Horrible high-pressure sales tactics. They will lie to your face about contract period and push you to sign on an iPad so they can apply your signature to a contract you've never seen with a multi-year commitment. After assuring me that my account had been deleted, they started spamming me almost a year later, trying to sell more services. If you ever see their punk sales people rolling around on Segways, stay away and warn your neighbors. read more

the WORST salesmen, so pushy, aggressive, rude... come at terrible times like 9:00pm, then come back to harass you more. I would have no interest in pest control but really would never use those company based on their reps. read more

A person just showed up claiming that they are in the neighborhood doing other houses in the area and offering a great deal to do your house (since they are saving on gas) as well. The representative was also not wearing a mask... I am not a mask police, but as a company, showing up that way in the middle of a Pandemic, says a lot about them; AND after reading all the other recent reviews I can only assume they are scammers/ or have very bad/poor business practices. read more

The moment you send salesperson to harass people on their property, you deserve 1-star rating even though people don't use your service. Customer service is service too. The salesperson literally won't go away unless I say yes. I asked him are you asking me to say yes right now? He said yes that'll be ideal. Who do you think you are? read more

An Aptive rep pounded on my door. Hard enough to make it sound like it was the police who needed to get in. When I opened the door this kid could not have been older than 20 years old. He told me about his service, and then stated that "John" next door on my left had just bought the service, and that Susan on my right did too. What he didn't know is that there is no John on my left and there is no Susan on my right. The house on the right had been abandoned for years. I called him out on this. He still pushed the sale as if he didn't even hear me. I told him no. Told him that I don't have money for him. He tried to give me a discount and then I told him I don't have money for that either. Dropped the price down further and I told him that unless he is going to do the service for free and charge me a monthly service that equated to exactly 0 dollars a month with a 0 dollar cancelation fee I would not be interested. He then told me a sob story about how he was forced to walk 30 miles by this company going door to door and if I didn't sign to at least get the service, he wouldn't get the scooter to ride and he would have to keep walking those miles. He even offered to pay for it himself if I would sign the contract and I can cancel within the first three days if I truly don't want to do it. He venmo'd me the money, I signed, then cancelled the second he was no longer in eye sight. Thanks for the 50 bucks Aptive. read more

Beware of this company. Two guys came by, rang our doorbell and claimed they were sent by our HOA to do pest control and asked what time we are available the following day to let them in to do so. They lied and said our HOA contracted them to come out. Red flags: 1) Only service company that had people with no masks on at this time. 2) Came at 8pm. 3) I received zero HOA announcement on this. 4) I've never had any person ring my doorbell for HOA scheduled things. 5) the service was "happening" tomorrow read more

These folks come about 4 times a year, as I live in the country and need mice treatment. We still have one dead mouse every few weeks, but less active than before. Wish the inside could be better serviced read more

I was leaving my house to run errands when I noticed a guy in my rear view mirror riding a Segway down the middle of the road while reading a iPad. I remarked to myself how careless and dangerous that was. Lo and behold, when I came back from running errands the same Segway guy knocked on my door, and he is a salesman for Aptive. He immediately launched into a rapid-fire, high velocity sales pitch about how good his company is, how they have been featured in a number of magazines, etc... He asked me about my current pest control provider, and what areas they treat, etc.. etc.. etc.. He made claims about how many of my immediate neighbors have already just switched over to his company, which I highly doubt to be true. He also said he has two technicians in a truck that are just sitting, waiting to service my house. I told him that my current company had literally been here two days ago to treat for pests, and that I am literally fine. After badgering me for about 5 minutes, he asked me if my current pest control provider treats around my garage. I told him, Sorry, I am truly not interested. Then he says oh that's ok, we don't have to treat your garage. I said, no I am not interested in the entire thing, I don't want a new pest control provider and I am in the middle of something, please leave. After I said that he got really weird and rudely told me, "Wow, even though our service is cheaper and better, you still wouldn't want to go for it...ok fine!" and gave me this nasty look, then jumped back on his Segway and rolled off. He also lowered his total price three times while we were talking. Super flexible pricing is always really suspicious to me. After reading reviews on here I am really glad I was firm with him and didn't get locked into some ridiculous contract, cancellation fees, etc.. This company seems extremely sketchy based on their high-pressure tactics. I got a really bad vibe immediately from the guy at the door - I can't stand door to door sales and really hate it when people can't take a polite no for an answer. read more

aggressive sales people. yuck. go away when I tell you the first time. don't be telling me all the neighbors you guys work for. I don't care. read more

