My mother underwent a knee replacement and required long-term assistance after returning home. Kaiser referred her to Care Partners for in-home care during her recovery. Over the course of several weeks, I worked closely with Lina while arranging the additional support my mother needed following her surgery, which had been significantly delayed due to the Kaiser strike. Throughout the process, Lina was professional, compassionate, kind, and extremely helpful. There were several frustrating moments related to scheduling issues, many of which I expressed to Kaiser. Lina was always honest and transparent, explaining that all of their Spanish-speaking caregivers were currently assigned to other clients. Even so, she consistently took the time to listen to my concerns, answer questions, and help explore possible solutions. Lina maintained regular communication to ensure my mother received the specific care she needed when she needed it. While there were some scheduling challenges along the way, Lina remained proactive, attentive, and supportive, helping us navigate each obstacle. She also worked closely with her scheduling team to make sure my mother's care needs were met. I am grateful for Lina's dedication and commitment throughout this process. Thank you, Lina, and thank you to Care Partners for the care and support provided to my mother during her recovery. Enrique M. read more

Very difficult company to work with in any form, they never answer the phone and there service at the corporate level is sub par ...

Communication lacking from schedulers. Also, one caregiver no call, no show. Care ok the week before. read more

When i started using this company it was good about communication and getting help here when needed. It has disintegrated on every level and I have spent weeks without care. An apology is unacceptable, since at one point I desperately tried to contact the founders and was blocked from reaching either owner. read more

Our family heard about Care Partners from a neighbor friend who was also using them. We decided to give Care Partners a chance using our PA hours. The process of registration was very thorough and efficient. We even received additional hours through them! They asked all the right questions about our child's needs, likes and dislikes. We were paired with a couple of individuals and both ladies were exceptional! On outings they take the initiative to do things to be helpful without me even asking and that's huge for me! At home they are very attentive, helpful and easy to be around. I would recommend care partners for anyone needing this type of service. read more

They are very rude and non supportive . Tried to get home care for my family member and keep sending the wrong people.

We are really glad to have had Care Partners for our home health. We are specially grateful to Lina. Lina was always available, professional, attentive and even if it was not her department, she would assist us to troubleshoot any problems. Thank you Care Partners! Thank you Lina! Roberto n Francisco read more

If it was possible I would do 0 stars. I am actually shocked that people have left any good reviews. It is impossible to get in contact with anyone at this company for guidance or help. The quality of service within the members are full of attitude and false advertisement. They don't care about clients or the caregivers. I will wait for months just to receive responses that go in circles. Do not recommend anyone to receive care or be a caregiver. It is a waste of time. read more

We've had such a wonderful experience with respite care for my 4-year-old daughter. We had been offered respite care through the Regional Center before, but I was always hesitant. I'm so thankful we finally moved forward with the Care Partners team, because it has truly made a positive difference for our family. My daughter is verbal, but usually only with people she feels comfortable with, so building trust has always been very important to us. We were able to meet three caregivers tom the beginning Alicia shared, the importance of building rapport with multiple caregivers really helped create a sense of comfort and familiarity. Thankfully, the caregivers have come consistently week after week, and it means so much to see that my daughter now looks forward to their visits. Vanna has been amazing with communication. She always keeps me informed if someone needs to call out and is quick to offer a replacement. I truly appreciate her reliability and thoughtfulness.The caregivers themselves have been incredible. I was initially very nervous about having someone help Zoey in the restroom and with bath time as part of her bedtime routine, but they have been so patient, kind, and respectful. Over time, they've truly become like part of our family. I'm so grateful for this support. Being able to step out, even just for a walk, and feel completely at ease knowing my daughter is safe, happy, and well cared for means more than I can express. For families who may feel hesitant about respite care, Care Partners is the way to go because they listen, they understand, and they work hard to find the best caregivers. read more

My mom came home from the hospital on hospice care in May and we knew we needed addition help. We opted to sign up for 24-hour care for my mom. We had care for 4 days before her passing. Her daytime caregiver was Fe. We absolutely adored her. She provided such wonderful and compassionate care for my mom but also support for our family. Our nighttime nurses did change a bit but everyone again was great. They took care of her during the evening and allowed us to get some sleep. The team was quick to respond and ensure care was available as soon as we got home from the hospital. I am very appreciate of Care Partners at Home! read more

