Corey and his team were great. They responded quickly and saw to our call even though it was the…read moreend of day Friday. They quickly repaired the dryer and, in concern for our safety said we should not run it u til someone cleaned out the vent. His concern for our safety was comforting. They were efficient and did a nice job of making sure the space was clean when they were done!

Best in the business very professional on time and reasonable pricing they was in and out and fixed…read moreeverything that was goin on with the appliances that we were having issues with.

I called four other appliance parts stores looking for a washing machine drain pump. No one had it…read morein stock. It could come in anywhere from one day to 3 weeks. Prices were $123 up to $187. I called All Appliance Parts and they had one in stock for $59. He said to bring in my old pump to test it. He said he didn't want to sell me something that I didn't need. He tested it right there and showed me the odd noise showing that the pump had failed. Not only did he have the right part, in stock, at the best price, he gave me a military discount on top of that. I got home and installed the new pump and it's working just fine. I just found my new favorite appliance parts store!

No frills place with a very knowledgeable friendly guy running the counter. Worth the drive to get…read morethe part. Thank you!

My Whirlpool dishwasher stopped working. It's funny.....You never know how much you rely on it…read moreuntil it stops working. I called Capitan Appliance after reading the great reviews left by other customers. Joe was the technician that responded and within a very short time my dishwasher was fixed. Joe was my hero that day. The repair cost was much less than replacing a $1,000 appliance. I really appreciate it when I get great service and I highly recommend you give them a try. I will definitely call Capitan Appliance for all my appliance repair issues.

We had Captain Appliance Repair come out to work on our dishwasher. They came by, assessed the…read moreissue, and gave us a fair price. The dishwasher is running like new, and the tech who fixed it was on time and professional. It's not fun when an appliance needs fixing, but these guys made the process easy. Thanks!

No Show - Unprofessional and Disappointing Service…read more We had a scheduled service within a confirmed time window, but no one showed up -- and we received no call or update. I had to follow up myself just to find out what was going on. We requested the first available appointment, yet they couldn't even commit to or communicate a time slot. Completely unprofessional. To make matters worse, this company was assigned through our stove manufacturer, and the appliance is still under warranty. This reflects poorly on both the service provider and the manufacturer. We expected better coordination and accountability.

Got a nice ding in the door of my newer LG refrigerator, of course right front and center. Covered…read moreit with a magnet for a while until I decided to see if it could be repaired. I contacted LG customer service, which referred me to a Mr. Appliance location out of town. That employee referred me to this location. I called and got right through, setting up an appointment for my preferred date and time. I was texted the day before with a time window for my estimate. Jacksen, the tech arrived at the predetermined time. He was quite friendly and explained that pulling the dent out probably would still leave a spot. He gave me the repair options and eventually quoted me a price for a new door. Still less than a new refrigerator...and frankly, I like mine so I want to keep it! He did mention due to shipping delays. It could take up to six weeks to receive the door. No problem, magnet went back on for a disguise In the meantime. I was contacted around 3 weeks later and my door had arrived! Jacksen came back with a partner to install. They were prompt and even cleaned up after themselves! I did have one minor issue with the divider between the two doors not closing correctly. I called the company once more and Jacksen came back to adjust. He took maybe ten minutes to fix the issue, and again was very friendly and knowledgeable. I'd use Mr. Appliance again (although I hope I don't need to for awhile)!

Howie came out when he was expected. He called me 15 minutes in advance to assure the time was OK…read more He worked efficiently and quickly and was done within 15 minutes. The two front burners of my stove needed a new switch because they would only work on high heat and would not work on low heat. He knew what the problem was during the initial phone call so ordered the parts and had them with him. The burners are working as good as new now. The price was $245. I did not get any other bids so I don't know how this compares. I called him on a Monday about my issue and he was here on Thursday for the repair.

Martin is professional, knowledgable and efficient. He came highly recommended with 30 years of…read moreappliance experience. He answers his own calls when you call. We ordered parts over the phone. It was about 4 days after the parts arrived, that he was able to come out. He quickly diagnosed and repaired issues with my refrigerator's drain. Fortunately, he had the parts we needed in his truck so we did not need to order. During the repair, he described the problem and solution. He put a mat on the floor that he brought to avoid scratching the floor. He came well-equipped for the job. I felt that his service charge was reasonable. He was neat and cleaned up after his work. Now my refrigerator is like new. It has never been so quiet. He was also able to connect me with someone to fix my stove vent. Martin is my new go-to person for appliance repair.

I've had my refrigerator for about a week and it came with a 45 day warranty. I've been trying for…read more3 days to reach the owner so I can get the thing repaired. The freezer stopped working entirely three days after i brought it in. The Facebook Marketplace seller is ghosting me and has stopped responding to messages. I'd gladly change my review if he responds but this is terribly business practice and in line with the other terrible reviews from the BBB and Facebook.

Buyer beware. They often sell via FB Marketplace. This business offers a 45-day warranty but does…read morenot honor it. I've been trying for over a month to obtain a replacement timer for the dryer I purchased. I was told three times that it was ordered. Now "Cory" has gone silent and won't return my calls or text messages. Will not buy here again and would never recommend this business for appliances. If you check the Better Business Bureau, you will find that my experience is not an isolated incident, but rather common practice as Appliance Factory has a "Poor" rating from the BBB.

Did a great job on my washer came same day made it was great tech is friendly and did a great…read morejob

Avoid this company…read more I called to have my washer fixed, and someone came out same day to diagnose it. They told me without even opening the washer (all the tech did was try to run it a few times) that the entire motherboard needed replaced. Was told they would reach out to me to schedule the repair. Finally after multiple days, had to call them to get it scheduled. Once the $600 part was replaced, was told a sensor was also bad and they'd have to order that as well. Once again, I had to call THEM to get the third appointment set up. The third appointment, they missed my window, so I called and they told me they werent aware it was a two person job, even though they were just here a week ago, and would have to reschedule for another week later. Third appointment comes around, sensor replaced, and still not working. Was told there was a second sensor that was bad. Rescheduled for ANOTHER week later. Fourth appointment, they miss their window again so I call the office AGAIN and was told they were running late. Fine. About 4 30 that day, still nobody here, so I have to call them THREE TIMES until I finally get transferred to the owner, Who told me their technicians were on vacation, not even in the state.THEN WHY DID YOU MAKE THAT APPOINTMENT? Long story short, took them a full month to actually finish the job I paid up front for. Horrible management, they dont even reach out when scheduling your appointment, just put you for whatever date and time without asking if that works for you. Technicians were friendly enough, but the people responsible for scheduling and customer service need to be replaced, they have no idea what they're doing.​​