Did not treat property as per contract. Were told they would spray all of the yard. People that came to the house dusted the eves, sprayed something in two areas, talked on the phone and left. This is what they sold as their pest control. Less than 10 minutes to treat 2.5 acres. Do not hire them. Waste of money! read more

Bad service. More spiders and pests than when we started with their service, we tried to explain this to them numerous times but were told that it was just how their product worked. Our prior service had the spiders and pests under control - but they told. us how much more environmentally friendly their products were so we made a change. We tried to cancel over a 6 month period of time and when we were finally able to - we were told it was going to cost us another $199 - what a total scam. read more

8/26/2020: Well, they came by again, ignored my "no soliciting" sign and tried to sell me on their reportedly crappy service. The guy was apologetic, but I'm certain he purposefully ignored the sign. ---- Extremely rude sales person that ignored the "No Soliciting" sign and then laughed when asked to leave. Do not do business with this unethical company that continues to employ high pressure sales staff. Update: In reply to the company, I have attached a security camera photograph of the sales person who ignored the No Soliciting sign and my request to leave the property. read more

Aptive Pest Control - An extremely rude sales person that laughed at our "No Soliciting" sign and did not leave the property when verbally requested to. - Pest Control Near Me - Fife, Washington

If you love your fur babies DO NOT choose Aptive Environmental for your services!! If I could give them negative stars I absolutely would!!! Chris came to my house on 10/12/2022 and opened the gate to my backyard. He did not close the gate HE OPENED on his way out, therefore my dogs were able to get out of my yard and one of them got hit by a car at about 45mph. He spent 2 days in an oxygen box at the emergency vet leaving me with a $4,500 bill. I spoke with Craig, the regional manager, and he seemed to care until he learned my dog survived. Then he seemed to dismiss it along with their insurance company who ghosted me completely. My dog now has seizures do to getting hit by the car. They have left all of the financial responsibility on my shoulders. DO NOT CHOOSE APTIVE!!!! the only reason they got one star is because there is no option to choose 0!! read more

Dupont, Washington, 10/05/24 at 9:15 am: Just watched an Aptive vehicle pull off and park off a busy residential street. Driver got out, smoked a cigarette and intentionally just dropped the cigarette butt in the parking area and smashed it with his boot. Just left it there. Some environmentally concerned company. read more

This company lies and does not honor their promises to the customer. i did not want to use their services but after the salesman said we get a discount per our homeowners association and we could cancel anytime so i agreed and signed the paperwork that was emailed to me. after 3 treatments and a return treatment i did not like the product and i was constantly having wasps and bugs in the house. i contacted them and said i would like to cancel with them and told them why. well i got cancelled but also got a cancellation fee bill of $199. i called and said i should not have to pay this because the salesman said i can cancel anytime without any percussions. plus i was not satisfied with their product and they still say i owe this. I do not recommend this company. There are other pest control companies who are honest and work for the customer for their satisfaction. read more

I've had similar services at my home for more than 20 years, Aptive Environmental Services convinced me they were the best in the business so, I switched, it has been a horrible experience. The initial treatment was good, the 2nd they went to the wrong home but still charged me. It took me several hours to get that resolved, the 3rd visit they came to my home after dark was there for 15 minutes and charged me $199.00, not sure what they did in the dark. Then when I called to cancel the service, they charged me an additional $199.00 and classified it as a discount they provided on the initial treatment. They also offered me a $20.00 discount on the next four services, I explained I didn't ask for a discount, I just wanted them to do what they said they would do. Again, horrible experience, terrible customer service, I would go with anyone but Aptive. read more

I signed up because my neighbor did. What a joke, pest control or the employee instead of spraying he squeezed a bottle of chemical (?) several spots and called it done. If our camera wasn't there he would not squeeze the drop and just did his cat walk. Really funny business and wasting our times and money and they are pissing me off. $680 ? What a joke!!!!! Unacceptable business practices. First impressions were great. 2nd. And 3rd time around, handled chemical without gloves, no spray just squeezed bottles here and there. Done. Funny. What a wastes of my money. Please don't sign up with this company. You will be regretting that you did. I didn't read the reviews and if I did I would not sign up. Sad. The salesman was great with selling techniques but when it comes to real deal? It's a joke. Employee squeezed chemical pest control at front door instead along bottom or along the base of the wall. Sad. Handling chemical without gloves as well. read more

