There are no words to articulate my appreciation for Jessica and her team!! She is so considerate, thorough, dependable and approachable. She has been pivotal with the cleaning process of our Altadena family home. Whether it was coordinating her team, other vendors, or the insurance company, Jessica's work ethic ihas been exemplary. Jessica - you are an absolute blessing!!! Highly recommend this company!!! read more

I had an HVAC drain leak in my attic last week and water was pouring down onto my hardwood floors. My insurance company called ServiceMaster to come. I'm so glad they called ServiceMaster. Technicians Edward and his team came out promptly and they sorted the problem and they found mold. To remediate it, they were here 2 hours taking videos documenting everything. They found water damage in 2 bedrooms, the hallway, the walls, the ceiling & flooring. They set up fans and air cleaners to dry things out. They were so professional, thorough, efficient and especially important, during this upsetting crisis, they were very patient and kind. They came out promptly once every day to check the equipment and how it was performing. Also, can't say enough good things about Jessica, our project manager, who has kept me continously in the loop every step of the way so I don't become too overwhelmed. I highly recommend the company. read more

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ServiceMaster responded in a very timely manner. The guys that came out to do the work were very friendly and professional. The work that was going to be required was explained to me in detail. After the work was completed, the work area was completely cleaned. I was very happy and satisfied with the completed work. I was kept informed of the work progress all along the process. I highly recommend ServiceMaster! read more

I have only good things to say about Service Master and the job they have done to remediate our home after the Altadena fires. We feel very fortunate to have a home that is still standing and safe. We also feel so glad to have found Jessica and her crew after early frustrations with other companies. Jessica worked with our insurance adjuster to get the job approved and scheduled very quickly. The crew arrived on time and they were lovely folks who did a great job. Every wall, every book, every window, sill and screen, every-everything is clean of soot and ash and smoke. Our home is spotless inside and out, and we feel hopeful again after this harrowing experience. Thank you Jessica and Edgar and Diana and all the other folks whose names I do not know--we appreciate your care and help! read more

TLDR: Thomas was great and wanted to get the job done as well as possible. But the business approach of the owner was so off putting that I eventually just asked them to get out of my house even through the job wasn't completely done. Most of the work was well done, with the only exception being a lot of extra damage caused by the crew to the engineered hardwood floor that caused me to have to replace about 150 square feet extra. The Work: A slow water leak snuck into the walls and spread out across the concrete slab foundation. A crappy job on all accounts. Thomas made the initial inspection and did an extremely thorough job. I ultimately chose to go with them because Thomas was so attentive and concerned about removing the damaged areas. They showed up on Monday morning after being hired. Thomas and his guys dug in and ripped out most of the drywall. They found and treated a lot of mold in the walls, etc. They also removed some cabinets and did a great job protecting the countertop so it wasn't damaged. Thomas went above and beyond to try and find all the damage and clean it out, which I really appreciate. Some trouble arose on the second day when Thomas arrived with a different crew of people, and it was obvious that they were generally didn't know as much of what they were doing. They scored the engineered floor to tear it up (as expected), but over cut all of the damaged areas - meaning instead of leaving a 1 inch or so gap on the edge of a board they were cutting, they cut into the next one. This ultimately resulted in 30+ more boards at 150+ square feet having to be pulled up by the flooring people before they could re-lay flooring. Business Practice: In my opinion, Mike Rouel, the owner of this company, was the problem, and ultimately the reason I told them to leave. I'd had a good experience with Thomas, and then Mike showed up on day 1. I happened to be in a zoom meeting at the time, and he cornered by wife and told her that we had to file an insurance claim. "This will be a very expensive job," he repeated over and over. She told him that she wanted him to talk to me, but that didn't seem acceptable, and eventually, she had to escape back to the room where her office was set up. To be clear, from the very start, I had indicated that this would be an out-of-pocket job, with no insurance claim. I said it to Beverly in their office when I spoke to her, and Thomas when he inspected the place. It wasn't a problem for either of them. Mike came back on day 2 and repeated the same thing to me over and over again. It was about a 20 minute conversation, and by the end of it, I understood the business approach. He wanted me to make an insurance claim so that he could pad the bill as much as possible. This put me on alert for when I got the 'updated' bill as the job was ongoing. I flagged a couple thousand dollars of extra charges on it, including an entire extra day of equipment rentals. Beverly was very apologetic and quickly got them all fixed, but it's was a sign. On Thursday (day 4), I was told Mike would be coming by with someone to quote fixing the floor. But by this point, I'd seen the damage they'd caused to the floor, and I wasn't about to trust anyone he brought, and I told them I wanted them to finish getting the water out and leave. Mike showed up again a few hours later. He repeated his frustration about me not filing an insurance claim, but now it was about all the additional work that would still need to be completed, like scraping adhesive off the concrete floor... It would be another 2-3 days worth of work. I told him I'd take care of it (Just to note, I did it myself in 4 hours). This was when he pivoted to saying that if they were done, I'd need to pay him right there on the spot. I told him I'd be happy to... However I still haven't received an updated quote/bill. I'd been asking for one since Tuesday and still hadn't seen one on Thursday. He backed off of that and said they'd be getting one to me soon. As a little bit of added insult, on Thursday, I asked for them to come and remove the fans and dehumidifiers from the house on Friday, but was told late Friday they couldn't make it until Saturday... And naturally, they charged me an after hours rate for coming on Saturday. Classy. But on the bright side, Mike did give me a 20% discount on the quoted rate since I was paying out of pocket. He promised this to me before the job started, and after all of the interactions, I was skeptical it would still be a thing, but in the end, he did, and I appreciate it. Overall... The job was done. Thomas did good work. I wasn't happy with the floor, but in the midst of a crappy job like this, mistakes can be made, and they were fixed by my flooring people. The shady nature of this was just the owner. He made me not trust the company and be on my guard for over charges. I would not recommend them to a friend, but if you are in a pinch, they can get the job done. read more

