I called this company and she told me she would have someone come out between 6-9 on a Friday night. They never came. At 9:30 they called and said they would not be able to make it. He said he had called earlier and left a message. I checked and saw a missed call at 3:30 (he wanted to do the work then) but no message. I had told the receptionist I was working FT so daytime would not work. We rescheduled for the following day and he never showed up then either. I called when he was supposed to come and he said he was coming but never did. I think this company is rather dubious and certainly unprofessional and would not recommend them. . read more

First of all, I set up an appointment on Wednesday between 5 to 7 pm, and the service men came in at 8:30 pm. In addition to being extremely late, The service men were unprofessional and were in a hurry to leave, so they told me they will have to come the next morning. Secondly, I specifically asked them to give me a call 10 mins prior to arrival (which they agreed upon), so i can meet them at my house. They called me while they were outside of the door and told me that they are knocking on door, so i had to rush to leave the meeting at work. Once again, they were in a hurry to leave, so they asked me to put the racks back together which they took out of the refrigerator. The Last and the worst part is, not only they were unprofessional but they are LIARS. They gave me 500 Dollar quote and told me that controller pad and sensor is bad. I decided not to do the service with them and called Sears service, because the quote seemed really high. Sears service man came and melted the ice on the back of the freezer stating that you probably forgot to shut the freezer door properly one night, so the vent got blocked due to ice. They don't even deserve a one star!!!! I WILL STRONGLY DISCOURAGE PEOPLE TO USE THEIR SERVICES!!! read more

I asked Appliances Pro to clean the coils under my refrigerator. They pulled it out (not using a cloth or any device) and made a huge mark on my hardwood floors. They gave me the bill without cleaning up the debri. When I called to complain about the marks, they said, "that happens all the time". They were training an employee who the supervisor had do all the work. I would NEVER use them again. I don't like it when people fail to take accountability for their actions. The least they could have done was to offer some credit on a future job. read more

Useless. Called the Annandale office on Friday with a stove problem and they agreed to come on Saturday around 12 noon. They showed up around 3:30 after I called to find out where they were. They told me it was the stove igniter and said that they could replace it. Fine. They went to the truck, got a part and came back. The technician then proceeded to break the part he was trying to put in and said he had no others and had to come back another day. He did reinstall the old part, which was still working but not well. While they were there, I also asked them to take a look at a water heater that was on its last leg. They said, sure they could fix it for a certain price and come back on Monday. I had talked to a plumber earlier who had given me a much lower price for a fix on Sunday. When I didn't seem interested in their service for the water heater, they seemed to get argumentative and tried to convince me that they could do it and that their price was very good. I didn't like the pressure tactics and said I would get back to them. They had already charged me for the visit - $50 for the stove and $69 to look at the water heater that would be deducted from any repairs. I called them back the next day and told them I was interested in the stove repair only. Again, pressure tactics, asking about the water heater repair. In the end, we agreed that they would come back for the stove on Wednesday when someone would be home all day. Well, they never showed. Later on when I called the central office, they gave no real explanation of why the technicians didn't show and were argumentative, again about the water heater. I decided at that point that I would have no more to do with them, even if I lost money. Stay away! read more

Excellent, professional service by Jay. Came out same day to fix water line to refrigerator's ice maker. Came back, as promised, next day with part and completed the job quickly and properly. read more

****BEWARE***** Had this company come out to fix my dryer while I was out of town having my 65 yr old Aunt watch the house. They said a dryer assembly and labor would cost $500 on a unit that only cost $900 new. When talking on the phone with them I told them to leave my house, cant believe they where trying to scam people out of money. Then they said they could do it for $400, still told them to leave. Then magical they could do it for $300 in a matter of seconds the price drop $200. Told them to leave, I was just going to buy a new dryer - his reply "Don't buy new, everything new breaks everyone knows that" Told them to leave again then it dropped to $225 Frauds trying to just take peoples money Called 2x other companies in the local area (Prices $165-$190) read more

Great service. Jay was on time looked at my refrigerator. Jay had the part in his van. Fixed my refrigerator within 35 mins very please with their service will be calling them again. Good rates. read more

