So last weekend, I was sitting on my back porch when my seven-year-old came out screaming, "Mommy,…read moredaddy, the washing machine's on fire!" Obviously, we were completely terrified but at the same time wondering if she was over exaggerating. Well, long story short, the belt and the agitator in my Speed Queen washing machine had broken due to its age. I didn't know that at the time, but I called my Home Warranty company, and they tried to send me Sears. I absolutely hate Sears. There's a reason why that company has fallen off the face of the planet. The reason is their horrible customer service. Nobody goes into their stores and buys their crappy products. Even their home repair company is worse. I have to tell you, I was beyond frustrated and disheartened because I felt like my washing machine wouldn't be fixed anytime soon. I called my Home Warranty back, telling them I can't have Sears and that I need to go with my own people. With enough passion and vigor in my voice, they gave me the opportunity and connected me with these guys. They understood my frustration and did everything they could to fit me in within a few days of my phone call. They were able to come out and fix my washing machine promptly, providing amazing customer service. Thank you, Mike, for fixing my washing machine and doing it with such care. I appreciate your warm and caring personality, as well as your desire to ensure my satisfaction as a customer. I have to say that my Home Warranty also appreciated their invoice and accepted it within a few hours. Hopefully, I'll get some of this repair paid for later on down the road. But for now, I have to say these guys deserve a solid five stars and a 10 out of 10 rating. I highly recommend them for all of you for your home repair needs.

Terrible customer service. Called for an appointment. They gave me a window between 2-5pm…read more Moved my work schedule around to accommodate the time. Received a call at 11:30 am but missed it because I was working. Called them back to be told by the receptionist that they cannot come back at the original quoted time frame because they are no longer in the area and they would have to back track. Zero willingness to try and accommodate me after switching around my entire work day. Would not recommend this company as most people can't take a whole day off of work. What's the point of giving times of service when you don't honor them?!

The tech was prompt and efficient. He immediately got to work and was very thorough…read more He charged me exactly what he quoted me and my dryer tuns fine now.,

I requested service on a Sunday night the 28th around midnight and AZE was here at 10am when the…read moreservice window was 10am to noon. Went down to check on the clothes that I had attempted to wash in the evening, and the same error codes were showing. I contacted AZE and the part that was needed to fix it wouldn't be available for 3-5 business days. That being unacceptable they are hopefully returning tomorrow the 30th to remove the part that was erroneously installed and issuing a refund. Turns out they're claiming I cancelled the credit card transaction but I still have to pay the $75 which I'm not. I've started the dispute process which includes all the messages between me and the technician.

These people are so honest that, even though they didn't come out for service, I feel I must share…read morethe positive experience. My last few dryer loads have ended with the felt seal in the drum hanging down. It was clearly losing its stickiness and I looked up whether this could be replaced and how hard it was. The whole drum has to come off, which is out of my capability range, so we tried calling these folks as they are nearby with positive reviews. This was on a Wednesday and although the soonest available appointment was Monday, they promised we would be on a cancellation list. The next day a cancellation came up but, when the woman listened more in depth to the issue, she said she wanted to be honest because for our dryer, even though it's just about five years old, the parts needed were no longer made and we were going to need to replace the dryer. She didn't want us to have to pay a service call only to learn it was unfixable. I really appreciated and respected this. Also when she couldn't get us an appointment immediately, she mentioned they prioritize people with broken refrigerators first, and if you've ever been there you will understand and respect this as well, because washing your clothes can generally wait but food going bad, not so much. I will call these folks for a future repair as I really liked their way of doing business.

Had a dryer issue and not only was the issue "diagnosed" over the phone, also saved me $$$. If I…read moreever have any household appliance issues I know who I am calling. This guy is honest and a quick responder. Hands down if you need and appliance repair this guy is the one to call. Supports local business

Speedy & professional service. Knowledgeable representative. Great turnaround. I'd recommend them…read morehighly.

Iva was awesome! Super kind, professional, and clean. He explained everything about the fridge…read morerepair and broke down the cost so I knew exactly what to expect. Great service all around -- highly recommend!

I bought a new clothes washer from Laketon on 4-26-23. I made the purchase in the store. I had the…read moregood fortune of being waited on by the stores owner Tom, I found him to be most knowledgeable, helpful and friendly. He was anything but pushy. I told him what my specifications and features were for the machine, and he showed me which ones he had in stock (I wanted the machine delivered and installed in 3-4 days if possible) that meet my criteria. I never felt he tried to up sell or arm wrestle with me.In fact he steered me to less expensive machines that had less bells and whistles than I thought I wanted. The delivery and installation of the new machine and removal of the old one were made within my time frame. The delivery crew of 2 arrived in the delivery appointment window. They were very efficient doing their job. Additionally they were exceptionally friendly and courteous. Before leaving, hey showed me how to use the machine and turned it on for a trial run. This made sure the machine was working properly and that all the connections were tight and didn't leak. The next time I need a new appliance, I will return to Laketon without reservations. Marc F., PhD

Laketon TV Sales had the refrigerator size we needed at a good price. The delivery was quick and…read moreefficient. They hauled away our old refrigerator. Would highly recommend.

Great service! The tech came out to my house the same day I called. They fixed up my dryer and it…read moredidn't break the bank. I would definitely recommend to friends and family if they have a broken appliance. My dryer is working as good as new which is a huge relief, buying a new dryer is not in my price range, but Prime Fix Appliance Repair is!

My AC was all screwed up when another company did some rewiring. Pelles wanted to get to the bottom…read moreof it and sent out their Manager. He had a mess to deal with. It was a Friday, later in the day and he refused to leave until he got to the bottom of it. And he did! Thought I may need a new AC but he took care of the problem.

We were overcharged by $70.00, refund was issued after I called to ask for an explanation of…read morecharge. Do not recommend this business.

Very prompt response. Owner is very thorough and explained what our problem was. Reasonably…read morepriced. Would highly recommend.

Tim is absolutely AMAZING!!! He really knows his stuff and he DOESN'T try to take advantage of…read moreyou!!! He's been back to our house 3 times already trying to diagnose the problem to our Whirlpool Washer and he's pretty sure he knows what the problem is!!! He's coming back out on Monday!!! Like I said Tim is AMAZING and TRUSTING - I highly recommend him!!! I found an Appliance Repair Person for ALL of our needs from now on!!!