I am not a resident, nor do I have anyone that has any residents at this location. I went for the…read morepurpose of a training, and let me tell you I was blown away at this location. From the outside, it looks very new, there are several outdoor spaces for the residents that look comfortable. The interior is quite welcoming, and there are several group rooms, there is an exercise area, hair spa, and daily activities. The rooms were clean, and all of the staff that I interacted with were great. During training, they took care of us, with breakfast and even left us with spa items to take home. I made sure to get information for relatives late.

From the owner: Brightview Columbia is our newest luxurious retirement community in Maryland, and our first in…read moreHoward County. Our Columbia senior living community features 170 senior Independent Living, Assisted Living, and Memory Care monthly-rental apartments with no large entrance fee. Embracing the past as a foundation for the future, Brightview Columbia is designed after the unique, historic Georgian style of Athol Manor. With Brightview constantly "evolving our standards of community amenities," unique opportunities to showcase vibrant living are created, as explained by Vice President of Development, Maria Miller. Examples of such amenities that will be implemented at Brightview Columbia are layered movie theater seating, ample courtyard space influenced by our Mind and Music program for Columbia assisted living and dementia care residents, and gymnasiums for our SPICE in Motion initiatives which encourage residents to engage in routine physical activity.

The best place to work. I cherished every day spent there and truly appreciated the wonderful…read moreresidents.

Sunrise's staff is so pleasant, caring, and patient. I feel my loved one is safe and well cared for…read morethere.

Our experience with Lorien Harmony Hall was very cold and corporate. The executive team lacked…read moreempathy and compassion for our father who was in critical need of assisted living support. In August, we expressed interest in Lorien Harmony Hall for our father, who really liked the place when we toured. In October, Lorien's Executive Director, Victoria Rosier, decided to deny my father's admission based on an arbitrary clinical assessment that he needed sub-acute rehab first. They did not acknowledge current medical records, or clinical staff attempts to work with Harmony Hall for direct admission. The appropriate action would have been a peer-to-peer clinical discussion to clarify any questions. However, as the clinical case worker put it "they just don't want to take him". Our family invested $4500 in the community fee, had countless emails with Lorien over the course of two months only to be denied by email for an acute incident. When I told the Executive Director, Victoria Rosier, how disappointing this was, she said she was sorry we felt this way and our $4500 check was waiting at the concierge's desk. The entire experience was devastating and left us and our loved ones without planned support. While I believe the sales director, Chelsea, tried really hard to advocate for our family, I do not believe she has the support of her leadership team or the freedom to make executive decisions. She often had to get confirmation from her Executive Director, Victoria Rosier, to finalize any agreements. My experience with Victoria was not pleasant, she was often rigid and lacked the compassion expected of a healthcare executive. She also did not show the ability to be strategic to achieve a common goal, which was helping our father find as safe and welcoming home. My only advice to anyone is if you are looking for a compassionate team that will work to serve your family's needs, look somewhere else.

Do not place your loved one here!!! Bad experience with a family member being told they were the…read moreright fit and they needed 24/7 care instead of Assisted Living.

Absolutely one of the best organizations in the area. Well managed and employees who truly care…read moreabout their clients. Highly recommend!

Loving and friendly staff. My mother loves attending Winter Growth's Day Program. It is…read moreaffordable, and they have van service if you need.

