Al is trustworthy, ethical, and an expert…read more In our economy, ethics are important when we invite people into our homes to fix issues. We had a concern with our dryer that could easily have been turned into a hundreds-of-dollar issue. He disassembled our dryer and found that the problem was pretty mundane. He easily fixed it and reassembled the dryer. He then explained what might have led to the issue and told us how to keep it from happening again. His price? Only his time, which was very fair. If you need help, I highly recommend him.

Very disappointing interaction -- communication went from helpful to hostile…read more I contacted Al's Appliance Repair about a refrigerator that wasn't getting any airflow into the refrigerator compartment. I sent pictures of the model number and the louvers, explained the issue, and initially had what I thought was a pretty good interaction with the repairman. He responded with troubleshooting questions and suggested a hard reset. I explained that I had already done that multiple times, including leaving the refrigerator unplugged for 24 hours to make sure any ice had melted. He then suggested that the control board was likely not sending power to the evaporator fan and offered to come out the next morning to diagnose it. So far, so good. I then asked a very basic question: "How much do you charge for the trip and diagnosis?" I didn't hear anything for the rest of the day or the following morning, so I sent a follow-up asking if he had seen my question. Several hours later, I received this response: "Sorry, but I don't allow people to waste my time. I asked you for your address not once but twice and nothing so I am out." Honestly, I was stunned by that response. There had been a misunderstanding. When we spoke on the phone, he asked generally where I lived. I told him west Bentonville, by the airport, and he said it would typically take him about 30 minutes to get there. When he subsequently asked for my address by text, I wanted to first establish what the service call and diagnostic fee would be before giving out my home address. That seems like a completely reasonable question to me. I certainly wasn't trying to waste his time. I was trying to become a paying customer and simply wanted to know what I would be paying before scheduling a service call. What really bothers me isn't that we didn't end up doing business. It's the unnecessary hostility toward a potential customer over what was clearly a simple misunderstanding. There was absolutely no reason for the interaction to go from professional and helpful to "I don't allow people to waste my time" simply because I asked about the price before providing my address. Ironically, I'm now glad I didn't schedule the appointment. If this is how a potential customer is treated before the technician has even arrived at the house, I don't have much confidence in how problems would be handled if something went wrong with the repair. I would strongly recommend getting a clear understanding of the service/diagnostic fee and expectations before providing your address or scheduling with this company. For me, this interaction was enough to take my business elsewhere.

We had a great experience with Mr. Fix It Appliance Repair. Communication was excellent from start…read moreto finish. They responded to our c quickly and came out the very next day. They gave us a service window and arrived exactly when they said they would. Paul was knowledgeable, professional, and immediately made me feel comfortable that our appliance was in good hands. The repair was completed quickly, and he took the time to explain what was wrong, what he fixed, and answered all of our questions. The pricing was very reasonable, especially considering the quality of service we received. I highly recommend Mr. Fix It Appliance Repair to anyone looking for honest, reliable, and skilled service.

Quick response. Kept me updated on what time he would be arriving. He was very informative on…read moreeverything that was wrong with my washer.

Tim was great! Super friendly and did an excellent job. I had just bought a new house that needs a…read morelot of work and it was unclear when was the last time the ducts were cleaned (if ever). He explained everything else I needed to do and gave lots of home renovation recommendations for my new home.

I had NWA Duct Cleaning service my 16 year old home. They did an amazing job at a very fair price…read more He showed me before and after pictures of my ducts. I couldn't believe the difference. They were respectful to my home and my family too. I have horrible allergies and I can honestly tell you that I can tell a difference. I 100% recommend them.

Good morning Michelle. Luis came by. Checked out the…read moresituation. Checked out the machine, gave me the lowdown. He was very professional, kind, personable, and downright. Just a good person. As a former business owner, I can tell you that you have hired a very good person. And I'm not telling you anything new with employees these days good ones are hard to find. Sounds like we'll be doing business and the future. He can fill you in on the details. It's a mess right now at my house. Best to let it settle before we address the air.

I came home to no heat in freezing conditions. Others that I…read morecalled were AI generated. One hour was the fourth company I called and I got a human to talk to. And I got service almost 2 hours earlier than quoted from them. David, my technician, was so kind and efficient. He explained what he was going to do, explained to me things about the unit I have and things to watch for, filters to get, etc. Did nothing without giving me quote. Thank you David!!!!! I am now in a comfortable temperature house!

The tech was on time, communicated well and resolved the issue quickly. I cannot ask for more than…read morethat.

Just used this establishment recently. The gentleman was friendly and his service and turnaround…read morewas really quick! Would highly recommend this repair shop. I had our old Kirby and old Oreck serviced. Well done, sir.

Only vacuums are serviced, and the owner is an expert on all brands. He is very helpful and…read moreservice oriented.

Justin was awesome! Courteous, professional and knows his business. In and out in less than 30…read moreminutes. Fixed my Whirlpool dryer by replacing idler pulley, belt and roller bearings. Running whisper quiet and priced very reasonably!

Justin came to our house on the same day less than an hour after I called him on a Saturday to look…read moreat our dryer that went out. He determined that the issue was likely the electrical system and that it would be handled by an electrician. He didn't even charge us for his time since there wasn't actually a problem with the dryer.

Super responsive, courteous and thorough service from scheduling and the technician. Zero…read morecomplaints there. However, I've decided I'm just not a fan of this process. One bedroom with very light, low pile carpet had areas stained treated that did not come totally clean, and areas that appeared clean immediately after cleaning have "reappeared" in exactly the same place/size in a matter of a few weeks. This carpet has the "waterproof backing", so perhaps that's a factor? Not sure, But I will go back to steam cleaning for that room after one try with Chem-Dry.

Good morning, Amy & I have recently purchased a new home…read more Those floors needed A LOT of help. During the original appt time and the time, we need them to show up. We had to reschedule or push 4 times. Everytime we called to reschedule, they were so gracious. When Mac showed up, he was polite, professional and courteous as the seller was moving out, and we were moving in. He was in the middle. He stayed late (8:30pm ish) to ensure that he didn't miss a spot. So very thankful for his efforts. The house looks great. The tile looks brand new!