I called Appliance Unlimited 3/17/2020 to schedule an appointment to fix a washing machine that's leaking profusely. They stated they would be at my place between 10-11am on 3/18/2020. The guy showed up at 11:45am, never called to let me know he was running late. Okay I thought, at least he's here now. The guy spends not too long diagnosing the issue as a bad drain hose. He states he doesn't have the part on hand and needs to go pick up a new hose. He leaves then comes back 3 hours later, again he's not keeping me updated on time frames. He replaces the hose but it's still leaking heavily, and states that the new hose has a hole in it, so he needs to get another new hose, he then leaves a second time. Never tells me when he'll be back. I decided to take the new hose out myself and run water through it and inspect it, no leaks. Besides, even if there was a leak it would be a drip, not the geyser pouring out of my machine.
They literally just show up, leave for hours before the second visit, then left for the day with the problem not fixed and without even updating me. The next day rolls around, 3/19/2020, still never heard from anyone. I had to actually call them to see what was going on, 9:13am. The guy that answered said they were waiting on everyone to get in to make a schedule then they will call me back to update me on when they would be back out. Never got a call back, I then decided to call them back at 10:45am. Another guy answered and told me that he was just about to call me. He stated that they needed to order a new hose since they didn't have one in stock. I then relayed that the hose was fine. The guy on the phone then says he'll have a quick talk with his repair guy then call me back in 5-10 minutes. That was the last I heard from them.
They lack the respect to tell me that they couldn't do the job. I could've called someone else and had it scheduled to be fixed sooner but since I kept giving them chances, I now get to go all weekend without a washing machine. I never once made demands, never ordered anyone around, I even offered to assist the repair guy when he was here. I do not know why I got treated this way but I'm thankful I learned from this minor issue to never trust these guys with any type of repair. I shudder to think if it was a big job. read more