Update: After posting the original review I was contacted by the company and was able to quickly…read moredetermine that the issue was indeed with the home warranty company. The home warranty company scheduled appointments that were not even possible for 123 Appliance Repair to uphold since they were waiting for the needed part to be delivered. The technician was quick to set up an appointment once the part arrived. I was able to maintain communication with the technician at all times. I would absolutely recommend this company to complete any other home repairs that I may need in the future. I have had two appointments that were set up through my home warranty company and your company was a no show for both of them. Your company has been impossible to get in touch with. i have called, left messages (when actually able to), other times the phone did a quick ring and disconnected, emailed, and had the warranty company reach out to you. When the warranty company can't get in touch with you there is a serious problem. After spending TWO HOURS on the phone with the warranty company and a total of 10 hours at my house waiting for your employee to show up as contracted I know that that issue has been with your services. My claim has already been approved, so after reading your responses on other posts please do not say that my claim was not approved. I find your business to be border line fraudulent at this point. Your repairman came to collect the service fee and was never to be heard from again. My claim was opened on 7/12 and with it now being 8/14 with two appointments that your company DID NOT show up for without even attempting to reach out to me is disgraceful. You were contracted to complete an approved job and the lack of professionalism from your company is disappointing to say the least.

As other reviews stated, this guy apparently accepts/takes appointments thru Home Warranty claims…read moreand either cancels, or is a no call/no show for those appointments. Also operates under the name 123 appliance repair so pleaser beware if your claim is assigned to this company thru a warranty claim as apparently there is a documented history of this behavior occurring.

Christian is really great. He fixed my washing machine and saved me a lot of money by doing so. He…read morewas extremely reliable and trustworthy. I highly recommend.

I called for service for my dishwasher and my refrigerator. Here's the bottom line! Honest and…read morepunctual. I won't use anyone else. Full Stop!

Make sure to get an invoice, diagnostic, and estimate in writing. Or they will tell you a different…read moreamont for the estimate and not provide the diagnostics when you paid $75 for the diagnostics. Called them cause their great reviews but was a disappointment!

Dennis came, ordered the parts and my dryer works like it's new! Cost completely reasonable! Highly…read morerecommend.

We called Tom over the weekend and left message about our not-so-old washing machine (3 yrs) being…read moreon the fritz. I'm so impressed with how quickly and efficiently he works! came over within a day of calling and had the part in his truck! Tom assesses the issue fast, is courteous and was able to fix it the same day of visit! Truly just excellent work! Phil R. Pitman NJ

This is my second time using Tom at Acme. First time he replaced a cord on our refrigerator. This…read moretime he replaced the motor on our dishwasher. Well not happy that our motor went on our 2 year old Kitchenaid, Tom was quick to diagnosis the problem, order the part and replace with in a short period of time. He is our go to appliance repair guy.

Shout out to the men and woman at Pro Appliance Repair (found them after inquiring on yelp :))! I…read morehad a stacked washer and dryer with the dryer stopping after 10 seconds. Staff was super friendly and a technician came out to me in a matter of days explaining everything that was wrong (it fried itself), what our next steps that will be taken, parts that'll be ordered, and of course payment. With snow imploding on our next visit I was kept updated on all the things and options to change my appt date. I love that they call 30 minutes before arriving. They offered a warranty that is the topping on a great experience. I would recommend this business to anyone looking for great service, amazing communication and quality work. Give em a try if/ when you get a chance

I called about my washing machine and they sent someone (Fima) out the same day. Fima did the…read morediagnostic and explained my options. He was able to fix the washer without having to replace the drain pump. Before he left, he made sure everything was clean and back in place. Very pleasant and professional. I would definitely use them again.

I understand that Mr. Applicance is a franchise and that each location is not the same - you need…read moreto know this fact, first! I've seen some horrible reviews on Yelp concerning "Mr. Appliance" and they do NOT reflect the Mr. Applicance of Sewell, not one bit! From the moment I made my initial phone call I felt confident in my choice of repairmen. The operator understood my situation which was a floral refrigerator had stopped 'refrigerating', and understood I had an immediate need of diagnosis and repair. The gentleman "Scott" that arrived the next day assessed the situation, and with the assistance of a co-worker "Ryan", they installed a "quick fix" to get me through the next few days, while a new compressor was ordered. The following week the compressor arrived to their location and Scott returned the next day to install the new compressor. Keep in mind, during the entire visit, Scott (and Ryan) were very kind to explain to me what was going on and how they were approaching the situation. I felt that I was in "good hands" the entire time. Once the new compressor was installed and checked for leaks, even adding coolant to the system, I was back up and running without any further delays. It was far better to replace a $3K compressor than an $8K refrigerator, and with the added cost of the service-call and labors, it was honestly "money well-spent!" If you're looking for "cheap", you will get "cheap": cheap-service, cheap parts, cheap people, cheap workmanship. If you want something done right, do it right the first time, and honestly and sincerely you can trust Mr. Appliance of Sewell to do just that, doing it right the first time without "being taken to the cleaners." You know you need someone you can trust. I know you can trust these folks. Feel free to contact me directly for any questions relating to my experiences. I have these people saved/bookmarked all over (my phone, my computer) in case my other cooler decides to go on a permanent vacation during a very busy time of year.

Tech had part available and was fast and repaired it, but the cost was astronomica. I could've…read morebought a new dryer for the cost. I don't want to be charged the $159 for just coming out so I paid the almost $600 for heating element for dryer and labor.

Andrew came out to our home twice to fix a washing machine. He ordered two different parts and put…read morein almost two hours trying to fix the machine. No luck. He was frustrated understandably and did not charge us anything. While that is very nice, we regret his spending the time and effort and hope that other people will use this review to find that this is a very honest company. They were on time, good to their word, and provided excellent service. The machine is old and needs to be replaced. Five stars.

Sean in parts was super nice, caring, and went out of his way to help rectify problems I had with…read morean order I placed with Appliance Parts Group. I will definitely go with "this" company in the future for all of my parts needs!! Way to go Sean at All Brands!!

I bought a new stove but I thought there was something no right so I called. Ryan came out,…read moreexplained that there was nothing wrong it was just the design of the stove. He was a good listener, saw my point. I also used them one other time in my old stove several years ago and they were great also

Service requested with on time arrival, and quality parts…read more Good value for service work performed Highly recommend