Had a small repair done with them through our home warranty on a washing machine. We saw the invoice (about $120) but the insurance company paid for it and charged us $100 deductible. Everything went great here, as predicted, no problem, quick repair. No complaints. 2.5 months later, same issue, same part, home warranty expired however, so we decided to call appliance magic and use them directly. Now they want to charge me $300 for the same repair. Will not warranty their work because it is not within 30 days, and will not look into part warranty from where they bought it. read more

I had no issues with the service or technician. He arrived on time, both times and texted and called before he came. I had issues with my refrigerator so hopefully the part that was replaced, fixes the issue. read more

I had American Home Shield and they referred me to this bogus repair service. To start with they don't answer the phone like a regular business during business hours. Once you're lucky to set an appointment with them they send a technician to visit your home. This is akin to a social visit because they don't do any repairing. They just take a look and leave, saying that they'll come back and fix whatever is that is wrong, although they're not sure of what is wrong. About a month later when you call AHS again, you hear again from them and they set up another visit to your home where they don't fix anything because they don't have the part they need or they didn't get what was wrong or some other excuse. They're useless and unscrupulous. read more

I have A.H.S. and when my dishwasher broke, my ticket was assigned to Appliance Magic and after reading the reviews I was prepared for the worst, but remained optimistic. Tech called 30 minutes prior to arrival, arrived on time, courteous, and advised the motor was bad. Tech called me that evening and advised they had one in stock and requested to come out today to replace. Different tech called today and advised he was 20 minutes away. Tech arrived, removed his shoes, very courteous, and proceeded to replace the motor. Tech cleaned up after himself and I was very pleased with both techs and the service I received from Appliance Magic. Both technicians were very professional! read more

I was assigned a technician from AHS to come out and fix gas range and the tech said he couldn't fix it because the part is hard to find. He told me my gas range needs to be replaced and that they don't specialize in my brand. This is an $8000 range and you don't just replace these things. I looked up a wiring diagram to see what part it needs. I bought the part and fixed my oven myself with no experience and these guys couldn't even fix it. Why can someone with no experience fix this but not these guys. read more

We had an oven repair contracted to this company by our home warranty provider. The service was terrible. Who comes to repair an oven that is not heating properly and then doesn't bring a thermometer to test the repair? Or even stick around long enough to see if it's working. I had to force him to stay while we preheated the oven and used my own thermometer to test. Came out to the house twice, never fixed it properly and I still had to pay the service call. Terrible experience. read more

I have a Home Service Warranty and have used Appliance Magic before. Each time, they have done an 'OK' job. This time, I had 2 items that needed repair. The first one, they fixed, The second one, the technician forgot to order the parts. When the technician arrived, he had a puzzled look on his face about the 2nd oven. I asked him to turn off the oven light, while we were waiting to receive the parts. He did not and when I went to use the oven, part of the light enclosure was at the bottom of the oven. Very piss poor service. Two weeks later, no word from them. I called my Home Warranty company and they said he marked the order as complete. My advice to ALL: STAY AWAY FROM THIS COMPANY! read more

terrible experience. They were sent to fix our dryer through our home warranty. Told us they needed to order a part but never called us back to say they actually ordered the part. My husband called and they told him, it would be 5-7 days to get the part. A week later we get a call from the home warranty company saying that Appliance Magic does not repair the brand of dryer we have and that no part was ever ordered. So, two weeks later and we still don't have a dryer. Awful place to do business with. read more

My Landlord has home warranty through American Shield. They contracted Appliance Magic to fix my dryer and I've had nothing but problems. First, it took several days to get an appointment. They called me once at 8PM, which I missed. For the next 3 days, when I tried to call back, there was never an answer. The voicemail did not say the company name, so I was reluctant to leave a message. I finally had the landlord intervene through her warranty company and was able to get an appointment- a week after the dryer stopped working. Fine. On the day of the appointment, the tech called to tell me he was on his way, which I would excpect. What I didn't expect was for him to walk through my front door about 30 minutes later. Yes. Walked right on through. No knock. Just helped himself into my home where my 3 year old child happened to be laying on the couch. Thank God I was sitting in the living room with her. I immediately jumped up and informed him that he needs to knock and be allowed into people's homes. He seemed flustered and didn't really say anything. He went about his business. I will note that he did apologize on his way out. Parts had to be ordered for the dryer and he said it would take a few days. They would call to set up another appointment once the parts came in. Fine. That happened. A nice lady called and set up an appointment for Friday 2-6. I took off of work. On Friday, I did not hear from the company until 6:07pm. The same guy who walked into my house called and said he was in traffic in Manassas and that he would be there in 35-40 minutes. Fine. Annoyed, but fine. At 8:00pm he called again. He is still stuck in traffic. C'mon dude, I wasn't born yesterday. I know DC traffic sucks... but really? No. I tell him that he needs to come over the weekend. He acted wishy washy about that, so I told him to call me the next day. He called me at 4pm Saturday. I'd already given up waiting, so I had gone to Baltimore with family. Here is is at 10am Tuesday, still haven't heard from the company. Still am without a dryer. Talk about a terrible company! read more

