Had them out for a repair of my mother's refrigerator, which we bought about five years ago for…read morearound $500.. The repair involved replacing a starter relay ,which he had in his truck. He was done in about 30 minutes and charged $250 labor for a bill totaling $360. I had to track down the itemized invoice to find the cost breakdown and when I called to complain,I was told that was the set labor charge that Mr Appliance internally charges across all its businesses for this repair. In short, management response to me: firm and, in my opinion, unfair. We are taking our business elsewhere and recommend you do likewise.

Second time using Mr A. Took a couple of visits to get the right parts and ultimately get the dryer…read moreworking again, but they e delivered both times we've needed them!!!

Al is trustworthy, ethical, and an expert…read more In our economy, ethics are important when we invite people into our homes to fix issues. We had a concern with our dryer that could easily have been turned into a hundreds-of-dollar issue. He disassembled our dryer and found that the problem was pretty mundane. He easily fixed it and reassembled the dryer. He then explained what might have led to the issue and told us how to keep it from happening again. His price? Only his time, which was very fair. If you need help, I highly recommend him.

Very disappointing interaction -- communication went from helpful to hostile…read more I contacted Al's Appliance Repair about a refrigerator that wasn't getting any airflow into the refrigerator compartment. I sent pictures of the model number and the louvers, explained the issue, and initially had what I thought was a pretty good interaction with the repairman. He responded with troubleshooting questions and suggested a hard reset. I explained that I had already done that multiple times, including leaving the refrigerator unplugged for 24 hours to make sure any ice had melted. He then suggested that the control board was likely not sending power to the evaporator fan and offered to come out the next morning to diagnose it. So far, so good. I then asked a very basic question: "How much do you charge for the trip and diagnosis?" I didn't hear anything for the rest of the day or the following morning, so I sent a follow-up asking if he had seen my question. Several hours later, I received this response: "Sorry, but I don't allow people to waste my time. I asked you for your address not once but twice and nothing so I am out." Honestly, I was stunned by that response. There had been a misunderstanding. When we spoke on the phone, he asked generally where I lived. I told him west Bentonville, by the airport, and he said it would typically take him about 30 minutes to get there. When he subsequently asked for my address by text, I wanted to first establish what the service call and diagnostic fee would be before giving out my home address. That seems like a completely reasonable question to me. I certainly wasn't trying to waste his time. I was trying to become a paying customer and simply wanted to know what I would be paying before scheduling a service call. What really bothers me isn't that we didn't end up doing business. It's the unnecessary hostility toward a potential customer over what was clearly a simple misunderstanding. There was absolutely no reason for the interaction to go from professional and helpful to "I don't allow people to waste my time" simply because I asked about the price before providing my address. Ironically, I'm now glad I didn't schedule the appointment. If this is how a potential customer is treated before the technician has even arrived at the house, I don't have much confidence in how problems would be handled if something went wrong with the repair. I would strongly recommend getting a clear understanding of the service/diagnostic fee and expectations before providing your address or scheduling with this company. For me, this interaction was enough to take my business elsewhere.

Curtis was very accommodating and courteous. He was quick to respond and resolve my issue with my…read morerefrigerator. He was a pleasure to work with.

From the owner: 5 plus years experienceread more

Fantastic service! We will absolutely use again! Not to mention the fact that labor plus parts was…read morecheaper then the others I got a quote for that didn't even include cost of parts!

From the owner: Save money by repairing your appliances…read more We specialize in repairing all major brands. Our goal is to get your life back to normal as quickly as possible. We love your appliances.

Justin was awesome! Courteous, professional and knows his business. In and out in less than 30…read moreminutes. Fixed my Whirlpool dryer by replacing idler pulley, belt and roller bearings. Running whisper quiet and priced very reasonably!

Justin came to our house on the same day less than an hour after I called him on a Saturday to look…read moreat our dryer that went out. He determined that the issue was likely the electrical system and that it would be handled by an electrician. He didn't even charge us for his time since there wasn't actually a problem with the dryer.

We had a great experience with Mr. Fix It Appliance Repair. Communication was excellent from start…read moreto finish. They responded to our c quickly and came out the very next day. They gave us a service window and arrived exactly when they said they would. Paul was knowledgeable, professional, and immediately made me feel comfortable that our appliance was in good hands. The repair was completed quickly, and he took the time to explain what was wrong, what he fixed, and answered all of our questions. The pricing was very reasonable, especially considering the quality of service we received. I highly recommend Mr. Fix It Appliance Repair to anyone looking for honest, reliable, and skilled service.

Quick response. Kept me updated on what time he would be arriving. He was very informative on…read moreeverything that was wrong with my washer.