Insurance paid for a new CPAP machine for a family member, but they gave me a refurbished machine with a broken filter door and obvious "organic matter" visible where the tank goes. Sure, they "refurbished" it. But very poorly. Insurance limits you to one new machine every 8 years or so -- I was about to get ripped off by JC Home Medical!! Now I learned that "JC" means "Just Crap." Avoid if you can! (Lincare and Fletcher's are also bad, but in different ways) read more

Drops of broken beds and doesn't reply to calls for parts but sure does bill Medicare without issues.

They don't care, use another supplier! They text your order request you reply, then they send the wrong supplies. When you call to get correction, they tell me I must come into the store. read more

The reviews are already bad enough. Can you imagine having this company with this person into your home where you or your loved ones are!? Cigarette smoke inside this medical vehicle doesn't seem sanitary to me at all. read more

See all

Trying to reach them regarding my father's wheelchair pick-up (my father only used his wheelchair once and I requested that JC Home Medical pick it up since my father can't drive) and I have yet to hear from them regarding the pick-up and YET, they are billing my father another month to rent the wheelchair! I have spoken with two people and left a message with no resolution. read more

I decided to go with this company for my CPAP usage. First appointment was great, they got me in right away and I was fitted for a mask. After a few months I get my first order of replacement supplies and I was sent the wrong water chamber. A few weeks after that I go back to get fitted for a new mask because the first wasn't working well. I got fitted and was told it would be shipped to me when my next shipment was due. I get the shipment and it's the wrong mask. I called to get them to send me the correct mask and they have no record of the new mask I was fitted for. Thankfully the tech that fitted me was nearby and told them which one it was. They tell me to come into the office to exchange the incorrect mask for the correct mask. I go in to do the exchange and AGAIN they have no record of which mask should be the correct one. What should've been a quick 2 minute exchange turned into me sitting in the waiting room for 30 minutes while they figured it out. Thankfully, every person I spoke with was very nice, however, the organization/attention to detail is lacking. read more

did not work well with them they only cared about what money they can get machine stopped working first night machine said machine fault and they just wanted to charge my machine had no physical damage horrible customer RELATIONSHIP read more

JC Home Medical - Home Health Care Near Me - Jacksonville, Florida

Robin and Ray were both a pleasure to work with. They were prompt with their communication and willing to go above and beyond to help with a hospital bed for my uncle when I had a deadline for delivery. I was impressed with the coordination of their team and wouldn't hesitate to call on them again or recommend to others. Thank you for making it a smooth process for me!! read more

Horrible patient service. In 2023 they dropped my insurance provider without notifying me. I was left stranded to find a new supplier for my CPAP machine. When I did have their service I had to send constant reminders that needed new supplies. read more

Funny 1 yr later still same poor CS. Called in 2 weeks ago to place order. No supplies, so I f/u... I am asked repeatedly whom did I speak with.. who knows didn't know I needed to keep a log, because apparently whoever took my re-order request did nothing. So I am switched Mgr M. She apologizes and says we will take care of this right away. I confirmed need for prior-auth from ins company, so more delays now. Hold your horses... Today I call back as f/u only to be told that wait for it.... I need supply order/prescription from my doctor Because they Never had one. Which is total hogwash since they were the original company I was sent to for machine and supplies. I guess I should put an alert in my calendar for May 2019 to be prepared for more unreliable and poor service. read more

If you choose to call this company, do not expect any kind of customer service or help, especially if you are away on business and have an equipment emergency. Instead of being obstinate and wanting to argue and interupt, they easily could have assisted by helping us to locate another company that would help out... Instead I get this: "we choose to not do business with insurance companies out of state" "we have been 'stuck' with bills before..." " it's happened before".... blah blah blah. We have had out of state medical insurance (over 17 years) as my parent co is in another state... we have NEVER had any problems with any medical devices, Doctors, Pharmacy - EVER - not even traveling. This would be the first. The 'ladies' allowed the phone to ring over 30 times, not once, but twice before getting on the phone to 'discuss' this. Hint: Don't let a customer listen to more than four rings - it just makes the situation more tense ! You can get a list from the insurance company of alternate suppliers who actually care about the people that they are selling things to. This company DOES not want to help you at all - find another one - quickly. read more

Is not deservant of one star , extremely unethical business practices , they got me a brace for each of my 2 knees and told me there would be no charge for either as Im on Social Security Disability and don't want anything I cannot afford , I was assured there would be no charge by the rep who delivered the first knee brace and was in and out of my home in less than 5 minutes , just sign that you received the brace . My insurance was billed 1250.00 dollars if that they paid 750.00 then I receive a bill for 188.00 dollars called them up and spoke to their billing clerk and supv. , I asked that they pick up these braces that I have never used as I cannot afford to pay for then , they told me TO PAY OR WE WILL GIVE IT TO A COLLECTION AGENCY . I reluctantly mailed then 5 dollars to avoid dealing now with a collection . Then to add insult to injury they then send me a bill with a late chg of 15 dollars ! Do not deal with a business like this as they bill u whatever they want then charge you a late charge of whatever they want as well . There are a lot of more ethical businesses to deal with throughout our country that will not SCREW YOU LIKE THESE PEOPLE CHOSE TO SCREW ME . GOOD LUCK read more

Review number 2. We got a call yesterday and had to play phone tag a couple of times before talking. They were very informative and polite. We had contacted another company by this time. Shamika could not have been nicer. We might try them if we need anything else. read more

I have been working / ordering supplies from J C Home Medical for 3 years and never had an issue. Ordering CPAP supplies has been easy and straight forward. The supplies were delivered in a timely manner. My experience has always been positive. read more

If you need any compression garment this is the place you need to go. Great service and file for the insurance for you.

This company has a dangerous driver behind the wheel of one of their vans. I was driving I-95 South last Saturday morning in the middle lane. Their van license plate # AXZ T14 came into my lane forcing me to hit my brakes and get out of the way. Luckily there was no car to my left so I was able to avoid what I'm sure would have been a life ending car crash. The van did not have on a blinker and did not attempt to get back into his own lane. The van then exited off the freeway near the Palm Coast exit. I called the company at 8:30 am today to report this incident but was told there was no one to talk to me. I left my contact info but 9 hours later I have not heard from anyone. Beware of this company. read more

They tried to sell me a knee brace when they can't even measure right for compression garments

JC Home Medical has always been great to work with, the staff is very friendly and always helpful. When I had a problem with something they replaced the item through the warranty and made the process easy for me. read more

Just wanted to add my two cents in here regarding CS. If there was a rating lower than one star, I would gladly have given it to them. I cannot imagine how this, or any other business, could stay open this long and seldom return phone calls, messages or texts! read more

We were in quick need of a scooter and crutches following an accident. The team at JC Home Medical were able to see us right away and took care of our needs. It was quick, the staff were pleasant and I had no issues whatsoever. Based on my experience, I would recommend these guys to everyone I know. Jeff read more