We requested service through AHS for a 15 year old dryer that had seemed to give out. The request was made on a Saturday. We received a call from Appliance Magic the same day and the service appointment was scheduled for the following Monday. The technician arrived within the given window of time we were given. He was polite and respectful. He was quick to diagnose the problem and had the part with him to fix the dryer. Excellent service. read more

the worst company ever. they came out to fix my dishwasher, took two weeks for a part, never returned phone calls for updates and then when they finally came back to fix the dishwasher they didn't do anything!! it was still in the exact same condition as when they arrived -- oh....except they damaged my cabinets in the process of "fixing" it. read more

I recommend you look eslewhere first. They sold us 1200$ of appliances: dishwasher(new), fridge(used) and stove(used). Seemed like a good deal at first with delivery and install but then when they delivered them I Noticed there was no kick plate on the fridge bottom so there is a big ugly opening underneath. You couldn't tell that in the store because they are so close together. Then when they installed the stove they had to shut off the gas line (which I understand) but then they did not restart my pilot light on my furnace or the pilot light on my water heater so I had to fumble in the dark in the cold to get my heater back working again and get a contractor to relight my water heater. I'ved asked they at least order a kick plate for my fridge since they probably get much better parts prices being an appliance store than a normal consumer. So far they are saying "many of our fridges just come that way". Unnacceptable in my opinion. read more

dishonest. said one thing to me but called back with a totally different assessment. Find someone else!

Like other reviewers, I have an American Home Shield home warranty and Appliance Magic was sent to my home to address an issue that I was having with dishwasher (was not cleaning dishes well). I have been very dissatisfied with my service. The technician came to my house 1 1/2 weeks ago and told me that he thinks the issue is just that the filter needs to be replaced. I paid him $60 and he said he would bring out a new filter. Going on two weeks later, I still haven't received the filter. I called yesterday, they said they would drop off the filter between 1 and 4pm. When I got home, there was no filter waiting for me. I called again today and was told maybe they would bring it today, maybe tomorrow. This seems unacceptable to me because I was not kept in the loop about the change in delivery time AND I STILL HAVE NO IDEA IF THIS WILL ADDRESS THE PROBLEM. read more

Another AHS customer. Appliance Magic was sent out. No showed twice. Couldn't communicate basic English. Questionable competence. These guys are pathetic. Time will tell if they actually fixed my dryer. read more

American Home Shield sent these guys to my house on two separate occasions to fix two different appliances. Between the two appliances, I had eight visits, no calls returned and a technician explaining to me how great Pakistan is compared to the United States and how people are better over there. No thanks! I'll buy another appliance before allowing this garbage in my home again. read more

American Home Shield (AHS) dispatched a technician from Appliance Magic three time to my house to fix a 10 years old dishwasher. The technician wasn't able to repair it and wouldn't report back to AHS to tell them he isn't able to repair the dishwasher. read more

I scheduled the fix on the AHS web portal on Sunday evening. On Monday morning they called and came out Tuesday. I could have done Monday, but my work schedule did not allow. They called 30 minutes prior to coming out, which gave me time to get home. They called, I hauled home and they accessed the issue on the dishwasher. The parts were ordered and they would call me when the parts arrived. They called on Thursday for an appt. to come install the parts, I requested Tuesday, and same deal. They called 30 minutes prior to arrival. Several parts were installed. Go to go again. I'm happy! read more

WORST PEOPLE TO DEAL WITH. I have never had such negative experience. They lied, and overcharged. They are rude and inexperienced. They took my money and sold me a refrigerator that never worked. they wanted more money to fix it. they are nothing but SCAMERS. read more

