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    Lorien Health Services

    3.0 (1 review)
    Open Open 24 hours

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    8 years ago

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    Lorien Encore - Iliostomy leakage

    Lorien Encore

    2.3(12 reviews)
    4.6 mi

    I am a current rehab patient and laying here trying to receive assistance since my illistomy bag…read morehas leaked all over me scalding my skin with poop and was told not to remove it until a nurse looked at it. Would NOT provide me MY supplies to clean it up. I am also to get my pain medication every four hours and it is NEVER provided in a timely manner. I was told that the nurse was unavailable.

    This review is for Lorien Mt. Airy AND Lorien Encore in Turf Valley. My 93 yr. old mother was…read morerecently at Encore for rehab after two weeks on life support in the ICU due to RSV in addition to COPD. It was not a hopeful situation. Miraculously, she showed signs of improvement and was eventually discharged to Lorien Mt. Airy (due to bed availability). She was there for two weeks before we could have her transferred to Encore which is much closer to our home. Mt. Airy was fine, but not what we had hoped. The staff was attentive and very kind, but the conditions were old and crowded. My mother had to share an extremely small room which made it difficult to move around in and to have company. The hallways were littered with equipment and additional rehab supplies. It was no fault of the rehab facility; they seemed to be short on storage areas. When a room finally opened up at Encore we were thrilled. It was day and night. The staff was extremely attentive to her needs, the facility was full of sunshine and spotless and the staff genuinely seemed to love their jobs. I appreciated the fact that everyone wore a mask, even those working at the front desk. My mother's rehab was slower than we had hoped, but it all takes time. My mother went from not being able to move her leg while being in bed, to walking out of there and resuming her former lifestyle (with the help of nightly oxygen) and is now living independently in her apartment at Heartlands Senior Living. The staff at Encore were always there to answer our many questions and would reach out whenever there was a change in status. I was there daily to visit my mother and although she wanted to go home from Day 1, she was sad to say good-bye when the time came. I can't thank the staff at Encore enough for taking such good care of our mother. God forbid that we will have a repeat situation, but if it were the case, Encore would be our first stop!

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    Meadow Park Rehabilitation & Healthcare Center

    Meadow Park Rehabilitation & Healthcare Center

    1.8(14 reviews)
    3.8 mi

    Been here before. Kenneth was my staff. He was responsive, cheery, always checked on me and he…read morehelped me when asked. He and the staff go out of their way to assist. They are professional and caring. He is eager to help. There is good therapy here.

    Meadow Park Rehabilitation and Healthcare Center is a medical facility I had a loved one admitted…read moreto following an inpatient hospital admission for post stroke rehabilitation and medical care. However, based on the experience and patient outcome I cannot honestly recommend this facility for after stroke care. 1. Nursing staff is not friendly/approachable or empathic to family members concerns or simple requests for patient updates during visits. Their language, facial expressions and speaking tone is that of annoyance and inconveniences. And nursing staff residing at the nursing station ignore visitors; they do not acknowledge or greet their visitors. 2. Nursing tends to place calls to the patient family members for non-emergency situations at late hours of day (after 11:00 PM) to inform they are documenting their notes for test results which creates panic. 3. Patient care is not proactive, and the medical staff responds reactively when presented with patient status concerns. Example, running blood work when family members note the patient appears lethargic and non-responsive. Or, when a support staff member makes note of a patient's condition to the medical staff who doesn't follow-up. 4. Patient's that are non-ambulatory or become non-ambulatory are left for hours to sit or lie in the urine and facies that causes a break down in the skin that evenly leads to bed sores. 5. "Family Meetings" within for first 30-day stay of a patient's admission is finance based and not a medical update of the patient's status of improve or decline. During this meeting any type of medical update is provided. As a matter of fact, if a patient is admitted for a 90-day admission, there is no family meeting that involves a consult with the physicians or nursing staff present. Only a family meeting at least two weeks before a patient's expectant discharge date that includes the auxiliary staff, i.e. rehab, social worker, pastoral care, financial officer. nutrition, etc. 6. Patient items may be stolen/lost from the patient's room such a clothing, phone charges. 7. In my experience (there is so much to say regarding the care received for my loved one), my family was given the false hope that our family member was stable enough to discharge home and would require additional home care nursing, physical therapy and a nutritional high caloric diet for the significant weight loss for continued care. Sadly, the outcome was not a positive one.

    Lorien Health Services - homehealthcare - Updated August 2026

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