My washer was making a loud banging sound, so I called this company. The repairman showed up on time and was very nice. After getting an estimate and recommendation to fix a 2004 washer for $367 I decided to call my landlord. He agreed it was too old and a new one would probably cost the same as the repair. I called a day later to cancel it. It was done done without any fuss and received a check for the t deposit within a few days. I give 3 stars because there was no repair made. read more

I had a microwave in a rental house that stopped working. I called Appliance Pro and they came out in 2 days. He said it needed a part he needed to order. He charged me $429. I could have bought 2 new ones for that, but I didn't want to have to put it in myself. After 3 weeks, I thought it was working because the tenant hadn't said anything. She finally told me it wasn't working. I call them again, he tried to blame it on the tenant not answering which was a lie. He came back out a few days later. It was not the correct part. He took the microwave, left and said he would be back. A week later he was still a no show. He made another appointment to come back out. He called me and said he was on his way, but still didn't show. I called them the next day. I was told the repairman was in an accident. I don't believe it. He made another appointment; still a no show. Another appointment; no show. Now they won't answer the phone. I called my credit card company and they are returning my money. It will be interesting to see if they dispute this. And they still have the old microwave. read more

Fantastic turn around time, Very professional, found the problem quickly. He also inspected my refrigerator and found that it was running hot, and cleaned the condenser at no charge. They will be my go to appliance and Hvac company from now on. Be sure and ask for Jay, he's the best. read more

Terrible experience. Arranged for them to repair my washer & they were supposed to come between 10:00am-12 noon. I TOOK OFF WORK! When no one showed and I didn't receive a call, I called them at 12:30. Woman answering phone, said technician should be there & she'd call him to see what time he'd arrive & call me back. She never called back. I finally called her at 1:30pm and she just said she couldn't get in touch with the technician because he wasn't answering his phone. She said she'd call me back. Zero. Nothing. Total complete NO-SHOW. Unprofessional. I ended up missing a full day of pay because of them. BTW the Virginia phone number on their website is changed (probably because of bad reviews) to 703-738-9050; prorepairappliance.com . Beware. read more

After three days and two e-mails, I called and asked what was going on. Dispatch informed me I was scheduled for that day between 3 and 6. Only problem is no one had told ME. Tech called at 5, said he called the manufacturer and since that repair didn't work, the entire control board would need to be replaced. I elected to replace the appliance. Appliances Pro says they're refunding all but the $50 service call charge. We'll see.... read more

The technician shows up this morning and after installing the part, he can't clear the error message and tells us he can't fix it and walks out! How's that for service? DON'T EVER CONSIDER THIS COMPANY!!! read more

Do not use this company. My washer was leaving streaks on my light colored clothes. After their first visit to fix my washer, it was still leaving streaks so they made an appointment to return. Their work carries a warrenty. When they didn't show, I called and they told me they weren't coming and to run my washer a few more times. When that didn't work, I called again to make an appointment and again they didn't show. When I called, they told me they weren't coming back and would send me a refund. So, I've lost 2 afternoons of work and they didn't have the courtesy to even call me AND I have ruined more clothes by following their instructions. Now I am fighting to get my refund. read more

BROKE MY SUBZERO ICE-MAKER & FLOODED MY KITCHEN. "Crooks," that IS what these guys are, just like the other reviewer said. I had a very simple problem in June of 2014, the refrigerator was not getting cold enough, and they came out and charged it with more freon (it turns out they did not do the required EPA check for any leaks which, in the end, I found it had plenty of them). They also said the freezer freon was low, but it turned out they over charged it and created a new problem. They tried to say the new problem was because of a leak in the compressor and wanted me to pay for them to order a $1400 compressor. I told them they needed to prove it was a leak in the compressor and then they came up with another diagnosis. All of this played out over four months with missed appointments, late arrivals and so much time wasted. Another technician from their company came out (they are all foreign but have American names like, Nick, Paul, Joe), and he started messing around with the ice-maker. I told him it wasn't the problem but he messed with it anyway. Later that night I came home to find my wood kitchen floor flooded with water from a broken ice-maker. It even dripped through the floor and into the ceiling below. Nick, I think the owner, came out the next day (three hours late) and claimed the ice-maker was old. We went back and forth and he finally called the technician who came out the day before. They talked in a foreign language, and when he got off the phone, without saying a word, he went to his truck and got a new ice maker and installed it at no charge. When I asked for a service receipt for the work, he said he would give me one but only if I paid for the ice-maker. Obviously we argued, and when I asked about the damage to my wood floor because of what they did, he grabbed his equipment and ran out the door with his little assistant trailing behind. I have tried to track them down to take them to court, but they are slippery. The Virginia State Corporation Commission has a name listed with Appliance Pro of Gurwinder Singh who lives in Bristow, VA. Between paying them for work that was not needed, getting the proper repair, and sanding and refinishing the wood floors, I'm out over $1,500 because of these crooks. Everyone beware. read more