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Edward and his team came over several times, on time, and did the job correctly. Very knowledgeable and nice. Highly recommend Edward and his team. Thank you. read more

ServiceMaster to the Rescue!!! This is one of the few companies I know that truly deserve to have the word "Service" in their name. If you are in need of restoration services, call Marilyn! Monday morning at 8 AM one of their competitors flaked on me. Tuesday morning at 8:53 AM one of their competitors flaked on me. Tuesday afternoon we called ServiceMaster... And, Wednesday morning they showed up on time (with a crew supervised by the owner, Mike) and they promptly and professionally got the job done on time and on budget. It may seem a small thing, but knowing that you are dealing with professionals that say what they are going to do and then do what they said they were going to do is all too rare an experience. Restoration work may at times be a stinky, messy business (I was dealing with a sewer line break), but the "Service" provided by ServiceMaster of Canoga Park is down right beautiful! read more

We had an issue with a refrigerator water leak that resulted in significant damage to our flooring, walls and kitchen cabinets. ServiceMaster responded the day after we contacted our insurance company. Oscar was the lead technician and did a fantastic job of explaining to us what their plan was to dry the impacted walls and flooring. Their crew had to come out multiple times for follow up work. They contacted us each day to let us know what time they would be arriving. All in all, a very positive experience with ServiceMaster. read more

We had a water leak that was repaired by a plumber but then we needed repair service and clean up outside and inside the house. Our insurance adjuster sent over service master. They were kind, professional did a perfect job getting our house back in shape. I highly recommend Them. read more

Service Master was recommend to me by my insurance company State Farm as one of contracted with the insurance Restoration Company. I had flooding damage in one of my bathrooms and partially in my bedroom. I was expecting quality work done on time. I was amazed with the results of Restoration work, timely done and also how I was treated as a customer. I would highly recommend this company and will definitely hire them again for restoration needs. read more

Service Master were total pro's from the start. We had a terrible mold issue, and they talked us through the process, and were very honest and transparent with the process. They not only solved the issue, but helped us with some unexpected issues! They were the best. Beverly Soto who was our rep, was kind, friendly, professional, courteous, and always available. Beverly went above and beyond the call of duty. Mike, the owner was kind, friendly and available as well. I could not give them a higher rating! Thank you Service Master! Thank you Beverly!! read more

