The irony: I live in the area and I wanted to support someone local - to my neighborhood... well I…read moregot really punished for trying this way - note that I had the option to go with the geek squad. So an old double oven went out on me, and the tech came by and get this: was there for two minutes - I swear! did not check any breakers, did not even open the over, just looked at it and then said - yeah, it's broken. Typed in his tablet for two minutes - came back, and said - nope we can't find any parts for this model because it is too old - please note that I specifically specified that this model was about 18 years old BEFORE I set the appointment and they assured me that this would NOT be an issue... Fast forward 30 more seconds, and the tech goes like this (and I am NOT kidding): nothing can be done, it will be $169 for the service call - let me restate... he did not even open the over door - let alone take out his multi-meter and check any of the circuit boards. I asked to talk the manager/owner who yeap: laughed at me, and stated they were highly trained techs and that costs money. So $169 for having a tech come by and do absolutely NOTHING, I mean nothing!!!! zero, nada, niente, zilch! did NOT even open the oven door. Now YOU are warned - this is not the good will a reputable company tries to set... this company is now stained with the image of incompetence - to think that what started it all is my desire to help out a local business... I am still in disbelief, but you can avoid my experience - steer clear! Note: Response by owner states that "appliance cannot be troubleshoot from office.." yeah, add "inability to read" to the list - I stated several times, that the tech came by to the house, but did nothing - I would agree that you cannot trouble shoot by just looking at an appliance - which I may add was the only thing the tech did right. Also, I called the office and asked to speak with the manager several times, and he is the one that laughed at me and blew me off! Bonus round - I never got a receipt, I called three times, and asked for the receipt, and they just never sent it to me - and yes... I did check the spam box - these folks are a scam! So let's recap: What they said: "Please feel free to reach out to the office again." My Response: Why? I reached out three times, and you laughed and blew me off - by the way - where is my receipt, I asked for it THREE times What they said: " There is not a way to tell from the office what is wrong with your appliance, hence it cannot be determined what part you need or if it is still available until a technician assesses it." My Response: Did you NOT read what I posted? Your technician did come by, he was in the house, spent 30 seconds looking at it, did not even open the oven door, spent 4 minutes on his tablet, told me it could not be fixed - charged me $169 - geez you see, read before you reply - he WAS in the house - did NOT do anything - charged me $169. Yes, and according to you he did assess it "just by looking at it via psychic powers - as he did NOT even open the oven door! What they said: "Appliances that are 18 years old are routinely repaired." My Response: All evidence to the contrary, NOT in this case! At least I am being courteous enough to protect the identity of your not-so-expert and according to you highly trained technician. And you Mr. Owner, I called you three times, and you ridiculed me and did not care to work with me... so why now?

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home and business appliance…read morerepair throughout North America. Our service professionals are here to serve all your residential or commercial washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of Wesley Chapel you can trust that our expert technicians will take pride in the cleanliness of their work, going so far as to bring a doormat to your home and wear protective shoe coverings before entering. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always provide on-time service and guaranteed work.

Texted them last night about an issue with my freezer door that was stuck. They're currently…read morerunning an April promo with a $35 diagnostic fee, which is a great deal. They came out the very next morning--amazing response time! The two technicians, both named Alex, were super professional and gave me a quote of just $130 to fix the problem without needing to buy any parts. For comparison, another company had quoted me over $400 for labor and parts. They even cleaned the back of my fridge. They're a family-owned business and come across as very honest and trustworthy. Definitely recommend them!

Excellent service great price. Alex and Alex are honest and dedicated to the perfection of the job…read more If you need a water softener installed, a washer/ dryer cleaning or anything else that they I highly recommend this honest LOCAL company. One and done! Thank you so much Big Sam Appliance for your much needed help. We will be using you if we have any issues with any of our appliances in the future.

