I have been to this salon several times...with appointments...and have never had a problem. However, today I had an appointment with Chuck. I was a couple of minutes early for my 12:15 appointment. When I went back to the pedicure area, Chuck had another client in the chair and it was apparent he wasn't close to being finished with her. There didn't appear to be another tech to be able to do my pedicure. I pay good money for their services, and I am a generous tipper. Yet, no one seemed to care that I was going to have to wait at least 30 minutes. This was a Sunday afternoon, and they open at noon. I had received a confirmation from the salon for my appointment time. WHY would you start a client, knowing you have a fairly regular client coming in in 15 minutes? I live in Lexington, and I drove 25 minutes to get to the salon. I make appointments for a reason...I have other things to do. I do not show up late for them. I left without the service, and do not plan on going back. read more

lied to my face said they was closed it was 7pm door say 730, google say 730p and Facebook states 730pm. bad for business. turn customers away because you don't want to take no more customers false advertisement. change time if it 7 o'clock. read more

Aqua Spa & Nails - Door states at aqua close at 730pm. Wasted gas. When it's your business you can do what you want it's not about servicing the customer. - Hair Removal Near Me - Winston-Salem, North Carolina

Poor customer service from Jason. Unnecessarily rude and unpleasant today (Sunday afternoon), so I left without getting serviced. I'm a fairly regular customer here, but do not have to be suggested to an unwarranted attitude and snarky comments. read more

Nail lady was super fast, was super nice and made my nails really cute only thing was she left my hands a little bit dry from the soak off read more

Aqua Spa & Nails - Good Nails - Hair Removal Near Me - Winston-Salem, North Carolina

My services are not finished and I highly recommend this salon. Lee is AMAZING! She did my gel mani in no time. The gentleman doing my pedi is on point as well! He is taking his time and getting in my toes I will definitely be back. read more

Came in because two of my nails broke after getting my nails somewhere else the week before. Hana had a client coming in but she fit me in and made a girl feel special! Fixed my two nails and good to go! Thank you so much! read more

Aqua Spa & Nails - They're saving my life! Two broken nails! Hanna is a angel! - Hair Removal Near Me - Winston-Salem, North Carolina

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Lea did amazing on my nails once again , she always does a phenomenal job I just love what does every time she does my nails, she even helped me come up with this idea and we had a good conversation great clientele..would totally recommend .! read more

Aqua Spa & Nails - Duck tips with French tip cheetah print design and hello kitty charm - Hair Removal Near Me - Winston-Salem, North Carolina

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I got a pedicure by Lea and she did an amazing job! I love how my toes look and she was very considerate and kind. This is my first time coming here I was recommended and I will definitely come back! My only "issue" was that it took about 20 minutes past my appointment for me to be seen. I completely understand that things happen and people get behind so it personally didn't ruin my experience. read more

We went in for pedicures. They were accommodating to my needs since I'm in a wheelchair. Always very friendly.

Went for a midday Friday pedicure with my husband. We had not visited in awhile. My toes are still throbbing 24 hours later. The pumice stone was used on skin that had No calluses and across nails (I was clutching the chair arms tightly!). He (I think "Jon") also used the nail file on my skin that caused my skin to bleed. I am having to use a bandaid on my toes due to the open skin rubbing and becoming more irritated. He did not know how to address ingrown toenails at all. It was the roughest pedicure I have EVER had! I do recommend going during the week, especially when rainy. Was quiet and peaceful, aside from the extreme pain. read more

I love this place!! Every time i get my nails are amazing. i highly recommend to all my friends! read more

Aqua Spa & Nails - Hair Removal Near Me - Winston-Salem, North Carolina

Was a loyal customer, never again. So it seems to me that they don't care about the well-being of their customers. After having my nails done there for about 4 months, they started filing down the sns coat instead of taking it off completely. Each time I would go, I asked about this, but was told that it was OK. I didn't know any better to question because I thought surely they wouldn't do anything to harm their customers.. After going to another salon, I was told by two different techs that doing that can lead to fungus. Thank goodness for them educating me on that! Stay far away!!!! read more

Nail tech was super sweet and they soaked my nails off instead of just popping them off with a tip. I however was disappointed when she started painting my nails. I asked for a French tip acrylic set with green instead of white but was given sloppy triangles on the ends of my fingers. My cuticle was also cut during filing. Tech was super nice so I did not have the heart to tell her but was disappointed as this was not close to what I asked for. Ironic thing is she had exactly what I wanted on her own nails in a different color. read more

Aqua Spa & Nails - Hair Removal Near Me - Winston-Salem, North Carolina

The first time I went to the salon I had an amazing experience and i would have given it a five, but this time it was a different story. One woman was not wearing her mask despite it being their store policy to wear a mask and the woman who was working on my nails was eating food and then took the food out of her mouth in front of me it did not wash her hands before working on my nails. Also my nails came out in a bunch of different shapes and she had to redo one of my nails and now it looks worse than it did when she started but I'd already been there for an hour and wanted to go home to my family. read more

