I bought a washer and dryer from them. Great used price great condition. Great family business…read morelocal you know when to help you out understanding my budget highly recommend them have my washer and dryer for two years still going strong

Called and texted info for refrigerator repair (ice maker). Never heard a word after rep said he…read morewould be in touch after discussing with his boss. Useless

Service was quick and efficient. Had the part needed on his truck. So, same day service. Fair and…read morereasonable price.

I can't praise this business enough! My dryer stopped working two days ago. I was nervous about…read morecalling a repair man for fear of being swindled. I called yesterday at 9 am when they opened. There wasn't any openings that day but said he'd be around my house the next day at lunch time (between 11:30 and 12:30). During that phone call he was very forthcoming with information and was very patient with my questioning. This morning, he called and was able to come at 11:00. Very knowledgeable, walked me step by step to what he was doing and why. He not only replaced the blown fuse but also talked to be about how to prevent it from happening. He was also frank with me about my wants and needs. At the end of the day, Loy and his trainee were at the house from 11:00 till 11:40 and fixed my dryer and a minor issue with the washer. Edit: As if I didn't already have enough positive things to say about this company, I just got a follow up phone call two weeks later to check in on how my machines and repairs are holding up. You definitely have a customer for life.

Super Customer Service from the superb woman on the phone to the outstanding technician who most…read morepolitely and efficiently repaired my baby Hotpoint just out of the one year warranty. Thanks to them for helping me out of a jam with Boomtown Appliances and Owner Mr. Jonathan Popkin. Alls well that ends well. Thank Y'all so much!!! Quick and excellent follow up with phone calls.

Absolutely love this couple who I swear will remind you of Nana and papa. Been in business longer…read morethan Jacksonville NC has. Ok, exaggeration there but truly I trust them and recommend them to all my Marines and their Families. If you go in, tell them momma Rachel sent you. I have bought many appliances over the decades for myself or my Marines... never have I been disappointed and Absolutely fair prices.

Knowledgeable and able to fix our 2nd oven. Also reasonably priced for their service. Would…read moredefinitely recommend and will use them again if needed.

Mr. Powell and his family have been providing outstanding heating & air-conditioning service to my…read morefamily and our home for many years. They always answer my calls immediately, (even on weekends and holidays!) We have called them many times when our air-conditioner was not working or when we needed work done on our fireplace...each time we were contacted immediately and scheduled for service. Mr. Powell and his outstanding crew are always very professional, timely, and have a great sense of humor! They always answer all my questions and are very fair with pricing and work. Powell's Appliance & LP Gas Repair Service has taken care of our family for many years, very highly recommended! Have a great Holiday Season Mr. Powell! All the best to you and yours. Thanks again!

Second time I used them and on both occasions I had Jacob as the technician. He was spot on with…read morediagnosing and solving the problem at a reasonable cost. Jacob is 5 star.

I am new to the area and many appliances are on switches in the kitchen, something that my wife and…read moreI have only ever seen in North Carolina. My wife and I, again being new to the area, couldn't figure out why our dishwasher wouldn't turn on so we called for service rather than try to pull things apart. They asked what the issue was and rather than suggest checking all switches or any troubleshooting, they scheduled the service. They were at the neighbors directly across the street, walked over, flipped all the switches in the kitchen until one of them turned on the dishwasher and charged me $128. No actual service provided, and a hefty bill for it.

Kevin is a dependable and honest person. He was doing work for me and towards the end of the job…read moregot in a horrible car accident. He reached out to me as soon as he was out of the hospital to let me know he would get out to finish as soon as he was physically able to. His pricing is also more than fair and he works on all types of equipment.

Kevin diagnosed a faulty blower motor and damaged shroud assembly for me back in September (2024)…read more He brought in a spare (used) motor and got me back up and running. He then "ordered" a new motor and shroud and charged me ($900+) as agreed. It is December 8th 2024 as I write this and I still do not have the new blower motor and shroud. I still have the used components installed on my air-handler. I have contacted him numerous times, he has responded with various excuses and even admitted to "having forgotten about us.", and recently has said he was in a car accident and would see about getting someone out to install. (That was over a month ago). I think I have been more than patient with this guy, I try to give small business owners the benefit of the doubt and prefer to use them if possible. Lesson learned though. Advice to new customers... go ahead and pay the bigger company. You will save money and time. We will have to go the legal route to get our product or refund...sad, but the world is full of dishonest folks trying to get your $. I don't think running a business is Kevin's primary concern.

Do not recommend. Gave me back a wet vacuum he had over a week with wet dirty filters that are…read morefalling apart. When I called explaining to him it was wet he hung up. I then texted him he had blocked me for questioning his service. I had to use my other phone to cuss him out because he ripped me off and I did not appreciate it at all. He will lie to cover his self. He states a customer questioning his work disrespectful but he can give half done service. I was nice up until he hung up on me. Bad service, bad business, and lack accountability.

I've been there several times over the past 25+ years. The service was timely and I was always…read moresatisfied. Rating wasn't 5 because they do not answer the phone. Since I retired and no longer work in Jacksonville, I live 20+ miles from Jacksonville and perfer not driving the distance not knowing if my vacuum is ready for pickup. So, I am making the trip and I hope it's not for nothing.

We were having issues with our refrigerator, and our warranty company sent a different service…read morecompany to service it. One replaced the cooling fan in the upper compartment the next time they replaced a blower motor in the bottom freezer drawer. The next service call was given to Born 4 Repair. He was very helpful in figuring out was wrong with the refrigerator. All this happened with one month. The entire ice maker unit needed to be replaced. Well, the warranty company decided that was too many service calls in too short of a time, so they refused to cover replacing the ice maker and instead told me to get a new refrigerator. Wish that Born 4 Repair had been here the first time I believe he was definitely more thorough in his inspection and analyzing what was wrong. I will definitely contact him next time I have an appliance that requires servicing.

Unreliable, they don't answer the phone or return PC. They came out, got paid for an assessment and…read morethen disappeared. I have been waiting for weeks without a washing machine. I have a part that was covered by the warranty, I need a right up of the assessment so the home warranty to cover repair. I'm so sick of sorry service providers.