Aptive Pest Control - Employee squeezed chemical pest - Pest Control Near Me - Fife, Washington

For others: I disputed the 199 cancellation fee with my bank and Aptive agreed immediately. They know it's all shady and probably don't want folks filing complaints with the state under the AG's Hidden Fees Initiative. read more

This company is disgusting. I have complained with the BBB after they nearly killed one of my animals with their negligence and they told me they would have their legal dept call me. I accepted this offer, and a month later, no response. I had the BBB reopen the case and now its closed because they " responded" and that's all they are going to do. They take NO accountability and NO responsibility for their actions. Almost $2000 in vet bills for poisoning my pet and ruining my vegetable garden and they think this will go away. Next stop: my attorney. Guess what, you idiots? Once I have my attorney take this over, this will have cost you WAY more than my pet's vet bills and a redo of my garden. You think I'm just going away? I'm your worst nightmare. FYI someone took down my first review so this whole thing is pretty shady to begin with. SETH came to my house ignoring my no soliciting sign. Told me 3 of my neighbors was using them. (TOTAL LIE) Signed me up after telling me "dehydration pellets" - another lie. These things DO NOT EXIST. Some a$$hole shows up screaming through my screen door that he's here. Starts tossing loose pellets all around my yard even after I keep telling him "my chickens are my only concern!" he starts barking at me, "I KNOW WHAT I'M DOING - ALL MY YEARS OF KNOWLEDGE!!" and continues to toss these loose pellets all around my yard on top of a snap trap that ANY of my neighbors dogs could have hit. Then he left. The next few days one of my chickens started to get lethargic and when I took her to the vet it went downhill. Poison. I called these people for over a 2 week period being promised calls back. No one called me. Almost $2000 in vet bills and she nearly died. I called SETH, no response. I called the company 8 or more times. Nothing. One rep actually hung up on me. Then I finally got an email from a regional manager telling me a manager has been trying for weeks to email me. WHAT? The manager (with attitude) then tells me he had an email address that was off by one letter. So, a wrong email (that never bounced back so clearly he was lying) and a phone number but never used it?? These people LIE LIE LIE LIE LIE LIE LIE LIE... ALLLLL they do is LLLLLIIIIIEEEEE!!! They don't care and don't do anything else but LIE. DO NOT USE THEM. GOD FORBID SOMEONE GET HURT. THEY'LL TELL YOU THEIR LEGAL DEPT WILL CALL YOU BUT THEY WON'T DO THEY EVEN have A LEGAL DEPT?? ARE THEY EVEN LICENSED TO OWN AND OPERATE A COMPANY?! LIABILTY?? there is none. Go somewhere else. I'm suing them. If you're not careful, you will end up suing them as well. Heed my warning... read more

Aptive Pest Control - Pest Control Near Me - Fife, Washington

This company sends rude, high-pressure sales people that don't understand the word 'no' to my home. I am always nice and polite. They are always rude and unprofessional and never say, "Thanks for your time" or anything like that. Let's say at some point in the future, I decide I want pest control at my house. Does Aptive think I'm going to call them after my previous experiences with their uninvited sales people? This company is pathetic and I doubt they have any idea what they're doing. read more

If you want horrible customer service, extra charges and bugs, this is the company to use! Seriously these guys are the WORST!!! I don't write bad reviews lightly but feel like I need to warn others of this outstandingly bad company. They give you a 4 hour timeframe window and usually show up at the last minute. They've been overcharging me on a regular basis and when I try to get ahold of them about it, they don't contact me back. And when I complained to a service technician the guy even told me it's a bad company to work for. One lady even hung up the phone on me. Please save yourself the hassle. Use anyone else! read more

I have had nothing but good experiences with Aptive. I did notice a lot of emails, and that's about it. I can see that It can be inconvenience for people without a disposable income. That seems to be the gripe for most people, that and their sales tactics which seems to work. At any rate, the bugs around my house are minimal to none, and it's always easy to schedules free treatment service between quarterly services. I called and requested service to reapply and only took like 5 minutes. I'd recommend them. But if you don't have the money is just get a bug zapper or a frog. read more