Aqua Spa & Nails - An unsmooth top coat - Hair Removal Near Me - Winston-Salem, North Carolina

They absolutely know what they're doing! Jason did my pedicure and went above and beyond; I felt truly amazing afterwards and the ambience of the salon is boujee and BEAUTIFUL! read more

To say the least, I'll probably never come here or recommend this place to ANYONE. I'm new to the area and saw great reviews about this place ( LIES) so I woke up early Saturday morning 3/16 (yes I remember the date because I have NEVER had "service" like this before) and drove 32mins to this location. The slope from the road to their parking lot should have told me everything I needed to know but when I got inside, there was two people waiting to get their nails done, one getting their nails done and another 5 people getting pedicures. I requested a full set and pedicure. Whomever the chick was told me to check in and head to the back to start my pedicure. As I was explaining to this man I had an overlay on my toes and I would like them removed then added back on, some lady scrubbing feet confirmed to me what I was asking for. Homeboy smiled and asked me if my water was okay and that was it. Literally that's it. I sat in that water for over an hour with not even a check in from not one employee. The water got cold, this ugly wall I was just staring at was a mess and my feet were all soggy and gross. I left with wet feet and not one employee said anything to me as I was leaving. I'm from the west coast and I'm not sure but we don't do service like this. It was extremely tacky, unprofessional and honestly ghetto. I went up the street to Twin City Nail Spa and had an amazing experience! Please save yourself the trip and money honey. read more

I called to make last minute appointments for a friend and I on a jaunt through NC. When we arrived, there was no record of our appointments but they took us anyway. We both got basic manicures, which were well-done and inexpensive compared to what I pay in NJ. The salon seemed clean, the technicians were professional and good - even my manicurist at home said they did a good job! Knocking off 1 star for not having a record of our appointments, but otherwise I'm pleased. read more

Had appointment with Mai. They put me with an old woman who did a horrible job on my toes. Didn't trim them, barely filed. They look awful. Polish is all lumpy and uneven. Six hours later, still wet and half the polish just came off! What a waste of a fortune I spent there! read more

Aqua Spa & Nails - Ruined polish six hours after pedicure. Lumpy and uneven, STILL WET! - Hair Removal Near Me - Winston-Salem, North Carolina

My newest nails are more than disappointing. I don't know the girl that did them but I am for real upset... I paid nearly $100 for a rushed pedicure where the stones burnt me, acrylic fill in where nearly every cuticle was burnt by the drill... not to mention the nail file she used to manually scrub the skin from my finger. I am floored at the treatment I received. More importantly I am saddened that I have spent so much money and travel time coming here thinking I'd finally found a place to respect me as I do them. read more

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Had an awful experience there this week. I think the nail tech used callous remover instead of soap with the brush to clean my toenails. It was stinging while he was brushing. This is what my toes looked like read more

Aqua Spa & Nails - My toes after going to Aqua Spa - Hair Removal Near Me - Winston-Salem, North Carolina

Paid $35 for a gel manicure that consisted of soaking my fingers in water, cuticles being cut then the gel polish. No buffing, no lotion, nothing else. It took right at only 10 minutes. read more

Aqua Spa & Nails - Directly after my $35 "manicure" - Hair Removal Near Me - Winston-Salem, North Carolina

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Awesome service!!! I got a deluxe pedicure and SNS on my nails. Greatest pedi I've ever had. I live in Greensboro but my boyfriend is in WS. It was an emergency and thanks to Yelp reviews I found a good one!!! read more

I really REALLY enjoy going here to get my nails done. Everyone here is FRIENDLY and PROFESSIONAL!!! Kevin and Hannah are AMAZING!!!

I came in for a manicure and pedicure, the pedicure went fine he looked annoyed at the fact he was having to work but whatever. He didn't want to do a white French tip because he would have to take my current acrylics off (no duh) he didn't want to. I was finally like okay do you have a gel polish to patch my toes he said yes. I said fine just do that because he wasn't listening at all. He picked up his phone every chance he got and didn't speak just huffed a lot. So I get my nails done and compare them to my toes they are two totally different colors! He argues with me no the bottles says it matches and I said I get that but it clearly doesn't. I finally just left. I am so mad about all of it. I really liked the place before when I stopped in but this guy was AWFUL. $75 for something I didn't want and am not at all happy with because he was beyond lazy and had to work. read more

Aqua Spa & Nails - Hair Removal Near Me - Winston-Salem, North Carolina

Lea did a beautiful job for my daughters nails and Chuck did a marvelous job with my pedicure. Our nails look fantastic!! Very happy with our spa day today!! read more

Service at Aqua Nails was superb. I love the atmosphere, the support, and the quality of their work. Would recommend them to everyone!

