great sales experience and decided to buy a Optima and Tylo because the sales was solid and price was great!

The moment we walked into the store we were greeted and enjoyed a tour of the spas without a hard sell. Robin, (a delight) had me get into one (sans water) and stretch out and I fell in love immediately. We had a fun experience while shopping and decided on a jacuzzi. Greg is the great, friendly, knowledgeable guy who handled the delivery and set up. It all went smoothly and we know have our dream jacuzzi!!! read more

We were recently in the market for a new spa and were fortunate to have found Pacific Spas & Sauna. They have a nice, spacious showroom on Sepulveda. Perhaps the best part, you can try out the spas to find the one you like. We ended up going with a Sundance Aspen and are so happy with it. Perhaps the best part was working with the owner, Robin, who is a very knowledgeable and kind woman. She was very patient with us, even with our seven year old daughter running around and jumping in and out of the tubs. We ended up getting a great deal on the spa and Robin even threw in some extras when the spa was installed, which was so kind. They have an awesome installation team lead by Greg, who is also really easy to work with and knowledgeable. We had a problem with the initial install, when they pulled out our old tub. The wood deck below was rotten and the new tub could not be installed where we planned. Greg stayed cool and helped us figure out a solution that required pouring a new slab for the tub. They came back right away after the slab was done and set up the tub. Overall I think this is a great place to purchase a spa, especially if you are on the West side. We got a great deal on a top of the line spa, with 1st class service from this business. read more

Amazing service. We love our new spa. we were educated on all things spa. We got the royal treatment from Roy. The team is a well oiled machine. Greg came to our home and showed us how to keep our spa clean, sparkling, and enjoyable. Shout out to the owner as well, she made us feel like family. Thank you guys. read more

Pacific Spas & Sauna - Pacific Spas and Sauna - Pool & Hot Tub Service Near Me - Los Angeles, California

Did this location permanently close? Never get a call back ; always to voice mail. Been trying to get service or even new sales to discuss my options. read more

The owner holds himself out to be an expert . I bought a $10k sauna from him at my home. He installed the thermostat that shit off the heater 6' above the heat source , so where you sit in the sauna is 49 degrees cooler then over the sauna itself - never giving the desired effect . When you google where a thermostat should be installed - as if common sense would not guide you , it says not to put it over the heat source - but Reuben the owner won't accept facts - and this is how he gets away with installing smaller cheaper heaters and charging the same price ! Then he offers a bigger heater later for more bucks but never follows through ! Stay away and run read more

Best Local Business! Can't say enough about Robin and the rest of the team. She took the time to listen to what we wanted, explained the differences, and suggested what has become the most relaxing and wonderful addition to our daily lives. They took care of us every step. Fantastic experience. read more

Pacific Spas & Sauna - Sundance Spa - Pool & Hot Tub Service Near Me - Los Angeles, California

This is an excellent business run by truly great people. The showroom is spacious, spotless, and packed with a wide variety of options to explore. The staff is incredibly knowledgeable and helpful. I purchased my jacuzzi here about five years ago, and my experience has been nothing short of amazing ever since. Whether you're shopping for a new spa or just need supplies, this is the perfect place to go for all your spa needs! read more

This is the most disorganized company I've ever dealt with. Absolute WORSE customer service after buying a spa from them. I do not recommend you purchase anything from them. We got our spa 6 years ago and this year we ordered some replacement parts (headrests & digital screen thingy). Well, it took forever to receive our order after being given the runaround. One of the headrests does NOT fit. Wrong part! How could they have sent us the wrong part?? My hubby has called repeatedly over months to request the correct headrest and every time someone very nicely says "ok sir, I'll call you back" and we never hear from them. WTF. Seriously. We've now been waiting months to receive the right part we paid for. Their customer service was great when buying our spa, but afterward, they have only been frustratingly incompetent. read more

