I'm not one to post negative reviews but this one had to be done. We had a toilet back up in our…read morecondo complex and it flooded our apt. We contacted Servpro to come out to sanitize and check the humidity levels of our walls and floors. They came out and essentially wiped the floor down with a cloth for 20 mins and left. I was upstairs at the time on a call and the technician just left. I then called Servpro and asked them to come back to finish the job we'd paid $1000 (!!) for. The woman who answered the phone tried to tell me we didn't need it even though we had already paid. Once again we'd already paid $1000 essentially for a man with a washcloth to stop by... Long story short, they finally came back and checked the humidity levels and found tons of black mold and dirty water. 2 months and $18k later we've had the walls and floors replaced. Had we not called back who knows how bad the mold would have gotten and the repercussions.

My aunt had a leak in her house and we called Servpro Culver City for help. They gave us some great…read moreadvice and were extremely helpful. They are under new ownership and I was quite impressed with their knowledge and professionalism. Once the leak is fixed, we will definitely be calling them to come do the remediation service for us. I highly recommend giving them a try.

I recently had water damage in my family room and contacted Service Master for my restoration. From…read morethe moment I contacted them they have been on the case to quickly , efficiently and completely handle all the moving parts of the project. It was a stress free and seamless process and I am so grateful I had them there to help me. They really went out of their way to restore my family room and make sure it was safe for me and my family.

I had an amazing experience with Servicemaster and their mitigation services. They came out and…read morehandled all of the process for mitigating the water damage and then also helped with putting my house back together after the demo. It was a very stressful time for my husband and I and our one-year-old baby but their professionalism, prompt response to any requests or phone calls and clear communication throughout the process really helped us get through a tough time. Merlin was awesome and such a sweetheart. I definitely recommend them!!

Got work done quickly and adjusted to our schedules. Would recommend. Replaced flooring and…read morebaseboards after water damage.

I really loved that they ALWAYS explained exactly what they were going to be doing before they…read morestarted. They answered all our questions kindly and with so much patience. We loved the quality of the work and the fact that they clean up after themselves. Initially, we were bracing ourselves thinking we were going to have a lot to clean up once they left BUT they did all the cleaning. We had the privilege of working with Toza and would gladly request him again if we ever needed Servpro's services again. Most of our services were primarily water damage repairs and a couple electrical repairs. Honestly, the house looks better now than it has in years. Thank you so much!

There are no words to articulate my appreciation for Jessica and her team!! She is so considerate,…read morethorough, dependable and approachable. She has been pivotal with the cleaning process of our Altadena family home. Whether it was coordinating her team, other vendors, or the insurance company, Jessica's work ethic ihas been exemplary. Jessica - you are an absolute blessing!!! Highly recommend this company!!!

I had an HVAC drain leak in my attic last week and water was pouring down onto my hardwood floors…read more My insurance company called ServiceMaster to come. I'm so glad they called ServiceMaster. Technicians Edward and his team came out promptly and they sorted the problem and they found mold. To remediate it, they were here 2 hours taking videos documenting everything. They found water damage in 2 bedrooms, the hallway, the walls, the ceiling & flooring. They set up fans and air cleaners to dry things out. They were so professional, thorough, efficient and especially important, during this upsetting crisis, they were very patient and kind. They came out promptly once every day to check the equipment and how it was performing. Also, can't say enough good things about Jessica, our project manager, who has kept me continously in the loop every step of the way so I don't become too overwhelmed. I highly recommend the company.

I just loved working with them. I had this huge water…read moredamage in the middle of my living room and I thought I'm going to jump off my balcony lol. Thanks god I was referred to them. The job was done quick and most importantly clean! They were very communicative and the service was great Hope you won't need it, but if you ever do, then I really recommend them!

I would give them 10 stars if I could!!  I was amazed by their quick response time.  911…read moreRestoration came out for an inspection literally within an hour after I called.  Their quick response time is just as their company name claims to be - 911.  Josh Kfir was super professional and friendly and he took care of my unit immediately.  He was patient and answered all of my concerns.  Since I don't live in the unit, he would update me along the way and send me pictures.  He always picked up my calls or called me back in a few minutes if he was busy, no matter what time of the day it is.  This company really works around the clock - 24/7.  They did a great job restoring my unit from water damage and their price is reasonable.  My insurance actually quoted higher. They also do remodeling, so I will definitely use them again for remodeling or restoration.

