My recent experience with Davis heating & AC was disappointing. I had heard great things about this company but the transparency I experienced with the technical/company was mediocre at best. It was initially communicated that no one was required to be home and that as long as permission to enter was granted the appointment would take place. I received a phone call day of stating it would have to be rescheduled because I didn't leave access to the house. Additionally, the was no mention of a "no-show" fee. I rescheduled for the next business day and this time left the residence accessible. The technician called me that day and notified me that I would receive a follow up phone call with what was performed. I never received a follow up phone call, the issue was still not resolved and they still are requiring the "no-show" fee to be paid. Upon calling to receive clarification for the charge the receptionist stated that the fee has to be charged for the technicians regardless of what was previously communicated. Update : in addition to their dismissive customer service on the phone they continued to be dismissive after reviewed. read more

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they are great with hvac and electrical . don't use them for plumbing extremely over priced . plumber did a great job . but price was horrible . was a easy access. 812 for 2 shut off valves and 2 washing machine hoses read more

Davis Heating & AC - Heating & Air Conditioning/HVAC Near Me - Jacksonville, North Carolina

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Prior to my most recent service call from Davis, they were my go-to HVAC company, which I had recommended to family, friends, and clients. Unfortunately, due to my most recent call, I will be finding a new company for all future services, and I would advise others to do the same. My most recent call consisted of a semiannual HVAC system cleaning on Thursday, December 21st, which I believed was a pretty standard and easy service, and ultimately should save you money in the long run. After the tech came out around 2 pm and performed the service, both my fiancee and I noted the following day, Friday, that it seemed to be warmer than typical in the master bedroom. However, neither of us thought anything of it and assumed that perhaps the system was working more efficiently due to the recent cleaning. That night I adjusted the thermostat down since the entire house had been getting progressively hotter at that point, but when we woke up Saturday morning, it was apparent that the thermostat was not responding to controls. I attempted to call Davis at their primary number as listed on Google to get some guidance, but since it was Saturday, they were closed and no one answered. I had considered that the Ecobee thermostat that I had up since shortly after moving in (that I installed) had some issues, so I removed it to check the back, but unfortunately, the prongs had broken off after I had pulled it off. After that, I put the original thermostat back up on the wall and wired it just as it had been when we first moved in. Fast forward to Tuesday, which was the day after Christmas, and my home was resting at between 80-85 degrees with no response from the thermostat that I had put up. I was able to get ahold of Davis that morning and told them of the issue, and they were able to get the same technician out within 30 minutes. Once the technician came out, he checked the HVAC system and realized that he had forgotten a crucial step, which was to remove the "heating caps" as he called them, causing the system to run strictly the heat, regardless of what temperature was put into the thermostat. After the original technician came out, all appeared to be well until the following Saturday night into Sunday morning when we woke up and the house was 51 degrees, and the outdoor temperature was around 40 degrees. Again, I called Davis to have them come out, and they were able to get a different technician out to examine the issue within 30-60 minutes. The technician said that he typically only installed HVAC systems and did not do regular house calls, so he had to call his supervisor. Over the phone, his supervisor determined that the cause of the issue was a blown fuse that was caused by me installing the thermostat that came with the house, and functioned correctly until I had replaced it with the Ecobee in January of 2023. There was no other possible reason to his supervisor except for the fact of the thermostat being replaced that may have caused this blown fuse. They, of course, offered to fix the fuse, which I should have declined and just replaced it myself, since they charged me $45 for a fuse that you can get at any hardware store for $5-$10. This new HVAC technician also informed me that since the heating caps were left on, it would cause the fan to run continuously whether the thermostat was set to run or not, which is likely why my electric usage was drastically higher this month for the days that the issue was not resolved per my usage indicator on the JOEMC site. At the end of the day, this HVAC cleaning that is supposed to save me money has cost me an additional $315 in electricity from the system running continuously, a new thermostat (that I was at fault for breaking, but would not have had to mess with had the tech completed the job to the end), and a fuse which was all due to the technician's inattentiveness to detail. read more

I needed a new HVAC system and contacted several businesses in my area. This was a major investment for me, so I conducted a bit of research online. I'd never been interested in BTUs or SEER ratings before, but I armed myself with a list of questions and interviewed each company's representative to the best of my ability. Davis Heating & AC LLC stood out. Representative Jerry Lawson visited my home and answered each question in terms I understood. Later that day, he emailed me different options and their costs. After I considered all the proposals, I decided Davis Heating & AC was the best choice. I called Jerry, and he scheduled the installation for the following week. Technicians Aron and Nate arrived at my home at the designated time, and my new unit was up and running that afternoon. I also spoke with Desiree, who manages the office. She arranged for the town inspection and sent me hard copies of my warranty and receipt. In fact, every employee who assisted me was knowledgeable, professional, and helpful, and I am very pleased with the quality of the product and the service I received. I wholeheartedly recommend Davis Heating & AC LLC. read more