This is the place to go with for all things, hot tub and sauna! My husband and I came here on a weekend to buy our first hot tub and they were so nice and so helpful. It was just us in the store, so we took all the time we needed with them to try out different tubs, and they never ever pushed us on our budget or what we were looking for. They were very kind and helpful, and we left with our first hot tub purchase! They have all price points of hot tubs and we cannot wait until ours gets delivered read more

Very bad service and experience with this company. Avoid! We agreed on a price for an expensive sauna and put a deposit down. The unit was in stock. We are in the middle of a remodel of our house so wanted to wait for the sauna to be installed. Reuben said he'd hold the unit until we were ready. He then called and said he wanted to sell unit we put the deposit on. We were not ready for the install but still offered to pay the entire remaining balance to make sure he didn't sell the unit to someone else. Reuben said we didn't need to do that. Now we're ready for the install so we called to schedule delivery. He said he assembled the unit already (why, I'm not sure) and that the unit had a damaged part. He said he had to order a new unit but it was on backorder. It was a complete joke dealing with this guy and his store. Now I have to monitor my credit card statement to make sure he refunds the deposit. What a hassle. We are going find another dealer who doesn't treat paying customers like this. I wish we had went with another dealer to begin with. Avoid this shop! read more

Horrible Service! Always late! Came to my house twice and never done the job. Safe your time and money, find better service. read more

I have been trying to have my jacuzzi cleaned for three weeks. I called and left two messages and never received a return phone call. I happened to be in the area and stopped in the store. I made am appointed in person for , 6/27/22, at 9. It is 10:45, and no one from the store has called or shown up. I called the store this morning, and I am still waiting for a response. read more

This place has become BEYOND FRUSTRATING. We paid for a new spa cover MONTHS AGO and keep getting the runaround...its ridiculous. They can't seem to get it it together for service either...its very inconsistent AND they have charged my boyfriends credit card on file MANY TIMES for additional charges without asking or telling him grrrr! read more

Just want to say that Pacific spas really came through for me that even after the warranty was up, they knew that this Jacuzzi had some leaking problems and they stuck it out and continued to work on it until they got it fixed so I have to thank them for their tenacity and their honor read more

While this company was recommended to us by the man who cleans our spa, unfortunately the company was completely unresponsive. Over the course of one month I called them three times, submitt d an electronic service request on their website, and emailed them twice. I was never able to speak to a human being reuben chudy emailed us back once, but never again with no response over the next month. Do not waste your time on this company. read more

This review is for the service of the hot tub. I had some issues with discoloration of the water and bubbles and needed help. They sent Nikki and she corrected the problem and has been great at communication and servicing the tub ever since my initial problem. Any dealer can sell you a hot tub, automobile, boat or whatever, but service after the sale is what counts for me, and Nikki has done an outstanding job keeping my hot tub in tip top shape. read more

Trustworthy and reliable and great selection. Also great whenever you need service. I highly recommend them.

Great product. Great customer service. Highly recommend: I bought a sauna from Pacific Spas. One of the best purchases I've ever made. I use it regularly. It was quickly delivered and assembled in one afternoon... but was so ever slightly, imperceptibly un-level so that, after a week, the door didn't close quite all the way. I informed the owner and they sent out another person immediately to slightly shift the sauna so that it sits perfectly level. Three months later, I called to ask about purchasing a sand timer and they offered to mail one to me for free. Great product. Great customer service. Highly recommended. read more

We bought a Sundance spa from Pacific and the service has been great. Roy and Greg are both thorough and knowledgeable. When we had a minor problem, Greg came right out and took care of it. Have recommended them to our friends. read more

I was provided with excellent customer service at Pacific Spas and Sauna. The jacuzzi they sold me is awesome and they beat everyone else's prices. I am extremely satisfied with the experience I had with the staff. read more

They came out today and drained, cleaned and provided a new cover. This is great but I wish it hadn't come to a point where I needed to alert them to do their cleaning. Ruben, the owner, called and follow-up with me. He didn't charge me for today's cleaning and will work on adjusting billing for the previous service which we mutually agreed was not adequate. Updated from 1 to 3 stars. read more

