I hired Pool Geek to come out once a week for their regular maintenance program. I noticed my pool…read morewas still dirty after service so, I decided to set up a camera. I found out that they were in and out in less than 10 min and never vacuumed or brushed the walls of my pool. Their website says: Service Includes: Testing of pool water chemistry Addition of chemicals needed for water balance Skimming of pool surface Vacuuming of pool floor Alternating weeks of waterline cleaning and wall brushing Cleaning of pump and skimmer baskets Backwashing of filter as needed I let them know what happened and sent a video attachment. They offered to give me a credit for one service. They had been out over 20 times. Remember to Inspect what you expect, if you choose to hire them in the future.

Spoke with a manager to set up services, manager was rude and disrespectful the entire conversationread more

Carl Was eager to take our money and charging Covid prices at the time , but when we needed service…read moreon the tub they don't service our area? Had a seal leak on the motor after 2 years,we only use the tub during the winter and drain in the summer,seemed like a premature failure but they say we neglected the chemicals in the tub? I guess anything is possible but we check the chemicals religiously! Wasn't worth arguing and wasn't an expensive fix ,Carl got kinda nasty when we pushed the issue,just ended up fixing it myself. All in all we love the tub just don't love the attitude. If you live outside their service area just plan on having to fix it yourself.

Buyer beware! This place is horrible! Do your homework…read morebefore shopping here. They screwed us on the pricing of a hot tub. They lied about the efficiency of the cost to run the hot tub each month. They seem more like shady used car salesmen, so steer clear of this place. Go somewhere more professional, honest, and clean.

Bought a dimension one for over $14,000 about 3 years ago. Carl seemed decent until I had issues…read more Carl is poor at communicating and does not care about the customer service. I have had issues with my hot tub since I bought it. Carl claims I have never registered our water test at his store yet I have all my chemicals with his handwriting on each bottle with instructions on how much and when to put in based on the water test he did. So he must have forgot to register it or something. He was very quick to blame me for it and also not buying his chemicals at his store. Very poor tact and customer service. My hot tub had an FLC code since I bought it. Changed the filter multiple times , followed his instructions on every bottle to the letter. Every time I called him he would give me the run around. Paid $200 finally to get it serviced from his store or third party service tech while it was under warranty. Had to reschedule multiple times because of their poor communication and told me it was going to take time for the panel to come in. They finally came out. The service tech had a whole circuit panel specifically for my hot tub ready to install but only put in a flow valve and kept the panel. Told me if the FLC code came up again it would need a new panel. Well FLC code came on not even a week later. I called Carl and he gave me the run around asked what chemicals I used and insisted it was not his problem since I do not buy chemicals from his store and I would have to have a service tech come out. And pay another $200? What a joke. Give me my panel that was ordered specifically for the issue in the first place. If you buy chemicals from his store it will cost you 2 times more what Amazon charges for the same exact brand. Carl was rude and no help what so ever. I serve in the military full time and am coming up on 30 years, I have never been flagged or in any kind of trouble and am a pretty good judge of character. I'm not the kind of person to write a negative review. This guy has issues for sure. I will never do business with him or recommend anyone do business with him. Seems like a scam. I will be calling dimension one and work through them directly from now on. Just unfortunate my warranty has run out. Carl I recommend you get some help.

PLEASE!! I beg anyone who buys their pool supplies to NOT shop at this store any longer! The guy…read morewho runs this business knows nothing about customer service and is a total A$$hole. Price gouging during a pandemic is illegal and this is exactly what he is doing. I have been buying the same filter from them for 20 years at $99 and today it was priced at $140. When asked he said....well, last year a 2x4 cost me a 1.50 and today is cost me 4.00. Like his lumber issues have anything to do with pool supplies. They tried to tell me it was because of the national shortage of pool supplies. The shortage is only on chlorine tabs, NOT FILTERS. Their reduced hours and closed days are insane!! Even when they say they close at 4, they actually close earlier than that. I arrived at 3:45 to see a bunch of staff sitting around but the door locked. Ever since this changed from Viscount Pools, the service has tanked and their prices keep going up. Now all sales are final and no returns/exchanges. I hope this place goes under soon! If you want good customer service and supplies go to the new Poolmart & Spa, just up the road from them on Dixie Hwy.

Would have given no stars if it was possible…read more It went horrible. He said it would be $450, which we prepaid him. Than towards the end we got an invoice for another $230. He said it was because it was more work than he thought it would be, but never discussed any of these extra charges with us. He also said that we knew it would be more than $450 because it was such a large job, but again that was not true he never discussed it with us that it would be more the $450. He was rude when we called to talk to him about it and got upset with us because we never came out to talk to him while they were there cleaning the pool. We were at work each time he came so how could we? To top it all off the pool was open but not completely cleaned. There was still tons of vacuuming that needed to be done and it was disgusting the way he left it. However, he told us he was done cleaning it and it was our turn now. Yes that's right he said it was our turn to take it over when it wasn't even fully cleaned. Not only did he not finish the job and demand we pay him more but I had to continue to clean my yard every night when I got home. He would skim all the stuff out of the pool and just throw it in my grass dead frogs and everything.

Called this company after another company royal screwed up the opening of my pool. When I called…read moreUltimate Pool the owner's wife was able to give me a couple of referrals for my above ground pool. Unfortuately, this company does not work on above ground pools but the customer service that I was provided was top notch, and because the owner's wife was so kind to me when I called I was able to get my pool in working condition through a referral.

No call, No show. I really thought I had found a professional, dependable company until I had…read morespent a lot of time and money waiting on them to meet their commitments and promises. They stopped showing up after weeks of agreed upon appointments, after spending hundreds of dollars following their directions, hearing excuse after excuse .. finally, enough was enough. So Disappointing!!

Excellent service fast and very professional I was nervous about my pool at first but these guys…read moreknow what they're doing they made a lifetime customer.

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

Rude , non responsive And been waiting on his follow up and…read morehe totally hung up on me and stopped answering after If there's less than one star i would out June 2022

There's not many options in our area for pool service providers and we're so thankful that Paradise…read morewas able to add us to their already full list of clients. This year we bought a house with a pool and as first time pool owners things were a bit daunting. Throughout the year, Paradise has been a pleasure to work with. They opened our pool, provided weekly maintenance and any time we've had a question or an issue they've come out within 24 hours to fix the issue or the owner has called me to walk through the issue. We're thankful for their service and would recommend their services to anyone.

The owner is disrespectful and RUDE. After years of service,…read morewe asked for details of why our payments went from 900 to 1500 a year. They didn't want to send a breakdown of costs and started name calling like a child. Their cleanings are par but expect to get constant price increases. Not to mention, they sometimes ask for cash personal payment checks... makes me wonder what other shady work they do.

Bill has been servicing out hot tub for 15 years. He is reliable, professional and delivers for a…read morereasonable price. Highly recommend Hometown Spa for your hot tub needs.

Hometown spa not only takes care of pool & spa servicing but Gas Fireplaces & its with the last…read morethat i have done business. The Phone is always answered promptly, appointments are easy to set up. Service is prompt & professional & reasonably priced. We needed Valves rewiring & gas burners cleaned out, pilot restarted, just a general service & cleaning, the work was done quikcly, not mess was made in our house & everything was conducted in a cheerful professional manner. Highly recommended