Totally agree - We would honestly give them no stars if I could. We are very disappointed from the service or the lack of. We ordered refrigerator for a property we rent out. They delivered the product that broke within the 30 days warranty. They came to fixed it. The fridge broke again. When my husband called they said there was no record of the repair and at this point it was past the 30 days warranty period from the initial purchase. We wanted to pay for a technician to come and fix it but somehow our apartment now was too far out for them... My husband went to bring another fridge to the people who live in the rental property and realized they have damaged the wall and the adjacent counter top. It turned out the fridge they brought initially was 2" larger than the dimensions given to them, so they simply ruined everything around... We tried calling several times and the people answering the phone are saying they cannot make any decisions but the manager will call us. It has been more than 2 weeks. Obviously, no manager will be calling us. The service is horrible and we are completely dissatisfied. We definitely would not recommend this company to anyone. Not worth the hassle... Completely unprofessional! read more

Response time was good, but the good ends there. Technician didn't seem to understand what was wrong...assumed since appliance was only a year old and good brand that nothing could be wrong with it...wasn't willing to check venting...when pressed changed a sensor (which in the end did not fix the problem) read more

I have AHS and requested refrigerator/freezer repair. AHS first sent out a company that returned 3 times to fix the problem and told me that it couldn't be fixed. AHS wanted a second opinion and sent out Appliance Magic. The repairman came out and in about 20 minutes had my refrigerator/freezer running better than ever. I will from now on request that AHS sends out Appliance Magic for any further repairs. read more

First of all I have a home warranty through American Home Shield. They contracted Appliance Magic to fix my dryer which they have come to fix on 3 separate occasions because it wasn't done right the first time. This last time I called AHS to have them come out without charging me a service fee. They said it was 3 days over the 60 day recall period and I would need to pay a service fee. Well needless to say I will not be doing that...I'll buy a new dryer. Then I tried to call Appliance Magic, I got a voicemail which didn't even say the company name so I hung up. I called back and a lady answered by saying hello. I said is this Appliance Magic? She said yes so I told her my problem and she was rude, had a smart mouth and neglected to solve the problem. They need some lessons in customer service then need to send their technicians back to trade school evidently. read more

Not recommended (at all)..... I had the experience dealing with Appliance Magic as a tenant. The property owner sent this organisation to fix a pair of broken fridge / freezer gaskets and repair an ice maker as part of their warranty with American Homeshield. My experience is as follows: 1. The first operator arrived within an agreed time frame (a three hour window on a Friday) to take details of the broken gaskets (one for the fridge, one for the freezer on a combined fridge / freezer unit). They provided a phone call approx. 30 mins prior to arrival to confirm I would be available for their attendance. 2. A second operator arrived within an agreed time frame (a three hour window on a Saturday) with the parts to undertake installation. They also provided a phone call approx. 30 mins prior to arrival to confirm I would be available for their attendance. The ice maker and fridge gasket were correctly replaced. The freezer gasket was the wrong size. 3. I conveyed my frustration and asked for the return visit at a specific time so half my Saturday was not wasted waiting until their operator was available. The 'best' the front office could do was promise me a visit between 10am and midday (ie. a two, rather than three, hour window) with a call 30 mins prior to arrival. This was mutually confirmed via email. I received a phone call at 2:45pm (yes, almost three hours after the agreed window expired). The operator wanted to confirm I was available (ie. no apology) for his attendance. When I pressed what happened to the original promise, he had no idea, told me he had been at a long job this morning, and was working his way to my job (clearly, I was not first!). I reiterated my expectations were not met and was told he could come now otherwise it was my (not his) responsibility to reschedule. I was even told "the clock is ticking". The operator arrived approx. 30 minutes after making the demanding call and installed the gasket as expected. This organisation did not meet expectations regarding the following: A. technical ability: the second visit did not have the correct gasket. This is poor, unsatisfactory at worst, given the first visit measured the appliance and confirmed the model number etc; B. respect for a customer's time. The organisation consistently demands a customer to be 'on call' for a three hour block of time to suit availability of their operators defined with a half hour's notice. I expect a specific time with the service provider will be mutually agreed and honoured. It is perfectly reasonable to run a little late due to circumstances beyond the operator's control, provided there is an apologetic phone call to negotiate alternatives; and C. timeliness: the third visit was unacceptably late and the operator did not know or care. I've conveyed these frustrations to the organisation's office and given them one week to respond prior to lodging this post. I received no reply. If this organisation bothers to respond (presumably with a defensive post!), please consider they have chosen not to engage privately and / or provide me with any opportunity prior to public posting. read more