These people suck, stay away from them. My stove broke down the day before Christmas and I called them and they came out and charged me 125 for a 5 min job. I woke up Christmas day to find out that my stove was not working and I had to cook all the food for my Christmas party elsewhere. I called the guy and he said he was off and I should call back on Monday (Which I can understand it was Christmas day). They told me that I have a month warranty, so I called on Monday and they scheduled me for Tuesday. Tuesday rolls around and they did not call or show up at all ....nothing. I called this morning and let see what happens, they scheduled me for tomorrow from 11-2. If you are planning to call them to fix your appliances ......please save your time and the headache and stay away from them .......please read more

After damaging my mother's oven so that repair isn't even possible, their resolution was to 'refund' her deposit check, which they made out for two different dollar amounts (250 in the amount box and two hundred written on the amount line) which she can't even deposit because the bank wont accept it. When she spoke with the owner, his response has been to contact his lawyer. Then he refuses to provide the name of the lawyer. Their website says they're insured, but they refuse to provide the insurance information for her to make a claim against them. And after complaining to the BBB, the company's response was to claim that she had done all the damage herself before they arrived. It took me almost 30 minutes to even get the name of the person I was talking to when I contacted them, because she didn't want to 'get in trouble'. Worst excuse for a repair company I've ever had the misfortune of dealing with. Don't waste your money with them. one star because it won't let me leave it at zero. read more

this was the worst service I have ever received. they originally came on Friday to repair the refrige. Came after the the appointed time. The next morning, the frige didn't see to be working well so we called back. Guy said a technician would come by 11. After 11, I called back he said within 1/2 hour. After an hour, he said by 2. At 2:15, he said between 3 - 7. Guy never showed up. Called at 7:15 to say he wasn't coming until monday. No apology and lies and false promises all day long. Plus, I wasted an entire day waiting around. I found someone else and urge others to go elsewhere. They deserve less than 1 star, but not sure that is possible,. read more

My GE Profile refrigerator did not cool. I called Appliances Pro, Inc . The tech was very friendly and competent, who warned me of the possibility that this cannot be repaired. I told him to go ahead and try to fix it. Sure enough, a week later the problem came back. I called Nick, the owner, late in the evening. He immediately answered the call, came the next day and tried to repair it again. When it could not be fixed, he returned all the labor costs that I was charged despite two trips and several hours of work. This company stands behind it's services. I highly recommend it. Larry P. Chantilly VA. read more

We called because our refrigerator was leaking. He showed up -- at 8:30 pm no less -- and charged us 225 to unclog a line. It took 10 minutes and all he did was pour hot water on the line. When he told us the amount, we thought he was kidding. Stay away from these guys. read more

I wouldn't trust these people to fix my daughter's easy bake oven. They ordered a part which required a deposit, then came to my house to put in the part, broke the display on my $1,200 range, did not put in the part they had ordered, took the ordered part and the broken display with them and refuse to refund my deposit or fix the damages they caused! read more