I work with this agency and find them to be very professional and it is a pleasure to work for them as a respite care provider

Honestly the worst caregiving agency you could possibly use. They don't listen, they don't communicate, and if you trust them to care for a loved one, you will get the bottom of the barrel for what you pay. Avoid at all costs. read more

I rarely write reviews on yelp, but my experience with care partners at home was a very positive and efficient experience. Everything was pretty much taken care of mainly by Christina everyone was very friendly, but Christina went above and beyond she guide me through the process and reassure me every step of the way. I truly appreciate her help; the knowledge and experience, she's very pleasant to speak to as well. read more

Care partner has helped my mom with the home care she needs. The care givers were very professional and well trained and loving. Really appreciate their help during my mom's illness. read more

This is one of the best homecare companies that I have ever worked for. They really care about their clients and their team members. I would definitely recommend them. read more

Care Partners has been a lifesaver for my clients who need relief and support caring for a loved one. They have provided great caregivers and given peace of mind to families relieving stress and caregiver burn out. Thanks to the whole team!! read more

I highly recommend Care Partners for RESPITE services! I called several companies before reaching Marissa at Care Partners- her knowledge, professionalism and experience immediately made me feel so comfortable that I knew they were the right company for us. Marissa and Vanessa are a great team and we are so grateful to be working with them. Thank you for helping us navigate this service and making everyone so easy for us. Much appreciated! read more

This company has been a Blessing for our family ! Mia the Schedule Coordinator is super helpful, mindful, and thoughtful. Rosa is our Mom's Caretaker. She's been a Super Blessing for my Mom and for our family ! Thankful that this program is provided for someone like our Mom. Everyone that we dealt with this company has been a great help ! Can't ask for better company !!! read more

Update: after posting a two-star review, Care Partners CEO and co-founder Randy Platt contacted us directly. He listened, understood our frustration, felt our exhaustion. He arranged a conference call with members of his Executive Team to resolve the issues we were having with Care Partners' scheduling and staffing our daughter's care. We once again have the right caregivers at the right time, and we are very grateful to Mr.Klatt and his team. read more

Hi my name is Angelica Pacheco I am a Caregiver for Carepartners. I've worked with this company for over a year . They offer very flexible schedules which is great and the great part is that using the app when clocking in and out is very simple and efficient during each shift. read more

I walked in w/o appt & everything went smoothly. The greatest I got someone who was thorough, explained everything to the T...plus I have a problem w the thought of a syringe & needle...no problem, lol, didnt feel anything...& had 5 vials taken. 5 star experience!! read more

I just want to start off by saying that Care Partners at home has been one of the most wonderful places I've ever worked in general and not to mention at caregiving industries. I am so honored that I found caregivers that actually care about. Their patients a caregiving place that actually cares about their clients about their caregivers. It's something so extraordinary. I actually thought it was a dream. I didn't really wanna believe that there was such an amazing and wonderful caregiving or caregiving workplace such as Care Partners honestly I am so honored. I am so honored to be working for this company. That truly cares and loves both patients and their care workers I am so honored everybody so wonderful there and I just I tell everybody About Care Partners it's a wonderful place to work everybody's so loving so caring they treat you like your family and that's something I've never had in my life that's something I've never experienced in the workplace before, and so working for Care Partners at home is the most amazing experience I've ever had and I would never change it for anything in the world on top of the fact that they pay good I mean that's just a bonus, but they have recognition for you know employees I do great, which is amazing because they acknowledge your work and they also acknowledge your effort. That is something you don't find very often in a company unless it's like a you know an office sort of thingI just have nothing but wonderful things to say about this. Honestly when I wake up every day, I love going to work I love waking up, knowing that I'm gonna make a difference in someone's life. That's the best part of going to work you know It it's amazing you can go with this enlightenment, knowing you're gonna make a difference in someone's life. I love the fact that Care Partners also has activities and different things that we can be part of with Care Partner and honestly I just can go on and on and on about this wonderful amazing & loving company. care Partners at home cares is a company that works with disabled, elderly with good night Children are not able to do things on their own. That's where we come in and take care of their needs. read more