Front desk / phone staff needs major training on etiquette and customer service. My wife's…read moregrandmother lives here, and was expecting a grocery delivery from a service yesterday. Grandma called the front desk after delivery confirmation, and the staff told her nothing was delivered. My mother in law called this morning following up on a phone installation that was supposed to occur in Grandma's room, but the staff has not yet swapped the phones, which they assured us would be completed before today. The woman was very rude to my mother in law, and not at all empathetic towards the incomplete service. I called around 6pm this evening after receiving a call from Grandma that groceries still have not arrived. As I was trying to explain what we had been told, the woman on the phone kept interrupting me and saying "there is nothing at my desk." As I continued to complete my part of the conversation, the woman very abrasively said "ok, no, I guess you will talk." Really? I paused in disbelief. As I tried to ask clarifying questions, the woman became more irritated and kept cutting me off. I asked the process of how they handle perishables, and she said they go immediately to the room, but with covid, they currently hold all non-perishables for 48 hours. Look, I get COVID may change your basic function at the front desk, but this Grandma hasn't been able to have more than 2 visits, and they had to be outside, over the past 6 months. The monthly expense of this place is reasonable, but the poor customer care is unacceptable. I don't care if 15 people call for the same thing. Put a smile on your face, and empathize that someone who's care you are entrusted with, did not get a delivery that was expected yesterday. I'm not asking you to resolve it, but even the local fast food chains have better customer service. Very disappointed. Please find a role for this associate that is not people facing, because my confidence in her ability is non-existent.

From the owner: Experience award-winning senior care at Morningside House of Ellicott City. Located in Howard…read moreCounty, we offer personalized Assisted Living and specialized Memory Care rooted in years of Johns Hopkins University research. Our community provides a perfect blend of professional healthcare and warm hospitality, featuring 24/7 on-site nursing, weekly doctor rounds, and on-site physical, occupational, and speech therapies. Residents enjoy a vibrant lifestyle with a cozy café, an art studio, and beautiful enclosed courtyards. From restaurant-style dining to engaging social programs like live music and local outings, we focus on holistic wellness. We are a pet-friendly community offering private and shared suites.

Just moved my elderly parents into this facility. Very clean and well staffed. Top level care!read more

Quality care, pleasant staff and beautiful home. Heather - the director is a very knowledgeable and…read morevery kind person who honestly cares about the people who live here. This is not an easy job but they do it with a smile, thank you

Clarksville Assisted Living is expertly managed and efficiently run. The management and staff are…read moreconsistently professional and courteous. They care for the residents as if they were family. The facility is exceptionally clean, well organized and has modern amenities. The food that is prepared always smells delicious. I have such comfort in knowing my Mother's care is in their very capable and caring hands. I am so grateful to the staff and this is the best decision I could have made!

One of the coldest management teams I have ever encountered as a volunteer piano player and…read moreentertainer for the residents and families. Hopefully they treat customers better than I have been treated.

I have experienced Brighton Gardens as a family member (14 years ago), and as a volunteer (now and…read morefor the last 4 years). Sure, I volunteer there to do nice things for other people, but honestly, my primary reason is the way I feel when I walk in the door. In so many ways, it's like coming home and being on a cruise ship, all at the same time. The facility is spotless, well lit and beautifully furnished and appointed. My history with Brighton Gardens gives me a rather unique view. I get to see how quality staff members choose to stay there for long periods of time. Four examples come to mind, each of them caring, patient, thoughtful and hard working people, as are most of the staff that I come into contact with. During normal business hours, June will usually be the first person you see. Not only did she remember my dad from 14 years ago, but I could easily see that her fondness for him was warm and genuine. June is often the face and voice of Brighton Gardens. It takes a special kind of person to do this job properly. June makes it look easy. I bet it's not. Elizabeth is the Executive Director. I didn't know her back when, but what I see now is a calm, warm individual. The way the facility is run tells me everything else I need to know. Tracy was my father's care manager. When things or people displeased my dad, he was never shy about telling me, but Tracy could do no wrong. Folks, that's like a magic trick. Tracy is still there, still friendly and patient, doing the job that requires maybe the most direct contact with the residents. We were lucky to have her at my dad's side, and Brighton Gardens is lucky to have her there still. Sheila was and still is the Activities Director and Volunteer Coordinator. My dad wasn't interested in activities as such. His passions, among others, were teaching and writing. What did Sheila do? She gave him the resources and a time slot on the activities schedule to lead his own activity, a poetry class. That creativity (I would never have thought of that) and the above and beyond attitude are clear indications of the content of Sheila's character. In the present day, I see the activities portion of the organization from a different perspective. This is where the cruise ship analogy is most pertinent. There is always something going on. The large number and wide variety of activities ensures that there is something for everyone. When I want to volunteer some extra hours, finding an empty time slot can be a challenge, and that is as it should be. Brighton Gardens is what it is because of a strong team effort. The details and fine points are attended to with love and compassion. The residents who live here are lucky indeed. When my time comes, I hope I'm as lucky as they are.