Very clean, nice ,serene place to relax and be pampered. Would recommend to my friends

What a great experience! I went in for a pedicure and the SNS manicure and the genemen taking care of me was such a sweetheart! He did a great job, the inside of this nail salon was so cool looking. There were awesome water fountain displays and the sinks were very fancy and very clean environment and atmosphere. Will absolutely come again. read more

Aqua Spa & Nails - Great atmosphere - Hair Removal Near Me - Winston-Salem, North Carolina

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Amazing pedicure and can't beat the price at only $35 bucks. All pedicures are $35 and they come with hot stones, massage, mask and another massage. Love it. read more

I'd give this place a 2.5. I've tried a few places in Winston-Salem for pedicures and decided to try this place. I got a really great eyebrow wax here a few months ago (highly recommend for that!) so I thought the pedicure would be just as good. First, it appears the only two choices are an "express" pedicure for $25, or a Deluxe one for $35 which includes hot towel, sugar scrub, hot stone massage, massage, parrafin wax... all sounds promising! The lady who did the water in the tub made it WAY too hot and I couldn't even put my feet in at first, but that was fixed. I found the massage to be pretty good but really, really short, and honestly, that's about 75% of the reason I go get pedicures. The hot stone part was about a minute total and the rest of the massage was no more than 2-3 minutes. The man doing my pedicure did to a great job at the actual cutting, trimming, and callous removal - he was very thorough and careful! Also did a great job at painting my nails. I just felt like the "upgraded" stuff was not worth the extra cost and was rushed. The massage chairs are decent. My biggest complaint is the WINE. I have never had wine that tasted like kool-aid before, but it was truly some of the worst wine I've ever had. read more

This has been my go to place in Winston Salem for 6 months. The design on my nails was exactly what I wanted! The pedicure was wonderful too. Sad to be leaving the area! Would definitely recommend! read more

Aqua Spa & Nails - Hair Removal Near Me - Winston-Salem, North Carolina

So back in mid summer my mother and I were looking for a place to get a quick, but relaxing, pedicure and I read review after review. We landed on Aqua Spa because of the good reviews and location. After that first initial visit we have both proclaimed we will not go to any other nail son in Winston! Everyone at Aqua is so nice and welcoming. The customer service is impeccable. They greet you right away, make great conversation during your visit, and do all they can to make your experience enjoyable. My mom always asks for Tom now as she says he gives amazing pedicures and outstanding massages. I have had two different ladies on my visits and loved them both but Wen was especially friendly! I love the decor and water pieces located in the salon. The lighting and setup make it feel so calm and relaxing. It is so creative to have the front set up as a "nail bar"! It makes for a unique and enjoyable experience. I witnessed two different women come in this past weekend and be quite rude and curt with the staff and both times they handled it with grace. I hate that people feel it's okay to ever talk down to anyone in the service industry but admire those who handle it so well. Being there and getting your nails done feels like you are just hanging with friends. I don't get my nails or toes done often as it is a luxury for me but going to Aqua Spa makes me want to make it happen more often. If there is a wait it's worth it - you will NOT be disappointed. I'm already looking forward to my next visit. read more

Aqua Spa & Nails - Hair Removal Near Me - Winston-Salem, North Carolina

This was the first time I got a pedicure and it didn't feel rushed..... till the end. Beem, the woman who did most of my pedicure really took her time and was so thorough . She is also just the sweetest ever. Next time I will schedule an appointment with Beem specifically because while she was massaging my feet, another woman came out of nowhere, took over, & had me painted and ou the door in less than 2 minutes. She didn't really get the outer edges of my toenails which is a tad annoying but I will still give 5 stars though because of Beem. Also $35 for over an hour of service is still well worth it ! I Plan to come back in 2 weeks! read more

I love it here! Hana and everyone are friendly. Le takes great care of my nails and toes. Not to mention eyebrow waxing.

I called ahead to see it they accepted walk-ins. The gentleman stated yes they did. I arrived with the hour. There was maybe three employees and one lady getting a pedicure. I asked for a pedicure. The man said we can't do you today. He had just brought in their lunch. Just terrible. read more

Aqua Spa & Nails - Nail spa. Came today as a walk in. They were doing pedicures but told me they couldn't take me. Literally no one was there. - Hair Removal Near Me - Winston-Salem, North Carolina

I had a great experience at Aqua Spa & Nails! I called on a Tuesday for a same-day appointment. When I arrived at 5pm there was only 1 other customer. I was the only one getting a pedicure. Mai was fun to talk to and made me feel welcome and relaxed. She is also knowledgeable and skilled in dealing with nail problems. read more

Some of the execution is rough and painful- others are great...and NO wine. Throw the dice here.

Hana does a amazing job and has always treated me and my mom like family! We always come to this nail salon because of the excellent job they always do on our nails and toes. read more

I went to get a gel manicure on January 15. I don't know if the lady had a long night or just didn't know how to do nails period. When I got home the polish was coming off and every time I washed my hands, my nails looked horrible. I don't get my nails done often, but I had a special event to go to on that day. My nails were a disaster all because she didn't know what she was doing, obviously. I will never go back to them. I will spend my hard earned money elsewhere. read more

The staff was very friendly and courteous, and the ambiance was nice. They took great precautions because of covid-19 but all in all I was not pleased with my nails. I got a mani pedi and the color so very streaky and she didn't do a great job of filling the whole nail in. read more