I would leave no stars if I could. We had a young man representing the Aptive Environmental in Tukwila, WA. He told us he was working with two of our neighbors, one of which I know personally. He told us that since he was in the neighborhood working with our neighbors he could offer us the low rate of $99.00 versus the $399.00 rate if we contacted the Tukwila Office directly. He did not have a business card but was wearing a blue golf shirt that had Aprive on it. we to,d him we were not interested. I contacted my neighbor, whose name the salesman mentioned, and she said she was NOT working with Aptive and she had received the same information of other names that Aptive is working with. Bottom line: guy lied. Are you going to trust work to a company who lies to you right out of the gate? read more

Terrible service. Never on time and their service sucks We still have spiders, bugs, webs and ants everywhere after they do two treatments in the row. If I just red more comments before hiring this team I would of saved money and and hired someone good read more

Terrible experience with Aptive. Man named Rory came by our house - my wife was trying to leave to go get our kids from school and Rory wouldn't take a hint that she needed to go. My wife - very uncomfortable at this point - goes and gets me as a way to get out of the conversation. Rory doesn't even ask if "I" want to talk pest control, just launches into his aggressive pressure sales tactic. At this point I'm not interested, but he won't leave. Told him we have a company we work with (we do, Parker Eco Pest) but he kept pressuring and pushing to us sign up. Says we can save money, says everyone uses them, so I tell him give me some pamphlet or leave behind so I can do my own research and he basically snubs me saying "why do you need to do research? I have it all here on my ipad". Dude, take a ***king hint. Maybe Aptive is good at what they do, but this Rory guy completely ruined whatever chances he had at closing a sale. PSA: don't let Rory pressure you into a service that other providers offer for exponentially less hassle. read more

If your goal is to get rid of spiders and spider webs, these people are not it. They fail to remove spider webs on my second level even after telling them. They can only spray the floor while the spiders just live happily on my house. I can do a better job. Plus they lock you into some ridiculous program and have a huge cancellation fee. The plus side is they are friendly and customer service is nice. read more

Shady company do not use them for anything. They sent door salesmen to my street and my wife took them up on their services as we do have a mouse in attic and had planned on calling someone after the 4th. She normally wouldn't take door soliciting but the sales guy mentioned they had worked for my nextdoor neighbor recently for his rat problem. I smelled sometbing fishy and reached put to my neighbor whose one of my best friends. And sure enough they never hired them. He hit their house before ours and tried to socially engineer us into hiring them. These people should be fined for deceptive practices and I will ne reaching out to the state attorney general. read more

Quality customer service. Their door to door salesman are professional and knowledgeable. They set the right expectation for their customers and the technicians do a fantastic job too. Their communication is outstanding, and their treatment is the best service out there. I had my whole yard treated for the ants, that way I can enjoy my yard and they aren't getting inside my home. They even protect my flower beds from the slugs and aphids so they stay nice all season long! Even got all the spider webs in my eaves and exterior home that way they don't pop up inside! read more

It's interesting because I had one of these reps show up at my door today with exactly the same spiel others are warning about. On the little one-wheel scooter. Maybe it's because they come in quietly. What alarmed me was the picture shared by Michael D. from Florida. This is the very same man who was on my doorstep in northwest Washington state today, except his name wasn't Matt. It's now Canon. I immediately canceled the service as other issues had come up. I also have cancelled my Credit Card before it had a chance to be charged. I was pressured to let their workers come out on Monday, because "they were excited and all set to come to my property and work for me". I had to repeat "No" several times before hanging up. Because of other things going on with me, I was in no mood for the high pressure tactics I was going through. It wasn't easy, but the call finally ended. I said "maybe in a year, but not now." But after this short experience, I will not be using this company in 1 year, 5 years or ever. Even so, "Canon/Matt" or whoever this person is, he repeated he would be back on May 4th 2025 "as I asked". I said "maybe", but I will be reporting him if he starts harassing. Update: Yep...just as others said. Though I called "Canon/Matt" or whatever name he's currently using, and told him to cancel my appt. and agreement , he was unhappy and told me I had to do it. I used the link he had sent to me but nobody answers, so I tried the email route through Google but it led nowhere except circles and never to Aptive. In short, there's no way to cancel. So they showed up to my gate Monday morning---a whole caravan of trucks and vans who, the woman said, were there to be trained. I declined to open the gate and they had to leave. The gate just paid for itself. Check out this company. There are lawsuits and complaints all over the place. They aren't registered in Washington state; They've been banned in Pennsylvania from doing business at all, where they were sued in 2019, broke the agreement in 2022 resulting in the ban by the State Attorney General. In California they were sued for illegally recording conversations on their 1-800 number, without telling the customers they were doing so; and the list goes on, They aren't characterized as a scam---but it sure feels like they are. They are known for their duplicitous business practices. My daughter thinks they hire ex-cons. I don't know, but I don't want these people anywhere near my property. EVER. read more

