UPDATE: I was able to communicate with Spencer, the owner of the company, who reached out after…read moreseeing this review and offered to refund some of the charges for the repair because of the issues I encountered. I really appreciate it, and am revising my review accordingly--I will keep using this company and hope it all goes smoother in the future! Original review: They really don't care about client experience or quality of work anymore I was a customer of this company for a number of years and used to have a great experience with both Rick (for cleaning) and Javier (for repairs). Then, the company started cutting costs and hired a young guy with no experience to take over the cleaning. Suddenly, my service became haphazard--with pieces of my spa broken during service with no notice. When I would call later, they would deny that the new cleaner had broken the piece. Anyway, I had to finally quit their cleaning service when I came home after a cleaning to find dirt strewn all over my yard and concrete tiles stained through negligence. Enough. But I stayed with the repair service, because Javier was great, knew my spa and was always reliable. A couple months ago, I needed a repair and requested Javier specifically. They said he was in demand and it would take longer to book an appointment with him. Fine, I would wait happily. Finally, the day of the appointment, a new young guy showed up, shocking me since I'd been waiting for the person who knew my spa and who I trusted. But, to be open-minded, I let the young guy work on my spa. Mistake on my part, and I now regret it. He diagnosed it, got the part and came back to install it. So far so good. But after he left (without refilling or testing the spa) I realized my spa now was leaking. Turns out when he was installing the new part, he broke our custom drain system and didn't mention it. Just like the other young man. It's shocking really - to have a company culture where service folks think it's okay to simply not mention to you when they break a piece of your equipment. I called them back to diagnose, which they did, and said they'd call back with a "plan". But I didn't hear back from them. When I finally reached out to see what the plan was, they said they had pieces "on order" and they'd call back in 2-3 weeks. The pieces were pvc pipes and valves that can be purchased at any hardware store. No need to "bulk order" as I was told erroneously. I said forget it - we'd fix it ourselves, but could they at least discount the original repair to make it fair to me. They refused, and immediately charged my card the full amount. So, here I am, doing the only thing that a client can do in these days of declining accountability and lack of quality service: giving you a full report of what you can expect when interacting with this company. I hope you can learn from my experiences.

Everyone, at this Culver City outdoor pool and spa company, is Always a pleasure--Helpful in…read moreconfronting any issues that come up. I purchased an Endless Pool and Spa from them three years ago. It was installed withe awesome perfection! And maintenance for draining and cleaning has been down 4 times and has always been well done and efficient. Recently I had shut down the pool and had an issuing with restarting. They sent out their technician **Ray who was just wonderful, got everything started and explained to me what had occurred as well. A shout out to **Kheshawn the gentleman who performed the last pool cleaning! Amazing job! **Also to Jessica and Yasmin who have always responded timely to my calls and deliver exceptional customer service!! BRAVO Lifestyle Outdoor...you're doing something right to attract, and retain, this caliber of people!!! Also an overdue thanks to **Juan, an electrician who did the original work to install additional circuits for the pool!! Excellent job! THANKS TO ALL!!

I recently bought a Kona Patio Plus Spa from Leah Lister from California Hots Tubs. I love it,…read morejust a Leah said I would. The whole experience, from purchase to delivery was fantastic. Highly recommend the Patio Plus and California Hot Tubs. John O

SCAMMED!! I reached out in July 2025 to ask for service for…read moremy spa. Leah recommended someone and gave the guy my contact. She told me it was 125$ for her upfront which I paid and then Chad and his daughter Stevie came to inspect and service the jacuzzi. I paid them via Venmo 550$ for a new motor only to find out that the sensor needed to also be replaced. I asked them to come replace the sensor and while they do that could I please get a new jacuzzi cover. I paid an additional 533$ for the cover - they never returned and stoped answering my texts. When I called Leah to ask for help she did nothing. When I told her how much I gave him for the jacuzzi top I never got she said " oh that's cheap" it's expensive for something I never received. She scammed me for 125$ and Chad and his daughter scanned me for over 1,000 DO NOT TRUST these people.

We love the pool in Culver City. It is outdoor and there is very little place to find shade so…read morebring your sunscreen. During the summer it is filled with kid, but they do have times for lap swimming, just look at their website site. It is always clean, the lifeguards are super nice. The price is fair and you can be there all day. They have a diving board and it is just fun. It has been there forever, I went there as a kid when it was 25 cents. The pool is huge and you will love it. Parking is easy in the lot for the playground which is a bit behind it. Have fun.

Great facilities and the staff is friendly, but I don't know what they put into this pool that…read moremakes my teen all sniffly and sneezy after swim. It doesn't happen at any other pool than this one. And it doesn't happen every time either. So weird.

