A representative at Apria by the name of Lady deserves 5 stars. Their ordering process deserves 1 star. I was transferred from one location to another because they stated that a specific location handled the area that I lived within. I went from Santa Fe Springs to Irvine and then to Los Angeles. Then, I was told that I needed to contact Santa Fe Springs. When the person realized how upset I was, she stated that she'd be able to help me. To make a long story short, I ended up faxing my husband's prescription to two locations. I have no clue if the order has been placed. I will try calling them to follow up on the order next week. read more

Worst , most incompetent company I've probably ever come across. Phone numbers upon phone numbers routing to voicemails, disconnected calls, etc. No answers after 3 hours of being transferred to multiple numbers, over 3 missed calls a day claiming a balance owed, no "customer email" or any way to reach them with a paper trail. Everytime I would get a missed call from them, which was over 3x a day, it would come from different spam numbers. I spent 3 hours trying to answer "Why are you requesting and additional $300 from me?" and ended up even more confused than before. The absolute worst, many health care professionals will use this healthcare company so be wary of where your equipment is coming from. read more

MALICE. SCHEISTERS. ELDER ABUSE. NEGLIGENT. MEAN. FRAUDULENT. HARMFUL TO PATIENTS. Mark up of durable medical equipment ("DME") mobility products by 600%. Apria provided the most subpar Roscoe scooter listed on Amazon for $163, yet they charged $927.00. They required me to provide my credit card even though product was paid for 100% by Anthem Blue Cross. They prey upon and victimize helpless elderly and surgical patients. Aside from 10+ conversations with various Apria representatives including Crystal, Shakira and Turi, inquiring when I was to receive my knee scooter, I finally had to get Anthem on a 3-way call, 3 times, speaking with Apria Managers Nicole and Melissa, and representative Turi, confirming I indeed had coverage and STILL, they told Anthem, "NO she doesn't, and that's not my birthdate." Anthem challenged Apria back stating, "our member has coverage and we just paid tens of thousands of dollars for her surgery." WHY? Why would a DME provider do this? Anthem approved my knee scooter 1 week before my surgery, yet Apria wouldn't provide it to me until 11 days after, only after Anthem's demands, requiring me to use crutches when I shouldn't have, and severely hindering my healing progress. APRIA HEALTH CARE SUCKS AND IS DANGEROUS AND HARMFUL. (And this is my 1st Amendment right to make this post.) read more

Had appointment time to pick up equipment at the drive up. Called the number and waited over 20 min. Called the number again and they claimed "we don't know what happed we'll bring it right out to you" 20 min later they still hadn't come out. Voicemail box is full and they aren't answering phone. I also had appointment time pick up. Poor poor customer service as stated on all other reviews. Also no other cars were waiting for pick up no excuses! Then read more

Apria Healthcare - Customer pick up waiting area - Home Health Care Near Me - Irvine, California

Absouluetly maybe one of the worst companies Ive ever had to deal within my life. Horrible terrible awful arrogant and just downright horrid customer experience Needed a updated CPAP...they made it sooooo difficult . SInce they are Medicare providers they apparently don't give a sh-t about customer service since they have this locked in. My doctor and myself have spent hours on hold just to try and get and and updated machine about a year ago. Then you don't get a good on response with customer service and have to try all over again. Billing was terrible after we finally got my machine. They sent me bills when I had over paid..sent me nasty notices in emails when I had paid. They billed me and sent me the wroong supplies and like I said customer serive is a nightmare and done over seas. On several occassions I could hear roosters in the background and unabe to understand with whom I was speaking I became fearful of them having my medical info so I pulled my card from my CPAP...then the harrasment started ...they started calling me and coming to where I live to seize my machine. I had one month left for Medicare to pay it off for $14.95 and they pulled my medicare and billed me hundreds of dollars for the machine and when i went to pay found out within two weeks they sent it to a billl collector. We are only money to them. I've contacted the California consumer agency and have contacted my Medicare provider and now here I am. When a company like this has a buit in customer base from Medicare it appears they really don't give a rats ass about the customer and just bill medicare and if you don't like it ...phuck us has been their attitude toward me after i told them this was possibily the worst company I have ever dealt with and want nothing to do with them . Then this harrasment began. read more

