I wish there was a lower rating than 1 star. This company is a fiasco. You can never reach a person and they only text you with canned responses. Their technician has been here 3 times and my washing machine is now having issues it never had before. Previously it was a balance issue - then the tech didn't hook it back up right (his own words) and told me the 2nd time he came that it was fixed. It was not. They came back today and told me it was fixed - still has unbalance issue (original problem) and it's leaking. When I texted them about the problem, the manager called me and berated me for sending a text with exclamation points!! Never, ever, ever, use this company. I am in Oriental, NC - no clue why this says Dawsonville, GA LOL! read more

Horrible, Terrible, Unbelievable! First, it took a week to see a tech who confirmed what I already knew. I need the drain pump on my washer replaced. The tech says it takes about a week to get the part. A week later, I get a call explaining the price, and they say they will order the part!!!! What morons! I have already been without a washer for two weeks at this point. I told them not to order anything and never contact me again. Choose ANY other service and you are far better off. This company is the absolute WORST! read more

I was very satisfied with service. Justice was professional, and knowledgeable . He analyzed the problem with my washer, ran it thru a cycle, and recommended some usage changes in the future. I was very pleased with service. read more

I'm giving up on repairing my dish washer with this company. Missed appointments, technicians who couldn't do any work, no call back for a week after they needed to order a part. I can never get a hold of them... either forwarded to an answering service or the call disconnects. I've tried to have them fix my dishwasher for over a month. Time to try a different option. read more

AWESOME Repair service! New management, top notch professionals and terrific follow up. Fixed my "fire hazard" dryer better than if brand new. Thanks to Anthony and Collim (sp?) for a great job. Appliance tech is my first call for any appliance issues. Thank you guys! read more

Horrible staff/ management.. blamed me for their mistake, I had an appt. ..today... but they "called " yesterday but ( never spoke to anyone) in my home or not able to be leaving a message.. then they didnt feel it was necessary to call back again today ( the day off service) and let me know they HAD CANCELED MY APPOINTMENT.. oh but being Friday, can't come back out til Tuesday.. when I called Wednesday for service, so it's ok for customers to wait 6 days for them to come out... I DONT KNOW HOW THEY ARE IN BUSINESS.. with very rude/ ignorant management read more

I have heard hardly anything from this company regarding our dishwasher repair. Our initial appointment was July 6, 2021. They changed the time of the appointment which we were able to accommodate but they did it without asking us. Then they showed up, took apart the dishwasher, said they needed to order the part and left. A few days later, we get a text message saying the pet is on back order. Again, no phone call. We called the number for a timeline and had to leave a message with someone who said the technician would call back. They never did. I waited a while and reached out by phone again and left another message where I found out it is a call center we call. My daughter calls and gets a third person, always with the 'a tech will call you back, response. I sent a FB message and finally got someone to reply and said the part was supposed to be shipped August 2, 2021. Since then, and I e tried to message again, there has been no response. This company has been awful with communication and because it is a warranty repair, we are stuck with them. Will never recommend them after this experience. Hopefully, our dishwasher gets fixed and put back together soon. read more

Had a warranty issue with my new Maytag washer and dude came out, didn't get a name , and said he knew what it was, no parts so her Jerry rigged it and told my wife it was OK to use. Well, she used it, it popped 2 codes and flooded my laundry room and ran down my ceiling in the lower floor. Ceiling is ruined, floors are soaked upstairs and now my lunch bag and electronic tools I use for work are ruined. Still waiting for a call back we need this resolved sooner than later read more

The worse company I have dealt with, especially since they were recommended by GE. I have contacted GE to let them know how bad this company is. I have been waiting almost 2 months to repair my oven and they send generic text messages to reschedule the appointment, often after the expected arrival time. I have tried calling several times and get disconnected each time. I do not recommend this company to anyone. read more

Been 3 months and three visits and my washing machine that's under a year old is still not fixed.

Very professional, repaired my GE dryer quickly. They identified the problem and ordered the part the same day. Installed part at my earliest convenience. They also sent text to inform me when they would arrive, which was very helpful. I would use them again. read more

I never do reviews. They will not call you back. They go out as many times as they can without doing anything. Never fix the problem, waiting on a part, waiting on a status report, waiting!!! read more