This review has been a long time coming. In my opinion, Mold Masters is one of the most unethical…read morecompanies I've ever dealt with. From the top down, I believe the business reflects a disturbing lack of integrity and moral compass. I echo the concerns shared by other reviewers about their employee Oscar. In my personal experience, he behaved in an extremely sleazy and inappropriate manner inside my home and as an elderly woman, I found his presence disturbing and entirely unprofessional. In my opinion, no household with vulnerable individuals--especially children, women, or the elderly--should ever consider hiring Mold Masters. I was not at all surprised to read other allegations about theft and misconduct. What I personally witnessed and experienced by Oscar made me deeply uncomfortable and fearful for my safety and those in my home. The business owner, Austin, is another reason I would never recommend this company. In my opinion, he has a frightening temper and is incredibly difficult to communicate with. Each time I had to speak with him, I felt a genuine sense of anxiety due to his explosive attitude. That's no way to run a service-oriented business. And if you needed further evidence of this company's lack of transparency--take a look at the photo "Austin" uses to represent himself on yelp's webpage. In my opinion, it's shockingly deceptive. The man in that photo looks nothing like him--completely different race, hair color, and overall appearance. If you're hiding behind someone else's image, what else are you willing to lie about? In my experience, Mold Masters dramatically overcharged for work that was questionable at best. I believe they take advantage of consumers like myself in stressful situations and exploit their vulnerability. California law (B&P Code §7159) limits contractor deposits to no more than $1,000 or 10% of the contract price, whichever is less. If a contractor ever demands more than $1000 upfront deposit -- that's a red flag. If you value honesty, professionalism, and basic decency--in my personal opinion--AVOID Mold Masters at all costs. I truly regret ever letting them through my door. Response to Owner comments: Even your response here, unfortunately, reflects the same disingenuous behavior I experienced while dealing with your company. You write that the court "found this person liable for damages," which is misleading and deceptive. Many people may choose to settle an unpleasant situation--not because the claims were legitimate or the conduct acceptable. As far as I'm concerned, I refuse to and have not voluntarily given an additional dime to a business that tried to take advantage of an elderly person. Also, your use of the word "found" falsely implies that there was a trial where the court acted as a fact finder--evaluating evidence, hearing testimony, and reaching conclusions about the quality of your work. That never happened. What you should be addressing in your response "Austin" or whoever you are in that photo- are the real consumer concerns raised in this review: * Are you demanding more than $1,000 in deposits in violation of California law (B&P Code §7159)? * Is Oscar, your employee, engaging in inappropriate behavior with vulnerable consumers in their homes? * And most bizarre of all--why are you using a photo on Yelp that is clearly not you? Consumers deserve transparency, especially from someone entering their home. This review is not "revenge" or "retribution." It took time to write precisely because I was navigating legal threats during the dispute. Once the dust settled, I felt it was my responsibility to warn others. Like I said: this review was a long time coming. Be warned and steer clear--but if you do proceed with Mold Masters, make sure they aren't violating deposit laws, and do not leave your valuables or vulnerable loved ones alone in the presence of Oscar.

These guys did a phenomenal job. Our shower ceiling was moldy and needed removal and remediation…read more Austin came over. Got back quickly with a bid. Work started 2 days later. The first crew zipped up the bathroom area and laid paper to protect the floor. The removal took a day. Then, Manny came over, installed a new drywall ceiling. They painted it the next day. Then, they went to work on the tiles. That process took another day or so to clean and properly seal them. The shower stall looks brand new. I'm not kidding. I'm kind of amazed. These guys were really nice, and they were very clean. They put paper down from the bathroom all the way to the front door.

I hired this company to clean my house before listing it. My realestate agent recommended a deep…read moreclean. This company is very expensive and did a poor job cleaning my house. The kitchen cabinets and pantry were left untouched and greasy, the floors were left so dirty that my realtor and and had to go back and clean. I don't mind paying for good work. This was substandard.

I hired 3-Bz for my client's new12,000 sqf home in La Canada. Like any new construction there was…read moredust everywhere. They did a super detailed job and the owners couldn't be more pleased with the outcome. It took a full crew three days to complete the job. I highly recommend this cleaning company!

Awesome service, detailed work, really taking their time to clean thoroughly, satisfied with their…read moreservice! Thank you! Highly recommended

I had a great experience with this company last year. But it seems like now they are just…read moreunreachable. Being a realtor, I have been contacting Herman for 2 different cases for about the last 2 weeks. At first, I thought we would clean right away (so I contacted him to try to book a date), but after the tenant left, we realized that we needed to reschedule because we needed time to redo the carpet and etc. After the estimation of the the completion, I tried to schedule something early next week. Literally every text takes more than an average of 3 days for any response. I really liked this company, so I wanted to try to use them but my patience is not only wearing thin, but now I am so annoyed, I am offended. If they are as busy as they say they are, I think it is wise for them to just send me away than to just ignore me every time I am trying to schedule something. I am going to average the first great experience and my current experience to give them 2 stars. But I do not think this company needs my business at all.