If the star rate has the option of zero or minus star, I would give Appliances Pro that. This company not even deserve one star rate. First of all, we are restaurant business when the commercial refrigerator got the problem. It's a major problem and we need to fix it right away for inventory saving. We called early in the morning on Tuesday July 9th to Appliances Pro at Maryland number 240-2457936 since our restaurant located in Maryland. The customer representative asked us whether we prefer the service the same day or next day. We set up the same day service and the time slot was from 3:00-6:00pm that the technician would come and gave us the service. At 6:30pm nobody calls or shown up, we called the customer service and she informed us she would contact the technician and called us for the update. We waited until 8:30pm , again nobody calls or shown up. We called the customer service again and asked for the supervisor since we didn't think she could handle the matter properly. The answer that we were given was the supervisor was not in the office and he would call us ASAP. Around 9:00pm supervisor never calls as promise , but the technician called and said he wasn't able to come and he would come the next day at 10:00am. One day passed without any service was done. I should have noticed the sign of unreliable service, but we still gave Appliances Pro a chance which was totally wrong decision. Next day we expected the technician coming at 10:00am , again no calls no show . At 11:30am we called the customer service asking what's going on. She's not even to handle the issue. She told us the same sentence as last day "She would contact the technician and called us for update" which never happened . Around 12:30pm the technician , Winston , showed up and take a look at our commercial walk-in refrigerator . Half hour later, he called and told us he would stepped out and came back. He came back closed to 4:00pm and fixed the fridge. He told us to see if the problem was fixed properly and the fridge cooling as usual by next day morning. We wrote the check to the technician payable to Praise Appliance Repair for $806.50 ( we used 10% coupon from the Appliances Pro website) . This made us know that Appliances Pro is just the call center gathering another A/C, Heater, refrigerator repair company and subcontract to them for service. We made sure that we would get the warranty for 90 days as indicated on the invoice. Winston gave us his cell phone to contact him directly if anything happens during 90 days warranty. Next day, early in the morning we came to the restaurant and found out that the fridge is still not working , so we called Winston to come and re-check the fridge. He told us he was unable to come because he was servicing in Richmond and would be able to come to my restaurant on Saturday which was two days later. How could we wait that long!!!! We explained to him we couldn't wait until Saturday because all of inventory would turned bad by that time . He replied us with the dump answer that why we didn't use ice to cool and hold our inventory temperature . WooHoo!!! We are restaurant how many bags of ice we have to use covering our inventory. We are not household grocery user. Oh my god! I couldn't believe. We called the customer service again and told her the story. We also asked her to send another technician because we cannot wait. She said she needed to talk to supervisor and called us. Again no calls no update until afternoon, we called customer service again asking to speak with the manager, she answered that the supervisor wasn't there yet so that what time he would come and his name. She told us his name is Singh Gurvinder and he would be there around 7:00-8:00pm. Wow!! We had to wait that long. Predictable, the supervisor didn't until next day around 5:00pm. More than 24 hours to get response from this company. Again, the supervisor said he need to check with the technician so we told him we do not want the same technician because he's not reliable. He promise to send another technician. After that the same technician , Winston called and inform us he would be at our restaurant at 9:00am next day ( Saturday which is today) Guess what !!! no calls no show until 11:00am , we call the supervisor and cancelled their service . We had have enough for five days of not getting any better. 30 minutes later, the supervisor called us and yelled at us because he had to cancelled the technician which is his sub-contractor . However, he doesn't realize how bad his company and sub-contractor services are. Lack of communication and customer service , unprofessional works, unreliable service etc. This had been our nightmare for 5 days without anything. It's such a waste our time . Luckily, we could stop the check payment right on time before he cash out. Otherwise I had to pay nearly $1000 for such a bad, unprofessional and unreliable service. read more

I asked for a quote for a Double-oven installation. When 2 servicemen (keystone cops) arrived they said they could knock it out 45 mins. After four hours and me doing all the supervising as they didn't have a clue as to what they were doing and I had to use my tools, they damaged the $5000. oven and scratched the front. DO NOT USE THESE IDIOTS!!! read more

i would not even give these guys a 1 star. they are a complete scam. I called them about a gas leak in my gas range. the "owner" nick, stated one price and that he'd be out the next morning. I was not home when they came. he sent someone else and had my spouse write a $90.00 check. he was suppose to call the same/next day about the part. he did not call. they took the money and ran. I called him and gave him a piece of my mind and then i stopped payment on the check. he kept saying the part was expensive, however I told him I knew how much the part was ($40.00). he wanted to charge $375. what a scammer. these guys should not be in business. don't believe the phone book add. they are below terrible. read more