This time when Aptive came, I was able to get same-day service, because of the supervisor Shawna Beaner's tenacity. Shescheduled Le'Darrius to come out very quickly, which he was willing to do as his last service call on the way home from a long day. Le'Darrius was really great. He heard my specific requests and addressed them thoroughly. He knew that I had already had two treatments (fleas are very hard to get rid of) and so he mixed an extra chemical in to make sure and kill their army! Darius was very polite and he left my place clean. He had a "can do" attitude and was great to work with. Aptive is lucky to have him as a represent them as a technician. read more

Aggressive door to door sales. Ignored my 'no soliciting' sign and rang anyway. Continued pushing when I said I had a service already. Finally had to shut my door in his face. read more

Run far away from this company. Once they have your credit card you will never get out from under the service agreement. There is $200 to cancel. I have called three months in a row to cancel yet they still text me saying they are coming each month. Horrible way to trap customers and not good for retention. For the record we sold our home, we don't live there anymore. we are in a rental apt and don't need service. Seems like a legitimate reason to cancel. Their customer service people are horrible. Be sure to send everything in writing because a phone call doesn't solve the problem. They just don't tell you this. Look elsewhere, preferable a small family-run business that cares about their customer. read more

Super pushy salesperson and a termination fee is all you need not to use their service. Frankly you can do it yourself with one tenth of the cost they offer you. read more

Horrible service would not ever recommend!!! I'm very frusterated over having to call in for re services only to have my appointments canceled last minute or no call no show. When the service guy did show up he scolded me for not allowing the product enough time to work and I should not call for a reservice. If your gonna promise that i will have no slugs or snails dont get pissed at me when a week later the slugs are back. I should have canceled services when the service guy came out with his ass hanging out of his pants. That was great for my kids see. I was told by the guy who signed us up that we would not have to pay a cancelation fee. When i called to cancel they refused to call their employee Brandon who said the fee would be waived. Instead I was told to send in a copy of my ring camera Video read more

I never have reported a problem with a company before. However, I am not pleased with this company. I have an ant problem and hired this company last year. As of today, my ants are alive and thriving. I requested a refund as they never solved my problem. They do not issues refunds only retreats (they, the retreatments, don't work so, I guess you are SOL.) Very unsatisfied! read more

Only selected one star because I cannot select no stars. Annoying, pushy salespeople that trespass on your property, won't take no for an answer, and when told no soliciting will argue with you that they are not soliciting. Even if I wanted pest control (which I do not) I would not go with this company based on these annoying solicitation methods. read more

Terrible door-to-door salespeople. Completely ignored a sign that says "sleeping baby, don't ring" and proceeded to knock on the door and ring multiple times. This company deserves to be put out of business. read more

Obnoxious to say the least. My parents signed a contract, but they ran us through hoops to cancel even after the contract was fulfilled. Even when we were clearly angry, they continued to try to sell us on a different plan. Be prepared for the hassle if you want out. read more

Please inform your staff that it is NOT acceptable to ring a doorbell after 9:00pm. This is the third time in one week that one of your sales people have been to my house and rang the bell AND pounded on the door after 9:00pm. I wake up for work at 4:00am and was asleep and their pounding on the door woke me up. I am NOT HAPPY. I will never recommend this company as that is a horrible business practice. It does not help your case that the salesman then tried to argue with me and started his spiel. read more

Horrible sales tactics with pushy door to door salespeople who apparently can't read "No Soliciting" signs. Banging on the door, ringing the bell over and over and then obnoxious "banter" that doesn't stop even when they are told to leave. Nope, Never. read more