This place worries me. I get conflicting information every time I need something. I get sent from department to department. Not comfortable with this place at all. read more

Terrible Delivery System Even though I have explicitly stated (multiple times) I do not want a signature required, Apria sends packages with a requirement for a signature. I live in a gated community with a 24/7 gate attendant. I get packages from all other venders via UPS without a required signature. When I am not home, my Apria package goes to CVS. I have to drive 20 minutes going and returning from CVS. I then have to stand in line for 15 minutes to pick up my package. Totally unreasonable. read more

Apria has many systemic problems but here's a tip. If you have trouble with them and you're under Medicare, report them for Medicare fraud. Also, try your best to get documentation. Apria is not transparent and provides very little documentation. My first call from Apria, they told me my co-pay. When I was billed, it was more. I received my CPAP in Oct 2024. Six months later, they billed me the insurance + co-pay amount for Sep 2024 for non-compliance. If you don't use your equipment for minimum 4 hours per night and 70% of the month, you have to pay the insurance's portion of the charges too. And they determined that I was non-compliant for the month before I received the equipment. They said that the billing starts when they receive the prescription. They also billed me for non-compliance for the month of Nov 2024. I told them that I was compliant so they said they would need to call the local office to get the data. They made two calls to the local office while I waited. They said that they couldn't get through so the charges had to remain. Upon hanging up with them, I called the local office and got through right away. Then it was a jumbled mess trying to get the two offices to communicate. Without my permission, they enrolled me in automatic recurring supply ordering so once per month I would get a text asking me to confirm or cancel. When I opted out, those texts came every couple days for about 3 weeks. According to Medicare policy, rental of this equipment is for 13 months and then the patient owns the machine. At the 14 month mark, my doctor prescribed a different type of machine. Apria demanded my old CPAP machine back. When I called they said it was my insurance company's policy. I called my insurance company and they said it wasn't. Then my insurance company called Apria on my behalf. Apria told them that my doctor submitted the prescription as an exchange. I called my doctor's office and they said that they did not submit it as an exchange. My doctor is canceling my prescription with Apria and sending that prescription to a different supplier. Now, out of nowhere, I get an email from Apria that my order is on its way. Really!?! They sent supplies without me ordering and now I have to deal with them again. It's extra difficult dealing with them because they won't listen to reason and they won't budge. read more

Worst customer service EVER! They can't get their orders right ~ correct equipment arrived 2 days later with NO notice of delivery AFTER I was discharged from hospital! Customer service reps were rude on the phone and every time they gave me a delivery time it kept getting pushed out until 930 at night. And still didn't receive. Delivery drivers were nonverbal and/or thug like and quick to just drop off the equipment and run away. How can you run a business like this? read more

Extremely poor customer service. -- Physically returned items requested however no record was made of the return. -- Received an email stating that item we physically hand-carried and returned, had NOT been returned. -- Receptionist Melissa had indicated that technician Brian had not entered my return in his notes. -- It is critically important that Inventory items, especially expensive medical items, be properly documented when returned to stock. I say this a former former first responder of a large metropolitan fire department in Los Angeles. Middle and upper management needs to address and rectify these salient points in order to improve customer satisfaction. These comments are offered as constructive criticisms, "not" launched from anger, insults and diatribes. You can "do better." read more

DO NOT USE - PREDATORY BILLER / EVERYTHING WRONG WITH DME Apria is the absolute worst. My PCP prescribed me a CPAP. While waiting for my prescription (so I could choose my OWN DME provider) Apria sent me a CPAP without my consent or knowledge (according to my PCP, they were supposed to do a consult to go over the equipment and my insurance eligibility before sending me any equipment). It is a prescription, and as the customer, I have the right to decide who I fill that prescription with. Included in the CPAP box are contracts they want you to sign for the equipment and supply refills that had absolutely no pricing on it (I'm not signing anything without knowing what I'm agreeing to pay for, that's insane). They started billing my insurance an absurd monthly rental rate for one of the worst/cheapest machines on the market. They keep setting up shipments for replacement equipment that I have to keep cancelling - even though I never signed/returned any paperwork for that service. Even when I returned the CPAP, they tried to get me to sign acknowledgement of the rental agreement, AGAIN. The person that took the equipment from me said that if I refuse to sign then they will just keep billing me (like its my problem you sent me this equipment in the first place). I never agreed to use their service, or their equipment, and they harass me for payment and continue to FRAUDULENTLY bill my insurance for equipment they have in their possession. I can't imagine what they do to people who don't know any better and just go along with their predatory billing practices. read more