We bought a Sundance Spa from Pacific Spas just shy of five years ago…read more Everything repaired has been covered under warranty. I didn't expect this recent service call to be covered under the warranty since we discovered it was partly my fault. I explained that our Grandchildren where visiting this week from Chicago and Greg had the repairman out the next day to repair the spa. I was amazed at their continued support nearing the final warranty date. We live in Valencia and they still continue to service us from Santa Monica. We've had the best experience buying and servicing from Pacific Spas. They are the best.

I just purchased my second spa from Sundance, The salesperson, Dan B in Concord, was very helpful…read moreand thoughtful in his approach. The Customer Service staff were responsive to my concerns and worries promptly letting me know when the spa arrived. I must say that the team that they sent to remove my old spa and deliver the new one was outstanding in every way. The lead was Sean who was amazing in the way he managed his crew in the not-so-easy removal of the old spa. He communicated well with his team - always respectful and with a keen eye to safety not only for his crew but to the deck and my home. AB, Jerry, and Everado were quiet, focused, and strong, No bitching and no "bad words" by anyone ( I was tempted to cuss just watching them) - very professional. Jerry gave me a brief tutorial about my spa which was helpful and clear - maybe he should think about another career. This is my first YELP review primarily because I feel so positive about my experience and the fine work of these professionals, especially the men who delivered the spa, that I wanted to share.

Amazing service by Joseph yet again! My Denali 680 has been missing a couple of slats on the side…read moreof my hot tub, and somehow he found a few pieces that worked beautifully to replace them. Above and beyond as usual!

Neutral review. They were very responsive and polite in advising me that they are unable to provide…read morethe service that I needed, which was to address a thermostat issue and a slow leak from my pool filter.

great sales experience and decided to buy a Optima and Tylo because the sales was solid and price…read morewas great!

The moment we walked into the store we were greeted and enjoyed a tour of the spas without a hard…read moresell. Robin, (a delight) had me get into one (sans water) and stretch out and I fell in love immediately. We had a fun experience while shopping and decided on a jacuzzi. Greg is the great, friendly, knowledgeable guy who handled the delivery and set up. It all went smoothly and we know have our dream jacuzzi!!!

Be aware, even after Precision sent a tech to determine the scope of the tub work -- and they said…read morethey ordered parts -- two weeks later and they do not respond/no one answers their phone -- and we are left to start over and choose another vendor. The tech they sent was very respectful and knowledgeable, but maybe they went out of business? Very frustrating for us as the management company and for the tenant who has been waiting for the service repair.

AVOID AT ALL COSTS! I got ripped off . Nick installed an 800$ new motherboard for my spa. Was…read morebroken three months later and refused to come fix it or help me. If you want a Rude, flaky and one word text answer repair man use precision spas! Was promised a two year warranty on this obviously faulty part. Can't stress how much I want my money back. Just terrible.

Our spa tub was critically fouled up from the Palisades Fire with ash and debris. We thought about…read moreclosing it, but the relaxation it always provided made us decide to see if it could be cleaned and brought back. We have had several companies over the years provide services, but RD Pools stands out. Working with Kristiana was a pleasure. She took care of everything, set up dates, recommended care and the service technicians are pleasant, efficient, they do their work like the professionals they are. Plus no hustle to buy something or add something. They service what you have. We had an older pump that needed a new gasket and they ran it down. They also have suggestions on how to get more out if your spa, be more efficient and get more enjoyment out our spa. There service contract is flexible to your needs and reasonable. So if you have fountains, spas or pools you might want to contact theses fine people.

From the owner: Founded over 40 years ago in 1983, R.D. Pools, Spas and Fountains has a proven track record of…read moreproviding outstanding service to LA's commercial and residential pool owners. From cleaning to repairs, we do it all. We are more than just "the pool guys" who come and toss some chemicals in the water. Once R.D. takes over your pool, spa or fountain, we hold ourselves responsible for its cleanliness, equipment quality, and aesthetics. We will be proactive in making sure it stays in top shape, and all our technicians are seasoned, career pool caretakers.

Awesome place to swim! Reasonable rates especially for Santa Monica residents. Have also taken…read moreadult classes and they are pretty descent. Above all, super clean and well organized

I have been coming to this pool since 2003. Ever since covid, the rude staff and stupid policies…read moreseem to dominate the center. First off, private interest can hire out lanes at any time and they deduct those lanes from paying customers. Second, if your a tax paying resident and a student you get the cheapest rate, but some of the staff (Dave) take it upon themselves to dictate rules and limit you on how many you can buy (like a Nazi). Lockers and locker rooms are near disgusting. Amazing how a city that has 1-bedroom apartments that rent for $6,000 can't make a nicer facility.

I re-contacted Odell because he is known to be knowledgeable. He came out and sorted out the…read moreproblem quickly and well. He was fast and pleasant to work with. Glad I called back.

Called Odel out to help with a hot tub with a no flow error. Rather than making me wait to come out…read morehe very kindly walked me through troubleshooting it. With his help and some elbow grease was able to get the hot tub working. Thanks odel!