Pacific Spas & Sauna - cleaned spa after I had to alert them to clean. - Pool & Hot Tub Service Near Me - Los Angeles, California

We have purchased 2 spas from them. The 1st one in 2000. We replaced that one in 2019. Robin and Ruben were great. Robin has always been helpful in answering any questions I had about maintaining the spa. The staff at Pacific Spas has also been professional and helpful. read more

I just wanted to write this review after today. We bought a spa from them about 3 years ago. I called today because as I was troubleshooting something very simple, but I was a bit confused following the instructions. When I called, they were very helpful and patient with me. I super appreciated it! And our problem was fixed. Thank you! Highly recommend this location, nothing but good experiences over the past 3 years with them. read more

Shout out to Greg at Pacific Spas! We love our Pacific Spas hot tub and wanted to bring it out to Arizona after moving last year. We've had it for years and it's in excellent condition thanks to the regular service by their techs. Greg patiently answered all my questions, and gave me a couple options based on what we were comfortable with. We decided to have it professionally relocated by Royalty Spa Movers (his referral!) and we look forward to enjoying it for many years to come in Arizona! read more

I did not wind up buying a sauna through Pacific, so I can't comment on anything other than how they treated me on the phone. Wow, what attitude from Robin, the woman I spoke with. Their quote was nearly 30% more than what I was offered for the same exact unit by another dealer. I called to ask if they could possibly price match, and she got very short and dismissive with me. My reasonable question and polite tone was met with her snappy hostility. She claimed she'd ask the owner (I doubt it) and practically hung up on me. Doesn't exactly make you want to do business with someone, does it. Especially when the cost of their saunas is $5k+ This is the polar opposite of the kind and helpful owner of SoCal Sauna (Andre) who took a half hour out of his day to educate me and answer my questions, even though he was out of stock of the unit I needed. I'd recommend calling there instead! read more

We had a fantastic experience from the moment we entered the store - to a couple of weeks later when the hot tub was installed and we love it! Robin at the store was incredibly thoughtful and knowledgeable to help our family find the right hot tub. We've never had one before so had no idea what we should be looking for. We spent a couple of hours doing a wet test of many different brands and she walked us through all the features and things to consider - many of which we would never have thought of so we were very grateful for all the help. When you are buying something like this you want to get it right. Many dealers leave you on your own once you order the tub. One big reason for choosing this company is that they look after every detail of the installation. We needed a concrete base, electrics, the deck removed and cut to have the tub "sunk" in. Reuben who looks after the installation side was constantly making visits to check in on his team and we were so grateful for this and his constant attention to detail. We are so happy with everything and would recommend them in a heartbeat! read more

Pacific Spas & Sauna - Pool & Hot Tub Service Near Me - Los Angeles, California

I bought my spa from them nearly a year ago Firstly they just unboxed it and left, no run through of how it works or how to maintain it. Secondly some of the jets were stuck, the basically said it would work itself out it never did. Thirdly, the spa cover was mounted incorrectly by them, maybe they would have done it right if they were not rushing to leave. This torques the spa and the panels come off. Drove down to them to make an appointment to rectify the problem, but they never honored the appointment. The person there only wanted to talk about her paintings. Fourthly nearly had it a year, asked them to come and fix the above and service. Took a day off work, they never showed or called read more

We did a TON of research on different spas and dealers over several weeks. We finally went in to Pacific Spas and had an amazing experience! From helping select the perfect spa through to delivery, install, and setup, we couldn't be happier. We never felt oversold or nickel and dimed. Everything was professional and top notch. Delivery and install all happened right on schedule. We love our new spa. read more