Amazing Price Is they get to you in a hurry if you need Oxygen they're not perfect but pretty close to it. You're not hanging on the phone for very long. Friendly, smart people Good Job. read more

Still waiting for my special cruches since November and not a single time this clinic bothered to call me at all. Connecting to their phone takes so much time coz it seems like no real person was able to answer. And I even have to communicate it myself that they need more documents from my PCP for my request to proceed. And now after months of waiting, Im still waiting and still havent got what I needed. Instead of them communicating it themselves to my PCP I had to keep calling for updates and rely the info theyll give us to my PCP. Btw I am disabled and have mobility issues. That cruches is very essential to strengthen my legs and until now im STILL WAITING!!!! read more

Zero stars! This is the most inept company I have had to deal with ever. I write this as I am on hold on one of my daily calls with Apria to clear up yet more issues with their provision of oxygen equipment. Even the employees say how poor the communication in their own company is causing stress to the patients and their own employees. Poorest customer service ever at the risk of the lives of their patients. My intuition told me to get a receipt for the equipment I personally returned. Thank goodness I did because their records woefully failed to note the return. I am wondering if there is any regulatory oversight for DME providers. If not there should be. Lives are in danger with this company. read more

Customer service. People who works there so unprofessional. No one could help fixing CPAP but still sent me to this place. Wow! No bioengineering person. No one can help when you need help. read more

Scheduled Apria to pick up a item no longer needed, was scheduled for sometime before 7pm. Apria never showed up. As of right now I have been stood up by Apria 3 times. First time they said they didn't come because I didn't answer my phone. They never said they were going to call and that I must be available to answer my phone all day at any time. Since I didn't answer they canceled the pick up. Second and third time I was just stood up! I called, they said I was dropped off the schedule because they didn't have the time. The third time was a "error in their system" Do they not understand that the customers have to leave work or cancel what they are doing and be home waiting? REALLY DON'T CARE ABOUT THE CUSTOMER AT All. They are Absolutely wasting my time! I still need them to pick up their stuff. What a Joke! read more

You have choices for supply CO's and I totally regret that I started my sleep apnea journey with this company. Yes, they may be the biggest, which is probably why they're so terrible. Go with a smaller company that can actually give you customer service. I was experiencing laryngitis and really needed to get my machine and every step of the way they have messed up or delayed the process. My doctors didn't want to work with them anymore as they kept messing up the paperwork or claiming they didn't get it when we had proof of delivery. Technically, they don't even know that I got my machine working and to date it's been over a week with no calls from their equipment specialist. You cannot bring things into the local store, so do not assume if you choose a local branch that you will ever be speaking with them or having the ability to walk in with your machine for help. Most of the time you going get somebody on the phone from another country and you're going to want to bang your head against the wall dealing with such bad customer service. I hope you read this now before you start the machine rental process I wish I had read the reviews first read more

Extremely unprofessional and disorganized business I've dealt with. Left hand has no clue what the right hand is doing. They absolutely suck. Hours and hours late. Didnt set anything up, left at door then forgot the wheelchair to boot. Said it would come late night, like 10pm (after hours of waiting already). Never came. I called next morning and they gave a 4 hour window. Never came all day. Guy calls me at 5pm and says oxygen is coming. What? Hey, D***A**..it's a wheelchair. He says, "oh, be there by 10 pm. What?? Have to call again and wait on hold for 3 weeks i guess Lamest company ever! Don't ever use these clowns. They couldn't run a taco truck and they're responsible for people's medical supplies! read more