Beyond thrilled here in Ca when it rains...until the record stops :( Still raining...still stressing and the real work is ahead but Thomas and Edgar have a way of making you feel like help has arrived. Both demonstrate how one should respect a home during the damage assessment process. If they have to move something then they careful place it back where it was. Their overall efforts to try n make a bad situation better are validated. This company has good followup. They don't pressure you and let you know they will come as soon as possible. I will wrap it up by mentioning Merlin...she made us feel calm at the start of an ongoing mess. read more

Service Master did a wonderful job helping us repair a tenant's unit in our commercial property. Jessica was our estimator and her service was absolutely outstanding. She kept in communication with me every step of the way. She was professional and kind. Thomas handled the work and had the same great service and communication as Jessica. They make you feel like family! I can't thank the employees here enough! No need to look any further because this company is the right pick! read more

Mike and his team came out after have a water overflow in our rented condo. My landlord got bids but decided to go with him because he promised her that she wouldn't be paying out of pocket (his team files the insurance claims). We have been out of our apartment for 2 months from this, it's a 900sq ft apartment. Imagine if we lived in a mansion? lol mikes team stepped in after 3 1/2 weeks after the disaster. The workers only work for 1-2 hours a day. That's a big maybe. I call Mike almost everyday to make sure they are on it but he acts like I am bothering him, so do Christine and violet who work in the office. In fact violet is very rude. I've talked to her about 3 times because Christine was out for 2 weeks on vacation. I gave up after the third time. She's very short and annoyed because I was asking what' was going on at my apartment. They said they are not allowed to give me information because I am the tenant, however they keep in contact with me but when I call to ask a question they "shouldn't be giving me information"sIt took 10 days for the mold remediation and 20 plus days to patch up a 10 yard wall?????! Beware of this company unless you enjoy living at a hotel . Also they make a MESS. Use the bathroom, urinate all over the place. Knock down stuff and spill it and don't clean up after them self. The part that bothers me the most is that i am a very understanding person and Mike took our patience and kindness for our weakness. read more

ServiceMaster Professional Restoration - Canoga Park - a toilet in a cluttered bathroom - Damage Restoration Near Me - Canoga Park, California

Very long delays in completing projects. Promise dates were always missed. Very frustrating.

ServiceMaster did a fantastic job with our fire restoration, and arranging repairs with various contractors for our home. They also did a excellent job with managing the project with regards to scheduling different phases of the restoration and repair that resulted in expediting the entire process. All of their personnel wore COVID-19 protection, and were pleasant to work with. Violet Salmaninazloo kept us informed each step of the way, and then followed up to ensure it met our expectations. read more

Edward was the main tech and he was awesome. His team was very professional, quick, and honest. They finished their job sooner than they told us but most importantly did it the right way. Fast and sufficient. I highly suggest them and will be using them in the future! read more

Arrived on time at the time promised. The technicians work was clean and professional and very thorough. The Office Manager, Violet was available to answer all our calls and kept us up to date on what tests the technicians were performing and provided us the results and was there to explain the reports to us. Much appreciated! read more

Had an outstanding experience with ServiceMaster Restoration. Highly recommend. We unfortunately had a house fire and hired ServiceMaster for the remediation/restoration. The communication was outstanding, the Project Manager (Violet) was always available to answer question and coordinate with insurance. The project crew was punctual, courtesy and hardworking. All work was timely performed as specified in the scope of work. Quite often the crew went above and beyond what was specified on the the work order. The Job Foreman was super easy to work with and always kept us in the loop. Even the company owner stopped by throughout the project to oversee the process. Very satisfied with ServiceMaster. Again, HIGHLY RECOMMEND!!!! read more

Hector and the entire crew were great! Could not ask for a better experience. I thought my home was destroyed from fire damage, but these guys are saviors! They finished the job in a timely manner and at no point were an inconvenience to me. I would happily recommend these guys to anyone. Customer service was top notch!!!! Thank You!! read more