Getting an appointment was tough due to how busy they are but they came out to work on my Hot…read moreSprings Spa when they said they would and they replaced the circulation pump (wasn't heating and I was expecting the heater was the issue since I had the circulation pump replaced in early 2021). The person who did the repairs was friendly and knowledgeable and quickly diagnosed the issue and replace the pump and checked everything else out in a hour. I will use DR Spa/MI BackYard whenever I have an issue with my hot tub!

Dr. Spa to the rescue! Went to use our hot tub and it was ICE cold, called JJ and he instructed us…read moreon steps to take to prevent the tub from freezing, he came out the next day and viola! The tub was up and running again (happy kids!), his rates were reasonable and he was able to repair the existing motor (capacitor?), I was willing to spend the money for a new motor and he knew it but it's refreshing to do business with a service tech that's HONEST! We were referred by a friend who has used JJ (DR. Spa) for service on their 1999 cal spa sine they bought it new (yes, he's been doing this a long time!)they said that he's the only thing "keeping it alive", lol. Highly recommend JJ

Affordable Pools Inc did a great job tiling our pool, thanks guys! I would recommend to any one.read more

From the owner: Affordable Pools Inc provides you quality custom built fiberglass pools. If you can design it, we…read morecan build it. Our state of the art process allows you to design the pool of your own imagination and have us build it, any size any shape, on site. Need your Pool's Leak Fixed? Cracked Cement that needs to be sealed? Pool starting to show its age? We can convert that old cement pool and vinyl liner to Fiberglass. We can create a custom logo for your business or family. Our restoration includes the state of the art epoxy which currently is the worlds strongest pool solution. Let us restore your pool to its full potential again.

Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem…read moreto return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.

Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent…read moretheir service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it. When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour? Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!

I hired Pool Geek to come out once a week for their regular maintenance program. I noticed my pool…read morewas still dirty after service so, I decided to set up a camera. I found out that they were in and out in less than 10 min and never vacuumed or brushed the walls of my pool. Their website says: Service Includes: Testing of pool water chemistry Addition of chemicals needed for water balance Skimming of pool surface Vacuuming of pool floor Alternating weeks of waterline cleaning and wall brushing Cleaning of pump and skimmer baskets Backwashing of filter as needed I let them know what happened and sent a video attachment. They offered to give me a credit for one service. They had been out over 20 times. Remember to Inspect what you expect, if you choose to hire them in the future.

Spoke with a manager to set up services, manager was rude and disrespectful the entire conversationread more

Always friendly and helpful!! They always know how to balance my chemistry. Prices fair.read more

Consistent customer service and advice for a do it yourselfer. After 7 years my pump finally went…read more I called them up and they were super responsive and got the new pump installed before the water went bad. They are my go to store for all things pool.

Install team knocked the installation out like it was a breeze. Looks great, we are impressed!…read moreExcellent work.

Prompt response to set up installation date. Install was great. Owner was onsight and very happy to…read moreanswer all our questions and concerns as 1st time pool owners.

Let me just start and say that I am not an employee of this company. But if you need help with your…read morepool these are the people to call even so much that the person answering the phone knows what to do as well. When I call them up she first said try this first and call me back. Most of the time she's wright on the ball and it will cost you nothing. If it's where someone needs to come out then they still only charge you for the work and no add-ons. They never try to upsell you and just give you good service. Call them they are the best.

Very knowledgeable with respect to all things pool related. Eric has opened, closed and made…read morerepairs on my pool equipment several times. He takes pride in his work and offers trustworthy service.