My doctor prescribed a Quad cane and, unfortunately for me, chose Apria to provide it. My cost was $9.76. My experiences with Apria were a NIGHTMARE and EXTREMELY UNPROFESSIONAL! I ended up having to contact "Customer Service" by phone and email many times, wasting a total of more than 2 hours. When they asked me to sign their "Standard Agreement" first, there were 25,080 PAGES IN THAT AGREEMENT they wanted me to sign (see picture)!! 1) I received an email from April giving me a LIST of instructions on what I needed to do in order to receive my cane. ONE of those requirements is the above Agreement, where I was told to scroll down to the bottom of the pages and sign online to agree to their conditions. I started to print the conditions I was agreeing to, then my printer showed there were 25,080 PAGES IN THAT AGREEMENT they wanted me to sign (see picture)!!! I clearly was NOT going to sign. 2) Then the woman connected me to their "AUTO SECURE" phone line so I could give it my cc number. I gave the number FIRST by entering numbers. Their AUTO did NOT understand. So I VOICED the same numbers. Their AUTO did NOT understand, and asked me to repeat. So I DID repeat BOTH processes, and finally got the response "your card number is invalid." 3) I told the woman what happened and she said Apria will send me a bill for the +- $9, and my insurance would cover the remaining amount. I said "fine." 4) I received the email below. I followed the instructions that the woman who called me that morning gave me, and clicked the link. I used auto to enter my name and zip code, but auto does not have my Birthdate so that was blank. I started to enter it manually. However, their site took me to the next step to "Authenticate" without allowing my entry, but I then would not allow me to do anything else, so I closed it. 5) I went BACK using the link, and was refused entry saying "still have open file". But there was NO WAY TO "CLOSE" the file. I waited 5 min, RE-USED the link and MANUALLY entered all 3 pieces of information. It then took me again to the AUTHENTICATE part, which I CLICKED. I received NOTHING, just the below, no further links or messages 6) So I clicked on the CO Customer Service Portal and got the below 7) I clicked on the AMAHANKA link, which took me to various email options, but my Outlook, said THAT was NOT a linked valid email address. 8) So I tried to contact them using their "Customer Service" email address. Got the below. 9) I found 5 other email addresses, including ones for their Corporate Officers. ALL were returned "accessed denied"; 10) So I started calling by phone. I ended up having to call their "Customer Service" reps. Since their site would not recognize my cc, I asked them to email me their invoice and I would send a check immediately. I was told they could NOT email an invoice, they would have to mail it. I said ok. 13) That same day, I received "BILL DUE" emails. I called the first time I received it and explained the situation. I was told that there WAS a note in my file that the invoice would be mailed and to wait for that. I received that same "BILL DUE" EVERY DAY FOR THE NEXT WEEK. 14) I gave up, asked for their mailing address to send the bill, but they just kept saying to wait for the invoice that had been sent (which I never received). So I finally searched online, found a billing address for them. 15) On June 15, I mailed my check for the full amount, assuming that would be the last hassle I would have with them. 16) On July 9, I received a bill for the $9.76. They never cashed my first check that I sent directly at my local post office. I gave up and sent them a new check for the same amount. Note: I DID receive the cane, which was wobbly and unusable for me, with instructions in French, and the English part just says "Read instructions carefully" P.S. I searched for problems with Apria, sure that there MUST BE OTHERS that had so many problems. One response was "What is the lawsuit against Apria Healthcare?" and found "The lawsuit alleges, among other claims, that Apria submitted false claims to federal health programs, including Medicare and Medicaid, seeking reimbursement for the rental of costly non-invasive ventilators ("NIVs") to program beneficiaries who were not using the NIVs such that the devices were not medically necessary ... Acting Manhattan U.S. Attorney Announces $40.5 Million ... Office of Inspector General - HHS.gov https://oig.hhs.gov ' fraud ' enforcement ' acting-manh read more

Apria Healthcare - Apria link showing the 25,080 PAGES they told me to "scroll to bottom and sign that I AGREE TO" - Home Health Care Near Me - Irvine, California

