1. Riteway Appliances

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    Wilmington, DE

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    Riteway Appliances

    3.0 (2 reviews)

    Services - Riteway Appliances

    Appliance repair

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    3 years ago

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    8 years ago

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    Hawkins & Sons-Appliances

    Hawkins & Sons-Appliances

    2.7
    (18 reviews)

    Poor after sales experience…read more Hawkins was recommended by my cabinet designer so that is where we went with our drawings to pick out appliances. Having no experience with down drafts, blowers and how they are installed,we ordered what was recommended to us. Come to find out after the blower was delivered that there are various options for blowers that would be compatible with the down draft for various installations, some with 10" ducts and external installations, and some with 8" ducts for internal installations. No questions about installation were ever asked by the salesman. I have 8" joists in the basement, making the installation of the considerably more expensive 10" external blower almost impossible. Not to mention the extensive cutting of the block wall in the basement that would be required. Tried to do a return of the 10" blower and was told this is not possible? What?!?!? The only solutions offered were that they could try and sell it on consignment and take a commission, or try and sell it myself on FB market place. So I had to purchase another blower to complete my kitchen renovation and am now stuck with trying to sell the 10" blower to try and recoup some of my money.

    They were terrible. Our dishwasher broke when it was under warranty, and a man from their company…read morecame out and was almost verbally abusive to us. He also told us that he had a car break under warranty that hadn't been repaired in 10 months, and it was just our tough luck. We used this appliance store for years, but we never will use it again. They don't appear to care about loyal customers at all.

    National Appliance Warehouse

    National Appliance Warehouse

    2.9
    (77 reviews)
    $$

    Bought my 2nd appliance from this location in November of 2025, the refrigerator, Samsung, arrived…read morewith a damaged panel, the day of the delivery I informed National appliance of Middletown that there was a damaged panel I was calm and polite, was told the panel would be ordered and I would get a phone call in 6 to 8 weeks, it is March 12th of 2026 and I have had a 2nd phone call a week ago to National appliance to inquire about my panel was told somehow it was NEVER was ordered but I was assured THIS TIME it would get ordered and I would get a phone call to confirm the Samsung representative had be contacted and the part was ordered, however I have not heard a word from National appliance. My suggestion is Home Depot or Lowes across the street, prices are similar if not lower. I wanted to support a small appliance company, in this case my mistake!!!

    Worst experience I have ever had. First delivery they were…read moremissing parts. So they left, and partially put the "new" dishwasher in the spot. 2 weeks later they come back, no one knows what is going on, and they "install" the dishwasher, and when I go to use it and there are dishes in it-it falls forward and slams into my counter- no one ever secured, it so now it bangs back and forth. I called left a message. No one calls for a week, after 2 calls. Then it starts leaking. They blame it on me, and say they can't do anything about it. They can send someone out a (third) time. I ask to talk to the manager multiple times and he is conveniently -every single time and can't ever call back. This won't be the only negative post I put up. I want everyone to know- NEVER buy from here

    BigCentric Appliance

    BigCentric Appliance

    4.3
    (20 reviews)

    I purchased washer and dryer from BigCentric this past summer. What had brought me into the store…read morewas the sale price of a front-load LG washer and dryer pair. When comparing prices, BigCentric's price was about $300 less for each unit than the exact same units at The Home Depot and Lowe's, which were also supposedly on sale at those stores. I had recently moved into a new condo, and the salesperson was familiar with my condo development. Given what the salesperson knew of the condo development and the space limitations that sometimes existed there, he thought that the LG units that were on sale were the best bet. There was no attempt to get me to upgrade to more expensive units. Additionally there was no attempt to get me to purchase an extended warranty on the units. In fact, there was no mention of an extended warranty at all! I was further impressed, however, when they followed up with me after the delivery of the units. My condo, indeed, has a very tight space to fit the units in, and the delivery people who installed the units were relatively new to the job. BigCentric phoned me to ask me how the installation went. They offered to send their experienced installers to come and take a look to make sure that everything was done correctly, which occurred within the next several days. The more experienced guys did find something that had not been taken care of during the initial installation, and they corrected it. The staff at the store is totally professional, and everyone seems to have a genuine concern that the customer is completely satisfied. When it comes to buying appliances in the future, I will not even think about shopping anywhere else.

    I went there to look for new kitchen appliances, and the experience was disappointing from start to…read morefinish. The staff was rude, and I was told I needed an appointment. I had called ahead to ask whether the models I wanted to see were in stock and was told they were, but when I arrived, they weren't. Instead, I was told to go see them at National Appliance Warehouse and then come back because they would price match. That struck me as very unprofessional. It seemed like they were using other companies as their showroom because they didn't actually have what they advertised on display. I also noticed several older models being presented as if they were new. I could be mistaken, but that was the impression I got. One thing that really stood out to me was that it appeared one of the refrigerators on the showroom floor was being used to store an employee's lunch. Maybe that particular refrigerator wasn't actually for sale, but it wasn't marked as such, so it gave the impression that the display appliances were being used by employees. I could be wrong, but that was honestly how it looked to me. The delivery times were also much longer than expected. When it came time to place an order, I found out the appliance would actually be shipped from another company rather than directly from them. That made the entire process feel like they were brokering the sale instead of selling inventory they actually had. Several of the appliances also had small nicks, dents, and marks, yet they were not labeled as scratch-and-dent items. In the end, they didn't earn my business. Buyers should do their homework before purchasing and make sure the products they're expecting to see are actually available before making the trip.

    Riteway Appliances - homeappliancerepair - Updated July 2026

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