TLDR: DO NOT USE Caribbean Blue Pools for ANY sort of pool renovations.  The quality of work and…read moreprofessionalism is obsolete.  I had a 30k+ pool renovation that they made a nightmare, details below.  I could not regret more, choosing them to do my renovations.  There is no upside to using Caribbean Blue Pools, I urge anyone considering pool renovations to skip them.  They do not care about you as a customer and will take advantage. **Update** The leak that Ken "fixed" did not hold and I will have to rerip up my finished pool for the 3rd time.  Ken failed to property renovate the pool and pressure test the lines before starting the renovation (which is the industry standard for a non working pool).  I messaged him to work through this and he did not respond.  I had an outdated and not working pool in the house I recently moved into.  I know nothing about pools and reached out to Ken to do a full remodel (tile, plaster, lights, equipment, etc) everything to get a pool up and running.  Ken reassured me that he had 20 years of experience and that they were fully competent to get my pool up and running. I cut a check for 10k and they got going.  He installed the equipment and contracted the tile and plastering out to another company.  When they finished and went to fill the pool, all the problems started.  The pool would not hold water and my yard started flooding.   Ken requested the reaming 20k for a "job well done".  I let him know that my pool was not working and I was not comfortable paying the full amount.  He lost it on me and told me that he has done his job and demands to be paid in full.  I paid for the work and proceeded to watch my BRAND NEW pool drain and flood my backyard.  I had to hire a third party leak detector that informed me a have a pool leak under my brand new pool deck.  I reached out to Ken multiple times and he told me "This isn't my problem your pool never worked when we started on it". I called him to talk through the situation and knowing nothing about pools, felt extremely helpless.  He LITERALLY laughed at me (I have this recorded) saying this is why I have my contract about testing for leaks before we start our work (Ha,ha,ha).  You have 20 years experience Ken, if you're so proud of it, use it to inform your clients of work that needed to be done! He admitted knowing that there was an issue with the hot tub holding water but failed to rely the importance of this to me before starting.  He also did not pressure test the lines before starting the work.  This cost me having just completed my full renovation (deck included) to have the brand new deck ripped up along with the brand new tile of the hot tub. The issues only furthered from there.  The leak detector informed me that the equipment that Ken with 20+ years of pool experience installed, was done incorrectly.  (Video here: https://youtu.be/4rjEOiIEPjE)  He did not ground my pool equipment and even left the equipment unbolted to the concrete slab which would have broke my pipes.  Leaving pool equipment unbonded is illegal.  Ken just did not want to do the work, due to the ground wire being harder to find.  I would NEVER have known that my equipment wasn't even properly installed unless I had been told (Ken knew this and never mentioned it to me!). The leak detector had a tough time locating the leak and Ken demanded that he speak to the leak detector.  Ken suggested digging into the floor of the brand new hot tub to look for the leak.  Unfortunately, this wasnt were the leak was and Ken's suggestion ended up costing me an additional $400, which he charged me to fix!  Thank you! He then wrote up a quote to fix a new targeted leak of the pool.  This was finally finished and supposedly I have a working pool.  Shockingly, the pool is still not holding water and I have the leak detector come back out.  I come to find that I also have a bad drain, plug and multiport valve that need to be replaced for another $500.  This should have been caught during the entire equipment revamp.  Ken also charged me an additional $1,500 to fix a leak that he suspected was there before starting the work.  I am also still waiting and will have to pay to have my brand new deck fixed due to this company's negligence. Do not trust them with large jobs.  If you want someone to just dump chemicals in your pool and collect your money, feel free but leave the large work for another company.

We've done a lot of business with Caribbean Blue Pools and are always completely satisfied with the…read moreservice, work and prices. They are fair and do wonderful work. We recently resurfaced our pool & updated the tile and couldn't be happier with the results! Ken is very responsive & great to work with, especially when planning such a big job. Definitely recommend using them as your go-to pool company, whether you are looking for basic maintenance & cleaning or a complete update. Great job, thank you!!

I would never build with any other pool builder again. Master Pools is the best. They stand…read morebehind their work and do amazing work! With other builders, you need to worry if they will be here when things go sideways, not Master Pools. Responsible, Dedicated, and detailed. Simply the best. Well worth the money.

The gift that keeps on giving. When they remodeled my pool a while back, they cracked one of my…read moreskimmers -- which they acknowledge was their fault. They "fixed" it at their cost. What I'm unfortunately just now finding out is that the fix was nothing more than a temporary patch that's now causing other problems. They coated the inside of the skimmer including joint between the skimmer and pipe with epoxy, which also filled in all the threads that are used to screw in a standpipe or other equipment that is used to facilitate other types of pool maintenance and repair. Which brings me to today. I have a leak somewhere underground between my skimmer & my pump. The repairman I had out would like to simply to simply screw his equipment into the skimmer to pressurize it -- so he can then find the leak by listening with something like a fancy stethoscope. The problem is that because of the amateur repair job done years ago he cannot screw anything into the skimmer, nor he can any of his bladders seal because the epoxy job is all uneven and irregular. He has a plan B but it's not as easy and will cost more. Live and learn.

I always thought of this as more of a SPA and Hot Tub place but now that I've visited, I see that…read morethey also sell & service a lot of pool supplies. I had some questions about which they were very knowledgeable about, bought the product I was looking for from them, and look forward to continuing to do business with my new-found pool store :)

Friendly and really super competent folks, both in the sales and installation teams. We found the…read moreright hot tub without a whole bunch of upsell pressure. The electrical installation was really well done, and we were able to use our hot tub the same day. Awesome all around.