This company is a scam. Do not do business with them. I requested a technician to look at my washer which was not draining, technician came 1 hour late after the window they gave me. Told me the motor was bad and needs to be replaced for $375. I told him no thanks as a new washer comes for $375, the owner then calls me and offers the fix for $235. I started doubting the ethics of this company, I called another technician from GE and they just found a sock stuck in the hose, there was nothing wrong with the motor. read more

Beware the price gouge from these guys. When our 10 year old GE washer stopped draining, I called these guys based on reviews from other websites. I was told to expect them between 5-7pm the next day. To his credit, the tech called me and told me that he was going to be late. When he finally showed up, he took a few minutes to check out the washer before telling me that the timer was trashed and a new one plus install would be $425!!!! I thanked him for his time, wrote him a $50 check for the service call, and told him that we would explore other options. Here's where the fun starts. He asked me what I would be willing to pay to fix the washer. I told him no more than $200, and he said he would call me the next day. He called the next morning and said he could fix it for $225. My big concern is why did he immediately quote me a price that was more than double? There was no mention of performing the work for cheaper at that time. Do not call these guys unless you are willing to get ripped off. I can't speak to the quality of their work as I was blinded by the outrageous price that he asked for. read more

Their customer service finds you inconvenient if you cannot come the one option they give you to show up. Once they do come, they expect you to stand around and wait for them to do whatever they are going to overcharge you for. I complained about the price and they lowered it significantly. These guys were able to fix the problem but they are a total rip off and the schedule is all about them, you better answer the phone when they call you back and not be on a work call because they will be snotty about you not answering the first time. Do not use these guys. read more

Jay finally came with the right part mid Saturday afternoon. 3x a charm i guess. He did discount the work done. I appreciated the gesture as this process was a nightmare. If it wasn't for Jay I'd keep the 1 star. If you do use this company request jay. read more

Just an update.... I was hoping that Appliances Pro and Jay would redeem theirselves... But no such luck. After 2 weeks of no working machine Jay finally called my husband after reading my previous Yelp post to set up a repair date. He came out and took parts out and then said the seals are shot so we would be better off buying a new machine!!!! But he was kind enough to tell my husband that he wouldn't charge us a $50.00 trip charge!!!! Wow now that's customer service by the highest standards!!!! Seriously your repair work completely destroyed my machine, I paid you $400. Thank goodness I paid by 2 checks and placed a stop payment in the 2nd check. Jay told my husband that he would have the office refund the $200 since the repair didn't happen. As of today this refund check hasn't happened. So this is the type of company they are. I will be contacting the BBB today to file a complaint about this company. This company should be ashamed, embarrassed and the sad thing is they will continue to practice business ethics this way. Very sad!!! Beware!!! Dishonest !!!! DO NOT USE!!! Disappointed! I called last Tuesday to have my washing machine repaired. I spoke with a lady who scheduled my appointment for Wednesday. I was very pleased at how soon someone would be out to make the repair. I thought this would be a quick in and out repair, with my machine only being 2 years old. The tech showed up in the promised time frame and even called 15 min out! Looks promising so far.... He inspected the washer and determined what the problem was, but it would cost $395. I wasn't sure if that seemed high or not but I needed my machine fixed and it was still cheaper than purchasing a new machine. So I had to give a check for half up front for the part to be ordered. He came back on Friday but guess what... The wrong part was either ordered or came in wrong. A new part would be ordered and will return on Monday between 4-5pm. Now the problems start!!! He doesn't call until 6 telling me it will be a few more hours but he is sure he has the part and my machine will be working. He shows up at 8 pm!!! And with a major attitude!!!! He installs the part, runs a test and says everything is fixed. Tuesday morning I start a load of laundry everything seems fine, I'm feeling very happy. 2nd load of laundry, I notice the dirty clothes sitting in front the washer are very wet. My machine is leaking from the bottom, not only that the overfill tray under machine is cracked so water is all over my floor. My machine leaking wasn't even the problem I called about!!! I called the tech and he says ok let me call you back in 15 min so I can get someone out to you. No call back! My husband called and the tech said he would to call back to set up a new repair ... No call back. I called him later in the day and scheduled a 7pm repair and he didn't show up last night! THANKS!!! Now I have to find another repair company. Whoever the owner is of this company should be embarrassed that he or she would hire employees who have no respect for the customers they are servicing... I guess they don't realize it's "US the customer" keeping them in business. As well as respect for their own work performance and no respect for the company they are working for. I work very hard for my money and I feel like I have just been stolen from. I'm in a worse situation now than I was before the tech Jay showed up at my front door. I'm not sure how the owner or Jay lay their heads down at night knowing that they do not provide a worthy service and steel money from Hard working honest people. You should feel so ashamed!!! It's really disappointing, I wanted to help a small local business out and this is how myself and many others are treated! read more