I made service call to get my dryer repaired, after three attempts of a technician from Appliance Magic the problem still persists. Excessive heat ruined two loads of cloths (worth $650). The technician recommended the dryer vent cleaning. I spent additional $170 for dryer vent cleaning which did not correct the problem. The overheated dryer melted cloths and created a swear fire hazard and smoke - thank God we still have our house. AHS keeps increasing copayment without caring for the customer and their quality of service is getting bad to worst. read more

If you are referred to this company do not do business with them! I made an appointment and asked to be called 30 minutes prior to arrival by the technician. The technician called and stated he would be arriving in about 25 minutes. I asked him to call 10 prior to arrival and I would meet him at the home. He said ok. Five minutes later he called and said he arrived but was leaving. I asked could he wait the allotted time agree and he said yes. I arrived within 5 minutes and he had LEFT!!! I called the office and the manager told me to shut up and hung on me. I called back several times and they ignored my call. I called my warranty company and they said they wanted to transfer the ticket to avoid any drama. What drama would there be if you were doing your job? Why the vulgar, disrespectful and awful customer service?? It doesn't matter. Any business who employs someone to represent them with such despicable behavior is never worth having in my home. read more

I have American Home Shield who sent Appliance Magic out to diagnose my refrigerator. The first issue had to be that they didn't ask what kind of fridge I had, so they sent out a technician who was confused as to my brand (Fisher and Paykel) and so he asked for the book. We gave it to him, but it is an owner's manual, not an operating manual. He removed the screws from the plate that housed the components, put a flashlight in it, "looked" around (because he touched nothing), and then he declared that it must be my control board or the compressor and reattached the plate. He said that he had to, "diagnose the refrigerator online", and would return on Saturday but gave me no time. On Saturday, I called to get an estimated arrival time. The dispatcher was confused. He told me that only one person works on Saturday and he would call me back. When he returned my call he said, "We cannot fix that refrigerator as we are unfamiliar with that brand". He then told me that he had called American Home Shield to tell them that they could not fix it. When calling AHS, they had not received a call from Appliance Magic. Now I have to wait for another company because Appliance Magic was too incompetent to ask what kind of refrigerator I owned, but more important, their technician was not up front enough to simply say, I cannot fix this. This has cost me another 7 days of substandard refrigeration and loss of food and I seriously question Appliance Magic's business practices. read more

Horrible, horrible experience! I have American Home Shield and Appliance Magic was dispatched to repair our leaking dishwasher. They came to our house a total of 4 times, misdiagnosed the problem 3 times, caused water damage to our floor and garage ceiling, and in their last visit filed a false report to AHS that we have broken the dishwasher door. On their first visit the technician misdiagnosed the problem as a leaking motor and said the part needed to be ordered. Never heard back from them and after a week and half, I had to call AHS and had them get Appliance Magic to call me back. After their 2nd visit and replacing the motor, we had the same large water spill in front of the dishwasher and they came out for a 3rd time and said they needed to adjust the door hinges. We then had a huge and much worst water spill that damaged the floor and the ceiling below the dishwasher. So they came out for the fourth time and the technician was not really sure what was going on but said he will file a report to have the entire door changed. Later that day I got a call from AHS that Appliance Magic claims we have damaged and broken the door and it is not covered because it is not due to normal wear and tear. After 2 weeks of back and forth with AHS we had a second company, Silver Star Appliance, come out and determined that the door was not repairable. They documented that, this was due to normal wear and tear and no physical damage was done to it. I reported this to Appliance Magic and asked the owner, Aqeel, to repair the damages to the floor and drywall, as this was caused by their repeated misdiagnosed repairs. He told me that he has all the paperwork and can go to court if I like! Don't take your chances with these guys they are incompetent, unethical, dishonest, and don't take responsibility for their work. I also blame AHS for this whole unbelievable experience. They sent a company that had an F rating from BBB to our house and they were not helpful in any way in resolving this issue with the Appliance Magic. They told me it's between me and them, even though they were responsible for selecting this company and sending them to our house for this repair. I plan to cancel my policy with AHS. read more