Irvine location is an absolute nightmare business. The manager here should be embarrassed how their incompetent, unempathetic, crap (pass the problem off / blame the client) staff treats clients with ordering and shipping issues. After knocking my head on a wall speaking to Irvine for TWO MONTHS, I called Santa Fe Springs location and spoke to Latana. Apria needs to promote her into a training position to make sure all Apria employees are trained up to her standards. Seriously, Apria are you listening? Irvine only has ONE STAR for a reason. Promote somebody who understands customer service and get Latana a training position immediately. UPDATE: At the end of my nightmare customer service journey, Alex at Irvine actually came through with the tracking number for me and offered to stay on the phone while I put it in to make sure I could track my package over the weekend. I appreciated that level of service. read more

Really bad customer service. Sounds like they outsourced the customer service to off shore. Customer representative is so rude and not professional on the phone. I can hear the background TV noise from him and he worked on my request so slow. I'm supposed to get the equipment shipped to my place according to my health provider. But that did not happen, I have to come and pick up the equipment myself. read more

Horrible customer service!! Refused to send me a new CPAP Machine even though they had authorization from my insurance as well as a sleep study. Was told multiple times they would call back. Never did! Supervisor refused to talk to me on the phone. I had to go to another company. read more

The service I received was wholly unsatisfactory; I would rate it zero stars. Numerous unproductive hours were spent on the phone attempting to resolve the issue. read more

Their system and staff is so painfully slow. Got approved for things but it's couple weeks late being entered on their side.

Customer service is horrendous. I have been promised delivery today of items needed for a patient to be discharged from the hospital. Each time I am told it is being categorized as urgent and it will come today. I am advised to call back in an hour for an ETA. When calling back each time I have been told it is scheduled for tomorrow. What happened to the Urgent status!! When asking to talk to a supervisor I am denied. Then put on hold and the same person comes back on the line. I highly doubt a supervisor was contacted. read more

Phenomenally bad customer service in the Philippines. During an hour-long customer service call, I asked a simple question over and over and over and over and over and over and over. I never got an answer. I asked to speak to a supervisor over and over and over and over and over and over and over. When I FINALLY got to speak to a supervisor (again someone for whom English was not a native language) I had to repeat my question over and over and over and over and over and over and over. I STILL never got an answer. The supervisor could not tell me where their corporate headquarters was or who was in charge. They referred me to the local office which is only open 9-4 local time. Seriously?!? 292 1-star reviews out of 320 - run fast, run far. read more

My dad passed away and I asked them to come the next day as my mother could not look at it. I was told they would come at 2:00pm after multiple calls I was told it was going to be delivered between 2:45-6:45 then they told my mother 7:45 then they told her by 9:00 or 9:30. NO ONE SHOWED UP. They rescheduled for tomorrow morning by and never called us or notified? Have you no decency? We are trying to grieve as a family not constantly have to follow up when you will pick up our equipment. read more

These people are awful. My doctor sent a referral for a CPAP, they faxed the wrong number and cancelled the order without even notifying me. When I called they gave me the runaround. They are owned by Blackstone and were sued in NY state for scamming the federal government. read more

I keep getting billed for monthly equipment I did not receive. I received the initial box 5 months ago. My account was tied to an FSA account and was charged what they could. Getting my credit back has been an unnecessary challenge with unacceptable delays for the inelegible charge. The company must be miss managed and lacks leadership. The employees seem short handed. Getting a live person is also a problem and leaving a message you won't get a call back. hope this helps. read more

I do not recommend this healthcare vendor at all! Totally unprofessional and unorganized. They lie, make excuses and rude to customers. It seems like that is their normal practice and their superior doesn't really care about it. They do unauthorize charges and give you incompatible cheap products and charged me and my insurance differently. read more

I wish I could leave zero stars. My husband had a sleep test by his doctor. The doctor's office then ordered a sleep apnea device before the doctor reviewed the sleep test. The machine was then sent to our house. We never opened it. After the review of sleep test, the doctor said my husband does not need the sleep device and we could return to Apria. I set up a date and time to return the device unopened in Irvine which I did about 6 months ago. Since then, we have been getting bills for this device. I have had no less than 10 calls with Apria and they either tell me we won't be getting any more bills or it's under review. I've wasted so much time on hold with Apria and I'm still getting bills for a device I returned 6 months ago! "0 STARS" read more