I first contacted Appliances Pro on Nov 11 to fix the icemaker in my KitchenAid refrigerator. They have been out three times, replaced two parts and the icemaker still does not work. I have called them daily since Dec 19, but they haven't shown up yet. When I call they tell me they will be out, but then don't show up. I deeply regret ever calling this unprofessional organization. I would call someone else, but I've already invested $600 with these guys and my icemaker still does not work. I certainly do not recommend calling this company to fix anything. They do not deserve even one star. read more

Called in the morning and a tech came out that afternoon. Nice. After paying $80 for the diagnosis (which would be applied to the repair) I was told I would get a call that same day to schedule the repair. No call. The next day I called them and was told the tech was on the road and I would get a call soon. No call. The third day I called again and was told once more I would get a call from the tech, this time within 30 minutes. Forget it! All I can think of is what if the repair has a problem? Will these guys even show up again? I've run a successful service business for 30 years. These guys wouldn't get past the front door in my establishment. read more

Poor maintainer and poor customer service.... I was told I could call for repairing if leaking is continuing, but never shown up.....

I agree totally with the other reviewer, Thomas K. that this company needs to work on their scheduling. My appointment timeframe was scheduled between 3-6pm today. I did not receive any phone calls saying that my tech was behind schedule so I called them at 5:55 to find out how much longer, and the tech didn't answer their phone. I received a call 45 minutes later to say that the tech was behind and would not be coming today and said I can schedule another time. NOT! I did find another local company with great ratings that is sending someone out tonight around 9pm! read more

05/30/14 Tech. Nick arrived late. My dishwasher was not draining. He inspected it for about 10 minutes and grunted, "Hear that buzz ?" "You have a bad pump." I asked for a cost to repair the bad pump. Nick gave me a price of $398.00. I asked,"Why so much ?" He replied, " The pump is expensive and hard to replace." I declined the repair and paid him a $50.00 service fee. I then went online and downloaded the repair manual. And with a screw driver and torque driver, I disassemble the dishwasher. Removed the drain pump and found a piece of plastic stuck in the food chopper. I removed the plastic and reassembled the machine. This took all of 45 minutes to accomplish. The dishwasher is operating perfectly. $398.00 for 45 minutes of work and no parts ? You figure it out. I don't want these people in my home again. Buyer be very aware of these guys. read more

Never again. Was here less than 20 minutes, charged $75 and microwave still doesn't work even though they told me if the lines appearing on the front were moving it would heat. Do not use this company. They do not know what they are doing. read more

If I could give a negative amount of stars on here there would be at least 100. They were supposed to come between 3&6 on Friday, and showed up at 7 only to look at the refrigerator for two mins. Told us he'd get the part and be at our house to fix it by 1030 on Saturday. 1030 came and went, we called and the man told my husband 1:30 he would be there. 1:30came and went, he called this time to say he could not make it at all. After a few back and forth words and negotiating times with my husband he said he would be there between 5&6. We went to lunch with our kids came home and were waiting, they called at 530 and said they could not come today at all. After my landlord called them they said they could be there in 30 minutes. 30 minutes came and went, 620, a different guy than yesterday showed up telling me he did not have the part that the guy yesterday said the fridge needed and he needed to look at the fridge and clean it to see what it needs. He told me they had to order the part and it would be a week to get it. We asked him to leave and we will not allow anyone from this company in my house again. They wasted my Friday afternoon and wasted my whole day on Saturday. They have no clue what they are doing or how to treat customers. read more