I work in the mechanical/electrical service industry and they are probably one of the worst service companies I have come across. I had them come out to do a simple dryer fix, which they told me was the thermal safety fuse. After they left the dryer worked but it ran so hot it literally burned the skin when taking clothes out. About 20 days later the fuse went out again. I called back and had them return since they have a 90 day warranty on their parts and service. They came out and replaced the fuse but said there was nothing they could do about the thermostat or the temperature the dryer ran at. The technician told me that now I could do the repair myself, now if they have a warranty why would I spend my money and time to keep fixing the issue. At this point any good company would recommend replacing the dryer to avoid this issue, but not them. About a week after that the dryer went out again because of the same reason. I called back to have them come out but they were a no call no show not once but twice. All this could have been avoided if they knew the appliances better and just told us that we should replace the dryer, instead of coming out and being standoffish, trying to place the repair responsibility on the customer, and then just not showing up. I will never call this company again. read more

I was referred to Appliance Magic though American Home Shield for service on my dryer. I was given an appointment time or 10:00 - 4:00. At about 11:30, I received a call from the technician stating he would be at my home within 15 minutes. An hour later, when he didn't show up I tried calling back the cell phone number, but nobody answered and I left a voicemail. I then contacted the main line for the company. I spoke with a female employee who indicating she would check on the status of my appointment and get back to me. When I hadn't heard back from her, I called the main number again at 2:54. I spoke with a male employee who told me the exact same thing. Once again, I did not hear back. I contacted the company again at 4:05 and spoke with an employee named Billy, the only helpful person I dealt with. Unfortunately all he could tell me was that he was unable to get in touch with a technician and that because it was after 4:00 he was sure the technician would not be coming. He did apologize and offer me an appointment the next day, but I refuse to deal with a company that clearly does not value customer service or its customers in general. read more

American Home Shield gave Appliance Magic a work order to fix a stove in my rental property. I sent the info to the tenant with instructions to call the company and schedule the appointment, which he did. The appointment was schedule for today, 22 Jul 2015, 1100-1400. I called to check the status of the work order so that I could make the service fee payment; I had to speak with 3 people in the office, put on hold at least 4 times before I was told that the technician was at the property and no one was answering. I contacted the tenant, only to find out that he took off from work today, and was in the house with his two kids waiting for the technician. I called AM immediately to let them know that the tenant was at home. The woman was so damned nasty! It dawned on me that this was the same company I had an issue with in Oct 2013 (previous tenant)...same lies, went to the house a no one there, nasty office personnel, and the technician was no better. He did not want to check the repairs, got into an argument with the tenant...she refused to sign that the repairs were done and the stove was working. I called AHS and requested to not send AM to my property again. Today, when the tenant called the office, the same issues, nasty office personnel, and she hung up the phone on him! I called AHS again and made a complaint. I requested another contractor and was told by the AHS rep that if I cancelled AM, I would have to pay the service fee, and pay another to the new contractor. Unbeknownst to me or the tenant, the nasty AM office rep, cancelled the work order; I did not know until I called AHS a second time to advise them of the exchange between AM and the tenant. Appliance Magic needs help with customer service, apparently the company does not realize that without customers, they have no business. They definitely will not step foot on my property again! read more

Service requested thru AHS for repair of our Bosch dishwasher. Technician showed up promptly Friday afternoon and advised my wife a part had to be ordered for the repair. That night while washing dishes in the kitchen sink and letting the water out, the kitchen floor was covered with water. Needless to say, the water has warped the floor. Several calls were made to Appliance Magic, messages left, no answer and no emergency contact for them after hours. A call to AHS was fruitless as they said they had no emergency contact number nor did they really care about the water damage. I returned home from out of town on Saturday afternoon to discover the technician had not reattached the kitchen drain/garbage disposal with the dishwasher drain hose. You would have thought we would have been the first call Saturday morning but no. Technician showed up at 6:15 p.m. after I had fixed the problem. To add insult to everything, Appliance Magic had notified AHS that they wouldn't be able to complete the job and that AHS would have to send out another company for the repair, even after collecting the service fee. AHS advised us of this cancellation by Appliance Magic. I assume since we complained about their incompetence, they didn't want to come back and do the job properly. WORST company I have ever dealt with. 1 star is too much!! read more

i should have check, am still waiting for this company to even call. their business setup is not adequate. the technician came in for my dryer just look at it and said had to order parts. they dont even have common parts on stock. waitied a week to get a phone call, when the same tech show up he a motor to replace, during the process another part needed to get replace so the tech needed to order it, so now am here waiting another week with no dryer, and no answer on when this will be fix. i never had to deal with a company that doesn't keep track, bad business. read more