I would give this company and the owner (Don?) a big Zero if Zero was listed. They were originally scheduled two times to repair a Microwave, they cancelled on me again today. The first attempt was a few weeks back and I got a call from some out of state phone number after waiting for a couple hours for the Tech ... I didn't answer the call but it apparently was someone who now claims he is the owner of the company ... On that day he told me since I didn't answer his call he canceled the appt because he didn't know where my Unit # was even though they had come out one time before to diagnose the problem ... He said he wasn't going to spend his time trying to find my Unit (which are all consecutive numbers) and since I didn't answer he didn't show up for the appt. Today, they cancelled again and the guy calls me this time, but from a New Bern number - I answered the call and it was him saying the other tech got tied up on another job and won't be here ... I asked if the tech could come late and the guy says - 'will you pay his after-hour pay'? He said he has been in business over 50 years and never has a complaint - well, that's another lie and anyone who can look at Yelp and Google can see they have a very poor reputation ... I will be calling my friends at Lowe's and seeing what other company can repair the microwave and issue a formal complaint with them as well read more

Shady company. This is supposed to be a factory warranty center so I contacted them at Samsung's direction for warranty repair on new dishwasher at Morehead City bungalow. While they were there, I asked them to switch the fridge door to open in different direction. Tech was competent and nice but was unable to tell me what the charge would be. I was told the office would inform me of the costs. Never received a word from the company. Looked at my bank statement and they hit my debit card for $203 and $234 on the same day. No notice or explanation of what the charges are for. Never received an invoice in the mail, nothing. When you call the company, you have to run through a gauntlet of numbered options and when you do reach a person, she is just a message taker. And even getting someone to actually show up was an ordeal with lots of phone calls back and forth, sending in receipts, etc. In fairness, the tech seemed competent and professional. Unfortunately, he works for a shady, unprofessional company. read more

Absolutely horrible experience Let me start off with the only reason I gave one star is because they don't have a button that has negative stars on it this company does not stand behind its word Don the owner is rude and a liar I had an appointment with them two days in a row they did not show up for either one which cost me two days of work and then when I talk to the owner he tried to blame it on me I cannot possibly understand how an individual like this stays in business absolutely would never do business with this company and a side note I try not to pass judgement on people as a rule of mine however the owner of this company made it awful hard and I think he is a sorry excuse for a human being read more

Do not call them. They took our credit card number in order to make an appt and then didn't schedule one. They said they would call back to schedule but they never did. read more

First of all I've never had their service BUT i did work here for 6 months too long and I want to warn people of their terrible service and lies. Now as far as the customers go, I lied every single day in regards to scheduling and parts just because the owner was too cheap to hire someone else. She believed that hiring someone without experience and training them they shouldn't be paid because it was free training. Anyways, if someone had a no cool refrigerator they did get out there asap but if you have a washer (or any other appliance) thats not working i would have to lie about why your appointment isnt scheduled until next month. And then when a tech would get out there and you need a part a for your appliance i had to lie about the part being on back order (1 out of 10 times it truly was on backorder) for about a month. So overall wait time for getting an appliance fixed with this company was 1-2 months, depending if you need a part or not. It trully is sad because some people with broken ovens can not afford to eat out everyday so without a working oven/stove it makes cooking very limited and Appliance Tech just doesn't give a sh**. This is the most poorly ran business ever. The amount of angry customers outweighed the happy ones 100:1 hands down. The techs would cancel appointments and I would have to call customers and lie about why they wouldnt be there, when it was simply because the tech would want to be home by 5. If you ever have a broken appliance that needs fixing I advise you to stay far away from this company, they do not care about you they only care about your money. They will charge you $100 (if its out of warranty) just to come look at your appliance. If they do anything to your appliance they charge you labor (usually $69-$89) on top of the $100 service call even if they didn't put a part in. Unfortuanetly, if you buy from Lowes and your appliance is still in warranty you will have no choice but to have these people come out at look at your appliance. read more

My 5 month old GE microwave quit heating, so GE set up Appliance Tech for the warranty repair. They were difficult to reach by voice contact, but did contact me two days after reporting the problem and picked up the microwave the next day (Fri.). The microwave was returned the following Tues. repaired at no cost (again, it was still under warranty), and working fine. Wish they would improve their phone contacts, but VERY satisfied with the end result. read more

I needed a repair on our GE refrigerator so I looked for someone who services the New Bern NC area; I only found this Appliance Tech at 252-288-4176 and Bell's Appliance @ 910-939-2090. Long story short, I called Appliance Tech and they took all my information and told me someone would call me back by the end of the day (this was on 1/8/21 BTW), no one ever called me back so I call Bell's Appliance and they took my information and scheduled me an appointment with the tech. Bell's came out today, as promised, searched the problem with some equipment they attached to some stuff on the back of the fridge, found the problem and ordered me the parts with the condition I call them when the parts come in (being sent to my home) and they will come back and install them. Very nice young man and very professional and considerate; UNLIKE Appliance Tech who cannot provide any service to you; hope this helps you out - call Bell's, at least you will get service. read more