Wow.. I wish I would've read all these terrible reviews before going through with a wheelchair with this company for my father. They assured us over and over again that the wheelchair would be covered by insurance and we didn't need to pay anything. Now we are receiving notices that we owe a balance and they are brushing us off saying we should contact our insurance?! Ridiculous. They checked and told us insurance would completely cover it and we wouldn't have to pay. They definitely did a bait and switch. Please be careful with these scammers! Also when you call in, nobody there is helpful, keep giving you the runaround read more

Honestly the worst! Avoid by all means necessary. If you need to call for anything be prepared to wait on hold 35 minutes or MORE, then be transferred a minimum of three times to three or more different people who have no idea what they're doing wasting another 35 minutes of your life. I would 100% recommend staying as far away from this company as possible, trust me it's worth your time to find another company or just buy whatever you need out-of-pocket if possible because the time wasted that you'll save and the stress you'll avoid if you don't deal with them is priceless. read more

Apria Healthcare - As you can see I've been on the phone at this point nearly an hour and this is just the initial hold - Home Health Care Near Me - Irvine, California

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They are THE worst. It has been a nightmare for me since day 1. I wish my provider had chosen literally anyone else. The put me in a rental agreement without my signature, didn't update my insurance when I gave it to them and are now sending me letters threatening me even though THEY are the ones who have screwed up over and over. read more

For the second time within a week apria was supposed to deliverbmy wheelchair and never came by or called. I still have to fight them to get my wheelchair and hope I never have to deal with them ever again. My doctor is looking for another company and is gonna avoid using them with his other patients read more

This company provides durable medical equipment rentals. Their customers are medically fragile and geriatric individuals. The people who deliver the equipment are helpful but the office is anything but. The day after my father died, I received a call asking to schedule a pick up for their wheelchair. I was astounded at the timing of the call. Especially, since I know the rentals are paid for monthly. As I was closing my dad's accounts, I noticed that their was a charge for a hospital bed that had been returned 3 months earlier.I called for a refund and was told they saw the error and would adjust accordingly. I waited, no refund. I called again and was told they needed a death certificate and power of attorney to process the refund. Interesting and frustrating since I knew that they had been alerted to my dads passing when he died. Evidenced by their call within 24 hours of his death to reclaim their equipment. I scanned and sent the required paperwork. No refund. I emailed and called again. No responses to emails any longer and when I finally got through, the person told me that they did not have access to the scanned docs in emails and to fax them. Seriously! But I did. No response. So I contacted the credit card company told the story and they put through a request to reclaim the months they could, but Apria had prolonged this for so long they could not reclaim all that was owed. At the suggestion of the credit card company, I called the insurance Co and they put through a complaint/request for refund. Finally, I received a check for the full amount owed from Apria and the same week a partial refund from the credit card company. Within days I received a bill from Apria for overage that was credited. So when they owe the customer money it takes 4-5 months for them to refund, but when the customer owes them they demand payment within days. How many Seniors don't even notice that they are being over billed? And when and if they do how many have the stamina to fight for what they are owed? read more

Picked up a knee scooter for my wife's broken foot the thing is a death trap 1 non locking brake a brake cable that sticks out almost a foot causing a trip Hazzard and smooth wheels that slide sideways so easily. I called to ask for a different model and they told me that's the only one they offer. Who does the quality control on these things??? read more

Very poor customer service. I scheduled for my equipment to be picked up. Nobody ever came to my door. They said they called me but I did not get a call and received no voicemails. The customer service rep was very condescending and kept telling me it was my fault the equipment did not get picked up. Don't know how this could be if nobody called or came to my door. read more

I ordered a bed for my 97 year old mother and they brought me a broken bed and this company should be ashamed . My mother fell when the bed opened up while asleep and half of her was of the bed . The railing was the problem. They don't care wouldn't even give them one star if I could read more

These assholes took $160.40 out of my account without my authorization !!! Then told me I had to wait 90 freaking days before getting it processed to even see if it would be approved and then maybe I'll get my money back un freaking believable.So if you have a choice don't deal with them. read more