised me to be cautious with A-Tech, including my warranty provider, and I…read moreshould've listened. Had to go to them as they were an authorized repair service under my extended warranty on our refrigerator. Called on a Monday, requested a early Friday morning appt. After two convo's with their office, was informed it was booked. Mid-week received a notice an earlier appt opened up. Called back, can't do, already rearranged my schedule for Fri, as requested that Monday. Was told I'd receive a "Robo" call the day before, never happened. Called 1st thing Fri to confirm our appt since a technician hadn't shown up. Office said "did you not receive a Robo call?" Nope, I did not. Can you tell me what time the technician is coming, I requested an AM appointment. Yes, your technician is coming between 11-2pm. That's not an AM appt., unless they show before noon, right? Wouldn't be a big deal, unfortunately, I'd ask and received confirmation from two of the three individuals I spoke to, and both confirmed that I was still scheduled from 8-10am. The point is simple, when you rearrange your entire week for a confirmed appt from 8-10, then you're informed the day of the appt that your tech "should arrive 11-2pm", without a call from their office (I had to call and follow up), it's extremely frustrating. When I told the office I couldn't do 11-2, the person on the phone began to get rude and said "that's our AM appointment slot." They then closed my claim, didn't tell me, and when I called my Warranty provider to share what was going on, even the provider apologized and mentioned they'd received several complaints, apologized, and recommended I call another repair company and to submit my bill & they would reimburse me as a result of the poor service from A-Tech. I called Mr. Appliance & was extremely impressed with their office and process. Just like they said, I received a text the day before my appointment, with a picture and introduction of the technician confirming my 8-10AM appointment. I then received another text & phone call, from Mr. Appliance the morning of, informing me the technician was on his way. The technician arrived at 8AM, as planned. He was extremely professional, used his own door mat on our porch (so not to dirty ours), and was done by 9ish. Extremely polite, clean, knowledgeable, and efficient. My recommendation, don't waste your time with A-Tech,. Call Mr. Appliance. You won't be disappointed! I learned the hard way. Hopefully, this will save you the frustration.

I called this business about a ice maker that quit working, made a Appointment he shows up and says…read moreI need to replace a part on the ice maker. He installed in within 15 mins. No problems now works great. If your looking for a great repairman give these guys a try!!!

Great service and on time! I was amazed at what they cleaned out of my dryer vent on a house we…read morerecently purchased. My dryer thanked me!

Healthy Dryer Vents is AWESOME! Called them on Friday, made an appointment for today. A very fine…read moreyoung man name Zach called to say he could come early and when he arrived he went right to work! Our dryer vents are located in an awkward spot, requiring a tall ladder to access. He was undaunted and in practically no time he had cleaned the vents to our two dryers. Very efficient, very nice and polite, and very reasonably priced! We are too old to be on ladders and this service was essential to us. We strongly recommend Healthy Dryer Vents!

Fabulous service, professional attitude and work ethic. Friendly, informative! Will definitely call…read moreagain!

I was nervous after reading that negative review, but it's from 3 years ago. I had a washer that…read morestopped working so I filed a claim with my home warranty. Sears (supposed to be a reputable name) took 3 weeks to get to get to me, and it was impossible to speak to a human being! ABC was reassigned to my claim on a Tuesday and they were here the very next day. Dason, the technician was early for the appointment which worked out better for me! He diagnosed the problem within minutes, and ordered the part right away. They called me as soon as it came in and had me in the schedule the next day. Guess what! Dason was early again! Took about 15 minutes and he was finished. I had a washer again! He even noticed that my dryer thing wasn't connected great to the vent, so he taped it back together for me. Everyone I spoke to in their office was friendly and responsive. Would recommend!

Justin was great. He did respond quickly and did installation professionally. Great value.read more