Came to service hot tub multiple times. Charged me every single time. Charged me over $1000 and at…read morethe end said "this hot tub isnt supposed to exist" and left in an extremely frustrated and unprofessional manner declaring "I'm done". Claims he's serviced thousands of hot tubs but kept charging for repairs over $1,000 and no solution. Went from a working hot tub with a leak to a non-working pile of plastic and $1,000s in charges. Absolutely do not recommend these scam artists. Should not be in any business. In total charged me $1713 over the course of 11 months and left me with a non-functioning tub.

I have contacted hot tub man multiple times trying to get our hot tub repaired with no response. We…read morehave left messages, contacted via their website, and talked to the office manager with no response. We told the office manager we maybe looking for a replacement no response. It has probably been 6 months. I hate writing these types of reviews.

I have owned 3 Hot Springs hot tubs and have bought them all from this company. The products are…read moregreat but the service has diminished over the years as detailed by other reviews. Recently my pump stopped working so I paid $175 for a service call and confirmed it was a bad pump. The technician installed a new one and after I put 400 gallons of water in it turns out the pump was bad. Prior to installing the tech should always turn the spindle to make sure it is not locked up. Should not assume products from the factory are always good. So I had to wait 3 days for a replacement and then refilled the spa again. Fortunately the pump worked plus we had spun the spindle in advance to make sure. My issue is after all of my time, trouble and expense all I was offered was a $70 credit on the labor cost. I asked them to at least sell me the pump at their cost and they refused. Again, my time and refilling the spa with expensive water is not inexpensive and still making a profit on the pump really is bad customer service...particularly for a customer who has spent over $30k on their products over the years and had referred others to them. Really disappointed!

Update: As suspected, this business has changed names to get away from the negative reviews of its…read moreservice after sale. The location is now called Texas Hot Tub Company. Buyer beware. https://www.texashottubco.com/

I ordered a spa but decided to upgrade while it was being built. They had no problem and delivered…read moreit a few days later. I anticipated them having difficulty getting the spa between my trees and narrow back fence door. They had no problem and even made it look easy. My Dr. Wellness X3 is great! Thanks Austin

I love the G2 hot tub from aqua living spas. Best money I've spent. Ordering and delivery was…read morepainless. Best price on hot tubs in town.

I had a clogged skimmer line and called Austin Pool Leaks Solutions LLC (Odin Mejia). Great…read moreexperience. He arrived on time, quickly diagnosed the issue, and cleared a large blockage of leaves using a compressor. Problem solved right away. Very honest (no upselling), explained everything clearly, checked other lines, and cleaned up after. Also speaks English and Spanish. Highly recommend: professional, knowledgeable, and trustworthy. I will definitely call him again if needed! Thank you Odin!

Odin was very thorough in his leak detection testing. He also explained what likely caused the…read moreleak and proved a fair price solution. I felt very comfortable with his information and had him update my valves and new grout on the water line. ( late 1980s pool). Will not hesitate to use again when needed. Highly recommend.

Without a doubt the process of getting our pool built was trying.... Everything that I have posted…read morewas an accurate history of the project. The final outcome has been a positive experience. The owner, Dick Lynch, reached out to me and made good on all the issues that we had with the pool. PoolScapes has proved to standby what they advertise and made reparations that proved their intentions to leave a job well done. We are happy with the pool and are looking forward to enjoying our first summer in it! Thanks again Dick Lynch for your ownership and responsiveness to end this project on a good note! Here's to good times ahead...

We purchased a home that had a pool built by PoolScapes in 2007. Now, all pools need repairs,…read moreespecially one that is more than 10 years old. Understandable and expected. We had waterline tiles cracking and some cracked coping stones. Decided to fix. When the coping was removed, it was discovered that there was no grout joint (nothing in between waterline tiles and coping -- so the weight of the coping stones was directly upon the waterline tiles, pushed so much that they were breaking). Upon research and conversations with 4 repair companies, I have learned that there should be a buffer between the waterline tiles and the coping stones. So according to these 4 companies (who did not know who built the pool) the pool was built incorrectly. To do a correct repair would be to remove all coping, the waterline tiles that touched the coping, add the grout joint, replace/retile waterline tiles, replace coping stones. Not inexpensive. When I reached out to PoolScapes to learn what the waterline tile was (manufacturer, where purchased) so I could purchase to match I was completely blown off. I explained my situation on the phone and the woman said she couldn't find the file for the pool, couldn't reach anyone who could answer my question, and wouldn't be able to have someone call me back for at least a week. It's been 6 weeks. They have my name, my number. Crickets. I'm not asking them to repair any of their work that, according to the 4 repair companies I've asked, was done incorrectly. I'm not reaching out to the people we bought our home from who most likely had PoolScapes build their pool to let them know PoolScapes may have taken a shortcut on their new pool. All I wanted was to know was about the waterline tile. I have the contract for the pool. For the cost, I would have expected the pool to be built correctly. You trust the people who it is their job. Poolscapes builds pools, so you'd guess they would do it right. I never expected such a shortcut to be taken. They cost me thousands in repairs that should have not been needed. If they built the pool correctly it wouldn't have been an issue. All they had to do was call back and tell me about a tile.