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In-home care agencies are a dime a dozen, but every once in awhile you come across a sliver dollar. Care Partners is that silver dollar and undoubtedly the best in in-home care providers. I have been a professional in the senior living industry for more the 13 years and have never come across a home care agency that has the professionalism, culture, passion, and expertise that Care Partner demonstrates daily with this clients, team and community. I believe that their team members are the heart beat of their business and their culture is one that creates a positive, supportive, and fun environment. I strongly suggest you visit their office to experience what I a talking about. I know they will welcome you. As a successful geriatric care consultant and memory care facility owner I have used Care Partners for my clients, facility and personal family and friends. I trust them GREATLY! My experience shows that they have high expectations for their caregivers and they provide them with the support and training to be successful. I cannot say enough about Care Partners at Home. Rodney, Randy and Ben are passionate about senior care and the services their provide. If you have read this far into my review you really should call them...REALLY! Thank you Care Partners for service our families and seniors. You inspire me! read more

Care Partners is wonderful! I cannot recommend them enough. Everyone is so helpful and friendly. Could not ask for a better caretaker than Anthony. He is very responsible and respectful. You will not be disappointed. read more

I wanted to give out a huge shout out to the care partners team. I reached out to Autumn for for pricing for caregivers for my mother in law. She was in her late 70s on hospice and living with dementia. She unfortunately didn't have money and was approved for Medi-Cal. Autumn told me about CalAIM and what a blessing, she was approved. We had home care starting within two weeks of my call to Care Partners. I also worked with Christina and Kristen to get things scheduled. I would have never known about this program had it not been for that call to Autumn. The care staff showed such love and compassion that we felt comfortable everyday knowing she was in great hands. Luz and Elizabeth gave amazing updates and were such a comfort during her final days. From the bottom of my heart, thank you to all of you at care partners read more

Care Partners is a great company! I work at a Skilled Nursing Facility and we often refer our outgoing patients/residents to Care Partners with confidence. I have only heard great things about the care staff from family members, and have only had lovely interactions with their team. When I contact Account Executive Patrick with questions/requests, I always get quick and helpful responses. He happily visits our community to share materials and answer patients' questions in person, which is greatly appreciated. I recommend! read more

These are some examples of the worst service I've ever experienced. I was in the hospital after surgery. Marco informed me that the caregiver was a no-show, which meant that there was nobody to feed my dog and let him out. Marco finally went and did it personally. Another day when I was at home, nobody showed up. All the caregivers who did come were very nice and professional. Randy called me and apologized for the horrible service. He made a substantial adjustment to my bill. I have no family to help me, and I counted on Care Partners for help during this surgery. They failed. read more

My family and I were very blessed by the excellent care my mom received in the last month of her life before passing on 5/20/21. She battled metastatic breast cancer and was a warrior in every sense, and the Care Partners was a perfect fit for us. Tifany was fabulous from my very first call to her... she was kind, compassionate and helped us tremendously. Anjanette was my mom's caretaker and we LOVED her!! She was so gentle, respectful, friendly, and had a great sense of humor! We all looked forward to her visits! My mom loved her and my dad appreciated her company. There are a lot of caretaking companies out there, so it was tough to decide on one. I'm so grateful for the Care Partners and HIGHLY recommend them!! read more

Mary Alice and Raquel have not only been professional and friendly but caring and understanding with me and my family. Always a pleasure to talk to& work with. They have gone above and beyond in making sure services/needs are done correctly and timely. read more

This review is related to the customer service at the intake stage. We contacted Care Partners Homecare after a referral from the hospital when we were in need of 24 hour care for our family member who desperately wanted out of her post care placement at a SNF. Josh did a phenomenal job responding timely and providing all the info needed to make the care choices with our family member. While we ultimately needed a different solution, we were impressed with their expediency, responsiveness and professionalism. I would call upon them in the future if we were in need of home care in the future. If their care givers turn out to be as good as their customer service at intake, the care will be excellent. Thank you, Josh. Sincerely Dr. Heather Greenwald. read more

I just wanted to thank Laini for her time in talking to me today. If the pay rate can never be made higher then $15. It sounded like i would enjoy working with your types of patients. I love working with veterans cause they gave to us. It my way of giving back for my freedom. Thank you for your time today. Ms. Colleen read more