I had a 16 year old Dolphin spa that was leaking. I was referred to Pacific Spas & Sauna by my service tech who had recently retired. The technician from Pacific Spas determined that the pump would probably need to be replaced. The parts and labor would be fairly costly. I decided it was time to purchase a new spa. I spoke with Robin, who was extremely knowledgeable. She walked me through the various spa models and helped me make the best choice for my lifestyle and budget. I appreciated the time she spent with me on the phone and made a deposit toward the purchase of a Sundance spa. Greg came to my house to take measurements to ensure that they could bring the spa through the house. The way my property is situated doesn't allow for a spa to be brought in alongside the house. Greg was very thorough and assured me that his team would be able to fit the spa through my front door. My Sundance Capri spa was delivered two weeks ago and I absolutely love it! Luis, Jamal and Steve from the delivery team were were fantastic! I watched in amazement as they removed the old spa and brought the new Sundance spa through the house. They were careful to protect my floors and doorways. Greg then patiently explained what I needed to do to maintain the spa. I went into the store last week to pick up a one-tier step for the spa. Roy from the sales department was warm and personable. They didn't have the color I wanted, but Roy gave me a step to use until the color I requested was in stock. Roy clearly enjoys his job and has excellent customer service skills. Robin called me yesterday regarding the the step to let me know she may have found a manufacturer who produces it in brown. I appreciated her attention to detail and follow-through. When I am in my Sundance spa looking out into the canyon with the jets bubbling, I feel relaxed and at peace. This spa was an investment in my well-being. Thank you everyone at Pacific Spa & Sauna for the excellent service and enhancing the quality of my life! read more

We visited Pacific Spas because it was in the neighborhood. We had already researched all models, stores, prices, etc. We never made it to another store. What we loved: 1) they only carry spas that do not need much maintenance because they don't want to have to frequently fix their products. 2) The very knowledgable Roy helped me with choosing a model and cover that fit our needs. 3) Greg managed a difficult delivery up our hill without a crane. 4) We had an issue with the side wall of our tub that was remedied the next day. 5) They taught me how to use the chemicals and empty the tub (the manual was confusing). Excellent product and customer service. Very happy to recommend this place! read more

I give them 10/10. Roy was exceptional and knowledgeable. Greg was a superstar coordinating the delivery. Extremely happy with them and the jacuzzi! read more

What a fantastic experience! From the sales rep Roy, to Greg the on-site installation manager and his very kind, hard working crew, the purchase and install were seamless. Our Sundance Spa required it's own electrical box and fortunately they have their own electrician. So it was one stop shopping. The crew moved the spa up an awkward side area with a steep incline, they removed our gate to fit it into the back patio, reinstalled the gate... then crafted wood beams for the bottom of the spa to make it sit even on our sloped concrete. The electrician and his crew arrived shortly after.... First crew arrived at noon, by 4:30pm the spa was filled, and by 6:30 electrical was complete and the spa was heating up... we were soaking by 9pm. Pacific Spa employees treated us very kindly and professionally through out the process. The electrical was more expensive than we anticipated but we'll manage. There is an extra charge to create beams so your spa sits even on your patio (if necessary of course) Definitely recommend Pacific Spas! read more

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Horrible experience dealing with these people. I went elsewhere. Tried to phone them to explore my options for buying a sauna. You would think they might want to make a sale! Haha.... Wow, I guess not. The lady I spoke with was rude and it was like she didn't even want to make a sale or help at all. She took quite a bit of my time getting information and was supposed to call me back and then...no one ever called. What a bunch of stooges. They easily could have sold me an expensive sauna! I can only assume that I dodged a bullet by not working with them. read more

I cannot give this company a good review because there was never follow through. I contacted them for a new spa and they asked me to send pictures and measurements. I sent them everything they asked for withing 24 hours and almost 2 weeks went by and I had to reach out to them and they asked me to send them again as if they forgot. I eventually just ordered a spa from Costco. read more

"Serenity Now"......(seinfeld reference). That was my first thought when I walked into this place. Very quiet and tranquil with a huge showroom. I believe they only sell HotSpring brand hot tubs and saunas here. I came in to ask about service/repair for my current spa and I quickly had all of the questions answered. I've been to other HotSpring dealer locations and generally get the run-around or an up-sell, but not here. Really straightforward and knowledgeable about even technical details (pump and heater mechanisms). Because I didn't buy anything I would feel weird rating them a 5, but I was happier walking out than I was walking in so I'll leave it at a 4 for now. read more

