UPDATE: I was able to communicate with Spencer, the owner of the company, who reached out after…read moreseeing this review and offered to refund some of the charges for the repair because of the issues I encountered. I really appreciate it, and am revising my review accordingly--I will keep using this company and hope it all goes smoother in the future! Original review: They really don't care about client experience or quality of work anymore I was a customer of this company for a number of years and used to have a great experience with both Rick (for cleaning) and Javier (for repairs). Then, the company started cutting costs and hired a young guy with no experience to take over the cleaning. Suddenly, my service became haphazard--with pieces of my spa broken during service with no notice. When I would call later, they would deny that the new cleaner had broken the piece. Anyway, I had to finally quit their cleaning service when I came home after a cleaning to find dirt strewn all over my yard and concrete tiles stained through negligence. Enough. But I stayed with the repair service, because Javier was great, knew my spa and was always reliable. A couple months ago, I needed a repair and requested Javier specifically. They said he was in demand and it would take longer to book an appointment with him. Fine, I would wait happily. Finally, the day of the appointment, a new young guy showed up, shocking me since I'd been waiting for the person who knew my spa and who I trusted. But, to be open-minded, I let the young guy work on my spa. Mistake on my part, and I now regret it. He diagnosed it, got the part and came back to install it. So far so good. But after he left (without refilling or testing the spa) I realized my spa now was leaking. Turns out when he was installing the new part, he broke our custom drain system and didn't mention it. Just like the other young man. It's shocking really - to have a company culture where service folks think it's okay to simply not mention to you when they break a piece of your equipment. I called them back to diagnose, which they did, and said they'd call back with a "plan". But I didn't hear back from them. When I finally reached out to see what the plan was, they said they had pieces "on order" and they'd call back in 2-3 weeks. The pieces were pvc pipes and valves that can be purchased at any hardware store. No need to "bulk order" as I was told erroneously. I said forget it - we'd fix it ourselves, but could they at least discount the original repair to make it fair to me. They refused, and immediately charged my card the full amount. So, here I am, doing the only thing that a client can do in these days of declining accountability and lack of quality service: giving you a full report of what you can expect when interacting with this company. I hope you can learn from my experiences.

Everyone, at this Culver City outdoor pool and spa company, is Always a pleasure--Helpful in…read moreconfronting any issues that come up. I purchased an Endless Pool and Spa from them three years ago. It was installed withe awesome perfection! And maintenance for draining and cleaning has been down 4 times and has always been well done and efficient. Recently I had shut down the pool and had an issuing with restarting. They sent out their technician **Ray who was just wonderful, got everything started and explained to me what had occurred as well. A shout out to **Kheshawn the gentleman who performed the last pool cleaning! Amazing job! **Also to Jessica and Yasmin who have always responded timely to my calls and deliver exceptional customer service!! BRAVO Lifestyle Outdoor...you're doing something right to attract, and retain, this caliber of people!!! Also an overdue thanks to **Juan, an electrician who did the original work to install additional circuits for the pool!! Excellent job! THANKS TO ALL!!

Max helped me troubleshoot the issues via phone so we didn't need to send a technician and pay…read moreunnecessary extra fees, would definitely hire California hot tubs for any spa related work. Exceptional service and value from the team!

Max and Leah got our tub back in tip top shape! So easy to work with and fabulous over the phone…read more Rhianna and Cameron at do cal spa did the technician fix and they were awesome too. I'd go back to these guys for a second tub anytime!

Great facilities and the staff is friendly, but I don't know what they put into this pool that…read moremakes my teen all sniffly and sneezy after swim. It doesn't happen at any other pool than this one. And it doesn't happen every time either. So weird.

We love the pool in Culver City. It is outdoor and there is very little place to find shade so…read morebring your sunscreen. During the summer it is filled with kid, but they do have times for lap swimming, just look at their website site. It is always clean, the lifeguards are super nice. The price is fair and you can be there all day. They have a diving board and it is just fun. It has been there forever, I went there as a kid when it was 25 cents. The pool is huge and you will love it. Parking is easy in the lot for the playground which is a bit behind it. Have fun.

We bought a Sundance Spa from Pacific Spas just shy of five years ago…read more Everything repaired has been covered under warranty. I didn't expect this recent service call to be covered under the warranty since we discovered it was partly my fault. I explained that our Grandchildren where visiting this week from Chicago and Greg had the repairman out the next day to repair the spa. I was amazed at their continued support nearing the final warranty date. We live in Valencia and they still continue to service us from Santa Monica. We've had the best experience buying and servicing from Pacific Spas. They are the best.

