There is a reason to shop small home town stores. The service, communication, delivery and…read moreinstallation were all outstanding. This is not the first time I have purchased my appliances here and it won't be the last. They match anyone's advertised price and will give you other options of similar models to compare with all the specs. The install is everything in one price much lower than anyone else. Well worth going here you won't be disappointed!

Bought a new dishwasher from Rosenthal I paid $170 to have it installed delivered and old one…read moretaken away. The installer said I would have to pay another $150 to get the right fitting to hook it up which there was already a dishwasher hooked up to it called Rosenthal to complain. They they said it was out of their hands for me to call the installer. which I called and they still wanted $150 more to put the other fitting on.

Dryer would not start found a fuse that seemed bad. Went in and the parts counter fella had a…read morereplacement for me before I could even show him my model number. And then he said "also check this ..", which was key because I did check that, and it revealed a bigger and more serious problem. So back I go and they had that part as well! They gave me a bit more advice on it, and I went home and now I have a working dryer :-) And I know a good deal more about how this machine works. Stellar service!

BUYER BEWARE We…read morepurchased a $2,300 refrigerator from Cabin Hill, our 4th appliance from them in about 6 months. We chose this long-standing, locally owned business because we believed we would receive reliable service and accountability. We also purchased the extended warranty on every appliance we've bought there. We were sold a defective product. Just over a year in, the freezer failed. We are now over two weeks without a functioning refrigerator, including through Thanksgiving. We lost hundreds of dollars in food and had to cancel holiday plans with our family and grandkids. The service technician spent over an hour diagnosing the issue and informed us that we had one of the most serious problems a fridge can have: a refrigerant leak, which rendered both the freezer and refrigerator unusable. We were told the repair would take nearly a full day and had to wait over a week for the appointment. After over 5 hours of work during the repair we were suddenly told that the refrigerator could not be fixed and we would need a full replacement. This was especially frustrating because just an hour earlier we were told that everything looked good and the repair would be finished soon. Instead, they said GE, not Cabin Hill, would be handling the replacement process. We didn't buy from GE; we bought from a local store expecting local support from their in-house service department. That expectation was a major factor in choosing this supposedly "mom and pop," 100-year-old business. What happened next was even more disappointing. I called today to speak to an owner, hoping that someone with actual decision-making authority might help our family. I was told an owner would return the call. After hearing nothing for 3 hours, I called again and was told the owners are never there. I was then transferred to a supervisor, who later identified himself as the highest-ranking employee on site. This supervisor was dismissive, offered no empathy, and provided no solutions. He repeatedly talked over me, refused to provide his manager's contact information, and would not pass our concerns to anyone above him. He hung up on me three times. I never yelled or swore; I was simply trying to get help. Am I frustrated? Yes. Did the arrogance, disrespectful tone towards a woman, and abrupt hang-ups escalate that frustration? Absolutely. We now have: A barely one-year-old refrigerator with catastrophic failure No usable fridge or freezer Hundreds of dollars in food loss A disrupted family holiday "Double coverage" in warranties that have produced no meaningful support A business passing everything off to GE, despite GE not being the retailer The most disturbing part is the complete lack of compassion, accountability, or willingness to connect us with an actual decision-maker. The supervisor claimed to be "in charge" but refused to share who his own boss was or how to contact them. Each time we asked, he hung up the phone. We expected much better from a company that presents itself as a caring, community based operation that has served our region for generations. Our initial experience, including excellent delivery staff was exactly what we had hoped for. But when it mattered most, that level of service disappeared completely. We have contacted the Better Business Bureau, and the Attorney General. People deserve to know the reality behind the reputation. This has been the worst customer service we have encountered, and the overall experience has left us feeling deeply uneasy about how this company does business. Proceed with caution. **The reply on GOOGLE by the business is not by an owner, as they are not involved with the business as we were told, and is not factual, see above. If it was, we wouldn't be here. Plus we called GE directly today 12.9.25, since we have heard nothing yet, and they had no idea about this issue, so more untruths. They also wondered why Cabin Hill was not handling this for us, and told us the tech cut the line too short and this is why the repair could not be completed. Lies upon lies so far. Shady stuff here folks.

White Vacuum has repaired 2 of my Dyson vacuum cleaners for a very reasonable price and had them…read morecompleted in the week I dropped them off. They were also more than willing to sell me a replacement part that I felt confident to replace myself. (This was a power cord that the pet rabbit chewed through. I successfully repaired it.) This is quite a friendly place, knowledgeable, and they carry every make of vacuum that you can imagine.

