We are hosting Thanksgiving dinner this year- all our family is coming into town. Sunday, after…read moreusing the self-cleaning feature, our oven broke. We tried several companies, all of which either said they did not work on our type of oven or they were too booked to come before Thanksgiving. Then we called A&M Appliance. Ahmad (who is great) communicated with me via text to hear about the issue and schedule an appointment (he is extremely responsive). He came today (Tuesday) and fixed the oven, just in time to save Thanksgiving. Price was reasonable. Highly recommend A&M Appliance Repair.

From the owner: We love our customer and we want them to have the best experience when it comes to repair we will…read moreassure them our repair and we will guarantee them for 90 days of our workmanship this is pretty unique and the parts we use

I had an appointment with Home Appliance Care. The Technician Zafar Islam arrived as scheduled and…read moreprocessed to start the process of removing my old Washing machine Bellow and installing the new one. Zafar did an Excellent job, we had a great conversation and I believe he was meant to come to my home and do this job. I can't say enough good things about Zafar Islam will definitely use Home Appliance Care again. Price was as expected and reasonable.

I have serious concerns about the legitimacy of this company. After hiring them to repair our…read moredishwasher, communication became impossible. What happened: -They claimed to have ordered a part but provided no tracking information or proof of purchase -Multiple emails went unanswered -Calls were routed to an answering service that couldn't connect me with anyone who could actually help -No follow-up, no resolution, no accountability Bottom line: If you can't reach a company to get updates on your repair, that's a major red flag. Save yourself the frustration and find a company that actually responds to customers.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Technicians were polite and professional. Charged exactly as quoted and were done fixing my dryer…read morein about an hour. Cleaned the space before they left.

Responsive, reliable, professional, and timely. Mr. Pervaiz immediately responded to our call and…read morepromised he would get back to us with a quote and an appointment after he located the part to fix our appliance. He was able to get the part and fixed the appliances the next day for the price quoted. He was on time, explained was he was doing and cleaned up before leaving. We will definitely call him again if we need appliance repair.

Over the past two years this company has responded very quickly to my service requests, done the…read morework successfully, and charged very reasonable prices, less than another company charged for work that was not done properly. In addition, the tech went beyond the minimum job to clean out dishwasher and refrigerator lines to make sure they were clear. I am very happy with the work they have done.

I reached out on a Sunday and received a message very quickly regarding scheduling the next day…read more Received a diagnostic and repair service for dishwasher. Will happily reach out for future needs.

Highly Recommended!…read more The technician is a true professional with an impressive understanding of the inner workings of appliances. This is second time using them and great quality work every time!

Responsive and great work to fix my AC! Technician did a wonderful job, was professional, kind, and…read morehelpful. I recommend without hesitation

The true quality of a company is revealed when something goes wrong. And in this case it did and…read morethe results were bad. I hired the company to repair my washer. Diagnosis visit was great. Not so good after that. First repair appointment was cancelled during my scheduled appointment window because the part wasn't in yet. Second repair appointment, Mohamed showed up for the repair only to realize he had picked up the wrong part. The worst part was how he handled it. He said he had to drive back to Alexandria to get the right part. I had another contractor appointment at another property and told him my schedule was very challenging. He immediately became angry and literally started yelling at me. Said he was very busy too and this was messing up his whole schedule, exclaiming that it wasn't his fault. I was hoping to discuss our schedules to figure something out but he was losing it. I was trying to figure out what to do and he was yelling, "decide! decide!". Overwhelmed, I decided I would tell him go get it and come back and I'd try to figure out a solution in the meantime. After he left, I messaged the company and asked that they send another tech. They didn't have another tech. They refused to answer the phone and were not apologetic. Fortunately I was able to get my husband to come home from work and be there. At this point I was very upset and didn't ever want to see that man again. When Mohamed returned he fixed the dryer and apologized to my husband, but not to me, even though he was still texting me. Said he was really stressed. A little over a month later the part failed. It made me sick that we had to go back to the same company. They again said they didn't have another tech so again I had my husband be there for the appointment. I realized that likely there is only one Mohamed and the owner and tech are the same person. In spite of everything that had happened - the canceled appointment during the appointment time, showing up with the wrong part and yelling at me for it - he charged us $79 trip charge to replace the failed part. Said his labor warranty was 30 days. Here he had an opportunity to do something to compensate for his previous behavior and last minute cancellations, but he chose not to. I will never use this company again and do not recommend at all. So many good reviews but when things go wrong, beware.

Very professional, great communication and honest. Recommend without hesitation A+ Tech knew…read morewhat he was doing and resolved the problems

I was connected with Top Notch Appliance service as they were the local contractor scheduled on…read morebehalf of Bodewell - the warranty service provider for my dishwasher. My dishwasher was only about 9 days old (purchased late Febrruary) when one of the springs on the door broke and the door no longer sealed which resulted in the dishwasher leaking. The Top Notch team came out on March 18th to assess the issue and determine the root cause which they said was the broken spring/door hinge. This was replaced under standard warranty and the technician left but told me if it was still leaking that they would need to look at the door. I ran a full cycle that evening and it leaked again so I called their number back and left a voicemail. A week went by and I had no follow up regarding someone coming back so I called again. I was told they "missed" the voicemail but would get right back to me. Another 2 weeks passed and they had someone come out to replace the whole front door panel. During that replacement, the technician damaged the brand new door and left dents in it. He told me that if the issue did not get resolved that I needed to let them know and they would put in for a new dishwasher replacement with the manufacturer, but if the issue was resolved that they would still need to replace the door as they left me with a dented door panel. While the major leak was resolved, it was still not sealing correctly on one side of the dishwasher as I was still getting water pooling at the top and dripping out on my dishwasher and the seal on the side was letting all sorts of particles surround the side whereas the other side of the dishwasher was spotless. I contacted their team back and received a voicemail again so I left a voicemail letting them know the status and requesting the replacement. I then called weekly for the next 6 weeks trying to get an update, leaving voicemails each time as no live human ever picked up. I started getting suspicious so I called them from a different phone number and a live person answered which proved my suspicion that they were just ignoring me. During that phone call they told me they had passed everything to the manufacturer and sent the manufacturer an email, so I requested they forward the email to me and provide me with the case number for the manufacturer. I never received the email they told me they would send and when I called the manufacturer with the case number they told me that they never received a replacement device request and the ticket was closed. I had to open a brand new ticket with the manufacturer and they had to send a different technician out to both look at the door with Top Notch Appliance left damaged as well as assess what the issue was with the dishwasher as they are unable to re-open old tickets. The manufacturer scheduled a different company to come take a look which happened today (July 7th) and they informed me that cosmetic issues such as the door are not covered by the manufacturer and that it needed to be handled with Top Notch - but they would work on the other issue. The overall communication from this company was terrible. They ghosted and ignored my voicemails, then lied to me on the phone. They never finished the service that they were contracted to do, and left me with a dishwasher that was still not working correctly, and had damage that they themselves caused. They did not even report all of their work back to the manufacturer. Their overall sheer incompetence has left me without a correctly functioning dishwasher and a damaged one for months. I would not recommend anyone do business with this company.