Please save your money and do not use this company! It is a total scam. I called for a bottom-freezer fridge repair. They did come out quickly as promised but when the tech got there he said he didn't know what was wrong with the fridge. He didn't run any sort of diagnostic on it or anything! Just opened the door and said it might be the defroster but he didn't know for sure and I should watch it for a couple of days. I got a second opinion from another company that actually ran a diagnostic and its the control panel! I call back these guys to get my money back. Why is there a $50 service fee for coming out if you aren't going to do anything? They told me they wouldn't charge me for it. Of course it shows up on my credit card. When I call back another person there is really rude and tells me that the guy didn't fix it because he thought I was too cheap and wasn't going to pay for the part! Bottom line now I'm out $50 and they still did not do anything to fix my fridge. The customer service and knowledge is just not there with these guys. Please go elsewhere! Save your money! They are rude and liars and don't seem to care either way. read more

DO NOT USE THIS COMPANY. They advertise that they come out to do repairs on weekends and holidays at no extra charge - NOT TRUE. I contacted this company on New Years Day (1/1/13) and they indicated that they would not be able to come out until the next day. They said they would call me a half hour prior to arrival so I can make sure someone was at the house to meet them. I left work upon receiving their phone call and they arrived almost an hour later (they indicated they would be there in a half hour). Upon arrival, it was the technician (I use that term loosely) and his apprentice. They asked what the problem was and then proceeded to speak to each other in their native language of India. The technician took several phone calls (also spoken only in Indian). After approximately a half hour, the technician explained the problem and said he would have to order the part and would contact me that night to let me know when he would come back to do the work. He quoted me the cost for the work and and also asked for a deposit of $300 and wanted that in the form of a check - not a credit card (red flag). He never called me and the next day, I contacted him and he told me he had not yet ordered the part. An hour later he called me back and jacked the price up $200. and also said he would not be out to do the work on the scheduled day. I contacted their main office to cancel my service and they first said I couldn't cancel. I told them I was going to stop payment on my check and they said they already cashed it - not even 24 hours after receiving my deposit, they had cashed my $300 check! When I asked for my money back, they said they had ordered the part and could not refund my money - even though they are now not scheduled to do the work. This company is criminal. When I told the supervisor that he wasn't being a good businessman, he used the "f" work towards me. These people are crooks...avoid at all cost! read more

Too bad I can't give them negative stars. Microwave part of combination 2011 KITCHENAID oven/microwave quit working on Friday, 18 November. We called this company and a technician arrived on the 19th. After looking over the situation, he determined it was a Magnetron or switch interlock issue. He said he would return on Monday...he did with a second technician but could not get any traction on the issue and said they would come back...after chasing around with their dispatcher (who did not have a clue) and a different technician, they agreed to come on Wednesday, then changed to Friday, then Monday and would have gone to Wednesday if I let them. When this new tech and his buddy finished with my microwave, I had bent metal on some covers, a shorted communications cable that was working fine prior to this and after they closed up and stated they could not fix the machine, I had a surplus of 5 screws/bolts and a broken piece of plastic. To their credit, they did not charge me, but may have killed a very good microwave. read more

The WORST customer service!! I scheduled with the company and they NEVER showed, no call, no follow-up. And when I called them, they confirmed that they had me in the system and had no explanation. Grr! Despite my better judgement, I rescheduled. Signed up for a 10a-1p timeslot and no one showed until 4:30p!! The techinician wanted me to pay my service call fee before he would give me an estimate on repairs? Fishy. When I hesitated and wanted to call and confirm with the main office, he started yelling at me and being very rude. I told him I'd rather deal with the main office and hung up. Main office apologized, and got off the phone to speak with the tech, but never called with a resolution. I finally called back myself and was told the tech refused to do the job, and I should find a different company to schedule yet another estimate with. Seems the tech didn't want to take the job because he'd have to discount the work $25 for being so late. They wasted my time, treated me poorly and cancelled a promised repair -- every time with a mere "I'm sorry for the inconvenience." They are horrible and will not value your time or your business!! read more