Pacific Spas & Sauna - Pool & Hot Tub Service Near Me - Los Angeles, California

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Remarkable repair/service experience--after just under 1 year, the "Jets 2" button stopped working. Called the store on Sunday, left a voicemail, got a call from repair technician Monday to make appt for Wednesday between 12 and 2. It's now 12:20, he just left after showing up precisely at noon, quietly getting to work, finding the problem (burnt fuse inside the control panel) and fixing it. No payment, nothing required from me. Now tub is 100% again. Thanks Victor, thanks Pacific Coast, well done and fast response. read more

This was our first time shopping for a spa and we did not know what to expect. We did our homework and shopped around. We decided to go with Pacific Spas because of the customer service we received. Robin was great at hearing what we were looking for and recommending the perfect spa for our family. We absolutely love our choice! It was been the perfect "Safer at Home" family toy!! The maintenance team has been so responsive and helpful getting us up and running our own chemicals and keeping the water clean and healthy for us. We now do all our own maintenance, but we them do a periodic clean out and we order all our chemicals to be delivered to our door through Pacific Spas. Great team, I highly recommend visiting the showroom if you are in the market for a spa. read more

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The service is great --- when you're about to drop 10K in their store. However, should you need warranty service -- and you very likely may -- expect to have it take weeks for a technician to arrive, and for the technician to claim that they replaced parts (twice) that were not replaced. When you call and insist that they come service your spa for the same problem for the third time, expect that the owner will say "you're just a complainer." Expect that they will finally send a new technician, who will inform you that the ozonator that was theoretically replaced two times, is, indeed the original, broken ozonator. When you call and request that Ruben, the owner, who promised you when he was at your house selling you the spa, that he would always be there for you, day or night, small problem or big, expect that he will never call you back. Not such a great business model in an economy that isn't so strong for luxury items. Addendum: Ruben did eventually call back. And he asked if we would please modify our Yelp review to reflect this. Done. read more

Expensive. Mediocre support and service. Good sample floor. Expect to be abused as a customer, if you're not so lucky. I bought a cover and lift equipment for $1000. These are crucial equipment for spa owners -- and I desperately needed a replacement. I got what I needed from Robin Chudy, the store manager, who seemed to know her stuff and very professional. Boy was I screwed. It's been almost a month since I ordered for items she promised to deliver in a week. I have half of what I ordered. Now, I'm a reasonable person so when I left a message, oh 3 weeks ago after 1 week late on promised delivery, then another few messages just to have the delivery dept return my call, I was delighted to finally hear from them last week. The delivery will be made on Friday. No time specified. I called to ask what time they will show up, no call back. So I assume I will hear from them on Friday. Well, they never showed up on Friday. No call. No "sorry we can't make it" Just did not show up. I called and left several messages just to get a call back or explanation. No call back. The weekend disappeared. I didn't hear from them. I called them again on Monday. Left another message. "Hey, can you just call me back, please? I just want to know when you guys are going to deliver what I paid $500 bucks for" Nothing. Nada. I called Robin to help solve this issue. No help. "Who are you?" "Your customer I spoke to you 3 weeks ago, 2 weeks ago, 1 week ago, left you 2 messages on last Friday, the guy you or your store never called back? "Oh, it's not my problem. You need to call the service dept. " Click. AAHHHH! They're like the worst contractor except all they have to do is deliver the items I ordered and install it. The installation will take 30 minutes max. To make the situation worse, I actually spend about $50 bucks a month buying supply from this store. No more. Now I have to find another supplier in westside which doesn't seem to exist. ---- Later Finally after a month, both items arrived and installed. Edward the installer was excellent, smart and friendly. He made the experience much better -- so I updated one star. The store has a great show room, so go there to check what works for you, then buy spa stuff from somewhere else. Don't get screwed. Like me. One yelper is enough abuse. read more