I just purchased my second spa from Sundance, The salesperson, Dan B in Concord, was very helpful…read moreand thoughtful in his approach. The Customer Service staff were responsive to my concerns and worries promptly letting me know when the spa arrived. I must say that the team that they sent to remove my old spa and deliver the new one was outstanding in every way. The lead was Sean who was amazing in the way he managed his crew in the not-so-easy removal of the old spa. He communicated well with his team - always respectful and with a keen eye to safety not only for his crew but to the deck and my home. AB, Jerry, and Everado were quiet, focused, and strong, No bitching and no "bad words" by anyone ( I was tempted to cuss just watching them) - very professional. Jerry gave me a brief tutorial about my spa which was helpful and clear - maybe he should think about another career. This is my first YELP review primarily because I feel so positive about my experience and the fine work of these professionals, especially the men who delivered the spa, that I wanted to share.

Cameron from SoCal Spa came today to check on a leak under my spa. He was very professional,…read morethoughtful and courteous. He took his time and was quite thorough in his inspection trying to find and correct the leak. This is the second time that I have used SoCal Spa company . The last time Cameron came he ordered and fixed the leaking heater. Everyone I've talked to at this company have been polite, efficient and very cooperative. I would recommend this company and Cameron as the technician

Yesterday I was frustrated and mistakenly thought I was being mishandled. Today, I am pleased and…read morerelieved to update this experience with high praise of accountability & communication that enlightened me and allowed me to comprehend possibilities. The explanation was helpful but Fidel actually came thru with results leading to actions and solved the leak problem. It is clear to me how passionate Fidel and Cameron are about their work, leaving customers feeling taken care of and their reputation being given the respect it deserves as they are a hard working diligent team. Thank you both for being willing to return and make it right, talk things thru and work matters out. This was a demonstration of integrity, professionalism and humanity. I appreciate you restoring my faith and confidence, more than you know. Job well done gentleman! Onward and upward.

The customer service here is just off the charts. There are loads of considerations when buying a…read morespa and Robin was just brilliant at listening and gauging what was important to us and matching that up. The installation - including having to cut out part of our deck and redoing electrical - all went so smoothly and everyone was so knowledgeable, attentive and helpful. And anytime I have a question or need help Robin has been so beyond generous with her time and with handing me products etc. Just a lovely experience from start to finish. Super team at Pacific Spas & Sauna

The moment we walked into the store we were greeted and enjoyed a tour of the spas without a hard…read moresell. Robin, (a delight) had me get into one (sans water) and stretch out and I fell in love immediately. We had a fun experience while shopping and decided on a jacuzzi. Greg is the great, friendly, knowledgeable guy who handled the delivery and set up. It all went smoothly and we know have our dream jacuzzi!!!

Be aware, even after Precision sent a tech to determine the scope of the tub work -- and they said…read morethey ordered parts -- two weeks later and they do not respond/no one answers their phone -- and we are left to start over and choose another vendor. The tech they sent was very respectful and knowledgeable, but maybe they went out of business? Very frustrating for us as the management company and for the tenant who has been waiting for the service repair.

AVOID AT ALL COSTS! I got ripped off . Nick installed an 800$ new motherboard for my spa. Was…read morebroken three months later and refused to come fix it or help me. If you want a Rude, flaky and one word text answer repair man use precision spas! Was promised a two year warranty on this obviously faulty part. Can't stress how much I want my money back. Just terrible.

Our spa tub was critically fouled up from the Palisades Fire with ash and debris. We thought about…read moreclosing it, but the relaxation it always provided made us decide to see if it could be cleaned and brought back. We have had several companies over the years provide services, but RD Pools stands out. Working with Kristiana was a pleasure. She took care of everything, set up dates, recommended care and the service technicians are pleasant, efficient, they do their work like the professionals they are. Plus no hustle to buy something or add something. They service what you have. We had an older pump that needed a new gasket and they ran it down. They also have suggestions on how to get more out if your spa, be more efficient and get more enjoyment out our spa. There service contract is flexible to your needs and reasonable. So if you have fountains, spas or pools you might want to contact theses fine people.

From the owner: Founded over 40 years ago in 1983, R.D. Pools, Spas and Fountains has a proven track record of…read moreproviding outstanding service to LA's commercial and residential pool owners. From cleaning to repairs, we do it all. We are more than just "the pool guys" who come and toss some chemicals in the water. Once R.D. takes over your pool, spa or fountain, we hold ourselves responsible for its cleanliness, equipment quality, and aesthetics. We will be proactive in making sure it stays in top shape, and all our technicians are seasoned, career pool caretakers.

The staff are friendly, the facilities are clean and well maintained, the rates are very reasonable…read moreand the water aerobics classes are fun. I've met some very smart and kind people here, and it's family friendly.

Awesome place to swim! Reasonable rates especially for Santa Monica residents. Have also taken…read moreadult classes and they are pretty descent. Above all, super clean and well organized

Hot tub, geniuses! Friendly, honest and quick service. Thank you!!! I know who I will call every…read moretime in the future. : )

I re-contacted Odell because he is known to be knowledgeable. He came out and sorted out the…read moreproblem quickly and well. He was fast and pleasant to work with. Glad I called back.