Response time was quick. Honest reasonable price. Would highly recommend Appliance Synergy.

Disappointed with a pick up that John was going to do here in Visalia. I bought a refrigerator for my daughter from this store and it stopped working, called them and they tried to fix. Stopped again so they replaced fridge, that one stopped again. So we bought a brand new one and called John to ask if he would pick up old one. He asked if we were in Visalia, yes we are. Well I asked if there was a charge he said "no charge". When he arrived because it wasn't up front he wanted $80 bucks! Never mentioned that and he should have. My daughter thought enough is enough, spent money on fridge, spent money on replaced groceries and she wasn't going to spend $80 so the fridge could be resold. read more

Our front loader washer broke. Repair guy came out, looked at it and said he is going to pass because the job is too labor intensive, requires too much work. read more

Terrible experience. I feel ripped off and like I was sold two lemons. Bought a $750 fridge had it break down withing the first two weeks. Called the owners to come repair it 3x before they could actually make it. Lost all of our food. They were not able to fix it. Acted as if we were bothering them with our problem. Bought newer $1200 fridge from them to replace the unfixable one. Now two months in it is broken as well! Ice maker went out first. Then freezer. Now the whole thing isn't running. God knows what this will cost us. Beware of this place and their scams. read more

Great service! Found them online and within an hour John arrived to repair my refrigerator! Everyone else was too busy. He quickly diagnosed the broken damper and, unfortunately, the part is no longer available. I went to his place and found good used appliances and a bill that was highly reasonable! As for the bad review, there is more to that story and yelp needs to review its policy on investigating its facts. read more

DO NOT BUY ANY APPLIANCES FROM HERE! They will sell you broken, junky appliances. When you're still in the 2 month warranty, they will cut corners and do a temporary fix. Then, when it's time to pay them for repairs, they will lie to you, overcharge you, and then it will just break again in a couple weeks. We are out thousands of dollars because of this shady place. We have purchased a fridge, a washer, and a dryer from them and they ALL have needed repairs/replaced within 3 months. May 3rd, we got our $355 beat down, dirty, stinky fridge delivered to our driveway (we paid for delivery, but they will not enter a door or garage unless you pay $100 extra). We were told the fridge would be completely cleaned up and working perfectly. Within a couple days, I knew something wasn't right with the fridge. Aside from the smell, it hardly got cold. I tried to give it a few days thinking maybe it needed time since it had been unplugged. We went grocery shopping finally and the next day we had to throw out the chicken, milk, etc. During all of this, I had the fridge and freezer both set to the highest temp allowed. While all of that was happening, we had another dilemma, and we were now in the market for a washer and dryer. We checked Lowe's, but they only had gas dryers. We were going to head to Sears, but we thought, "Hey! Appliance Synergy is on the way. Why don't we just stop there to tell them about the problems we are having with the fridge, since we can't reach them on the phone!" For some reason, and I have no idea why, we decide we buy a washer and dryer while we are there. I figured we would be safe choosing the only scratch and dent appliances he had, since they were technically brand new (according to him), and were only sold to him at a discount because they had a small dent or scratch. We paid to have it delivered the next day, and he also agreed to look at the fridge. John came out, and all he did was turn our freezer down to the lowest setting and said that should fix the problem because when they are both up high, less cold air gets to the fridge portion with side by sides. That's BS. But, he's the "professional" so we thought, we should just see if that works. I don't remember if it was just time or if it got a little colder. However, it's been just over 3 months and it's just horrible. It still doesn't get very cold, I would say it probably gets as cold as the lowest setting on a newer/working refrigerator, and that's with the fridge still on the highest setting. The absolute worst part is the SMELL! Since the day we got it, the fridge has had this nasty odor. I have taken all the shelves out and deep cleaned it many times, and I always have baking soda in there. It has to be something inside the fridge or something. I've tried looking under it, but I refuse to spend any more money on repairs from appliances from here, so we are probably going to just have to buy a new fridge. For just a little bit more money, we could have gotten a brand new fridge and avoided all of this. Now, onto the washer and dryer. We purchased them on 5/7 for $750. The appliances here come with a 2 month warranty. Keep in mind, these were supposed to be brand new, scratch and dents. I wasn't expecting to have any issues with them. Literally days after the 2 month warranty ended, the dryer stopped heating. Now, I really didn't want to work with Appliance Synergy again, but I decided to call since we were only 3 days out of the 2 month warranty. I figured they would stand behind their product and loyal customers. NOPE! We were still charged full price and John ripped us off. He found out some coils in the heating element had broken. Now, he had said on the phone that since I was a returning customer, he would not up-charge on the parts. I trusted that. My husband was at work, and I was home alone with the kids when he came, so I didn't have time to double check the cost. He told me that he could go get a brand new heating element for me from the place he buys from, and that it would be $90 just for the part, and supposedly that's what he is charged at discount! Then he said that I could do that, or he could sell me a used one he had in his truck for $40. He said it would work exactly the same as the new one. I had to get the used one because with all the other repair costs, it would have been more expensive to repair than we actually paid for the dryer. $150 later, the dryer was fixed. After he left, I googled the part. I could get that part BRAND NEW for $15-$25!!! He told me it would be $90 new, and he charged me $40 for a USED one. That doesn't include the labor, diagnostic, and other costs. And what do you know? The dryer broke again two weeks later. That time I just replaced it and bought a new one. Yelp doesn't give me enough room to go into detail about the washer, but we have since replaced that too. Please, save yourself the money and the headache by buying new, or even check Craigslist. read more

Horrible Horrible Horrible customer service and follow up. Very nice when you're trying to buy but any problems afterwards you can not get ahold of anyone. Went through two fridges with them. The first one went south within a month. Three times later he offers us a "store credit only" where we had to buy another unit from them. I would have much rather gotten a refund (keep in mind this was still within our initial 30 days) but we brought another "better fridge" from them. Fast forward about 100 days and THIS one goes down. Tried to call multiple times over multiple days and NO ONE even answered the phone. Ended up called Sears for a repair... $400 later the repair guys gets us going but tells us 1) this unit has been worked on multiple times before (we were NEVER informed of that) and 2) This unit had been marked as non-repairable at one time as the words "Green Tag" are written on the back. Avoid this company! They try to refurbish lemons and pray on people to make a quick buck! Shame! read more

Scammers. Do not do business with these people. Broken appliances! Nothing but scammers. They are very mean people and obviously don't care about families who really need appliances. read more