Let me preface by saying that I almost NEVER leave reviews because I am so overly particular,…read moreeasily disappointed and am generally difficult to please that any review would be contaminated by this. I'm making an exception here because the experience was so outstanding.....from the initial call, scheduling the appt, showing up when promised and making the repair quickly and affordably. Terry Haynes, the owner is to be commended for his personal service and dedication. My Kenmore washing machine got sick....filled with water but wouldn't run. I got on the internet, as the YP don't really work efficiently any longer, found some companies and made a few calls. Terry by far and away stood out above the rest.....not only did he completely understand the likely problem (and told me ahead of time of the probable cause), he offered a prompt appointment day/time and quoted me his fee structure for repair. Terry called ahead of the appt, showed up on time, diagnosed the problem (the one of three mentioned on the phone), and fixed it within minutes. He could have easily tried to sell me the actual part that broke (the lid switch) which would have been $50+ above the service call but instead said...."if it were me I'd just bypass it because it will fail again and it's only a minor safety feature".....it's actually helpful in my opinion to be able to open the lid and see how it agitates.....I can stop it just by pausing the cycle buttons. Honest and forthright.....he left the decision to me. Additionally, Terry said if I ever had questions about other issues he gladly accept my call and help me over the phone......no third party without knowledge, no Indian call center.....the actual guy doing the repair looking to improve his service. I'm frankly a little concerned about making this review because my guess is that he'll start to become more successful because of it and I may lose a good contractor because of his company's growth, good attitude and business practices. Jeff S Fishers.

Unfortunately this is the first time I've ever had to write a negative review…read more I reached out to Terry on April 6th asking for him to fix my stove. He went by and gave me a quote of 695 dollars to fix it. Said I had to pay in advance because he had to buy parts and there is no refund. So I paid him and when we initially talked he said about 2 weeks parts will be in and we'd be in touch. 2 weeks I reach out he said he hadn't heard anything yet. Month goes by I again reach out again says only half the parts have came in but he will check. 6 weeks goes by I reach out, just waiting on 1 valve he says. Then he ghosts me for months at a time says "I'm on vacation I'll check when I get back" 78 days after I paid him he says "Yes, I will be refunding your money back. Because I checked with the warehouse and they ordered the wrong parts. I apologize for all the delay in hassle you had to go through." I have requested through Venmo from him multiple times with no response. That was 14 days ago and he hasn't responded to any of my text. I have been very respectful and just want my money back for services not rendered.

We had Captain Appliance Repair come out to work on our dishwasher. They came by, assessed the…read moreissue, and gave us a fair price. The dishwasher is running like new, and the tech who fixed it was on time and professional. It's not fun when an appliance needs fixing, but these guys made the process easy. Thanks!

Just had Salem from Capitan out to look at a problem with food freezing in the fridge section. He…read moreexplained and offered solutions I can accomplish on my own. He did not try to upsell even though I would be a perfect target. If anything arises with an appliance I will definitely call Capitan.

Our Samsung dryer started making some pretty awful noises, and after one failed DIY attempt (plus a…read moreziplock bag of "extra screws" ), we knew it was time to call a professional. Broad Ripple Appliance came highly recommended by a friend, and they absolutely lived up to it. Scheduling was quick and easy, I spoke with Brad, who got me set up for a next-day appointment. They do charge a standard $70 diagnostic fee, which felt fair. Brad gave me a heads-up call before arriving and showed up right on time. Even better, he came fully prepared with the tools and the replacement part needed, so he was able to fix the dryer on the spot. You can really tell he takes pride in his work with great attention to detail, and he even shared some helpful maintenance tips for the future. Best of all, the dryer was fixed the same day, and reassembled properly this time, with no "extra" screws left behind. Fair pricing, friendly service, and high-quality work. They do accept credit cards, but recommend cash or check to avoid a 3% fee (which gave me a reason to dust off my checkbook). Highly recommend, and we'll definitely use them again--hopefully not anytime soon!

Amazing service!!!! I called Brad about a busted belt on our dryer.....he was at our house within…read morethe hour, fixed the belt and even did some other maintenance for free. And their prices are best in the area. I would highly recommend using them!

No Show - Unprofessional and Disappointing Service…read more We had a scheduled service within a confirmed time window, but no one showed up -- and we received no call or update. I had to follow up myself just to find out what was going on. We requested the first available appointment, yet they couldn't even commit to or communicate a time slot. Completely unprofessional. To make matters worse, this company was assigned through our stove manufacturer, and the appliance is still under warranty. This reflects poorly on both the service provider and the manufacturer. We expected better coordination and accountability.

Got a nice ding in the door of my newer LG refrigerator, of course right front and center. Covered…read moreit with a magnet for a while until I decided to see if it could be repaired. I contacted LG customer service, which referred me to a Mr. Appliance location out of town. That employee referred me to this location. I called and got right through, setting up an appointment for my preferred date and time. I was texted the day before with a time window for my estimate. Jacksen, the tech arrived at the predetermined time. He was quite friendly and explained that pulling the dent out probably would still leave a spot. He gave me the repair options and eventually quoted me a price for a new door. Still less than a new refrigerator...and frankly, I like mine so I want to keep it! He did mention due to shipping delays. It could take up to six weeks to receive the door. No problem, magnet went back on for a disguise In the meantime. I was contacted around 3 weeks later and my door had arrived! Jacksen came back with a partner to install. They were prompt and even cleaned up after themselves! I did have one minor issue with the divider between the two doors not closing correctly. I called the company once more and Jacksen came back to adjust. He took maybe ten minutes to fix the issue, and again was very friendly and knowledgeable. I'd use Mr. Appliance again (although I hope I don't need to for awhile)!

this family owned business is amazing and they know everything about all appl. and they repair them…read moretoo and sale nice used appliance. very professional and generous family and staff. their used appliances look new and work like new.

If you need an appliance and want to buy used, this is the only place in Indy I would do that at!…read moreTrustworthy and good value!

Awesome! Showed up same day in Brownsburg and fixed my refrigerator - no part needed. Price was…read morevery reasonable. I will definitely call them again.

I can't recommend Hick's Appliance Repair enough! Their service was top-notch from start to finish…read more I had an issue with my refrigerator, and they were able to diagnose and fix it quickly even though it's an LG and has had problems others couldnt resolve in the past. Mike was professional, knowledgeable, and took the time to explain everything. Pricing was fair, and the service was fast and reliable.

Super prompt and thorough. Great job. Very professional and knowledgeable. Highly recommend.read more

We had birds make a nest in our dryer vent and the "clogged duct" sensor was going off on our…read moredryer. I called several places and everywhere seemed to have a 2 week wait. I finally found Kevin and he was able to come out the following Monday (I called on a Friday afternoon). He cleaned the dryer vent, my lint trap, and even cleaned up all the lint from the laundry room floor! He even installed a new guard on the exterior of the house that will no longer allow birds to get into the vent. If you need help with your dryer of ducts, call Kevin!!