I needed my Samsung dryer repaired and someone came out on Monday after i contacted them on Sunday…read more The repairman, Alex, was very friendly and competent. He didn't have the right size drum belt on the truck so it had to be ordered. Alex came today, Wednesday, and completed the job in a jiffy. I cant recommend this company highly enough! Lu

They call me every now and then asking me to remove my review because low numbers hurt their…read moreoverall rating. Their tech fixed my washing machine but made my icemaker worse. I requested they send him back out to restore it to its prior working condition where it was simply an annoyance, not totally useless. That was the last I ever heard from them.

They were quick, courteous, and took time to explain issues. I would use them again if I have…read moreother appliance issues

Wow. Absolutely the BEST experience with any type of repair person ever. And company. Easy and…read moreinsanely quick appointment time (called Friay at 4, had someone here Monday at 10am). Very easy and efficient communication via text (which I much preferred over calling). Serge U was incredible to work with. Gave me a 30 min heads up (and was ON TIME for both the appointment time set on Friday and the follow-up communicated time of arrival this morning). He diagnosed the issue in 30 mins and left and came back in under an hour (JUST WOW) with a brand new ice maker bc they happened to have 2 in stock. He was in and out with everything fixed and ice starting to be made...in 30 mins. Wow. Wow. Wow. And friendly to me and my giant fluff (dog). Can't give enough stars and thumbs up.

Don't go to this guy he doesn't know what he's doing. He'll try to troubleshoot your appliance and…read morewill misdiagnose it and also he is extremely lazy he probably got into this field because of necessity not skills no one wanted to hire him, he's a scam. Call him and have him work you'll see what I'm talking about.

Identified the problem and replaced the necessary part. Reasonable price and great service.read more

Christopher came to my home the day after I called his company. He text me live messages regarding…read morewhen he would arrive. He quickly assessed my garage refrigerator and gave me an estimate. Lucky for me he had the parts in his van. Prior to leaving Christopher verified that this 25 year old frig was working. Christopher was efficient, professional, friendly and knowledgeable. I will definitely use Christopher again should an appliance need a service call.

Didn't use them, I called for service on a Samsung refrigerator. they referred me back to Samsung…read more They were "professionally friendly" on the phone

Mark returned & offered to put in a new drain pump free of charge. He opened up the machine & found…read morethat one of the wires to the existing pump was compromised. After fixing the wiring, he ran full diagnostics on the machine, including several cycles where it would have to fill & drain. The pump performed properly, and the drainage problem was fixed. We appreciate Mark's professionalism in rectifying the problem in such a timely manner.

Came in and left just as fast as he could. I think he thought I didn't have money to pay for the…read morerepair. Before evaluating he told me to get a new washer. It is a brand new washer. Then he back peddled and started talking about Fees.No that's ok we will get someone on the job who actually wants the work!

Matt's Appliances were very helpful since our washing machine was broken. I put too many towels in…read morethe machine, which I've honestly never done before. I could tell it was broken somehow because it sounded like several bowling balls rolling around on the drain and spin cycle. It was horribly loud. I found Matt's Appliance in my neighborhood FB as a great recommendation and I definitely agree. I called them and let them know what was going on. They let me know that Matt would call me back and since I'd given the make and model he would see if self diagnosing on the phone was possible. This is something I was uneasy with, but I went through with it. Turns out it was the suspension rods which hold the washer tub. He helped us obtain the part numbers and gave us a price, but said we could shop elsewhere to compare prices, and watch you tube to install it and sent us an example of it. If we we couldnt do it, he would provide us he would install it with along an installation fee to do it. We were so happy we could do it ourselves based on his guidance. Our out of pocket was simply the parts which I ordered through Sears Parts Direct Online. Installation for the back suspension rods were a bit tricky, but we did it and my washer is back to working just fine.

(I'm NOT in San Fran, Ca. - I'm in Tampa Bay Region, Florida - No VPN so who knows why San Fran…read moreappears) HIRE THIS REPAIR SERVICE when you need an appliance tended to. Our Capital Range is back at 100% now that MATT'S has made the repair. We will definitely use Matt's when the need arises again! The price was fair and not a "gouge" as a bonus.