Poor experience. Rude employees. Little to no communication. I would not call them in an emergency or for any appliance service. Wowed by how bad they seem to be at this. read more

Horrible! They were paid in full upon first visit in good faith that my ice maker was repaired. A week later we found that the problem had not been fixed after all. They sent out a different service tech and he went through some motions, said it was fixed and left. A week later the problem arose again. When I called back for a third time within the same month, I was told that they had already fixed the problem. When I insisted that they finish the two botched service calls, I was told that they would call back shortly. That call never came and now they will not even return my calls. Basically they got their money and RAN!!!!! BE WARE! I wish I could rate them lower, Next I will be forced to take them to Craven County Small Claims Court and believe me I will, read more

Horrendous service. They use a call center to take calls and then do not call back as promised. It took a couple weeks to get someone out to do the repair to our refrigerator. Every time I needed to speak to someone, I had to go through the call center. When they did return the call, the person on the line was not a technician but an office employee who could not give me the information that I needed. As an earlier reviewer mentioned, they also told me they tried to get back to me but could not. I left three different numbers. I find that impossible to believe. They set an appointment that they then cancelled after I had arranged to have someone at the house. When they came out to do the repair, it did not solve the problem. I am currently going through the same call center craziness to try and speak to someone who will help to solve this problem. Yeesh! We purchased the extended warranty through Lowe's when we bought the refrigerator. Hopefully Lowe's will be a little bit more responsive. read more

Can't even recommend one star. Worst customer service in the industry. Won't call back, won't show up.... Do not use this company.

This company is AWFUL. They are rude and refuse to work with the customers schedule. I was told a time for repair and even took off work to be home & received a voicemail an hour before the scheduled time stating that they were leaving and going to have to reschedule because I wasn't home.... It was an HOUR before the agreed upon time. Not to mention its been ONE MONTH since initially contacting them about my fridge. It's a shame whirlpool has them as a contracted service provider because they do not deserve the business!! read more

I went by the office on Monday about my Maytag washer. I was told to call with a model and serial number, which I did. Their answering service told me I'd hear back with an estimate and appointment time and date. Tuesday, late afternoon, I called back having not heard from them. I was told she wrote my info down on a piece of paper, when I was at the office and lost it. I was assured they would order the part and call me back for an appointment. Wednesday at around 3 pm I called and was told I'd get a call back. I did not get a call. Thursday at 3 pm I went by the office, was given a direct number to call and was told she'd see if she could get someone by before 5 pm. 5 minutes later I got my first call back, from their office, stating that they're not making any more appointments until after the storm that might be arriving in the area on Saturday. So from Monday thru Thursday they couldn't tell me they weren't available. This is one sorry business. Their number should never be listed under appliance repair. read more

Do not use this company! I rearranged my schedule twice and both days the repair tech did not show up. I didn't even receive a call indicating that the tech was not coming. When I called the main office the representative did not even apologize. The worst part is that I already paid for the service. It seems as though this company takes your money and then does not provide the service. read more

Horrible experience. Could not have been more aggravated. Set an appointment for servicing my Whirlpool gas range thru Whirlpool's website. Got an email confirmation that Appliance Tech is their local appliance repair service, and they would be here on Jan 9th. I put a notation in my online service request asking the service provider to give me an approximate time (early AM, late AM, early PM, etc). I heard nothing. As the day went by on Jan 9, no service man...which, because of the weather, might have been excused... but, no call, no email...nothing. Appliance Tech uses a poorly organized answering service for incoming calls. I attempted to call them numerous times thru out Jan 9-10... never an employee; always the answering svc. They tried to call me back a couple of times but, it was when I was on the phone with someone else. I called them back immediately...and I got... 'you guessed it' their answering svc. I strongly recommend you AVOID Appliance Tech (like the plague). The weather was bad that week... but, the phones and the internet (i.e. emails, texts, etc) were working fine. My sense is that they are the antithesis of a customer oriented service provider. read more

These are the worst repair people I have ever had to deal with. They have serious communication problems, a bad attitude, poor work ethic and extremely rude, especially the owner of the company. Find someone else to fix your appliances. read more

Appliance Tech was contracted through Lowe's to complete warranty work on a dishwasher. During the dishwasher repair Appliance Tech, pulled out the drain line, then could not replace the line. During a conservation with Don, the owner of Appliance Tech, he advised the drain was not to code. Then he advised it was a difficult plumbing installation and he did me a favor by completing the drain line disconnect versus asking me to disconnect the drain. I checked with the city, the drain line passed code when the house was built and the drain has not been modified since the original home construction. Bottom line, I had to hire a plumber to come out and fix the drain that Appliance Tech disconnected and removed. I would most defiantly would not recommend Appliance Tech. read more