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Great service at a great price. They really take the time to fix your issues and offer solutions to prevent future problems. They're the first place I call with and hvac issues. I recommend them to everyone I know. read more

Had brand new AC unit placed in our home (2yrs) as of May 31 2022, our unit stopped cooling our house. I YouTubed every possible issue, did the trouble shooting and came to the conclusion that there must be a leak ( I'm not an HVAC professional). My wife called to setup a tech visit , only be told that they would get to it tomorrow in between 12-1. Now I've spent good money having a brand new unit installed and was not expecting to have issues two years in. So this tells me two things.....either the person who installed it did a 'shade tree' job OR the parts used are substandard.....either way I canceled the next day appointment and went with a company that can see me today. read more

Had them come out to do an inspection of A/C, what was actually needed was a insulation around the piping, cleaning of the outside compressor which they said was tune up and a Heating relay, it took weeks to replace as per the Customer service, reason was the unit is old but but the house is almost 11 years old. The bill came out to over 900 dollars with a relay costing around 240 dollars !! Something is very wrong here. Less than two hours of labor and a return that will take no more than 30 minutes does read more

Great local family owned company, I have used them for the yearly spring and fall Maintance, they come with prompt service and knowledgeable employees. Not sure of the technicians name, he seen an issue with the air handler drain that has been issues in the past and was usually issues as some point every summer, he had on his truck what was required to make required repairs. Would recommend. read more

They've been "servicing" our house even before we lived in it. They probably came almost a dozen times over 2-3 years, costing our friend thousands of dollars in repairs that could have been made in one trip. We bought the house after him and in this past year of being here, they've come 3 times. We have had more issues recently and called a different HVAC company, whom then pointed out the issue (the drain pipe was covered up by about 2-3 inches of grass and dirt so it couldn't drain properly causing a flooding from the condensation to short the circuit board). We had a guy from Davis come out this past May because our condenser wasn't working properly and never said anything about that. Not sure if the technicians aren't trained enough to notice if there are other issues or if they simple don't care and see it as another way of being called out here again to make more money. read more

I would love to give them a 0 star review. Conducted a AC inspection on our house in April and told us the AC is 6 years old and leaking some coolant and needs a drain pan replacement for $472. Not a problem! After we bought the house we called them to come and fix what needs to be fixed. Turns out there is no leak, the AC is 16 years old instead and the repair on the pan will be $1200! But the average life of the ACs in a house like ours is about 17-20 years (we have room over our garage and the wear on the unit is expected) So we need to replace the AC and that would be $6500. I called the business and was hoping that since this is their mistake and they misidentified and misrepresented the situation they can discount the labor part and help us out and instead was told they don't see a problem with what happened. No apology, not accepting the responsibility. 100 percent do not recommend! Plenty of more trustworthy companies like Carolina Comfort Air. read more

This place will take advantage of you if you let them. My HVAC is regularly serviced and runs just fine no problems at all. My buyers of my home paid them to come out and do a HVAC inspection and they tried to say i needed a whole new unit, lies. My unit is just fine nothing wrong at all. They are a scam and they do this regularly, avoid at all cost necessary! Not professional whatsoever either. Do not ever recommend them! read more

Davis HVAC has always been pro's at their work in both professional work and attitudes. I would Highly recommend them always for others to rely on. I have always had courteous and professional techs and discussions were on point in all of their answers when I asked. They have never let me down! read more

Davis Heating & AC were extremely professional, fast and efficient. They called prior to arriving and arrived at the beginning of the appointment window. Derek was extremely helpful and professional. He walked us through the problem and how to prevent it in the future, and completed cleaned everything up. Would definitely recommend and use again. read more

I got a quote from Davis Heating and I was happy with the price so I hired them to put in a brand new HVAC system and thermostat into my house. They showed up exactly when they said they would and they worked throughout a torrential downpouring. These guys were soaked, cold and they didn't complain once. They got the job done beautifully and even tried to clean up the muddy foot indents they made while they trudged through the pond that was my backyard. I refused that service, but I was very impressed not only by the job that they did, but the thoughtful extra steps that I refused. They tested everything to make sure it was all in working order before they left and took the time to walk me through my new system at length. These guys were absolutely amazing. I will never look elsewhere for any HVAC needs... but I suspect I won't ever need to call them because of the quality of their work. read more