Excellent service. Very trusted folks. Here is my encounter:…read more My Dyson machine broke and I took it to White Vacuum Co. John looked it over and told me what needed to be done for the repair. He gave me an estimate for the cost. Instead of repairing it, I decided to invest in a new vacuum cleaner- (this machine was 8 years old). Originally, I thought I could buy a cheaper model from Craigslist, but John advised me what to look for when buying a vacuum cleaner from an individual "off the street". I really appreciated his concern and decided to purchase my new machine from him at White Vacuum Company. During my shopping experience there, he took a lot of time with me, making sure I got the vacuum I liked and even gave me a good deal on the machine-(a New Dyson!) I trust him and the folks there, and will only go to them for my vacuum repairs and purchases in the future. Highly recommended merchant! Carolyn ".....I don't usually give reviews, but when I do, I make sure it's a good one........"

Do not call this guy. I made a mistake & called him. He said he knew the Samsung RF23J9011SR 4…read moredoor has issues with the ice maker. He said he is very familiar with them not working because of the design flaw, it is a known issue. I told him I need it repaired so I can have ice. He came up & said he wouldn't replace the ice maker because it wasn't worth it and charged me $125. I asked him why he didn't tell me on the phone since he was very familiar with these refrigerators that he couldn't and wouldn't repair it. What a rip off! I paid him $55 but should have just kicked him off the property.

Excellent Service!! Rob was able to fit me into his busy schedule the same day. He came and…read moreevaluated the problem and was able to install the new part and had my machine up and running in less than an hour. I truly appreciate his professionalism and highly recommend him to anyone.

Called for a gas stove repair and he came the same day. Reasonable rates and good service. Would…read moredefinitely recommend.

Told me they would be at my Home at 11am, called at 2pm and said they would be there a 4pm, then he…read moredid not show up until 6pm. was there about 5 minutes and told me he couldn't fix it. He didn't even open up the dryer or open his tool box and then charged $89.50 for a service call. I will go somewhere else next time.

The tech was prompt and efficient. He immediately got to work and was very thorough…read more He charged me exactly what he quoted me and my dryer tuns fine now.,

I requested service on a Sunday night the 28th around midnight and AZE was here at 10am when the…read moreservice window was 10am to noon. Went down to check on the clothes that I had attempted to wash in the evening, and the same error codes were showing. I contacted AZE and the part that was needed to fix it wouldn't be available for 3-5 business days. That being unacceptable they are hopefully returning tomorrow the 30th to remove the part that was erroneously installed and issuing a refund. Turns out they're claiming I cancelled the credit card transaction but I still have to pay the $75 which I'm not. I've started the dispute process which includes all the messages between me and the technician.

Called to have my Electric Dry repaired. We set a date and time, the wife took a day off and got a…read moretext that they were running late would like to reschedule. Canceled and just bought a new one.

Ted responded quickly to my washer repair project, along with two other vendors. He was…read moreknowledgeable and very helpful. We isolated my 9 year old G E top loader problem to the drum bearing. A major repair. He pointed out that the cost to repair probably wasn't worth it. True. His parts & service estimate was more than my original purchase price. He could easily have booked a service call, then strung me along. He didn't. I'm posting this review because Ted demonstrated his ethics & honesty. A true professional you can trust! I do. He's the 1st person I'll call for my next appliance repair. Thanks, Ted!

Just want to reiterate, DO NOT use this business. I feel even more strongly about this after John…read moreresponded to my first review. Here's the response John posted (I'm also attaching a screenshot in case he deletes): "We are always happy to help you, we really give the lowest prices for the highest quality work. What can I offer you, the guarantee for the work has already expired, the manager sent you an invoice for the work, I'm sure that another part has broken, if you want we can come to you for free and see how we can help you, we areflexible and adequate, write me your text message on the phone and we will be happy to solve your problem or write your phone number for communication and I will contact you without fail and help you. Your son said that you need help, and We repeatedly called you on your old phone with offers to help, but you did not answer, I contacted a neighbor, he promised to call back if help was needed, but did not call back. I'm sure we can resolve the misunderstanding if that's what you want to resolve." Here's why this doesn't make sense: A. I never got an invoice for the broken part. I had a lot of trouble contacting them to even get this information and it was all over text. B. I don't have a son. I have two daughters, age 2 and 4. I'd be very surprised if they told John's company that I need help. C. I don't have an old phone, my number has not changed since about 2008. D. I see my neighbors almost every day, John most definitely did not contact them. He also messaged me saying he would help me for free only if I update the review to 5 stars first (screenshot also attached). This is against Yelps terms of service, I have reported this behavior.

Great guy! Did a great job on my flooring and fixing my door. He was very attentive and resourceful.read more