I needed home care for my aging father and stepmom. Catalina from CarePartners met with us and answered all our questions. She was wonderful with my parents. My father was a little resistant to having someone in their home for 8 hours. We also met with Gina our case manager who was also great to work with. They sent Meril on the 2nd day and by the end of the day my father was convinced. He is a wonderful young man and is very caring and attentive to my parents. All our communication with the staff has been great. I would highly recommend this agency to anyone needing home care for a love one. I no longer need to worry about them when I can't be there. L.McMillian read more

My 89 year old mother had a stroke in April 2018, and she decided that she wanted to return home after spending a few weeks in a skilled nursing facility. My brother and sisters and I checked out a number of different in-home caregiving providers. We selected Care Partners, and they provided my mother with excellent service for over a year until she moved to a new community outside their service area. For several months Mom required 24/7 care, and Care Partners was able to bring in caregivers who were very skilled in helping her with all of the daily activities that most of us take for granted. Her case manager got to know Mom well and she assigned caregivers who were able to communicate clearly with her and her family members, and who understood that Mom was motivated and wanted to regain her independence as quickly as possible. As Mom progressed, Randy and the case manager worked with us to gradually reduce the number of hours of caregiving she required while making sure that she felt safe and secure. By the time she moved to her new location, she had made excellent progress in her recovery, and has since been able to live on her own with a minimum level of caregiving support. We were all very pleased with the service we received from Care Partners, and we would not hesitate to recommend them to anyone who is looking for highly professional and caring support for their parent or loved one. read more

The CarePartners team is truly outstanding and a level above other caregiving agencies that I've engaged in the past. Ben and Patrick were extremely responsive during initial contact. I can't say enough about case manager Gina - she is an exceptional professional who combines expertise, experience and exceptional service. The compassion she showed and attention we received under extremely stressful circumstances was extraordinary. Gina truly walks the talk. I highly recommend this company and suggest you consider them for your caregiving needs or those of your loved ones. read more

I'm a care manager for Masonic Homes of California and I called upon this agency to assist with some of my clients during some fragile times. The agency has always been swift to respond! Life Care Partner ( Mary) has been amazing to work with. Just goes above and beyond to do what's needed for the partnership and clients. It's the little things that count and make this agency so special. They have been reliable, work hard to keep the lines of communication open, and deals with last minute changes with grace. One thing I thought was so special and catering was during an assessment and signing documents one of my clients was in great need of laundry and needing a sandwich and Mary was so nice to help him, it really made a world of difference with trust and connection for my client, as he was not confident about receiving home care help. My experience with this has been agency is They care about people's well-being, reliable, works hard to communicate, and trustworthy. read more

If you are looking for care, look no further! Catalina has been an absolute pleasure to work with. Every interaction is professional. Catalina takes her time to understand the needs of the family and provides in-depth information so they understand their plan of care. Thank you for all that you do. You are very much appreciated. read more

Our family used care partners for about 7 months this year when neither of my parents were able to drive. Their weekly helpers were patient and kind and were flexible to help with whatever needed to be done that week. Mary Alice and her team are wonderful and can really help to fill the gaps when it becomes too much to try and do on your own as a family to help elderly parents. I highly recommend care partners as an alternative to full time care if your family is not at that stage of need yet. read more

My mom has been receiving care from Care Partners since her brain injury in May 2017. Care Partners has been amazing. They have always found staffing that mom liked, they have been incredibly flexible and available, and are ready to step in when we need something extra. Additionally, they have counseled us and made recommendations as we needed other resources for mom such as an assisted living facility, or just had questions about the aging and recovery process. As an owner of the business, Randy has stepped in whenever something rose to his level and always made sure that we had a great resolution. My highest reco for this business. read more

Care Partners took care of my dad for 6 months straight (7 days a week). I had no problem and they are so organized and professional that you won't have to worry about anything! My biggest struggle was there are so many different caregiver agencies out there, but I chose Care Partners and I am so happy of my decision because they have the BEST caregivers and they match the caregiver based on your patients characteristic and needs. I had the privilege or being in constant contact (text, call, email) with Rodney Burris. He is GREAT! Also, I've had many different caregivers but Veronica Apante is THE BEST! She is professions, always on time, keeps me in the loop, smart, a sweet heart, knows what she's doing, really cared for my father, and such a great personality! read more

Both my 88 year old parents got Covid. Care Partners came to the rescue with care during their illness and the during their recovery. Great case management and great Caregivers. They did a great job and we would call them again if we ever need help. read more