I cannot tell you how actually wonderful Clayton Comfort Care is. Finding them was truly a godsend…read more I had my family member at one of those huge institutions, where she was routinely neglected. One time I showed up unannounced and she had gone to the bathroom and was completely neglected by the staff. For a much more reasonable price, Clayton Comfort Care takes exceptionally good care of her. She was always well cared for, very clean and well fed. In the many, many times I have been to see her, unannounced, there hasn't been a single problem. I highly, highly recommend Clayton Comfort Care. Please feel free to contact me if you have any questions.

From the owner: Clayton Comfort Care offers top of the line senior care services, as dedicated and professional…read morestaff is trained and equipped to care for senior citizens who can manage in an independent living situation, as well as those who are in need of assisted living care. The facility also specializes in respite care, Alzheimer's and Dementia care, in-house Hospice care, medication management and health monitoring. Family members of Clayton Comfort Care residents can take comfort in knowing that they are leaving their loved ones in a facility that offers caring, compassionate, and experienced care 24 hours a day seven days a week. Clayton Comfort Care also extends a comforting hand to caregivers and family members that just need to take a well deserved break for a day or two.

My family's experience while my mother was a patient on the 3rd floor at Lorien Health Services…read morefrom March 25 through April 13 was very concerning. While I understand the demands placed on healthcare staff, we experienced a lack of consistency in care, limited attentiveness, and poor communication when asking reasonable questions. At times, interactions with staff felt dismissive, which added unnecessary stress during an already difficult situation. More importantly, we had concerns about whether care protocols were being consistently followed, particularly given the seriousness of my mother's medical condition. After my mother was transferred to the hospital on April 13, a significant medical issue was identified that, according to her physician, could have become much worse had it not been addressed when it was. This raised serious concerns about the level of monitoring and care she received prior to her transfer. In contrast, the hospital staff demonstrated a much higher level of attentiveness, professionalism, and compassion. I am sharing this feedback, as I also shared my concerns directly with facility staff, in the hope that improvements can be made in patient care, communication, responsiveness, and accountability. Families place tremendous trust in these facilities, and I hope this feedback leads to meaningful improvements in the care provided to future patients.

My father was admitted to Lorien Columbia for rehabilitation, and unfortunately, our experience was…read moreextremely disappointing. From the office staff to some of the aides, I witnessed behavior and conditions that were unacceptable for a healthcare facility entrusted with caring for vulnerable patients. I followed the advice given to me and visited on different days and at different times. During nearly every visit, I had to ask for my father's room to be cleaned. I repeatedly saw gloves, gauze, and other medical waste left on the floor. On one occasion, his urine bag had been left unclamped, causing urine to leak all over the floor. A staff member cleaned it using only a towel, without any disinfectant. I eventually began taking photographs because I felt my concerns were not being taken seriously. One day, while walking past another resident's room, an elderly woman asked me if I could please turn off her call light because she had been asking for assistance for a long time. The staff member sitting directly across from her room simply laughed. My father was also discouraged from using the bathroom. One staff member told him he was "pooping too much" and that it was affecting his bedsore, while another told him to simply use the brief and they would change him later. As a result, he developed a severe rash. When I asked how this happened, I was told that "sometimes patients are allergic to the briefs." If that was the case, I do not understand why they continued using them. In addition, my father was placed on what they called a "mechanical diet" for nearly the entire month he was there, without proper explanation to our family. He lost a tremendous amount of weight during his stay and weighed only 102 pounds when he finally came home. He was skin and bones. I even had to ask staff to allow him to brush his teeth because he wanted basic hygiene care. Healthcare is not just a job -- it requires compassion, patience, and respect for human dignity. These are people's loved ones, and they deserve proper care, cleanliness, and kindness. No family should have to witness the conditions and treatment that I observed during my father's stay.